10 Best 8x8 Alternatives in 2025: Top Competitors Compared

Businesses look for 8x8 alternatives due to its limitations, like complex setup, poor customer support, high-tier pricing for essential features, and limited integration.

Pricing is one of the main reasons businesses switch from 8x8. It lacks clear public pricing. Businesses must contact sales for a personalized quote, which isn’t always convenient.

Key features like call recording or analytics are only available in higher-tier plans. This makes it harder for small businesses with limited budgets to track performance effectively.

Reliable customer support is essential for any communication platform. While some users report positive interactions with 8x8, many reviews highlight long wait times and delayed resolutions. In situations when every downtime impacts productivity and customer trust, this inconsistency can be a major drawback.

8x8 does connect with popular tools like Salesforce and Microsoft Teams, but its integration options aren’t as broad as some competitors. Businesses that rely on niche or industry-specific tools may find them limited in terms of compatibility, leading to workflow disruptions.

Calilio, RingCentral, Nextiva, Dialpad, GoTo Connect, Aircall, Vonage, Ooma, Mitel, and Five9 are the best 8x8 competitors.

For businesses focused on affordability and simplicity, Calilio offers the best alternative to 8x8’s high pricing and complexity. While 8x8 does not provide clear pricing in public platforms, Calilio provides transparent plans, starting at just $15/user/month. The affordable pricing makes Calilio suitable for startups, solopreneurs, and small businesses that need a reliable and budget-friendly cloud telephony solution.

Beyond affordable pricing, Calilio also includes the key features that support growing teams. Its features, like global phone numbers, unified callbox, web dialer, voicemail-to-email, and more, deliver real value to businesses even on the basic plans. Additional features are offered in upgraded plans, which are also available at reasonable costs.

Among the top 8x8 alternatives, RingCentral stands out for its strong business phone integration capabilities. While 8x8 offers core communication tools, it lacks sufficient built-in integrations to support complex business workflows.

RingCentral solves this, offering 500+ pre-built integrations with widely used platforms like Salesforce, HubSpot, Zendesk, and Microsoft Teams. This helps teams simplify operations, keeping communication and workflow tools connected in one place.

So, for companies that use multiple apps, RingCentral is a more flexible and complete alternative to 8x8.

Nextiva is a strong 8x8 alternative in terms of customer support and ease of use. Many users find the 8x8 interface difficult to navigate. They may even need help from the IT department to get started. On the other hand, Nextiva offers a user-friendly platform and highly rated support.

Due to its intuitive platform, Nextiva is suitable for teams to manage high call volume, messages, and contacts without needing technical expertise. Users can get started instantly without any technical help.

In addition, Nextiva has earned high ratings on popular review sites like G2 and Gartner for its responsive and helpful support team. From onboarding to daily operations, businesses can get instant support whenever needed.

For businesses that need AI-driven insights and real-time analytics, Dialpad is a strong alternative to 8x8.

Dialpad is built on its own proprietary AI, Dialpad AI, which adds a deeper level of intelligence. It can transcribe calls and meetings in real time, provide live sentiment analysis, and highlight key action items while the conversation is still ongoing.

On the other hand, 8x8 primarily focuses on operational data such as call volume and agent performance. While these reports are helpful, they don’t provide much insight into the actual conversations.

Mitel is a strong 8x8 alternative for businesses that need deployment flexibility. While 8x8 is fully cloud-based, Mitel supports a variety of setups, including on-premise, private cloud, and hybrid models.

Unlike 8x8’s online solution, Mitel allows businesses to keep their current physical infrastructure while connecting them to cloud-based tools. This hybrid approach gives full control over data, migration pace, and call management.

It is especially useful for organizations in healthcare, finance, or government that rely on existing phone hardware or are required to follow strict security and call center compliance rules.

GoTo Connect is a smart 8x8 alternative for businesses that want simplicity without losing advanced features. It stands out for its ease of use and a clean interface, receiving higher ratings than 8x8 on platforms like G2.

One of its most valuable features is the visual call flow editor. This drag-and-drop tool allows users to create customized call routing paths efficiently.

Vonage is a flexible 8x8 alternative for businesses that want full control and customization over their communication system.

Since 8x8 offers a ready-made UCaaS platform, it follows a pre-set structure that may not suit teams with unique communication needs. This is where Vonage takes a different approach. It works as both a UCaaS and CPaaS platform, offering a complete phone system along with developer-friendly APIs.

This dual capability makes it suitable for businesses that want ready-to-use tools now and the freedom to build custom solutions later.

Aircall is a powerful alternative to 8x8, built for sales and support teams. It connects deeply with numerous integration tools, helping teams manage calls without switching between apps.

While 8x8 does support third-party integrations, it's only useful for general business use. It isn’t enough forteams that need close integration with their CRM or helpdesk tools.

Ooma is designed for small businesses and home services that want simplicity, low cost, and easy setup. 8x8 has a complex setup process and expensive pricing. Ooma, in contrast, offers an easy-to-install and manage phone system at an affordable cost.

Another thing that makes Ooma stand out is its hardware-based setup. 8x8 completely relies on the cloud. Ooma, on the other hand, uses a device called the Ooma Telo, which connects directly to the router. This makes setup fast and simple, best suited for business owners who want a physical system for easy management.

Five9 is a leading 8x8 alternative built for high-volume contact centers. While 8x8 also includes contact center tools, its platform is mainly designed for general purposes.

Five9 includes tools made for complex, multi-channel support. Its intelligent routing matches customers to the right agent based on channel, skills, and past interactions. It also provides advanced workforce management, helping managers schedule staff, track performance, and meet service goals.

8x8’s cloud telephony platform may not fit every business. Some teams find it too complex, others face limitations with pricing, support, or integration options. That’s why many businesses explore alternatives that better match their specific needs.