25 Leading Call Center Companies in Australia

Some of the best Australian call center companies are TMC, Probe CX, Alltel, Outsourcing Angel, Forrest Contact, and LeadCallers.

Forrest Contact (formerly Forrest Marketing Group) is an Australia-based call center service provider specializing in lead generation, customer engagement, and inbound support. Their entirely local teams deliver personalized, unscripted conversations that help businesses capture qualified leads and improve customer experience.With proven results across industries like SaaS (Software as a Service), healthcare, finance, and logistics, they act as an extension to handle sales outreach and customer service. Further, their data-driven, flexible approach makes them a strong choice for businesses seeking reliable, Australian-based call center support.

Location: St Leonards, New South Wales

Probe CX is a leading, tech-powered customer experience and call center organization with over 40 years of industry expertise. They deliver outsourced customer service, intelligent automation, and workforce transformation solutions designed to improve satisfaction and streamline operations. Their blend of human capability and advanced technology makes them one of Australia’s top partners for scalable, digitally enabled customer experience solutions.

Location: La Trobe Street, Melbourne

LeadCallers, a part of Evolved Contact, is a specialized outbound call center service provider in Australia. In particular, they help businesses maximize engagement through Australian-based callers. Since 2016, they’ve specialized in helping companies to boost conversions through professional callers and fixed-cost-per-record pricing.Plus, LeadCallers offers a flexible, transparent alternative to in-house calling teams by offering real-time reporting, fixed-cost-per-record pricing, and no long-term contracts.

Location: Melbourne

TSA Group is one of Australia’s best contact center outsourcing providers, offering end-to-end customer care, sales, and collections services since 1997. With over 4,000 staff across Australia and the Philippines, they combine local expertise with advanced CX technology.Additionally, TSA provides authentic customer service with local insights and is backed by strong CX consulting capabilities. As a result, they have become a top choice for organizations seeking scalable and modern customer engagement solutions.

Location: Troode Street, West Perth

OracleCMS is one of the top Australian contact centers specializing in outsourced customer service and multi-channel support across phone, email, and web. They offer nationwide coverage and 24/7 availability, delivering professional customer interactions with advanced CRM technology. Their services also extend to outbound engagement, telemarketing, live answering, and social media customer care, improving customer experience across Australia.Location: Spencer St, West Melbourne

Acquire Intelligence is a global outsourcing and contact center provider offering omnichannel customer support. With nearly 20 years of experience and 9,500+ staff worldwide, they deliver scalable CX operations backed by strong security standards and flexible delivery models. Moreover, their contact center solutions integrate seamlessly with platforms like Zendesk, Salesforce, Genesys, and Freshdesk. They also offer AI-driven automation to boost high-performance customer experience.Location: Queens Road, Melbourne

TMC is a long-established Australian BPO and contact center provider with over 50 years of experience. They offer features like a virtual receptionist, help desk, after-hours support, and omnichannel customer service. Additionally, they combine local expertise with scalable technology, offering overflow call handling, appointment scheduling, live chat, and social media management. Their solutions also integrate seamlessly into existing business systems and include real-time reporting and customized workflows.Location: Northern Road, Heidelberg West

Lead Express is a specialized outbound call center and a B2B lead generation company focused on appointment setting, telemarketing, and sales-ready lead creation. Their experienced calling agents engage directly with potential leads, supported by targeted data lists and multi-channel digital campaigns. Likewise, Lead Express also manages inbound enquiries across phone, email, and web, offering a complete lead-handling solution for growth-driven organizations.
Location: Lakeview Drive, Scoresby, VIC

Offshore Business Processing (OBP) is an Australian outsourcing provider offering call center services, with customer support handled by their dedicated team in the Philippines. Their multilingual teams deliver inbound support, outbound calling, customer service, technical support, email and live chat assistance, and even telemarketing. With Australian-led management and strong cultural alignment, OBP helps businesses reduce costs while improving customer experience and operational efficiency.Location: Little Collins Street, Melbourne

Startek is a global customer experience and contact center provider delivering omnichannel support, sales, retention, and technical service across different communication channels. Their solutions improve key CX metrics such as First-Call Resolution (FCR), customer satisfaction, and handle time. Trusted by major brands across healthcare, retail, telecom, finance, and travel, Startek helps organizations create efficient, high-performing customer service operations worldwide.Location: Bourke St, Docklands

Outsourcing Angel is an Australian-managed outsourcing partner that helps businesses build dedicated offshore teams for customer service, sales support, and lead generation. They handle end-to-end recruitment, onboarding, HR tasks, payment management, and admin support while providing ongoing training and quality monitoring. Their talent can manage phone enquiries, live chat, email support, follow-ups, and CRM tasks. As a result, businesses can scale customer contact capability just by outsourcing call center needs.Location: George St, Sydney

Alltel is an Australian communications provider that also offers full-service contact center outsourcing. They help businesses manage customer service, sales support, and lead generation through their local team.Alltel’s contact center solutions cover inbound call management, virtual receptionist services, appointment scheduling, live chat, and email support, as well as outbound telemarketing, lead nurturing, and customer satisfaction surveys. Backed by advanced call technology and over 20 years of experience, they provide a scalable alternative to an in-house call center.

Location: Ferntree Gully Rd, Wheelers Hill

OfficeHQ is widely known as a leading Australian answering service provider, but they also deliver specialized onshore call center services for businesses. In particular, OfficeHQ provides 24/7 Australian-based agents, advanced multi-level call scripting, CRM data entry, and dedicated or shared agent models. As a result, they can handle complex workflows, large call volumes, and detailed customer interactions with ease. OfficeHQ functions as a capable call center solution while still offering the flexibility and simplicity of a premium answering service.Location: Pitt St, Sydney

TransPerfect Connect is a global contact center and business process outsourcing (BPO) provider delivering personalized, multilingual customer support at scale. The company fully embraces each client’s brand voice, ensuring every interaction feels authentic and customer-focused.Likewise, they claim to boost loyalty and conversions with the implementation of advanced AI and trained agents. They also offer CRM integration, flexible staffing, and industry-specific expertise, which helps businesses enhance efficiency while maintaining exceptional service quality.

Location: Collins Street, Melbourne

Telemarketing Professionals is a trusted Australian contact center partner specializing in outbound engagement, lead generation, and appointment setting. Their call agents ensure every call reflects the brand and drives meaningful conversations. Plus, their call center services span customer service, surveys, database cleansing, and tailored outbound campaigns designed to convert. Moreover, they deliver consistent, data-driven results backed by over a decade of experience.Location: Frenchs Forest, New South Wales

When selecting a call center, prioritize those with strong customer handling capabilities, proven by high satisfaction rates and effective issue resolution. Ensure they have experience in your sector, use advanced tools for communication and monitoring, and can scale services as your needs grow.

• Service Quality & Customer Experience: Look for metrics like FCR and customer satisfaction scores, as a call center should deliver polite, efficient, and problem-solving interactions to your customers or potential leads.
• Industry Expertise: A call center familiar with your industry can handle queries more accurately. Plus, they also reduce training time and improve issue resolution.
• Technology & Infrastructure: Modern tools like CRM integration, AI support, and omnichannel communication enhance service quality. So, check if the call center uses call analytics, monitoring, and recording systems.
• Scalability & Flexibility: Your call volumes can rise seasonally or with business expansion. So, ensure the call center can increase agent capacity when required, as flexibility in services and pricing is a significant advantage.
• Compliance & Data Security: The center must follow Australian privacy laws and security standards, as strong data protection builds customer trust and avoids legal risks. Therefore, look for certifications like ISO 27001 or PCI-DSS.
• Cost vs. Value: Compare service packages and understand pricing models to ensure that the cost of service is equivalent to the value it provides.
• Reporting & Performance Tracking: Reliable call centers provide regular performance reports and call center KPIs (Key Performance Indicators). So, look for a call center that offers analytics like call duration, resolution time, and satisfaction scores.
• Location & Cultural Alignment: Evaluate the call center's geographic location as it impacts cost, time zone coverage, and cultural fit. Also, ensure the agents have strong language proficiency and a solid understanding of your target market’s culture so their interactions align with your brand’s voice.

Outsourcing a call center has become an essential strategy for businesses aiming to deliver faster, more reliable customer support. They help organizations handle enquiries, manage high call volumes, and maintain a professional customer experience without building large internal teams. With many established Australian call centers available, companies can choose partners who understand local communication styles and customer expectations.

However, outsourcing isn’t always a perfect fit for every business. Many organizations face challenges such as reduced control over service quality, higher long-term costs, inconsistent customer handling, and concerns around data privacy and process alignment. These issues can impact customer experience and make it harder to maintain brand consistency.

For companies looking for a modern alternative to outsourcing, a call center software can be a smarter long-term solution. A platform like Calilio gives you complete control over communication workflows, allows you to automate repetitive tasks, and helps you manage customer interactions with a smaller, more efficient team. It also ensures consistent service quality, robust reporting, and the flexibility to scale support as your business grows.