Zoom Phone vs. MightyCall: Which VoIP Phone System is Better?

Zoom Phone is a cloud-based business phone system, especially built for teams using the Zoom workspace. It unifies calls, video meetings, and messaging in a single platform, eliminating the need to switch between tools and keeping communication centralized within Zoom.
Though the platform works better within the Zoom ecosystem, it can also be used as a standalone cloud phone system. It comes with AI-powered features like the AI concierge, post-call summaries, and voicemail prioritization that help businesses manage calls and boost productivity. It is also popular for providing flexible calling options, including unlimited domestic calls within the United States and Canada, international calling, and fax support.

• Voicemail Prioritization
• Call Blocking
• Automatic Call Distribution (ACD)
• Call Recording
• Push-to-Talk
• Post-call Summaries

MightyCall is a cloud-based Voice over Internet Protocol (VoIP) phone system designed to help small to enterprise businesses manage communication efficiently. It helps teams handle inbound and outbound calls, monitor performance in real-time, and ensure smooth operations all through a single, intuitive interface.
MightyCall comes with call management tools like call routing, voicemail, and call recording, including advanced features like auto-dialers and Interactive Voice Response (IVR). Businesses can port existing phone numbers or purchase new ones, including toll-free and local numbers, to get started.

• Call Routing
• Voicemail and Call Recording
• Preview Dialer
• Interactive Voice Response (IVR)
• Real-time Analytics and Reporting
• Call Queuing

Zoom Phone and MightyCall are both leading cloud-based VoIP solutions, but they differ in their target audience, AI capabilities, business integration, and pricing. Each platform offers unique advantages depending on the size of the business and its communication needs.

Zoom Phone includes AI-powered tools such as the AI Concierge, voicemail prioritization, and post-call summaries, helping teams automate workflows and improve productivity.

MightyCall prioritizes AI features like intelligent call routing, AI-driven call analytics, sentiment analysis, and real-time conversation insights, empowering businesses to better understand customer interactions and optimize their call handling processes.

Zoom Phone supports extensive integrations with business apps like Salesforce, Slack, Microsoft 365, and Google Workspace, allowing seamless workflows across communication and productivity tools.

In contrast, MightyCall prioritizes integrations with CRM systems, helpdesk platforms, and productivity tools, giving teams the ability to sync calling functionality with core operational processes.

Zoom Phone offers unlimited domestic calls in the United States and Canada, making it easy and cost-effective for businesses to stay connected across North America.

In comparison, MightyCall also provides unlimited SMS and MMS in the US and Canada, alongside domestic calling. However, to ensure reliable message delivery and meet carriers’ regulations, users must register their brand and messaging campaign with TCR (The Campaign Registry), a centralized system used by major mobile carriers to verify and approve messaging.

Zoom Phone provides a free demo for businesses to explore its full range of unified communication features, including calling, messaging, and meetings, before making a purchase.

the other hand, MightyCall offers a 7-day free trial with 100 minutes included, allowing businesses to test the call center and VoIP features before committing to a paid plan.

Here’s a quick look at how Zoom Phone differs from MightyCall:

Choosing the best phone system between MightyCall and Zoom Phone depends on your business size and needs. Select MightyCall if you’re looking for an affordable phone system that works well for small teams, startups, and enterprises seeking reliable call management tools. Go for Zoom Phone if your business needs advanced features and a unified communication system.

Choose Zoom Phone if:

• You already use Zoom Meetings and want seamless integration.
• You need a fully unified communications platform (calls, meetings, messaging).
• You require global calling options for remote or international teams.
• You value advanced calling features like call queueing, call recording, and voicemail-to-email.

Choose MightyCall if:

• You need a cloud call center software to manage all communications from anywhere.
• You rely on outbound and inbound calling for sales or support.
• You need tools like call queuing and Automatic Call Distribution (ACD) for better customer service.
• You need easy call management and virtual receptionist tools.

Zoom Phone and MightyCall are both reliable VoIP solutions, but they focus on different business needs. Zoom Phone is best suited for mid to large teams that prioritize a collaboration tool to enhance teamwork. MightyCall, on the other hand, is a simple VoIP phone system with essential call management features ideal for small businesses, startups, or enterprise businesses.

Calilio brings the best of both worlds into one solution. It offers a user-friendly business phone system that’s easy to set up and manage, but with the advanced features and collaborative tools typically found in larger platforms.

Calilio includes AI-powered tools such as call transcription, post-call summaries, and sentiment analysis to help teams work smarter. For collaboration, it offers features like a shared call inbox, call notes, and multi-user access, making it easy for teams to stay aligned. On the call management side, Calilio provides IVR, call queues, power dialer, number sharing, and call recording, everything needed for professional call handling.

With plans starting at just $15 per user per month, businesses can enjoy advanced call management without the high costs of traditional systems.