Nextiva vs. Ooma: Which VoIP Phone System is Better?
As many businesses are moving away from traditional phone lines, VoIP (Voice over Internet Protocol) solutions have become a practical choice for reliable, cost-effective communication. Among the leading providers, Nextiva and Ooma are popular options, each offering a range of features designed to support different business sizes and communication needs.
Whether you’re running a small team, managing a growing business, or setting up a professional phone system for customer support, choosing the right VoIP platform can impact your productivity and overall efficiency.
So, in this guide, we’ll break down Nextiva vs. Ooma, comparing their key features, pros, cons, and pricing, to help you choose the system that provides the best value and long-term benefits for your business.
Highlights:
Ooma and Nextiva are both VoIP-based phone systems designed to improve customer service and agent productivity.
Nextiva is built for growing and mid-sized businesses, offering advanced features and scalable solutions to support team collaboration and professional communication.
Ooma is an affordable, user-friendly VoIP solution ideal for businesses and home offices, focusing on essential call management features.
Calilio offers advanced call management features at an affordable cost, making it a reliable alternative to both Ooma and Nextiva.
Nextiva Overview
Nextiva is a VoIP and Customer Experience Management (CXM) platform designed to help businesses communicate better and serve their customers efficiently. It combines voice, video, messaging, and AI-powered tools on a single platform, providing unified communication across phone, chat, email, SMS, social media, and video.
With features like auto-attendant, call routing, call recording, call analytics, and automated call dispositioning, Nextiva helps teams stay connected whether they’re in the office or remote. It also supports a wide range of integrations with popular tools like Salesforce, HubSpot, Zoho CRM, Microsoft Teams, and more, allowing businesses to connect their existing software and workflows seamlessly.
Key Features
- Voice Analytics
- Voice Call Recording
- AI Transcription & Summarization
- Web Chat: Live & Bot
- Contact Management
- Advanced Reporting
- Video Meeting Recording
Pros and Cons
Pros Cons
Pricing Plans
Nextiva offers flexible plans for both small businesses and enterprises, from essential VoIP features to advanced contact center solutions. Here’s an overview of their pricing options.
Small Business
Plan
Pricing (Per User/Month)
Core $23 Engage $50 Power Suite CX $75 Essential $75 Professional Contact Sales Premium Contact Sales Enterprise
Plan
Per Agent/Per Month Pricing
Usage-based Pricing
Concurrent Pricing
Essential $75/agent/mo $0.018/agent/min $129 concurrent Professional Contact Sales Contact Sales Contact Sales Premium Contact Sales Contact Sales Contact Sales
Ooma Overview
Ooma is a cloud-based VoIP phone system that provides affordable, reliable, and easy-to-use internet calling for both businesses and homes.
For businesses, Ooma offers the Ooma Office and Enterprise plans designed to support companies of all sizes. It offers features like a virtual receptionist, call park, call forwarding, voicemail, conference calling, and mobile app access through these plans. It also includes unlimited calling in the U.S., Canada, Mexico, and Puerto Rico.
For home users, Ooma provides the Ooma Telo device that enables VoIP calling with features like basic voicemail, call waiting, and low-cost international calls when paired with service plans.
Both services are easy to set up and require no long-term contracts, making Ooma a cost-effective option for users who want professional communication tools without the complexity.
Key Features
- Call Analytics and Reporting
- Call Blocking
- Call Park
- Video Conferencing
- Virtual Receptionist
- Call Forwarding
- Auto Attendant
- Voicemail-to-Email
Pros and Cons
Pros Cons
Pricing Plans
Ooma provides various subscription options, including Ooma Home for home users, Ooma Office for small to medium businesses, and Ooma Enterprise for larger organizations.
Ooma Home (Residential)
Plan
Device Name
Device Cost (One-Time)
Monthly Fee
Ooma Basic Ooma Telo $99.99 Free Ooma Telo Air $109.99 Free Ooma Telo LTE with Battery Backup $129.99 $19.99 Ooma Premier Plan Ooma Telo $99.99 $9.99 Ooma Telo Air $109.99 Contact Sales Ooma Telo LTE with Battery Backup $129.99 Contact Sales Ooma Office (Small Business)
Plan
Pricing (Per User/Month)
Essentials $19.95 Pro $24.95 Pro Plus $29.95 Customized Solution Contact Sales Ooma Enterprise (Larger Business)
Plan
Pricing (Per User/Month)
Standard $19.99 Enhanced $27.99 Call Center $49.99
Nextiva vs. Ooma: Key Differences
Nextiva and Ooma are both popular cloud-based VoIP solutions, but they vary in functionality, target audience, AI capabilities, business integration, and pricing, offering distinct advantages over each other depending on a business’s size and communication needs.
1. Target Audience
Nextiva is designed for growing businesses and large teams that need advanced communication tools and customer experience management in one platform. On the other hand, Ooma is ideal for home users and small to large businesses looking for an affordable and easy-to-use VoIP phone system.
2. AI Features
Nextiva offers advanced AI-powered tools, including call analytics, voicemail transcription, intelligent call routing, and CRM integration, making it ideal for businesses that need automation and insights. In contrast, Ooma focuses on basic calling features with minimal AI capabilities, offering reliable communication.
3. Pricing
Nextiva’s pricing starts at $23 per user per month, providing a wide range of advanced features and scalability for growing businesses. On the other hand, Ooma is more affordable, with plans starting at $19.95 per user per month, making it a practical choice for smaller teams.
4. Business Integration
Ooma focuses on basic integrations, offering connections with tools like Salesforce, Microsoft 365, and Google Workspace. These integrations handle simple needs such as call logging and contact syncing, which work well for small teams. In comparison, Nextiva provides broader integration support with CRMs like Salesforce, HubSpot, and Zoho, along with helpdesk and productivity tools.
5. Free Trial/Demo
Nextiva offers a free demo so businesses can explore its platform before committing. Ooma provides a free trial on select business plans, allowing users to test the service before purchase.
Quick Comparison Between Nextiva & Ooma
Here’s a quick comparison of Nextiva and Ooma to help you choose the VoIP system that best fits your needs.
Feature | Nextiva | Ooma |
| Best For | Built for growing businesses, larger teams, and customer support centers that need advanced communication and unified customer experience tools. | For home users and businesses that want an affordable phone system without a complex setup. |
| Core Focus | Focuses on unified communications and customer experience by combining voice, video, messaging, AI, and analytics on one platform. | Focuses on basic VoIP calling with essential business phone features and easy-to-use functionality. |
| Calling Quality | Provides enterprise-grade call quality with high reliability and uptime. | Offers clear and dependable calling for everyday business and residential use. |
| AI Features | Includes advanced AI tools such as an AI receptionist, call transcription, sentiment analysis, analytics, and automated workflows (available on higher plans). | AI functionality is limited and mainly focused on basic calling features. |
| Pricing | Starts at approximately $23/user/month for basic business VoIP plans. | Business plans start at around $19.95/user/month, while home users can get free U.S. calling by purchasing the Ooma Telo device and using its basic service (taxes and fees apply). |
Switch to Calilio Today & Unlock a Feature-Packed, Affordable Voip Phone System
Nextiva vs. Ooma: Which is the Best Fit for Your Business?
Nextiva suits businesses needing advanced features, AI tools, and extensive integrations, while Ooma offers a cost-effective, easy-to-use solution with essential calling features for businesses or home use.
Choose Nextiva if:
- You run a growing or large business that needs a comprehensive communication and customer experience platform.
- You require advanced AI tools, analytics, and workflow automation.
- You need extensive integrations with CRMs, productivity apps, and business tools.
Choose Ooma if:
- You are looking for an easy-to-use VoIP solution for your business or home.
- You need core phone system features like calling, voicemail, call forwarding, and a virtual receptionist.
- You want affordable options for enterprise-level needs without complex plans.
Conclusion
Nextiva and Ooma are both trusted VoIP solutions, but they serve different business needs. Nextiva stands out with its advanced AI tools, unified communications, and wide range of integrations, making it a strong choice for growing or enterprise-level businesses that need feature-rich communication solutions. Meanwhile, Ooma focuses on affordability and essential calling features, making it ideal for businesses or home users who want a reliable, easy-to-use phone system.
For businesses looking for a solution that combines simplicity and advanced capabilities, Calilio is a great option. It provides AI-powered features like call analytics, sentiment analysis, intelligent call routing, call reports, and more at an affordable rate. Calilio’s basic plan starts at just $15 per month, including essential call management features.
Summarize this blog with:
Frequently Asked Questions
What factors should businesses consider when choosing between Nextiva vs. Ooma?
To choose between Nextiva and Ooma phone systems, consider pricing, features availability, scalability, customer support reliability, ease of setup, and your business size and communication needs.
Which is better for businesses on a tight budget: Nextiva or Ooma?
Does Nextiva or Ooma support international business calling?
Can I port my existing business phone number to Nextiva or Ooma?
Still have questions?
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