10 Best 8x8 Alternatives You Can Switch To

8x8 is a business communications platform that combines unified communications, contact center tools, and communication APIs. It is built for companies that want calling, meetings, messaging, customer engagement, analytics, global coverage, and integrations in one larger communication system.

8x8 is useful for teams that need more than a basic business phone system, especially multi-location companies, contact centers, and businesses with global communication needs.

• Unified Communications: 8x8 Work connects business calling, video meetings, and messaging.
• Call Handling: 8x8 includes caller ID, call blocking, do not disturb, call forwarding, call transfer, call waiting, call parking, and 3-way calling.
• Call Management: Teams can use ring groups, call monitoring, call queues, auto-attendant, voicemail, call recording, and visual voicemail.
• Admin Controls: It offers role-based access controls, multi-site support, user provisioning, cost centers, emergency services, and mobile admin tools.
• Analytics and AI: 8x8 includes UC analytics and Conversation IQ for conversational AI, insights, coaching, and interaction quality.
• Contact Center Tools: 8X8’s Contact Center tools include omnichannel routing, agent workspace, supervisor workspace, contact center analytics, high-volume messaging, AI-enabled self-service, workforce engagement management, and secure payment processing.

8x8 does not provide fixed public per-user pricing. Instead, 8x8 lets businesses build a custom plan based on the products they need, such as unified communications, contact center, customer engagement, communications APIs, Microsoft Teams integration, and global calling, and get a custom quote for the service.

8x8 classifies its custom plan into the following categories:

• 8x8 Work: for unified communications, including business calling, meetings, messaging, analytics, and team collaboration.
• 8x8 Contact Center: for customer support teams that need routing, agent tools, supervisor controls, analytics, and workforce engagement.
• 8x8 Engage: for businesses that want customer engagement tools beyond the contact center.
• 8x8 Communications APIs: for companies that need programmable voice, SMS, messaging, and video.
  8x8 Microsoft Teams: for teams that want calling connected with their Teams setup.

Businesses look for 8x8 alternatives when they need a phone system that is easier to manage, more transparent in cost, or better matched to daily calling workflows. 8x8 can work well for larger teams, but smaller businesses may not need the full UCaaS and contact center stack.

Many buyers want to see the real monthly cost before talking to sales. When pricing is not easy to compare, teams struggle to understand what they will pay for users, phone numbers, add-ons, international calling, SMS, and contact center tools.

Calilio, RingCentral, Nextiva, Dialpad, GoTo Connect, Aircall, Vonage, Ooma, Mitel, and Five9 are the best 8x8 competitors.

Switching phone systems affects customers, sales calls, and support queues. Many businesses report 8x8 support and onboarding to be slow.

Calilio is a better 8x8 alternative when your team wants a phone-first cloud system instead of a broad UCaaS and contact center platform. 8x8 is built for companies that want voice, video, messaging, contact center, and AI in one larger stack. At the same time, Calilio focuses on daily calling, SMS, virtual phone numbers, routing, recordings, and AI call insights.

What makes Calilio stand out is its simple global number access and post-call visibility. Calilio offers virtual phone numbers from 100+ countries, and AI call reports that show summaries, transcripts, sentiment, reasons for calls, and call outcomes, which help sales and support teams review conversations without buying a complex contact center suite.

Key Features

• Virtual phone numbers from 100+ countries.
• IVR, call queues, call forwarding, and call routing.
• Call recording, voicemail, notes, tags, and dispositions.
• Power dialer and click-to-call.
• AI call reports show summaries, transcripts, sentiment, call reasons, and outcomes.
• Web, desktop, Android, and iOS access.

Pricing

• Standard: $15/user/month, or $12/user/month (when billed annually)
• Premium: $35/user/month, or $28/user/month (when billed annually)
• Enterprise: Custom pricing

Why Choose Calilio?

Choose Calilio if your team wants a phone-first system with virtual numbers, SMS, call routing, recordings, and AI call reports instead of a large UCaaS and contact center suite. Calilio fits small businesses, sales teams, and support teams that need clear call visibility without adding unnecessary communication tools.

RingCentral is a good option when the business still wants a full UCaaS platform but needs a larger app ecosystem and deeper IT control. It is a direct 8x8-style competitor for teams that want business phone, SMS, fax, video, team messaging, AI, analytics, and admin controls in one suite.

RingCentral stands out when your communication needs to connect with many business apps. Its ecosystem includes 500+ integrations and broad support for CRM, helpdesk, productivity, and collaboration workflows, making it a stronger fit for teams that want calls, messages, and meetings connected to existing software rather than managed as a separate phone system.

Key Features

• Business phone, SMS, fax, video meetings, and team messaging.
• Multi-level auto-attendant, call queues, call recording, voicemail, and analytics.
• 500+ integrations connect calls and messages with CRM, helpdesk, productivity, and workflow tools.
• Admin controls, user roles, device management, and reporting.
• RingCentral’s broader UCaaS setup.

Pricing

• Core: $30/user/month, or $20/user/month (when billed annually)
• Advanced: $35/user/month, or $25/user/month (when billed annually)
• Ultra: $45/user/month, or $35/user/month (when billed annually)

Why Choose RingCentral?

Choose RingCentral if your business still wants a full UCaaS platform but needs a stronger app ecosystem than 8x8. RingCentral is a better fit for mid-sized and larger teams that want phone, SMS, fax, video, team messaging, integrations, analytics, and admin controls in one mature communication suite.

Nextiva is a better 8x8 alternative when your business wants a clearer path from business phone service to customer experience management. It fits teams that need calls, SMS, video, team chat, routing, and reporting, but also want customer-facing tools that support sales, service, and support workflows.

Nextiva’s higher plans move beyond phone service into customer experience features such as live chat, catbot, social and review channels, advanced reporting, inbound call center tools, and customer journey support. That makes it useful when the goal is to manage customer interactions more clearly, not only to replace a UCaaS phone system.

Key Features

• Business phone, SMS, video, screen sharing, file sharing, and team chat.
• Auto-attendant, call routing, voicemail, call history, and reporting.
• Customer communication tools.
• Live chat, chatbot, social messaging, and review management.
• Higher plans add stronger reporting and customer journey visibility.

Pricing

• Core: $23/user/month, or $15/user/month (when billed annually)
• Engage: $50/user/month, or $25/user/month (when billed annually)
• Scale: $75/user/month

Why Choose Nextiva?

Choose Nextiva if your team wants business calling connected with customer communication and service workflows. Nextiva offers a stronger phone solution when the goal is not only to replace phone service, but also to improve how teams manage customer conversations, support channels, and interaction history.

Dialpad’s phone system is built around AI-powered customer communications, so it works well for sales and support teams that need to understand calls faster, coach reps, and improve follow-up quality.

Dialpad comes with AI features such as transcription, AI recaps, AI scorecards, AI playbooks, AI CSAT, sentiment analysis, contact center analytics, conversation intelligence, and post-call automation. That makes it stronger for teams that want AI inside daily conversations instead of only reporting after calls end.

Key Features

• AI-powered calling, messaging, and meetings.
• Real-time transcription, AI recaps, sentiment analysis, and call summaries.
• AI scorecards, playbooks, and coaching tools.
• Call routing, voicemail, call recording, analytics, and admin controls.
• CRM and helpdesk integrations.

Pricing

• Standard: $27/user/month, or $15/user/month (when billed annually)
• Pro: $35/user/month, or $25/user/month (when billed annually)
• Enterprise: Custom pricing

Why Choose Dialpad?

Choose Dialpad if AI conversation intelligence is the main reason you want to replace 8x8. Dialpad fits sales and support teams that need real-time transcripts, AI summaries, sentiment, coaching tools, and analytics to improve call review and follow-up quality.

Zoom Phone is a better 8x8 alternative when your company already uses Zoom Workplace every day. It keeps phone, video, chat, SMS, and fax in the same environment where employees already meet and collaborate.

Zoom Phone also reduces adoption friction because teams can call from desktop or mobile apps, transfer compatible numbers, use compatible desk phones, and set up the phone system without telecom expertise.

Key Features

• Calling, voicemail, call routing, call recording, SMS, and fax.
• Number transfer support.
• Mobile and desktop apps.
• AI Receptionist and Zoom ecosystem add-ons.

Pricing

• US & Canada Metered: $10.50/user/month (when billed annually)
• US & Canada Unlimited: $16/user/month (when billed annually)
• Pro Plus: $20.50/user/month (when billed annually)
• Business Plus: $24.50/user/month (when billed annually)

Why Choose a Zoom Phone?

Choose Zoom Phone if your company already uses Zoom heavily and wants to keep calling, meetings, and chat in one familiar system.

GoTo Connect is a better 8x8 alternative when call-flow design matters more than buying a large enterprise communications stack. It fits teams that need a practical way to manage inbound calls across locations, departments, business hours, and remote staff.

GoTo Connect offers unlimited auto attendants and call queues, customizable dial plans, free calls to 50 countries, video meetings, desktop and mobile apps, and 24/7 support.

Key Features

• Cloud phone, meetings, and messaging.
• Unlimited auto attendants.
• Call queues support teams.
• Custom dial plans.
• Free calls to 50 countries.
• 24/7 support.

Pricing

• Phone System: Custom pricing
• Customer Experience: Custom pricing
• CX Complete: Custom pricing

Why Choose GoTo Connect?

Choose GoTo Connect if your team needs flexible call flows, auto attendants, call queues, and remote phone management. GoTo Connect is a better phone system for distributed teams that care more about practical routing and call setup than a large enterprise communication stack.

Vonage combines unified communications, contact center products, and communications APIs, so it fits businesses that may need ready-made calling now and more customized workflows as operations grow.

Vonage connects business communications with internal systems, CRM tools, or custom customer workflows. Its Business Communications plans cover desktop and mobile apps, unlimited domestic calling, SMS/MMS, voicemail, desk phone support meetings, integrations, call groups, on-demand recording, and visual voicemail.

Key Features

• Business calling, SMS/MMS, voicemail, and desktop and mobile apps.
• Desk phone support, meetings, team messaging, integrations, and SSO on higher plans.
• Call groups.
• On-demand call recording and visual voicemail with transcription.
• Vonage’s UCaaS, contact center, and API options.
• CRM and productivity integrations.

Pricing

• Mobile: $19.99/line/month, or $13.99/line/month (when billed annually)
• Premium: $29.99/line/month, or $20.99/line/month (when billed annually)
• Advanced: $39.99/line/month, or $27.99/line/month (when billed annually)

Why Choose Vonage?

Choose Vonage if your business wants standard business phone service now and more communication flexibility later. Vonage is better suited for teams that may need UCaaS, contact center options, or programmable communication APIs as their communication needs grow.

Aircall is a phone system built around customer-facing teams that need call activity, context, notes, tags, and follow-up work connected to CRM and helpdesk systems.

Aircall stands out with 250+ integrations and API access, plus sales and support features such as click-to-dial, IVR, call recording, SMS/MMS, Salesforce CTI integration, mandatory call tagging, advanced analytics, live monitoring, smart routing, queue callback, Power Dialer, and Voicemail Drop on higher plans.

Key Features

• Sales and support phone workflows.
• 250+ integrations and API access.
• IVR, call routing, call recording, SMS/MMS, and click-to-dial.
• Salesforce CTI integration and mandatory call tagging on Professional.
• Advanced analytics, live monitoring, smart routing, and queue callback.
• Power Dialer and Voicemail Drop.

Pricing

• Essentials: $40/license/month, or $30/license/month (when billed annually)
• Professional: $70/license/month, or $50/license/month (when billed annually)
• Custom: Custom pricing

Why Choose Aircall?

Choose Aircall if your team needs CRM-connected calling for sales and support instead of a broad UCaaS platform. Aircall offers a better solution when call notes, tags, recordings, analytics, coaching, and follow-up workflows need to stay close to customer records.

Ooma Office phone system suits a small business that wants a simple office phone replacement rather than a full UCaaS and contact center platform. It fits local service businesses, small offices, and non-technical teams that need professional calling, clear pricing, and fast phone management.

Ooma stands out through simplicity. Its small-business plans focus on essentials such as a virtual receptionist, extension dialing, mobile access, voicemail, call forwarding, and plan upgrades for desktop app, SMS, video meetings, call recording, voicemail transcription, CRM integrations, and advanced call handling.

Key Features

• Small-business phone plans.
• Virtual receptionist and extension dialing.
• Voicemail, call forwarding, and mobile access.
• Desktop app, SMS, video meetings, and call recording on higher plans.
• Voicemail transcription and CRM integrations on Pro Plus.
• Clear monthly plans.

Pricing

• Essentials: $19.95/user/month
• Pro: $24.95/user/month
• Pro Plus: $29.95/user/month

Why Choose Ooma Office?

Choose Ooma Office if your small business wants a simple office phone replacement with clear pricing. Ooma is a better choice for local service businesses, small offices, and non-technical teams that need professional calling without a full UCaaS or contact center platform.

Quo is a better 8x8 alternative when a lean team needs shared customer calling and texting instead of a broad UCaaS platform. It gives teams one shared number and inbox for calls, texts, and voicemails, so anyone can see conversation history and respond with context.

Quo stands out for small teams that want collaborative customer communication with AI support. Its workflow includes shared numbers, call routing, Sona AI Agent, voicemail transcripts, call summaries, phone menus, analytics, reporting, HubSpot and Salesforce integrations on higher plans and porting support.

Key Features

• Shared business numbers and inboxes.
• Conversation history keeps customer context visible.
• Sona AI Agent can answer missed calls, collect customer details, and route follow-up.
• Voicemail transcripts, AI call summaries, and call transcripts.
• Phone menus, routing, analytics, and reporting.
• HubSpot and Salesforce integrations on supported plans.

Pricing

• Starter: $19/user/month, or $15/user/month (when billed annually)
• Business: $33/user/month, or $23/user/month (when billed annually)
• Scale: $47/user/month, or $35/user/month (when billed annually)

Why Choose Quo?

Choose Quo if your team needs shared calls and texts in one simple inbox instead of a large communication platform. Quo is a better phone system for startups, agencies, and lean service teams that want every customer call, text, voicemail, and note visible to the team.

To choose the right 8x8 alternative, start with the reason you want to leave 8x8. A business switching because of cost should compare the total monthly price. A business switching because of support or complexity should test onboarding, admin controls, and daily call workflows before signing a contract.

1. Match the System to your Actual Call Volume
   A low-volume team does not need the same platform as a busy contact center. Check inbound minutes, outbound minutes, SMS usage, international calls, and the number of users before choosing a plan.
2. Check the Features your Team Uses Every Day
   Do not pay for features that look cheap but never support your workflow. Focus on call routing, call recording, voicemail, SMS, CRM integration, analytics, mobile access, and support quality.
3. Compare the Total Cost, not Only the Starting Price
   A low plan price can increase once your team adds extra phone numbers, toll-free usage, SMS setup, AI tools, add-ons, taxes, or international calls. Ask each provider for the actual monthly cost based on your users, numbers, and expected call and SMS usage.
4. Test Support Before Migration
   Phone system migration affects customers and employees. Ask about porting timelines, onboarding help, support channels, training materials, and service-level commitments before moving away from 8x8.

The best 8x8 alternative depends on your team's communication needs. RingCentral and Nextiva work well for broader UCaaS and customer communication needs, Dialpad is strong for AI-powered conversations, Zoom Phone fits Zoom-heavy teams, Aircall works well for CRM-connected sales and support, and Ooma or Quo can suit smaller teams that want simpler phone workflows.

Calilio is worth considering if you want a cloud phone system with virtual numbers, shared numbers, call routing, SMS, call recording, and AI call reports without making your phone setup heavier than it needs to be.