30 Best US-Based Healthcare Call Center Companies

Healthcare call center companies manage patient billing inquiries, insurance verification, appointment scheduling, follow-up coordination, and 24/7 support services. By handling these communication tasks, they reduce the administrative burden on healthcare providers and enhance the overall patient experience.

1. Medical Billing: Call centers assist with billing inquiries, insurance claims, and payment processing. This helps reduce billing errors and improve payment collection from patients and insurance providers.
2. Appointment Scheduling and Reminders: Healthcare call centers help patients schedule, reschedule, or cancel medical appointments. They also send timely reminders through phone calls, SMS, or emails to reduce missed appointments and keep schedules on track.
3. 24/7 Emergency and On-call Services: Call centers provide 24/7 support for assistance with health-related concerns, information, or guidance. These call centers connect patients to medical professionals or emergency services when urgent help is needed, improving access to care.
4. Patient Follow-up: Healthcare centers conduct follow-up calls to remind patients about upcoming appointments, test results, or preventive care actions, such as vaccinations or screenings.
5. HIPAA-compliant Data Management: Healthcare call centers strictly follow HIPAA (Health Insurance Portability and Accountability Act) guidelines to protect patient privacy. It ensures secure data handling while storing, accessing, and sharing information, safeguarding data from breaches or misuse.

Some of the top healthcare call center companies in the US include Alorica, SAS Call Center, OnBrand24, Sequence Health, AnnexMed, TeleDirect, and HelpSquad.

(Methodology: To compile this list of top healthcare call center companies in the US, we evaluated providers on several key criteria. These included healthcare service capabilities, regulatory compliance, technology and omnichannel support, operational scale, and industry reputation. This list is curated for informational purposes and is not ranked in order of performance.)

Founded in 1999, Alorica is one of the leading US call center outsourcing companies with a global workforce of over 100,000 employees across 17 countries. It delivers healthcare-focused contact center solutions that help payors, providers, and pharmacy benefit managers improve patient and member communication, streamline administrative processes, and enhance satisfaction.

Services Offered

• Amnichannel patient and member engagement (voice and digital)
• Conversational AI for appointment scheduling, claims inquiries, and benefits verification
• Revenue cycle management support across front-end, mid-cycle, and back-end operations
• Analytics for claims performance, patient sentiment, and operational insights
• Multilingual voice and digital language translation for equitable access
• Enrollment support and supplemental coverage upselling
• 24/7/365 clinical contact center support for life sciences and medical devices
• Flexible, geo-optimized workforce with licensed and non-licensed agents

Certifications / Compliance

SAS Call Center is a US-based healthcare call center provider established in 1985, delivering 24/7 HIPAA-compliant live operator support for medical practices and hospitals across the United States. With 300+ professionally trained operators, SAS specializes in patient-focused communication, emergency call handling, and secure medical message management.

Services Offered

• 24/7 live patient call answering
• Medical appointment scheduling and reminders
• Emergency dispatching and on-call protocol handling
• Claims submission, status checks, and billing support
• Nurse triage guideline support
• Patient surveys (inbound and outbound)
• Live chat and email response services

Certifications / Compliance

OnBrand24 is a healthcare-focused customer engagement provider founded in the early 1990s. It supports hospitals, payers, and medical organizations with 24/7 call center solutions, offering English-language support along with multilingual capabilities based on program requirements. The company primarily operates across the United States, with additional global delivery options available.

Services Offered

• Appointment scheduling and post-discharge follow-ups
• Claims servicing and benefit/eligibility inquiries
• Billing support, payment centers, and premium recovery
• Medicare, pharmacy, and group health services
• Patient financial responsibility recovery (co-pays, deductibles, self-pay)
• Live chat and digital healthcare support
• Back-office workflow and process management

Certifications / Compliance

Sequence Health is a medical call center provider founded in 2004, specializing in HIPAA-compliant, multilingual patient engagement solutions. With strong capabilities in bilingual and multilingual services, especially Spanish-language support, Sequence Health enables providers to connect clearly with diverse patient populations.

Services Offered

• Appointment scheduling and patient intake services
• Lead management and appointment conversion support
• Secure patient communication via phone, text, and messaging
• Care journey tracking and coordination across specialties
• Integration with healthcare CRM and EMR (Electronic Medical Record) systems

Certifications / Compliance

Established in 2003, AnnexMed delivers specialized medical call center services designed to support US medical practices, hospitals, and health systems with dependable patient communication. With extensive experience in healthcare operations and revenue cycle workflows, AnnexMed offers round-the-clock, multilingual patient support, including English, Spanish, and other languages as required.

Services Offered

• 24/7 inbound and outbound patient call handling
• Appointment scheduling and confirmation calls
• Patient follow-up and reminder calls
• Insurance inquiry and coverage support
• Eligibility and benefits verification
• Prior authorization support
• Patient surveys and feedback collection

Certifications / Compliance

TeleDirect, founded in 1995, offers healthcare call center and answering services that support medical providers, hospitals, and insurance organizations nationwide. The company employs 100+ trained call center professionals and provides bilingual support in English and Spanish, enabling effective communication for patient care, insurance assistance, and outreach programs.

Services Offered

• Inbound healthcare answering services
• Appointment scheduling and call handling
• Patient satisfaction and clinical assessment surveys
• Medicare Advantage, Medicaid, and CMS (Centers for Medicare & Medicaid Services) support calls
• Preventive screening outreach programs
• Insurance benefit inquiries and member assistance
• Patient record updates and data capture
• Payment intake and billing-related support

Certifications / Compliance

Operating since 2015, HelpSquad delivers healthcare-focused outsourcing solutions that combine virtual assistants, call center teams, and AI-powered support for medical practices and healthcare organizations. Operating with a distributed team of trained healthcare support professionals, the company provides patient and administrative assistance primarily in English.

Services Offered

• Virtual medical assistants for front- and back-office support
• Appointment scheduling and patient coordination
• Insurance verification and administrative follow-ups
• Medical billing and claims processing assistance
• Multichannel patient support (phone, live chat, email, SMS)
• EHR (Electronic Health Record) and practice management system data entry
• Prescription inquiry routing and patient guidance
• AI-powered chatbots and automated reminders

Certifications / Compliance

Liveops, a leading virtual contact center provider headquartered in Scottsdale, Arizona, has been serving clients since 2000. The company has led the way in remote-first outsourcing by connecting enterprises with a network of over 20,000 independent agents. Operating primarily across North America with global delivery capabilities in Mexico and the Philippines, Liveops supports diverse customer bases.

Services Offered

• Inbound and outbound patient support services
• Open enrollment assistance for Medicare and Medicaid programs
• Claims, billing, and eligibility inquiry handling
• Telehealth and virtual care call support
• Pharmaceutical and medical device customer assistance
• Provider help desk and coordination support
• 24/7 healthcare contact center outsourcing

Certifications / Compliance

AnswerNet provides 24/7 patient-focused medical answering services with seamless EMR integration, helping healthcare facilities stay connected with patients. Established in 1988, the company offers support in English, Spanish, French, and more to serve diverse patient populations.

Services Offered

• 24/7 medical answering and patient call handling
• Appointment scheduling and reminder services
• After-hours physician and on-call dispatch
• Secure patient messaging and call documentation
• Medical triage escalation support
• Insurance and billing inquiry assistance
• Omnichannel patient engagement (phone, text, email, chat)
• Easily integrate with existing business tools and platforms

Certifications / Compliance

Ambs Call Center is a US-based healthcare call center provider founded in 1932. The company specializes in delivering patient-focused communication solutions for healthcare organizations. With decades of industry experience, Ambs supports medical practices, hospitals, and service providers by improving patient access, satisfaction, and operational efficiency.

Services Offered

• Home care answering service
• Hospice answering service
• Remote switchboard outsourcing
• Virtual receptionist services
• Bilingual answering service

Certifications / Compliance

(Note: The above-mentioned rating has been taken from the sites listed below:

1. G2: It is a peer-to-peer online review platform where real users share ratings and feedback on business software and services.
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3. Better Business Bureau (BBB): It is a nonprofit organization in the US and Canada that provides ratings and complaint handling to help consumers evaluate the trustworthiness of businesses.
4. Rannkly: It is a reputation management platform that helps businesses manage and respond to online reviews.)

Choose a healthcare contact center with proven industry experience, strong compliance standards, reliable technology integration, and the ability to scale without sacrificing service quality. Also, review performance metrics and pricing models carefully to ensure the provider aligns with your operational needs and budget.

1. Verify Healthcare Experience: Choose a provider with proven experience handling patient and member interactions. Look for familiarity with appointment scheduling, insurance inquiries, and after-hours support rather than general customer service only.
2. Confirm Regulatory Compliance: Ensure the contact center follows strict data protection standards such as HIPAA, HITECH, and SOC 2. Ask how protected health information is accessed, stored, and monitored.
3. Evaluate Service Coverage: Assess whether the company offers 24/7 availability, inbound and outbound call handling, and multilingual support. This is especially important for urgent care, emergency escalation, and diverse patient populations.
4. Review Technology & Integration: The right partner should integrate smoothly with your EMR and EHR systems, scheduling tools, and messaging systems. Secure omnichannel capabilities (phone, text, email, chat) improve responsiveness and continuity.
5. Check Scalability & Flexibility: Choose a provider that can scale quickly during peak periods such as open enrollment, seasonal surges, or practice expansion without compromising service quality.
6. Analyze Performance Metrics: Request visibility into KPIs such as call resolution time, Average Handle Time (AHT), patient satisfaction, abandonment rates, and quality scores. Transparent reporting indicates operational maturity.
7. Consider Cost Structure: Healthcare contact centers have different pricing structures, such as per-minute, per-call, per-agent, or per-outcome models. Before choosing a provider, confirm which model best fits your call volume and service complexity.

Healthcare call center companies play a critical role in helping providers manage high patient volumes, streamline communication, and improve overall operational efficiency. From appointment scheduling and billing support to 24/7 patient assistance and multilingual services, these providers enhance both administrative performance and patient satisfaction.

When selecting the right partner, healthcare organizations should evaluate industry experience, compliance standards, technology integration, scalability, and performance transparency. Choosing a reliable provider ensures secure communication, better patient engagement, and long-term operational stability.