Top VoIP Service Providers for Small Businesses

VoIP helps small businesses save money and offers advanced features like live call monitoring, number sharing, call filtering, and video conferencing. It is flexible, makes remote work easy, and is easily scalable, so it grows with your business.

1. Lower Costs: VoIP is typically cheaper than traditional phone services, especially for long-distance and international calls. Many providers offer flat-rate plans or pay-as-you-go options, which are more budget-friendly for smaller businesses.
2. Advanced Features: VoIP systems often include features like call forwarding, voicemail to email, auto-attendants, caller ID, voicemail greetings, three-way calling, and call recording tools that help small businesses operate more professionally.
3. Scalability: VoIP platforms make it easy to scale up or down as your business grows or changes. You can add or remove users without needing new hardware or complex installations.
4. Flexibility and Mobility: VoIP enables users to make and receive calls from anywhere with an internet connection. This flexibility supports remote teams and businesses with multiple locations, keeping everyone connected remotely.
5. Easy Integration: VoIP systems often integrate with CRM software, email, and help desk tools. Easy integration ensures a smooth workflow and enhances efficiency.
6. Simple Setup and Management: Most VoIP services are cloud-based, with no need for bulky equipment or IT staff to manage the system.
7. Secure Cloud Storage: Many VoIP solutions securely store call data and customer information in the cloud, making it a self-storage system. This protects your data from physical damage and local disasters, while offering advanced security against cyber threats.

Choosing the right VoIP provider is crucial for small businesses looking to reduce costs, enhance call quality, and support flexible growth. Top providers like Calilio, RingCentral, Dialpad, Nextiva, and Ooma Office offer reliable, internet-based calling with powerful features and competitive pricing, making them ideal for small business communication.

Calilio is one of the best VoIP service providers for small businesses, offering an affordable and secure cloud telephony solution. It is designed to meet the needs of startups, remote teams, and growing companies that want to simplify communication without investing in expensive hardware or complex setups. Its flexible and scalable setup makes it easy to grow with your business, whether you're a startup, a remote team, or an established company.
Calilio offers advanced call management features so businesses can easily manage their calls. With Calilio, you can manage calls, messages, and voicemails through a single unified callbox. It enhances team collaboration and responsiveness from anywhere. It also integrates advanced features such as intelligent call routing and CRM tools, making it easily scalable for growing small businesses.

Features:

• Call analytics
• Number porting
• AI-powered call reports
• IVR
• Power dialer
• Voicemail to email
• Call forwarding
• Instant messaging
• Internal messages
• Ring group
• Shared number

Pricing:

RingCentral is a leading small business VoIP provider offering RingEX, a cloud-based communication platform. It combines voice calling, video conferencing, team messaging, SMS, fax, and advanced call management into one user-friendly solution.
RingEX includes unlimited calling in the U.S. and Canada, AI-powered video meetings (up to 200 participants), huddles, whiteboards, file sharing, and unlimited team chat. It's 99.999% uptime ensures firm support, a global infrastructure and enterprise-grade security (HIPAA & GDPR compliant). RingEX is a reliable and budget-friendly VoIP solution that is ideal for businesses of all sizes.

Features:

• Advanced routing and queue
• Customizable analytics
• Feature-rich mobile app
• AI-video meeting
• Multi-level IVR
• Ring Groups
• Real-time analytics

Pricing:

Nextiva is a leading cloud-based VoIP provider offering a wide range of unified communication tools for businesses of all sizes. It combines voice calls, SMS, video conferencing, messaging, live chat, email, and social media management in one platform. Nextiva offers a simple setup and reliable uptime.
Nextiva’s desktop and web interfaces are user-friendly, with a drag-and-drop editor that makes creating IVR menus and ring groups simple. While Nextiva’s pricing is slightly higher than some competitors, its rich feature set and reliability make it a worthwhile investment.

Features:

• Call Forwarding
• Unlimited VoIP Calls
• Call recording
• Video conferencing
• HD Voice Calls
• Auto Attendant
• Call Park
• Voicemail to Email and Text
• Call Screening

Pricing:

Dialpad is a leading VoIP service provider built for small businesses that need a simple, powerful way to get started with business communications. It combines voice calls, video meetings, SMS, MMS, and team messaging into one unified platform.
With seamless integrations with Google Workspace and Microsoft 365, plus unlimited meetings for up to 10 participants, Dialpad makes it easy for teams to stay connected. It also uses AI to provide real-time call transcription and smart insights, making it a great VoIP option for data-driven businesses and modern call centers.

Features:

• Unlimited calling
• AI-powered call and voicemail transcriptions
• Real-time analytics and reporting
• Automatic spam call detection
• Web and chat support

Pricing:

Ooma Office is a cloud-based VoIP system that combines voice calling, video conferencing, messaging, and contact center features into one unified platform. It’s a reliable, affordable, feature-rich VoIP solution for small business communication needs. It supports both in-office and remote teams, helping small businesses boost productivity and customer service.
With integrations like Microsoft Teams and CRM systems, Ooma simplifies workflows and enhances collaboration. Its scalable, flexible design grows with your business, while advanced call blocking and strong security keep communications safe.

Features:

• Real-time customer support
• Fast internet calling
• Unlimited calling in the US, Canada, Mexico, and Puerto Rico
• Video conferencing up to 25 participants
• Call recording
• Text messaging up to 250 per month
• CRM integrations
• Virtual Receptionist

Pricing:

8x8 stands out as one of the best VoIP service providers for small businesses due to its powerful combination of enterprise-grade features and small business-friendly scalability. Its unified communications platform integrates voice calling, video conferencing, team messaging, and contact center tools into a single cloud-based system—ideal for small teams that require an all-in-one solution.
8x8 also offers strong security, detailed call analytics, and 24/7 customer support, ensuring businesses can operate securely and resolve issues quickly. Its flexible setup and scalable design make it easy for growing companies to expand without needing new infrastructure, making it a wise investment choice for small businesses aiming to improve communication and customer service.

Features:

• Multilevel auto-attendant
• Analytics for 8x8 Work
• CRM Integrations
• Audio Video Conferencing
• Call Handling and Management
• Admin Console

Pricing:

While 8×8 no longer lists its pricing on the official site, the following estimated rates are based on past publicly available data and trusted industry sources.

Vonage offers VoIP phone services that meet the unique needs of smaller businesses. With plans starting at $19.99 per month, Vonage provides an affordable way for small businesses to access enterprise-grade telephony tools without costly hardware investments or subscriptions.
Vonage integrates with popular business applications and CRMs, enabling enterprises to unify their communication within existing workflows. Its video conferencing supports up to 200 participants, which is ideal for large meetings or company-wide calls.

Features:

• AI virtual assistant
• Multi-line system
• Receptionist console
• Desktop app and business phone app
• Block caller id
• Call park and call flip
• Call announce
• Call conference
• Local business phone number

Pricing:

While best known for video conferencing, Zoom also offers a powerful VoIP service through Zoom Phone. This cloud-based phone system provides high-quality voice calls, global coverage, and essential features like call forwarding, voicemail, auto-attendant, and call queues.
Zoom Phone simplifies communication and boosts productivity by seamlessly integrating with Zoom Meetings, Microsoft 365, Google Workspace, and popular CRMs. Its scalability, ease of use, and strong security make it an excellent VoIP choice for small and mid-sized businesses, especially those with remote or hybrid teams.

Features:

• Quality Video Conferencing
• Desk phone support
• Call transfer
• Voicemail
• Salesforce integration
• Call blocking
• Call hold
• Elevate to a meeting

Pricing:

Aircall is a cloud-based VoIP phone system designed for modern businesses, particularly those with customer support and sales teams. It offers a flexible, internet-driven alternative to traditional phone systems, allowing companies to manage calls from anywhere without relying on physical infrastructure. Easy to set up and scale, Aircall is built to meet the demands of fast-paced, remote-friendly environments.
Aircall features smart call routing, ring groups, and an IVR system to direct calls effectively. These enhance response times, reduce missed calls, and improve customer experience. Real-time analytics offer insights into team performance and call activity, enabling managers to optimize operations.

Features:

• AI voice agents
• Advanced analytics and live feed
• CRM and helpdesk Integrations
• Warm transfer
• Business hours
• Call routing

Pricing:

OpenPhone is a VoIP-powered platform designed specifically for small businesses and startups. It offers a simple, cloud-based phone system that works on desktop and mobile, making it ideal for modern, flexible teams.
OpenPhone offers an affordable VoIP service, perfect for startups and small businesses. The starter plan is priced at $19 per month, which includes one local or toll-free number for each user. It enables multiple users to share a single number and utilize the VoIP services.

Features:

• Shared phone numbers
• CRM & App Integrations
• Voicemail transcription
• Customer greetings
• Auto-replies
• Call routing

Pricing:

While choosing a VoIP provider for your business, consider factors such as call quality, customer support, pricing plans, scalability, integration with existing tools, and features like voicemail, call forwarding, and mobile access.

Consider how many employees will use the system and your average call volume. Smaller teams may need basic features, while larger teams might require advanced call management. Choose a provider that can handle your current needs and grow with your business.

Evaluate your monthly budget and compare pricing plans across providers. Find a solution that balances cost with value-cheaper isn't always better. Factor in the hidden fees like setup, hardware, or premium features.

Ensure all your VoIP service providers offer essential features like IVR, call forwarding, voicemail, or video conferencing. Ensure the provider supports integrations with tools you already use, like CRM systems. Avoid overpaying for features your business won’t actually need or use.

Reliable support is crucial, especially during setup or technical issues. Check if the provider offers 24/7 support and multiple contact channels. Read user reviews to see how responsive and helpful their support team is.

Your VoIP system should grow with your business without major upgrades. Choose a provider that makes it easy to add users, numbers, or features. Scalability ensures you won’t outgrow your phone system too quickly.

Book a demo or go for a free trial session to evaluate the platform prior to selecting a VoIP provider. This helps you assess features, call quality, customer support, and compatibility. Ensure you check the platform's ease of use before subscribing.

Choosing the right VoIP service provider is crucial for small businesses looking to stay connected, reduce costs, and support both in-office and remote teams. A reliable VoIP solution streamlines communication, offers advanced features like call routing and CRM integration, and scales easily without complex hardware or high costs.

However, not all VoIP services are built the same. Choosing without careful comparison can leave you with limited features, poor support, or hidden costs that could hurt your team's productivity. Compare features, pricing, and support of the top providers and find a phone system that fits your needs and supports your growth.
 

Yes, VoIP is highly worth it for small businesses. It offers lower costs, advanced calling features, and greater flexibility compared to traditional phone systems. With VoIP, teams can work remotely, scale easily, and integrate communication with tools like CRMs without expensive hardware or on-site IT support.

Calilio is one of the most popular emerging VoIP services for businesses of all sizes. It is widely recommended for its affordability, ease of use, and unified interface to manage calls, SMS, MMS, and voicemails.

VoIP pricing for small businesses typically starts from $15 to $35 per user per month for a starter plan, depending on the features and provider. Basic plans cover essentials like calling, texting, and voicemail, while higher-tier plans may include video conferencing, CRM integrations, call recording, and analytics. Some providers also offer free trials or volume discounts on annual billing.

The best phone system for a small business depends on your needs, but Calilio, Nextiva, Dialpad, and OpenPhone are top choices. These platforms offer VoIP-based services, user-friendly interfaces, call forwarding and IVR, mobile access, and affordable pricing.