Top 10 Call Center Companies in Spain That Businesses Trust

Spain's top call center companies include Emergia, Cosmos Call Center, CPM International, Call Center Barcelona, NewCo Communication, and many more.

Emergia is a multinational company specializing in customer relationship management solutions, focusing strongly on Interactive Contact Centers and Business Process Outsourcing (BPO). With a presence in Spain, Colombia, the USA, and the Dominican Republic, Emergia offers its services in nine languages and is committed to transforming traditional outsourcing practices.

• Founded: 2005
• Company size: 5,001-10,000 Employees
• Services: Lead Generation, Sales, Customer Care, Collection Management

Cosmos is a global call center that delivers advanced inbound and outbound call services and 24/7 customer service in Spain. Specializing in call center outsourcing, contact center solutions, and lead generation, Cosmos helps businesses streamline their operations and boost sales conversion through customized, end-to-end service strategies.

• Founded: 2010
• Company size: 501-1,000 Employees
• Services: Quality and Satisfaction Surveys, Event Calls and Confirmations, Sales Visit Arrangements, Database Cleanup, and Electoral Surveys

CPM International contact center is a global leader in providing multilingual contact center services, omnichannel customer experience, and B2B customer service solutions.With operations across multiple regions, CPM stands out for its multilingual support, offering services in over 26 languages, including Spanish, to meet the diverse needs of global customers.

• Founded: 1936
• Company size: 10,001+ Employees
• Services: Sales, Customer Experience, Merchandising, Auditing, Experiential and Sampling, Data Analytics & Insights

Call Center Barcelona (CCB) is a premier outsourcing company renowned for blending advanced communication technology with a human-centric approach. It offers 24/7 customer service, supporting both inbound and outbound calls.

CCB uses cutting-edge tools such as CRM systems, Interactive Voice Response (IVR), and Private Branch Exchange (PBX) solutions to ensure efficient call handling and omnichannel communication for businesses worldwide.

• Founded: 2007
• Company size: 51-200 Employees
• Services: Marketing, Inbound Calls, Outbound Calls, Outsourcing, Backoffice, CRM, and PBX

inConcert is a leading provider of AI-powered call center tools and cloud-based omnichannel contact center solutions. The company combines GenAI-powered technology with deep CX expertise to help businesses build meaningful connections with customers and teams.

With operations in 29 countries across four continents, inConcert serves industries like finance, telecommunications, retail, utilities, and BPO.

• Founded: 2001
• Company size: 201-500 Employees
• Services: Virtual Agents, CX Software, Omnichannel Software, and Marketing Automation

Atender Group is a customer support outsourcing company dedicated to transforming businesses' customer engagement. The company offers flexible, native-language support across multiple channels, including live chat, email, phone, and SMS, tailored to meet the needs of businesses in Scandinavia and Europe.

• Founded: 2018
• Company size: 51-200 Employees
• Services: Customer Service, Outsourced CS, Business Process Outsourcing, Call Center, AI, and Help Desk

Call Centrix is a telecommunications company providing call center infrastructure setup with PBX system integration and CRM-enabled contact centers for various industries. The company offers multiple services, including telephone systems, multi-channel contact centers, web applications, and integrations.

Additionally, Call Centrix operates an e-commerce division, offering competitive pricing on Avaya and other manufacturers' telephone services and equipment.

• Founded: 2003
• Company size: 10-49 Employees
• Services: Wireless IP Telephony, Central Exchanges, Avaya PBX Programming and Installation, Asterisk Support

Essentiel Outsourcing is a contact center focused on delivering high-quality, efficient, and personalized support. The company leverages advanced technologies such as real-time analytics, knowledge bases, chatbots, and intelligent virtual agents to respond quickly and accurately.

Additionally, Essentiel Outsourcing offers value-added services like multilingual support, assistance for customers with disabilities, and client training programs.

• Founded: 2018
• Company size: 201-500 Employees
• Services: Outsourcing, BPO, Sales, Lead Generation, Externalisation, Customer Service, and Call Center Solutions

Digiltea is a leading provider of digital transformation and outsourcing services, specializing in enhancing customer experiences through innovative solutions. The company offers multilingual, multichannel customer support to improve response times, customer satisfaction, and brand consistency.

With a strong focus on flexibility, scalability, and data-driven insights, Digiltea helps businesses enhance customer experiences and drive growth.

• Founded: 2020
• Company size: 201-500 Employees
• Services: Advertising Campaigns, Lead Generation, Business Appointment Scheduling, and Digital Media Management

NewCo Communications provides 360-degree customer support with Spanish-speaking call center agents. Serving both B2B and B2C sectors, NewCo offers comprehensive customer service solutions, including technical and administrative support, along with welcome and retention calls.

• Founded: 2010
• Company size: 501-1,000 Employees
• Services: Customer Services, Business Processes, 360 Degree Customer Engagement, and Consultancy Services

When choosing a Spain-based contact center, prioritize providers with a strong track record in multilingual capabilities and industry-specific expertise to ensure seamless customer engagement. Additionally, evaluate their use of advanced technology, data security compliance, and ability to scale services based on your business needs.

1. Reputation in the industry: Look for call centers with positive reviews and case studies highlighting their experience working with clients.

   Tip: Client testimonials from other businesses, especially those in similar sectors, can give you a clear picture of the call centers’ reliability and professionalism.

2. Range of services offered: Depending on your business needs, ensure the one you choose provides inbound and outbound call support, technical support, telemarketing, or customer care.

   Tip: Not all call center companies in Spain offer the same services; some may focus on inbound calls and others on outbound calls.

3. Compare pricing models: Compare the pricing across multiple providers and ensure the features and tools you need are included in the plan.

   Tip: Pricing models can vary, like charging by the hour, while others offer fixed-price packages or performance-based pricing (e.g., pay-per-call models).

4. Multilingual capabilities: Look for call centers with multilingual agents, especially to target a broad range of Spanish-speaking or international customers.
5. Innovation and use of technology: Look for a provider that incorporates advanced tools like AI chatbots, omnichannel support, and CRM integration services.
6. Security and compliance: Ensure the call center follows relevant legal and regulatory requirements, such as GDPR (General Data Protection Regulation), to protect sensitive customer information.
7. Trial before you commit: Test whether the call center can seamlessly integrate with your business culture and meet your expectations.

Spain offers world-class call centers that blend AI-powered tools, scalable contact center solutions, and multilingual support. As a leading European call center hub, Spain also ensures strict GDPR compliance and data security. Take your time to research and compare options, ensuring they align with your requirements.
 

Telecom, e-commerce, finance, and healthcare industries benefit most from outsourcing customer service in Spain, thanks to their multilingual agents and GDPR-compliant practices.

Yes, Spanish BPO providers follow strict GDPR regulations to protect sensitive customer information.

Look for providers that offer Service Level Agreements (SLAs), quality assurance, and performance monitoring, and possibly a 30-day trial to test their services.