Comparisons8 min read

RingCentral Vs. Zoom For Businesses


Table of contents

In the modern VoIP landscape, RingCentral and Zoom have emerged as significant players. Both providers offer a wide array of features and advanced services, making it difficult for businesses to choose between them.

Research from Gartner Finance indicates that “Companies that drive the right digital investments have 2.7x higher customer retention, 1.6x higher customer satisfaction rates, and 1.9x higher average order value.”

The growth projections emphasize the necessity for businesses to select VoIP solutions carefully. Zoom and RingCentral both offer broad features to facilitate seamless interactions for businesses. Choosing between RingCentral and Zoom depends on factors like collaboration, pricing, and scalability needs. Assessing priorities helps companies to pick the right VoIP solution among them.

What is RingCentral?

RingCentral is a VoIP service provider that provides an advanced business phone system with customization options to meet the business's needs. RingCentral’s widespread availability and features make it a top choice for a reliable business communication solution.

Major Features of RingCentral

  • Toll-Free Number
    RingCentral provides diverse toll-free options for businesses. Whether it's an 888, 877, 866, 855, 844, or 800 number, RingCentral delivers flexibility. These toll-free numbers not only elevate customer service but also promote business visibility.
  • Unified Communications 
    RingCentral's centralized hub integrates voice, video, and messaging into a single platform. Unified communication simplifies collaboration and enhances business efficiency. It enables seamless interaction across various communication channels within one unified system. 
  • Customizable Dashboard
    Modern businesses require a customizable dashboard, which RingCentral delivers. A customizable dashboard allows easy access to essential information. Hence, it optimizes the workflow and productivity.

💡 Bottomline

RingCentral stands out for its ability to provide scalable solutions that align with the specific demands of businesses, irrespective of size or industry. Offering large functionality, RingCentral's platform empowers organizations to promote their operation. Even complex businesses and larger enterprises can utilize its feature for ultimate VoIP benefit.

What is Zoom?

Zoom is a popular VoIP phone system known for its advanced communication tools. Its platform utilizes modern collaboration features to connect teams. With a user-friendly interface, Zoom facilitates call, messaging, and file sharing, empowering teams to collaborate regardless of their location. The reliability and ease of use have placed Zoom's position as a leading VoIP solution in the market.

Major Features of Zoom

  • Conferencing and Collaboration 
    Zoom’s core strength lies in its conferencing and collaboration capabilities. It includes different collaborative features, such as a whiteboard, calendar, screen sharing, and breakout room for effective communication and teamwork. 
  • Recording and Transcripts 
    The provider's communication platform also provides recording and transcription capabilities, allowing users to easily capture meeting content. Furthermore, transcripts provide searchable text versions of the audio, facilitating efficient note-taking.
  • HD Video and Audio 
    Delivering the solution for High-definition audio and video, Zoom ensures a captivating virtual meeting experience. Participants experience clear audio and video, allowing them to enjoy their communication process.
  • End-To-End Encryption 
    Zoom provides end-to-end encryption for video conferences, ensuring all data transmitted during meetings is protected from unauthorized access. It reinforces privacy and confidentiality for sensitive discussions.

💡 Bottomline

Zoom's phone offerings are the ideal solution for startups and smaller businesses seeking affordable VoIP solutions. With Zoom, you get must-have features and conferencing capabilities in a secure platform. Hence, whether you're a startup or an established small business, Zoom's phone solutions present the right balance between functionality and cost-effectiveness.

Comparing Pricing Plans and Features of RingCentral and Zoom



Zoom Phone

Review (Capterra)


4.3 Star


4.6 Star

Play Store Reviews

4.5 star4.1 star
App Store Reviews4.6 star4.0 star
Free TrialAvailableAvailable
Global AvailabilityAround 100 countriesLocal and Toll-free numbers around 110+ countries
Pricing Plans (monthly per user)
  • Core Plan - $20
  • Advanced - $25
  • Ultra - $35
  • US & Canada Metered: $10
  • US & Canad Unlimited: $15
  • Global Selecte: $20
Annual Billing Discount33% None
Mobile AppYesYes
Desktop AppYesYes
Third-Party IntegrationAround 200+ integrations with CRM and ERPAround 100+ integrations on the Zoom Phone and 1000+ on Zoom Meetings
Video Conferencing and CollaborationSupports up to 200 participants with unlimited meeting hoursHost up to 1000 participants. Meetings are limited to 40 minutes but can be extended up to 30 hours with add-ons
Major Features
  • Toll-Free Number
  • Unlimited Calling Within US and Canada
  • Unified Communications
  • Customizable Dashboard
  • Conferencing and Collaboration
  • Recording and Transcripts
  • HD Video and Audio
  • End-to-End Encryption
Suited ForSmall Businesses, as well as Large EnterprisesSingle Users, Solopreneurs, Small Teams and Business

Comparing The Major Functionalities of RingCentral and Zoom

Zoom and RingCentral offer distinct sets of pricing, functionalities, customer support, and collaboration tools. Businesses must carefully evaluate their specific needs and preferences to determine which platform aligns best with their requirements and goals.

1. Pricing

When it comes to pricing, Zoom has the edge over RingCentral with its affordable and flexible pricing. Zoom offers a free plan for a single user in its workspace version and $10 for Zoom Phone, while RingCentral's pricing starts at $20 per user per month for the Core Plan. Zoom's other plans range from $15 per user per month for the US& Canada Unlimited to $20 for the Global Plan, with customizable pricing for higher tiers.

Considering the base paid plans, RingCentral's Core Plan is approximately 2 times more expensive than Zoom's Phone Plan, For comprehensive plans, the cost difference becomes even more significant, with RingCentral's Core Plan costing around 2.4 times more than Zoom's unlimited US and Canada Plan. While RingCentral offers an extensive feature set, Zoom's competitive pricing makes it a more affordable option for businesses seeking a simple and powerful VoIP solution.

2. Customer Support and Response

Both platforms offer 24/7 customer support, including chat response and email support. However, Zoom outshines RingCentral in customer service, providing timely responses and technical support. On the other hand, RingCentral receives frequent complaints about less responsive customer support and a need for proper solutions.

3. Meetings, Conferencing and Collaboration

Zoom is widely known for its video meeting and collaboration features, providing HD-quality calls and video conferences. Despite its prominence in the conferencing and collaboration sector, Zoom enforces time limits on its conferencing tools.

The basic Zoom Phone plan permits a maximum of 40 minutes per session with support for 100 attendees. However, its Business Plus plan and Zoom One Enterprise plan can host up to 1,000 attendees and extend meetings for up to 30 hours. 

On the other hand, RingCentral's basic plan starts with support for 200 attendees and offers unlimited video meetings and team messaging capabilities. Its Ultra plan provides unlimited storage. While RingCentral may have attendee limitations compared to Zoom's higher-tier plans, its unlimited meeting duration makes it a preferred choice for certain users.

4. Features, Communication Tools and Services

RingCentral's telephony capabilities surpass those of Zoom, offering modern communication tools. While Zoom's service is primarily limited to basic call management features, RingCentral stands out with its modern VoIP solution. With features such as unlimited toll-free minutes, extensive contact center capabilities, and seamless AI integration, RingCentral offers a superior array of functionalities compared to Zoom.

5. Security, Compliance and Regulation

Both platforms offer comprehensive solutions for addressing security, compliance, and regulation concerns. They prioritize end-to-end encryption and multi-factor authentication, adhering to industry-leading standards such as HIPAA and GDPR. RingCentral and Zoom boast equally robust security features and services.

6. Reporting, Analytics and Performance Insights

RingCentral provides comprehensive reporting and analytics capabilities that give businesses valuable insights into their communication performance. Its advanced call reporting features offer detailed analytics on call volumes, durations, outcomes, and agent performance metrics.

RingCentral integrates with business intelligence and data visualization tools for custom reports and dashboards. In contrast, Zoom's reporting and analytics offerings are more basic and lack the depth and integration capabilities of RingCentral, making it less suitable for businesses requiring robust performance insights and data-driven decision-making. RingCentral and Zoom are both viable options for small businesses as they include enough easy-to-use reporting features in each plan.

RingCentral or Zoom: Choose the Best Fit For You



PricingZoom Phone
Offers affordable pricing along with a free plan for single users in its workspace plan.
Customer Support and ResponseZoom Phone
Provides timely responses and solves all customer queries.
Meetings, Conferencing, and Collaboration

Winner for supporting the unlimited meeting and conferencing limit.

Zoom Phone
Winner for hosting larger participants than RingCentral

Features, Communication Tools, and ServicesRingCentral
RingCentral has a more advanced feature set and offers modern communication tools.
Security, Compliance, and RegulationTie
Both platforms cover all the bases related to security compliance and regulation.
Reporting, Analytics, and Performance InsightsRingCentral
Involves detailed analytics, business intelligence, and dynamic data visualization tools.

Calilio: A Compelling Alternative

While RingCentral and Zoom dominate the VoIP market with their features and services, the emergence of Calilio offers a perfect alternative to RingCentral and Zoom with its extensive feature set.

Our platform provides a centralized platform for all VoIP, including notes/tags in callbox, dialers, real-time dashboards, and all call strategy features. For ingbusinesses seeking a better provider than RingCentral and Zoom, Calilio excels with its perfect VoIP solutions.

  • Calilio is cost-effective than RingCentral and has a similar feature set. It also presents a larger service range than Zoom and has similar pricing.
  • The presence of some advanced features, such as a unified callbox and an AI call summarizer, makes it unique and better than other VoIP service providers.
  • The customizable options, as well as the transparent pricing plan with limited add-ons, make Calilio a superior business phone system.
  • Calilio remains competitive against top-tier providers like RingCentral and Zoom due to its reliability, effective maintenance, security features, and compliance measures.

Moreover, the advanced feature set is complemented by an affordable pricing structure, presenting a compelling option for businesses seeking a unified communication solution. By integrating modern communication tools into a proper platform, Calilio enables enhanced business operations and builds firm connections.

Make the Right Choice for Your Business

Calilio's comprehensive offerings support your team's collaboration, productivity, and overall performance.

Frequently Asked Questions

Is it possible to use Zoom with RingCentral?

RingCentral and Zoom can be integrated, allowing businesses to use Zoom with RingCentral. The RingCentral meetings enable customers to use Zoom for business interaction and meetings.

Is Zoom a perfect alternative to RingCentral?

While Zoom can be a perfect alternative to RingCentral for video conferencing, it may not offer all the same features and integrations that RingCentral provides for comprehensive business communication. Both providers have standard features and some differing factors.

Ultimately, the best choice depends on your specific business requirements. For those seeking the perfect business communication solution and RingCentral alternative, there are diverse VoIP options. Calilio, Nextiva, and Dialpad emerge as compelling options, each offering distinctive capabilities and uncompromising performance.

Does RingCentral provide a free plan?

RingCentral does not offer a totally free plan. However, they provide a free trial that enables customers to test the platform's capabilities for a set amount of time. The trial period lasts for 15 to 30 days, depending upon the specific plan.

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