Call Center Software

AI-powered Call Center Software

Q: What is cloud call center software?

Cloud call center software allows businesses to manage inbound and outbound calls over the internet. It eliminates the need for on-premise hardware - you can access the software and make and receive calls directly from your smartphone or PC.

Q: What is the best software for call centers?

Calilio is considered one of the best call center software that offers AI-powered call insights, automated call handling, IVR, call queues, and features to enhance both sales and customer support operations.

Q: What software do most call centers use?

Most call centers use cloud-based call center software with features like VoIP calling, IVR, call routing, CRM integrations, and AI-powered analytics. Popular software for call centers include Calilio, CloudTalk, Five9, and NICE CXOne.

Q: What is the difference between a call center and a contact center?

While a call center focuses on voice communication, handling inbound and outbound calls, a contact center manages multiple communication channels, including voice, email, chat, and social media.

Q: What is the 80/20 Rule in Call Centers?

The 80/20 rule in call centers means 80% of calls should be answered within 20 seconds. It ensures fast response times and improves customer satisfaction while balancing agent workload.

Manage both inbound and outbound calls, monitor performance in real-time, and get AI-powered insights—all-in-one call center software.

Manage inbound and outbound calls in one place.
Monitor real-time performance from a live dashboard.
Analyze get AI-driven transcripts, summaries, and sentiment analysis.
Route calls intelligently with IVR and queues.
Start Instantly-no extra hardware or installations needed.

All Your Calls, One Platform

Whether you handle customer support, run sales campaigns, or juggle both, Calilio allows you to run your call center with ease. Our cloud-based call center software — with VoIP technology — lets your team answer and place calls from anywhere with an internet connection.

Handle Inbound Calls with Confidence

Inbound calling tools to cut down on wait times, manage high call volumes, and keep a clear view of who needs support.

Call Queues & IVR: Let callers choose the right department or topic.
Shared Phone Lines: Multiple agents can pick up the same number.
Real-Time Dashboard: See who’s on a call and who’s free in a single glance.

Boost Outbound Reach & Productivity

Get your sales or outreach efforts off the ground faster. Calilio’s outbound calling tools eliminate tedious tasks so you can focus on real conversations.

Power Dialer

Rapidly connect with prospects without manual dialing.

Click-to-Call

Call Dispositions & Tags

Types of Call Center Solutions

Call center solutions are diverse, catering to various communication needs and strategies in today’s dynamic business environment.

Inbound Call Center

Inbound call center software focuses on managing incoming customer calls. It ensures efficient response and high satisfaction levels.

Setting Up Call Center Software on Calilio

Sign Up & Set Your Team

Configure Your Phone Lines

Buy or port phone numbers and set up call management features.

Start Making Calls

Use Calilio on your browser or any device with internet access.

Features of a Contact Center Software

Calilio’s contact center software is packed with features that streamline communications, boost efficiency, and enhance customer satisfaction.

Unified Callbox

A Unified Callbox consolidates all communication channels into one intuitive platform, simplifying the management of calls, messages, and customer interactions.

Call Routing

Call Routing intelligently directs incoming calls to the appropriate department or agent. It ensures efficient handling and improved caller satisfaction.

Call Monitoring

Call Monitoring enables supervisors to oversee call quality and agent performance in real-time, ensuring adherence to service standards.

Sentiment Analysis

Sentiment Analysis in call center software uses AI to gauge customer emotions and tone during calls. It provides valuable insights for tailored responses.

Call Flip

Call Flip allows seamless transfer of ongoing calls between devices without interruption. It ensures mobility and flexibility in communication.

Tags in Dialer

Incorporating Tags in the Dialer helps categorize and prioritize calls based on urgency, type, or customer value, optimizing call handling.

IVR (Interactive Voice Response)

IVR systems guide callers through a series of menus and options, providing efficient self-service and routing to appropriate agents.

Automatic Call Distribution (ACD)

ACD systems distribute incoming calls among available agents based on predefined criteria. It balances workloads and reduces wait times.

CRM Integration

CRM Integration syncs the call center software with customer relationship management tools for enhanced data accessibility and personalized service.

Gain AI-Driven Insights

No more manual reviews! Get an AI-generated call report with a full transcription, summary, reason for the call, conclusion, and sentiment analysis. Review the insights to quickly understand the purpose of the call, whether the issue was resolved, and how the customer felt.

Customer Support Centers

Handle large volumes of inbound calls, route queries fast, and see who needs more help in real time.

Sales & Telemarketing Teams

Increase call efficiency with power dialing, log outcomes, and follow up with prospects at the right time.

Remote or Hybrid Workforces

Let team members work from anywhere while keeping everyone connected through the same system.

Pick the Perfect Plan for Call Center Solutions

save 20% on Annual Plan

Standard Plan

$12
Per user/per month

Ideal for solopreneurs, startups and small businesses venturing into affordable VoIP service.

Get Started with:

User Limit: 10
Free 1 Local Number
US or Canada
Call Recordings and Storage
Optional
Basic Realtime Dashboard

Premium Plan

$28
Per user/per month

Leverage growing businesses and call centers with cost-effective VoIP solutions.

Everything in the Standard Plan, plus:

All Standard Plan Features
Unlimited Users
Advance Reporting
Coming Soon
Live Call Monitoring
Detailed Realtime Dashboard

Enterprise Plan

Custom

Comprehensive VoIP plan for unmatched communication solutions for large businesses and enterprises.

Everything in the Premium Plan, plus:

Queue Call Back
Coming Soon
All Call Strategy Features
Dedicated Account Manager
Phone and WhatsApp Support

Note: Your subscription only covers the plan and includes a $1 credit. You must load your wallet to make or receive calls / SMS, and numbers are charged separately. Please refer to call and SMS rates for incoming and outgoing charges.