Dialpad Vs. RingCentral: Choose the Best VoIP in 2025

Regarding the key features, backgrounds, and reputations, let's compare Dialpad and RingCentral VoIP service providers. Both have their features and significance in business communication.

Dialpad is a VoIP service provider that offers enhanced business communication features such as unlimited calling, AI meetings, team messaging, and more. Alex Cornell, Brian Peterson, Craig Walker, and John Rector founded Dialpad in 2011 in San Francisco, California. Budget-friendly plans make it the best option for small businesses.

Key Features:

• Built-In AI and Analytics: It offers businesses real-time call transcriptions, voicemail transcription, real-time analytics and reporting, and more. By utilizing AI, businesses boost their efficiency, productivity, and growth.
• Contact Center Analysis: Contact center analysis includes sentiment analysis, real-time assistance, and data analytics. Dialpad Ai creates better customer experiences through live coaching and sentimental analysis.
• Call Routing: Call routing is a call management feature that helps to manage incoming calls by placing them in the queue and transferring them to specific persons or groups based on criteria. This feature helps to increase productivity, reduce waiting time, and improve performance in business communication.

RingCentral (RingEx) is a VoIP service provider that offers enhanced business communication features such as video conferencing, internet fax, phone calls, team messaging, and more. The cloud based platform was founded in 1999 in Belmont, California. RingCentral is best for small and medium-sized businesses because of its reasonable price and ability to handle large meetings.

Key Features:

• Call Flip: Call Flip is one of RingCentral's unique features that help to move your ongoing call between desk phone, mobile phone, or softphone easily and quickly. It offers flexibility in call handling and is easy to set up.
• Unified Communication: Unified Communication includes team messaging, file sharing, audio and video calls, and more. It allows businesses to seamlessly interact across various communication channels within a single, integrated system.
• Platform & Workflow Customization: RingCentral offers customization options, allowing businesses to tailor the platform to their needs. Users can modify the interface, create unique call-handling rules, and integrate with various business applications, enhancing efficiency and workflow alignment.

Both RingCentral and Dialpad provide various and different business communication features and benefits that support business growth.

Features Highlights: RingCentral vs Dialpad

RingCentral offers businesses advanced video conferencing features for efficient team collaboration. The free plan supports up to 100 participants for meetings lasting up to 50 minutes. With the Video Pro+ plan, businesses can host unlimited meetings with up to 200 participants for up to 24 hours.

On the other hand, Dialpad offers AI-powered video conferencing features to enhance team collaboration. The free plan supports video conferencing for up to 10 participants. With its paid plans, Dialpad provides unlimited AI-powered meetings for up to 150 participants per session.

RingCentral offers features such as real-time note-taking, AI-based translation, AI search, unread message tracking, message recaps, meeting summaries, insights, and more, all powered by AI to support customers. The low-budget plan ($20) supports AI-powered video meetings with a maximum capacity of up to 100 participants.

On the other hand, Dialpad offers features like real-time meeting transcriptions, keyword tracking, customer sentiment analysis, an AI receptionist, DialpadGPT, and more AI-powered support for customers. The low-budget plan ($15) allows meetings with a maximum capacity of up to 10 participants.

RingCentral has a simple interface integrated with AI. It includes more business communication features than Dialpad and uses a single app feature, improving the user experience. RingCentral provides robust and quick customer support through live chat only.

Dialpad has an enhanced and modern-looking interface that helps users be more engaging and provides a better user experience. However, it only supports integration access with an upgrade, making users search for some other Dialpad alternatives. Nonetheless, Dialpad offers the fastest 24/7 phone and live chat customer support.

RingCentral offers three pricing plans: the Core plan at $30, the Advanced plan at $35, and the Ultra plan at $45. These plans cater to both small and medium-sized businesses, with the Core plan designed for small businesses and the higher-tier plans for medium-sized businesses. RingCentral also provides a 33% discount for annual payments and a 14-day free trial.

Dialpad offers three pricing plans: the Standard plan at $27, the Pro plan at $35, while the Enterprise plan has a custom pricing. These plans are designed for small businesses. Dialpad also provides a 14-day trial and discounts for annual payments. In addition to Dialpad and RingCentral, there are several other business phone systems with similar features available at more affordable rates.

Both RingCentral and Dialpad are reputable VoIP service providers that offer advanced business communication solutions for businesses of all sizes. RingCentral provides a comprehensive cloud-based phone service with AI-powered features such as auto attendant, speech and text analysis, video conferencing, and more. On the other hand, Dialpad’s communication tools are primarily driven by artificial intelligence (Dialpad AI).

For better alternatives to RingCentral and Dialpad, you can consider Calilio. Calilio offers similar enhanced communication features but at affordable prices compared to RingCentral and Dialpad. Moreover, Calilio’s cloud phone system provides enhanced communication features as well as various AI-powered features to businesses of all sizes.