8x8 vs. Dialpad: Which VoIP System Should You Choose?

Dialpad is an all-in-one, cloud-based communication platform designed to bring business conversations into a single, easy-to-use app. It offers unified voice, chat, contact center, and sales solutions, allowing teams to manage internal collaboration and customer interactions without switching tools. Along with voice calling and messaging, Dialpad provides multi-level auto attendants and intelligent call routing to ensure incoming customer calls are managed and handled efficiently.
What sets Dialpad apart is its built-in AI and analytics, using which you can get real-time call transcription, conversation insights, and performance visibility as calls happen. Furthermore, it is also one of the best outbound call center software as it offers a local presence dialer and a power dialer to automate dialing and boost outbound campaigns.

• AI-generated Call Summaries
• AI Sales Coach
• DialpadGPT
• Conversational AI
• Power Dialer
• QA Scorecard
• Workforce Management

8×8 is a comprehensive, cloud-based communications platform that brings Unified Communications as a Service (UCaaS) and Communications Platform as a Service (CPaaS) together in one unified system. It combines voice, video, chat, contact center tools, and communication APIs, allowing businesses to manage both internal collaboration and customer interactions from a single platform. With carrier-grade reliability and up to 99.999% uptime, 8×8 ensures communication stays available and consistent as organizations scale and adapt.
Moreover, it also offers Contact Center as a Service (CCaaS), which includes analytics to track performance and customer behavior, AI-enabled self-service to handle routine requests, advanced queue management to manage inbound calls efficiently, and call center workforce engagement management to support agent productivity and planning.

• Call Routing and Queues
• Call Recording
• Unlimited Calling within the US and Canada
• Voice, Video, and Team Messaging
• Advanced Call Analytics and Reports
• Visual Voicemail
• Ring Groups

Dialpad offers transparent pricing, whereas 8x8 does not publicly display its plans or their cost. Dialpad contact center pricing starts from $95 per user/month for its essential plans, while 8x8 just mentions its different plans: Contact Center, CX, Communication APIs, and Unified Communications.

Both Dialpad and 8x8 support core calling and messaging features. Dialpad stands out with built-in AI tools like live coaching, sentiment analysis, and automatic summaries. 8x8 focuses more on developer APIs, global messaging apps, and international calling. Overall, Dialpad suits AI-driven teams, while 8x8 fits businesses needing customizable, global communication.

Here’s a quick comparison of the key features of 8x8 and Dialpad:

Based on user reports, Dialpad is frequently associated with dropped calls and inconsistent audio quality. In comparison, 8×8 is widely praised for its clear audio, with users also reporting reliable video conferencing and overall stronger performance for business communications.

Both providers offer a wide range of integrations across more than 10 categories, connecting with major platforms such as Google Workspace, Zendesk, Salesforce, Microsoft 365, HubSpot, and Front. They also support integrations with Epic, enabling faster and more connected workflows for healthcare organizations.

While 8x8 is often recognized for its extensive integration ecosystem, in practice, both platforms deliver strong and reliable integrations that meet the needs of most businesses without clear gaps.

8×8 provides 24/7 customer support through live chat and web ticket submission, with higher-tier plans also offering round-the-clock phone support for any issue. Additionally, premium support options include a dedicated support engineer and priority assistance.

Dialpad also offers 24/7 multilingual chat and web support, while phone support is available for Pro and Enterprise plans. Enterprise users receive priority routing and can access a dedicated success manager, with installation support available as an optional add-on.

Both offer 24/7 support, but 8×8 includes full phone support on most plans and premium options, while Dialpad reserves phone and priority support for Pro/Enterprise users.

While 8x8 receives mixed reviews, with users noting reliable service but frequent challenges reaching live customer support, Dialpad has a consistent rating on most of the platforms, with users praising its great platforms and supportive customer service, while some of the user reports spam calls, frequent call drops, and poor analytics.

Here’s a table comparing Dialpad vs. 8X8 for quick insights:

This comparison is based on information from official product pages, documentation, and verified user reviews from trusted platforms. We reviewed each provider across key areas such as pricing, features, ease of use, reliability, and customer support to keep the comparison fair and accurate.

When deciding between 8×8 and Dialpad, the right choice depends on your business size, integration needs, and how you plan to use automation and AI. Here’s a simple breakdown of who each platform suits best and where they may fall short.

8×8 is a good fit if:

• Your business requires reliable international calling and global phone numbers.
• You want a single platform for voice, messaging, and contact center operations.
• You prefer working with one provider rather than managing multiple tools.
• You need built-in analytics along with advanced call routing features.

Dialpad is ideal for:

• You prefer a simple, all-in-one platform for voice, messaging, and video.
• You want AI-powered calling with real-time transcriptions and call summaries.
• You need easy integrations with popular CRM and productivity tools.
• You want reliable support available around the clock.
• You need a phone system that scales easily as your team grows.

Both 8x8 and Dialpad are strong Voice over Internet Protocol (VoIP) platforms that support a cloud-based business phone system. 8x8 is a better option for companies with global operations and complex contact center needs, while Dialpad focuses more on AI-powered calling for modern teams. The right choice depends on how your business communicates and scales.

If you are looking for another option besides Dialpad or 8x8, Calilio offers a simple and reliable alternative. It delivers clear call quality and an easy interface that works well for teams without technical experience. Calilio also includes helpful tools like AI-based call reporting, which provides call summaries, transcriptions, and sentiment analysis to support better decision-making.

Calilio also keeps pricing straightforward. Plans start at $15 per user per month and include useful features like call summaries and transcriptions. This makes it a practical choice for growing teams that want advanced VoIP tools at a reasonable cost.