Top AVOXI Alternatives to Upgrade Your Business Phone System

Businesses seek alternatives to AVOXI due to its limited AI capabilities, lack of unified communication tools, fewer CRM integrations, and the absence of advanced call center features. Its fixed pricing and limited collaboration tools also make businesses look for more flexible and feature-rich options.

• Limited AI and Automation Features: AVOXI lacks advanced AI tools, such as real-time agent assist, AI call summaries, or smart routing based on sentiment features, which are now common in many modern communication platforms.
• Fewer CRM Integrations: While it supports basic integrations, AVOXI doesn’t offer prebuilt integrations with CRMs, helpdesks, or workflow tools.
• No Unified Communication Suite: AVOXI primarily focuses on voice services and basic messaging. Many businesses now seek unified platforms that include video meetings, team messaging, and shared SMS inboxes.
• Limited Call Center Tools: The essential telephony features, such as power dialers, skill-based routing, or real-time dashboards, are either limited or available only through third-party add-ons.
• Pricing Flexibility: AVOXI’s pricing is less flexible compared to other platforms that offer low starting prices.

The best AVOXI alternatives are Calilio, CallHippo, OpenPhone, RingCentral, Vonage, GoTo Connect, Nextiva, JustCall, Aircall, and CloudTalk.

Calilio is a strong alternative to AVOXI for businesses seeking more control, advanced features, and global communication. While AVOXI covers the basics of cloud communication, it lacks several tools that growing teams often rely on. One key gap is the lack of advanced AI-powered insights.
Calilio fills this by offering real-time call transcription, sentiment analysis, and call conclusions, generated automatically during or immediately after each conversation. These features help reduce manual work and improve decision-making across sales and support teams.

Pricing is another major difference. AVOXI typically offers fixed plans with less flexibility. In contrast, Calilio provides clear and flexible pricing, starting at $15/month. This makes it easier for small teams to get started and for larger teams to scale without overpaying.

CallHippo is a well-known AVOXI alternative best suited for businesses that focus on automation. CallHippo offers stronger automation features than AVOXI. Instead of depending on manual input, teams can use AI Voice Agents to answer calls, qualify leads, or schedule meetings.
Additionally, while AVOXI provides standard call handling, it lacks advanced dialer options. In contrast, CallHippo offers a complete suite of dialing tools, including power, predictive, and preview dialers. With these, businesses can manage high call volumes more efficiently and adapt to various outreach strategies with ease.

OpenPhone is a strong competitor to AVOXI, suited for small businesses and startups that value simplicity and collaboration. It is designed specifically for teams that want a flexible and easy-to-use phone system.
One of OpenPhone’s standout features is its shared phone number with a collaborative inbox. Unlike AVOXI’s model, which uses separate extensions for each user, OpenPhone enables multiple team members to manage calls and texts from a single business number. Plus, additional features, like internal notes, assignments, and shared message threads, make teamwork smoother and reduce confusion.

RingCentral is a full-featured cloud phone system designed for businesses looking to manage all communication tools from a single interface. It offers a complete Unified Communications as a Service (UCaaS) solution that combines voice, video, messaging, and contact center tools into one system.
Compared to AVOXI, which offers fewer customization options and a more rigid setup, RingCentral provides greater flexibility. It allows for over 500 app integrations and enables businesses to customize workflows, connect their preferred tools, and manage high call volume efficiently.

Vonage, as an AVOXI alternative, provides an API-first service that lets businesses customize communication setups and workflows. While AVOXI has a fixed setup with limited options, Vonage allows businesses to build custom communication systems using APIs for voice, video, SMS, and more.
Moreover, Vonage supports intelligent call routing, which uses customer history and behavior to direct calls. Plus, its real-time AI support gives live suggestions to agents during calls, improving both efficiency and customer satisfaction in ways AVOXI cannot. 

GoTo Connect is a strong alternative to AVOXI, especially for teams looking for more control and an easier setup. Its drag-and-drop dial plan editor allows businesses to easily configure and customize call flows with a simple visual interface. Unlike AVOXI, which often requires more technical expertise for setup, GoTo Connect makes it easy for teams to manage call routing on their own.
Another key difference is pricing for international calls. GoTo Connect offers free international calling to over 50 countries on select plans, eliminating per-minute charges that AVOXI applies for international calls. This helps businesses with global clients to keep costs predictable and under control.

Nextiva is another AVOXI alternative with built-in CRM tools. While AVOXI focuses on cloud PBX and contact center capabilities, Nextiva adds customer experience tools and team collaboration features, all in one.
Also, Nextiva places a strong emphasis on legal compliance and customer service. It offers advanced IVR systems with secure credit card payment options and built-in compliance for PCI and HIPAA voicemail. In contrast, AVOXI does not provide this level of compliance support, which can be a drawback for healthcare or finance sectors.

Another advantage is how Nextiva connects customer data across phone, SMS, video, and email. This helps teams track all conversations in one place and manage the entire customer journey more effectively.

JustCall is a better option than AVOXI for businesses that require more than basic voice call services. While AVOXI also includes basic call analytics and recording, JustCall takes it further with real-time agent assist. It provides live prompts, script suggestions, and instant coaching during calls.
Features like automatic call scoring and AI-led training tips also help teams grow faster, something AVOXI doesn’t offer natively.

Additionally, AVOXI only supports standard SMS. However, JustCall also includes additional tools, such as SMS workflows, bulk SMS campaigns, and smart SMS bots. It also combines WhatsApp, SMS, and calls into one inbox, allowing teams to manage all conversations from a single screen.

While AVOXI supports basic CRM connections, Aircall integrates with over 250 apps and displays live caller details, including history and past interactions, enabling agents to respond quickly and accurately.
In terms of team performance, Aircall offers better coaching tools than AVOXI, like call whispering, call barging, and a shared inbox. These features help supervisors guide agents during calls and facilitate teamwork. It improves team collaboration and ensures that no customer query is missed.

Plus, Aircall comes with a power dialer to speed up outbound calling and lets agents pause call recordings for privacy.

CloudTalk is a smart AVOXI alternative for sales and support teams looking for more advanced call center features.
With CloudTalk’s visual call flow designer, teams can easily set up custom call routes using a drag-and-drop interface. Unlike AVOXI, CloudTalk offers queue callback even on its lower-tier plans, so customers don’t have to wait on hold.

On the reporting side, CloudTalk provides real-time dashboards and CSAT tracking, giving teams a clearer view of performance and satisfaction compared to AVOXI’s more limited reporting system.

Here’s a quick comparison between the top AVOXI alternatives in terms of their pricing and features:

AVOXI offers global virtual numbers and VoIP-based communication tools designed to support international business calling. However, for growing teams, it lacks advanced AI tools, pricing flexibility, strong CRM integrations, and modern team collaboration features.