AI in BPO (Business Process Outsourcing) refers to automating and optimizing processes such as customer service, data entry, and sales using AI technologies, improving efficiency and reducing human error.

Call Center Software

AI-powered Call Center Software for Smarter Call Management | Calilio

Q: How is AI used in call centers?

AI is used in call centers for tasks like automatic call routing, real-time agent assistance, sentiment analysis, call transcription, and providing insights from data to improve decision-making.

Q: Will call centers be replaced by AI?

AI will not replace call centers but will enhance them by automating routine tasks, allowing agents to focus on more complex and personalized customer interactions.

Q: What is an AI calling agency?

An AI calling agency uses AI-powered software to manage and automate calls, often for sales, customer service, and lead generation, reducing the need for human agents in routine tasks.

Q: How much does AI call center cost?

The cost of an AI call center varies depending on the software and features. The price for Calilio — the AI call center software starts from $12 per month.

Q: What is the future of AI in call centers?

The future of AI in call centers involves more advanced automation, improved customer insights through data analysis, and deeper integration with CRM systems, leading to faster, more personalized service.

Calilio brings genAI into telephony so you can see what’s happening on every call in your call center — no need to sort through hours of recordings. Our AI call center software allows you to analyze calls and spot trends with AI-generated call reports to help you make informed decisions.

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Boost Team Performance

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Setting Up Your AI Call Center Software on Calilio

Setting up your AI call center with Calilio is straightforward. Follow these steps to set up your call center phone system with AI-powered call management features.

Step 1

Step 2

Buy or port phone numbers and set up call management features.

Step 3

Assign phone numbers to your agents for call handling.

Step 4

Use Calilio to make and receive calls over the internet.

Get Value-packed AI Call Center Software in Over 100 Countries

CHOOSE NUMBER

Explore Multiple VoIP Number Options Across 100+ Countries

Expand your global reach with our VoIP phone numbers from 100+ countries. Manage business calls from a single, scalable business phone system and experience greater flexibility and control.

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phone interface with call options and avatars

Set Up All Types of AI Call Center Software on Calilio

Whether you manage inbound support, outbound sales, or a fully remote team, you can set up all types of AI call centers on Calilio — automate workflows, reduce manual tasks, and deliver faster.

Inbound Call Center

Handle every incoming call with speed and precision. Calilio routes callers to the right agents, reduces wait times, and tracks customer issues with AI-powered insights. Support your customers better and resolve inquiries faster.

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Outbound Call Center

Blended Call Center

Virtual Call Center

Cloud Call Center

AI FEATURES

AI Features to Make Your Call Center Smart

With our <strong>AI-powered call center software</strong>, you can get AI-generated call reports for instant insights into your incoming and outgoing calls — it helps supervisors to analyze and track call details to improve agent performance.

Call Summary

Receive short summaries after every call. Quickly understand important details without listening to full call recordings. Save time and speed up call reviews.

Call Transcription

Turn call audio into written text. Get accurate records of all conversations for easy review, quick reference, and clear documentation.

Sentiment Analysis

Analyze customer emotions during calls. Instantly know if customers are satisfied or frustrated, helping your team handle each interaction better.

Reason for Call

Automatically detect why customers are calling. Clearly understand customer needs to route calls to the right team members and solve problems faster.

Call Conclusion

Receive quick summaries showing call outcomes. Easily know if follow-up actions are needed, helping your team provide timely responses and better customer service.

BEYOND AI

Beyond AI: Call Management Features for Your Call Center

incoming

outgoing

Phone Number Sharing

Phone number sharing allows multiple agents to use the same business phone number to receive and make calls. It ensures that incoming calls are not missed and allows any available agent to respond quickly.

Call Queue

A call queue places incoming calls in a waiting line when all agents are busy. It reduces wait times and ensures fair distribution. Businesses can manage high call volumes without overwhelming agents.

Interactive Voice Response (IVR)

IVR is an automated system that guides customers through an interactive menu using voice commands or touch tones (DTMF). The self-service options direct callers to the right department for reduced agent workload.

Call Transfer

Call transfer allows agents to move a call from one person or department to another without disconnecting the caller. It ensures customers speak with the right expert to resolve issues and helps improve first-call resolution.

Business Hours

You can set business hours to manage call availability based on your working schedule. Calls received outside set hours can be redirected to voicemail or another number. It ensures that customers know when you are available.

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Idle Call Routing

Idle call routing directs incoming calls to the least busy agent first. It ensures that the workload is distributed fairly and prevents some agents from handling too many calls while others remain idle.

Call Monitoring

Call monitoring allows supervisors to listen in on live calls without the agent or customer knowing. It is used to assess agent performance, provide real-time coaching, and ensure quality service.

Phone Greetings

Phone greetings are pre-recorded messages that play when a customer calls. They provide a professional first impression, inform callers about wait times or available options, and keep the caller engaged.

Music on Hold

Music on hold plays background music while callers wait for an agent. It keeps callers engaged and makes wait times feel shorter. Share promotional messages or important announcements as well.

Call Forwarding

Call forwarding automatically redirects incoming calls to another number or device. It ensures that calls are never missed, even when agents are unavailable. Stay connected with customers for continuous support.

Call Analytics

Call analytics provides detailed reports on call activity, agent performance, and customer interactions. It helps businesses track call volume, monitor response times, and identify trends to improve operations.

CRM Integration for Workflow Automation

Integrating Calilio’s AI-powered call center software with CRM tools automates workflows and syncs customer data in real-time.

Zapier

Automation

Pipedrive

CRM

Pabbly Connect

Automation

LeadHeed

CRM

HubSpot

CRM

Salesforce

CRM

Mailchimp

Marketing

Krispchat

Sales Automation

Zendesk

Helpdesk

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Use Cases of AI Call Center for Businesses

With automation, smart routing, and AI-driven call insights, businesses using Calilio’s Intelligent call center software can improve customer satisfaction and increase sales.

Customer Support

Manage customer queries efficiently by routing calls to the right agents and resolving issues quickly.

Sales & Lead Management

Automate outbound calls and track leads to increase conversions and sales.

Order Processing & Inquiries

Process orders and address customer inquiries quickly with easy access to customer data.

Appointment Scheduling & Reminders

Automate appointment bookings with CRM integration and reduce missed appointments.

Help Desk & Technical Support

Manage support tickets and resolve technical issues efficiently to improve customer satisfaction.

Survey & Feedback Collection

Automatically gather customer feedback and analyze responses to improve business strategies.

Outbound Campaigns & Telemarketing

Run marketing and outreach campaigns with automated dialing and call tracking.

Emergency Bulk Notifications

Send urgent messages or alerts to large groups quickly and efficiently.

SERVICES

For Businesses of All Types & Sizes

Calilio’s AI-powered call center software to support businesses of all sizes, from small startups to large enterprises.

Real Estate

Law Firm

Healthcare

Education

Insurance

Nonprofits

Government

Retail & E-commerce

Restaurant

Automotive

Transportation & Logistics

Construction

Finance

Hospitality

Recruiters & Staffing Agencies

Marketing Agencies

Transform Your Sales & Support Strategies with Calilio’s AI Call Center Software

Experience the power of AI in your call center operations. Use Calilio’s AI-powered call center software for intelligent call management and automated workflows.

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Q&A

Frequently Asked Questions

What is AI in call center?

AI in call centers refers to using artificial intelligence to automate and enhance tasks like call routing, customer support, and data analysis, improving efficiency and service quality.