10 Best US-Based Healthcare Call Center Companies

Healthcare call center companies offer medical billing, insurance processing, 24/7 patient support, appointment scheduling, and follow-up care coordination. These services help patients directly and reduce the administrative load on healthcare providers.

Call centers assist with billing inquiries, insurance claims, and payment processing. This helps reduce billing errors and improves payment collection from patients and insurance providers.

Healthcare call centers help patients schedule, reschedule, or cancel medical appointments. They also send timely reminders through phone calls, SMS, or emails to reduce missed appointments and keep schedules on track.

Call centers provide 24/7 support for assistance with health-related concerns, information, or guidance. It connects patients to the right person or service if they need urgent medical attention, improving patient satisfaction and access to care.

Healthcare centers conduct follow-up calls to remind patients about upcoming appointments, test results, or preventive care actions, such as vaccinations or screenings.

Healthcare call centers strictly follow HIPAA (Health Insurance Portability and Accountability Act) guidelines to protect patient privacy. It ensures secure data handling while storing, accessing, and sharing information, safeguarding data from breaches or misuse.

Some of the US's top healthcare contact center companies include Helpware, Genesys, Alorica, Convin, Conduent, Concentrix, and Ibex Global Solution.

Genesys is a global leader in cloud-based call center solutions, specializing in delivering exceptional customer experiences across industries, including healthcare. It uses AI and automation to improve patient interactions, enable communication across multiple channels, and support healthcare organizations in enhancing operational efficiency.

Genesys delivers secure, scalable, and HIPAA-compliant solutions to help healthcare providers and payers offer personalized, timely care. Their services enhance patient satisfaction and engagement by streamlining communication and improving care coordination.

Services Offered

• Appointment Scheduling
• Insurance Inquiries
• Customer Analytics
• Healthcare Provider Solutions
• Healthcare Payer Solutions
• Quick Service Launch via Integration with Platforms like EHRConnect, Thrive, and Abridge

Certifications / Compliance

• HIPAA Compliance
• PCI (Payment Card Industry)

Alorica is a leading Business Process Outsourcing (BPO) company with a strong presence in healthcare customer support. This HIPAA-compliant contact center is also fully certified for PCI compliance. It ensures robust security and privacy when handling payment card data and sensitive healthcare information.

With over 100,000 professionals across 17 countries, Alorica serves over 250 clients and delivers over 2 billion transactions annually in over 75 languages.

Services Offered

• Appointment Scheduling
• Insurance Inquiries
• Customer Analytics
• Healthcare Provider Solutions
• Technology-enabled Solutions
• Healthcare Payer Solutions

Certifications / Compliance

• PCI
• HIPAA

Bright Pattern is a cloud call center company known for its easy-to-use, omnichannel customer engagement platform. In healthcare, Bright Pattern supports secure, HIPAA-compliant communication across voice, chat, SMS, email, and video, enabling providers to deliver personalized patient experiences.

Bright Pattern offers 100% native, end-to-end AI-powered contact center solutions, enabling healthcare organizations to deliver efficient, intelligent, and seamless patient interactions at scale.

Services Offered

• Appointment Management
• Secure Communication
• Omnichannel Quality Management
• Unified Agent Desktop
• Predictive Dialing and Outbound Campaigns
• AI-Powered Automation and Bots

Certifications / Compliance

• PCI DSS (Payment Card Industry Data Security Standard)
• HIPAA
• SOC 2
• GDPR
• TCPA

Convin is an AI-powered patient engagement platform that delivers intelligent automation and real-time agent support to healthcare call centers. It helps healthcare providers improve first-call resolutions and reduce call escalations while ensuring strict adherence to HIPAA and other industry regulations.

Convin uses its speech-to-text technology and supports over 70 languages. It helps healthcare call centers handle voice, chat, and email securely and accurately.

Services Offered

• Automatic Call Analysis
• Faster Call Summarization & Reporting
• AI-Powered Real-Time Agent Assist & Coaching
• AI-Powered Call Monitoring
• Patient Sentiment Analysis

Certifications / Compliance

• HIPAA Compliant
• GDPR Ready
• CCPA Compliant
• SOC 2 Type II Compliant
• ISO 27001 Compliant

Concentrix is one of the largest call center companies in the US. It provides innovative customer engagement and technology solutions designed to support healthcare organizations in delivering high-quality, patient-centered care.

Concentrix has operations in over 40 countries and employs around 290,000 people worldwide. It handles millions of patient interactions daily, supporting healthcare providers, insurers, and medical companies in delivering personalized, efficient care.

Services Offered

• Healthcare Technology Consulting
• Case Registration for Workers’ Compensation
• Insurance and Billing Help
• Analyzing Performance
• Clinical Review
• Patient Support

Certifications / Compliance

• HITRUST CSF certification
• PCI DSS
• HIPAA
• SOC 2
• ISO 27001
• GDPR & CCPA Compliance

Helpware is a trusted BPO partner that offers customized services like billing support, telehealth assistance, patient engagement, and data management for the healthcare and HealthTech sectors. It helps providers improve operations, enhance patient experience, and scale efficiently with dedicated front and back-office teams.

By combining technology, automation, and a “human-in-the-loop” model, Helpware supports healthcare providers in managing billing, telehealth, data accuracy, patient engagement, and administrative efficiency. It also ensures all services meet the high standards of security and compliance required in the healthcare space.

Services Offered

• Appointment Scheduling
• Multichannel Communication
• Scheduling and Reminders
• 24/7 Availability
• Multilingual Support
• Data Security

Certifications / Compliance

• PCI DSS
• HIPAA
• GDPR & CCPA Compliant

Conduent is a leading provider of healthcare business process services, trusted by health insurers, providers, and pharmaceutical companies. With advanced technologies like AI and machine learning, Conduent helps healthcare organizations modernize operations, improve patient engagement, and reduce administrative costs.

By integrating automation, data management, and compliance support, healthcare organizations can operate efficiently and maintain focus on patient outcomes and regulatory standards.

Services Offered

• Data Analytics
• Compliance and Security
• Multichannel Supports
• Billing Supports
• Technology Solutions

Certifications / Compliance

• Electronic Health Network Accreditation Commission (EHNAC) Accreditation
• HIPAA Compliance
• SOC 2 Type II Certified

Hit Rate Solutions is one of the top healthcare BPO services in the US, focused on helping medical organizations streamline operations, reduce costs, and improve patient outcomes. It assists healthcare providers with HIPAA-compliant services and 24/7 support by managing administrative and patient-facing tasks.

With advanced reporting tools and dedicated customer support, healthcare providers can stay informed, responsive, and compliant with high standards of accuracy and confidentiality.

Services Offered

• Appointment Confirmations and Scheduling
• Inbound Appointment Setting and Support
• Data Entry and Management
• Customized Surveys
• Patient Support

Certifications / Compliance

• HIPAA Compliant

GeBBS Healthcare Solutions is a healthcare outsourcing company focused on providing Revenue Cycle Management (RCM) services that improve financial outcomes for healthcare providers. It uses AI-powered platforms to streamline claims processing, reduce denials, and increase cash flow.

GeBBS focuses on compliance and efficiency to help providers fix common RCM problems, such as claim rejections, delayed patient payments, coding mistakes, and insurance denials.

Services Offered

• End-to-End RCM
• Medical Coding and Auditing
• Claims Denial Management and Resolution
• Health Information Management (HIM)
• Risk Adjustment Solutions for Payers
• Patient Statement and Balance Follow-Up
• Underpayment and Refund Processing
• Payment Reconciliation and Reporting

Certifications / Compliance

• HIPAA Compliant
• ISO-Certified for Information Security Management
• HITRUST CSF certification

Ibex Global Solutions is a call center outsourcing company in the US designed for healthcare and wellness organizations. It supports providers with various services, including patient scheduling, digital outreach, billing support, and post-care follow-up.

By combining trained agents, advanced technology, and real-time performance tools, Ibex ensures reliable and responsive support across multiple channels such as phone, chat, email, and social media.

Service Offered

• Patient Access and Centralized Scheduling
• Post-Appointment Follow-Up and Care Coordination
• Remote Patient Monitoring
• Billing Support and Claims Management
• Customer Feedback and Experience Surveys

Certifications / Compliance

• PCI DSS Compliance
• HIPAA Compliance

While choosing a healthcare call center, consider criteria such as experience, compliance, technology, and service quality.

• HIPAA Compliance: Ensure the company follows HIPAA regulations to protect patient data and maintain confidentiality.
• Range of Services Offered: Look for companies that offer various services such as appointment scheduling, billing support, patient follow-up, insurance verification, and medical call handling.
• Industry Experience: Choose providers with proven experience supporting hospitals, clinics, insurance firms, or healthcare technology.
• Client Reputation and Reviews: Check testimonials, client retention rates, and industry recognition to assess reliability and performance.
• Trained and Certified Staff: Agents should be well-trained in healthcare communication, customer service, and compliance standards.
• Cost-Effectiveness: Choose a company that fits your budget while maintaining compliance and patient care.

Healthcare call center companies help providers with patient inquiries, follow-ups, appointment management, claims support, and more. Whether you’re a hospital, clinic, or health-tech firm, partnering with the right call center can improve efficiency, reduce administrative burdens, and enhance patient experience.