Dialpad vs. Quo (Openphone): Which Solution is Right for Your Business?

Dialpad is an AI-powered, cloud-based UCaaS solution that provides businesses with a single application for all their communications needs. Serving over 7K brands and millions of users, it has established itself as a top choice for modern business communication. The platform centers on its proprietary Voice Intelligence (VI) technology, which delivers real-time transcription and analytics.Key Features:

• DialpadGPT
• Video Conferencing
• IVR Systems
• Post-call Automation
• QA Scorecard

Quo, formerly known as OpenPhone, is a VoIP phone system designed specifically for small businesses and growing teams. It offers an affordable phone system with a simple user interface that includes vast team collaboration tools such as shared inboxes, shared numbers, and internal threads.
Quo focuses on empowering small businesses, providing them with the professional communication tools needed to grow and succeed. Till now, over 60,000 businesses have used Quo, making more than 1 billion calls.

Key Features:

• Call Transcriptions
• AI Text Messages
• Automatic Call Routing
• Call Forwarding
• Business SMS and MMS

The major difference between Dialpad and Quo lies in their target audience and feature sets. They also differ in several key areas, including pricing, integrations, call quality, and customer support.

Quo offers flexible and comparatively lower pricing plans for small businesses, starting at $19/user/month, with higher-tier plans available as the business grows. On the other hand, Dialpad provides an enterprise-focused solution, starting at $27/user/month for the Standard plan and custom pricing for the Enterprise plan.

Dialpad offers a broader range of features for larger organizations, including AI-powered voice agents, sentiment analysis, and a Power Dialer for outbound sales. Quo is more focused on simplicity and ease of use, with key features like shared inboxes and scheduling SMS/MMS.

Dialpad supports a wider range of integrations, including advanced tools for enterprise-level CRMs like Microsoft Dynamics 365, Zendesk, and Pipedrive. Quo focuses more on essential integrations for small businesses, providing integration with tools like Slack, Shopify, and Google Workspace.

While Dialpad has a slightly lower rating on G2 compared to Quo, it still has excellent ratings on Capterra, Trustpilot, and App Store. Similarly, Quo has consistently received high ratings, especially from small businesses, for its ease of use and simplicity.

Dialpad is a more robust platform, built for enterprises with a focus on high-definition (HD) audio. It uses advanced technologies like the OPUS codec, ensuring clear calls even on weak networks.

Quo, designed for small businesses and startups, also provides good call quality but depends heavily on the user’s internet connection. While it performs well overall, users sometimes experience call clarity issues that may require restarting the app.

Dialpad offers a wide range of support channels, including 24/7 chat support and phone support for higher-tier users. However, user satisfaction is mixed, with some complaints about billing issues and delayed resolutions, despite positive feedback on responsiveness.

Quo focuses on chat and email support, available during business hours. While its support options are more limited, users generally report high satisfaction with the support team for offering quick resolutions for any issues.

Here’s a table highlighting the key differences between Quo and Dialpad:

If you're looking for a comprehensive communication system with advanced features, integrations, and AI-powered tools, Dialpad is the better fit. However, if you need an easy-to-use, affordable solution for small businesses or startups, Quo is likely to be your best choice.

Here’s a quick breakdown to help you choose:

Pick Dialpad If:

• You need a robust, enterprise-grade phone system with AI-powered features like real-time transcription and call analytics.
• You require integrations with major CRMs, such as Salesforce, HubSpot, and Microsoft Dynamics 365.
• You need a unified communications platform that includes voice, video, messaging, and call center solutions.
• You want 24/7 customer support and advanced technical assistance.
• Your business needs high-quality call performance and scalability for growing teams.

Pick Quo If:

• You need a simple, cost-effective phone system for small businesses or startups.
• You prefer a user-friendly interface with easy setup and basic features like voicemail-to-text and shared inboxes.
• You need reliable communication tools for SMS/MMS, group texting, and scheduling messages.
• You want a low-cost solution with no complex setup or monthly contracts.
• You need a platform that integrates well with popular CRMs like HubSpot and Pipedrive but doesn’t require advanced features.

While Dialpad and Quo are well-established in the VoIP industry, Calilio stands out as the best alternative with its feature-rich offerings, exceptional call quality, and affordability. Designed with an intuitive and user-friendly interface, Calilio is accessible to users without technical expertise.

Moreover, Calilio provides businesses with a range of advanced features to enhance communication and improve operational efficiency. Key features include AI-powered Call Reporting, which delivers detailed insights after each call, including transcriptions, summaries, and the reason for the call, helping teams understand customer interactions better.

What truly sets Calilio apart from Dialpad and Quo is its affordability and transparency. Unlike Dialpad and Quo, Calilio offers competitive pricing, with the standard plan starting at just $15 per user per month.