What is Click to Call? How Does it Work?

Click-to-call is a web-based communication feature that lets you initiate a phone call by directly clicking the phone number, button, or icon on a website. Instead of manually dialing a phone number, users can initiate a call with just one click.

The Click to Call feature works through a browser extension that automatically links website phone numbers to a dialer. It is typically integrated with VoIP services or existing phone systems.

Click to call enables users to initiate phone calls by simply clicking a button or link on a website or within an app. As you click on the number, the system routes calls through a mobile carrier or VoIP service.

• Click the Phone Number/Call Button: The user clicks on a phone number on the website.
• Number Identification: The system detects the phone number and automatically links it to the dialer.
• Call Initialization: The system triggers the call by opening the dialer app.
• Call Routing: The call is routed through the mobile carrier or the Internet.
• Call Connects: The system connects the call to aid communication between the user and the recipient.

The key features of Click to Call include one-click calling, automated dialing, CRM integration, and customizable caller ID. These features make it easier and smoother to connect with prospects from web pages.

1. One-Click Calling: Allow users to initiate calls instantly by clicking on any phone number on a website.
2. Automatic Dialing: When you click a phone number, click-to-call automatically links it to your phone’s dialer or VoIP service.
3. Customizable Caller ID: You can display a professional or local number as your outgoing caller ID, boosting your business's credibility.
4. Integrations with CRM: Click-to-call can be integrated with CRM systems to enable automatic call logging, contact display, and other CRM actions.
5. Works Across Websites: Users can initiate phone calls from any web-based platform, including web versions of email clients, CRM systems, and social media platforms.

Click to call simplifies connecting with customers by allowing you to make a call directly from the website. It facilitates an instant way to make calls, which leads to higher customer engagement and conversion rates. Additionally, this mobile-friendly telephony feature also integrates seamlessly with CRM systems.

1. Boosts Sales Outreach: For sales teams, Click-to-Call enables quick follow-ups with prospects and existing customers, improving conversion rates.
2. Improved Customer Experience: Customers get faster responses, which improves their overall experience with your business and builds trust and loyalty.
3. Mobile-Friendly: The click-to-call feature hyperlink works smoothly on mobile devices, allowing businesses to call easily while on the go.
4. CRM Integration: It easily integrates with CRM systems, allowing you to manage and track customer interactions effectively.
5. Reduces Errors: Manually dialing a phone number can sometimes lead to mistakes, like misdialing. With Click-to-Call, you can ensure you’re calling the right number every time.

A Click-to-Call extension is useful for customer support, sales, and marketing, where quick connections with customers and constant follow-ups are needed. Additionally, for remote teams and businesses without a physical office, this extension ensures smooth communication, allowing agents to make calls from anywhere.

If you're handling customer inquiries or complaints, the extension allows you to immediately connect with the customer, offering a faster resolution process. It helps improve customer service efficiency.

For sales teams, Click-to-Call can speed up the process of following up with leads. You can call prospects directly from your CRM or email, saving time and improving conversion rates.

When running marketing campaigns, the Click-to-Call extension lets you respond quickly to inbound queries. This speeds up customer engagement and boosts the chances of closing sales.

If your team is working remotely, a Click-to-Call extension allows agents to make calls from anywhere. It eliminates the need for a physical office phone, enabling smooth communication regardless of location.

After initial contact with a lead or customer, you can use the Click-to-Call extension for quick follow-up calls. This ensures you stay on top of your sales process without delays.

To set up a click-to-call hyperlink, install a click-to-call extension on your browser, sign in to your VoIP provider, and then adjust the settings, such as the default phone number or call routing process.

• Step 1: Go to Chrome Web Store or your chosen browser extension’s store and download the extension.
• Step 2: Now, install the extension and sign in to your VoIP account.
• Step 3: Open the extension's settings to adjust preferences, such as the default phone number or the call routing system.
• Step 4: Once everything is set up, browse a website with phone numbers. Click on any phone number to make a call.

Click-to-call provides a simple yet effective solution for improving customer interactions. It simplifies the dialing process, saving you time and reducing errors. Moreover, it’s an easy-to-install, easy-to-use tool that makes phone communication faster, more professional, and more efficient.
 

Both click-to-dial and click-to-call generally refer to the same function – a way to initiate a call by clicking a link on a website or app. While "Click to Call" is the more widely used and popular term, both describe the same process of dialing the number by clicking on the phone number on a webpage.

Click-to-Call supports both inbound and outbound calls. For inbound calls, it allows customers to reach the business instantly. For outbound calls, businesses can use the feature to quickly connect with customers by clicking a contact number within their system, streamlining communication from both sides.

Yes, Click-to-call is fully compatible with VoIP systems. When integrated with VoIP phone systems, it uses the VoIP infrastructure to make the call over the internet.