Comparisons16 min read

Nextiva Alternatives

10 Best Nextiva Alternatives in 2024

Table of contents


Businesses facing limitations with Nextiva's service search for different alternatives with better functionalities. With Nextiva, users commonly report scalability problems, inconsistent customer support, and occasional call clarity issues.

Several VoIP providers today offer advanced features and enhanced services designed to address these specific issues. Different Nextiva alternatives provide extensive phone systems, improving business communications' overall efficiency and reliability.


What is Nextiva?

Nextiva provides VoIP services, making it easier for businesses to manage their business calls. It offers features like calling, messaging, and video conferences all in one place. Nextiva aims to help companies to communicate better both internally and with customers. Furthermore, the platform's service is designed to work across different devices and locations.

 

nextiva-voip-interface.webp

Pricing Plan of Nextiva

Nextiva's pricing is made to fit any business size. It offers three plans: Essential, Professional, and Enterprise.
 

  • Essential Plan ($18.95 monthly per user)

The Essential Plan provides the fundamental tools needed for effective communication and collaboration. The plan is designed to meet the basic needs of small teams or startups. It includes features like voicemail, caller ID, and call forwarding.
 

  • Professional Plan  ($22.95 monthly per user)

The Professional Plan expands on the essential plan with additional features. It includes features for better customer interactions and collaboration. CRM integration, conference calling, and advanced analytics in professional plans helps businesses gain insights into their communication patterns.
 

  • Enterprise Plan ($32.95 monthly per user)

For large organizations, the Enterprise Plan provides a comprehensive solution. It includes all the features of the professional plans and adds layers of customization. Key features in the enterprise plan include enhanced security measures, priority support, and integration with enterprise-grade software.

Major Advantage of Nextiva

Nextiva provides extensive VoIP services. It ensures businesses communicate effectively by providing primary and some advanced features.

Unified Communication Channels

Nextiva has the significant advantage of unifying voice, video, and messaging on one platform. Unified communication channels improve team collaboration and enhance customer service. Meanwhile, it also keeps every call and message organized and boosts productivity.

Unlimited Calling within the USA and Canada

With Nextiva, businesses enjoy unlimited calls in the USA and Canada. Unlimited Calling is excellent for companies with customers spread over several locations. Including unlimited calling as a primary feature also helps businesses reduce communication costs.

Availability of VoIP Hardware

The provider also offers a wide range of VoIP hardware. It allows businesses to customize their setup. The availability of VoIP hardware is great for finding the perfect devices for specific needs.

Reliable Uptime

Nextiva is reliable and has minimal downtime. It ensures businesses stay connected without issues. Nextiva's reliability is crucial for uninterrupted operations and dependable service.

Offers Built-In CRM

Nextiva's communication platform includes a built-in CRM. It aids in tracking customer interactions and making relationship management more effortless. Nextiva's phone system with built-in CRM is a valuable asset for sales and support teams.

Why Businesses Look for Alternative To Nextiva?

Businesses look for other options to Nextiva due to its major limitations in mobile applications, unresponsive customer support, and complex UI. These issues can affect productivity and customer experience, which leads companies to search for more reliable and user-friendly alternatives.

Problem in Mobile Application

Nextiva's mobile app can be glitchy. The application may not always work as smoothly as users want. Many users complain about the unresponsive mobile application in different scenarios, which might affect the business's daily operation.

Phone Disconnection Issue

Dropped calls can be a big problem with Nextiva. The numerous reviews of Nextiva highlight that businesses face a lot of call disconnection issues. Frequent disconnection of calls affects daily conversation as well as emergency and important calls, impacting business productivity and reliability.

Customer Service Lacks Follow-Up

Getting help from Nextiva can take a lot of time. When businesses need fast support, the delayed response can be frustrating. So, businesses seek a service with quicker, more helpful customer support.

Complex UI

Nextiva’s system can sometimes be complicated to figure out. It’s not user-friendly and is difficult for first-time users. The complex user interface can be problematic for daily operations, often slowing down business activities.

Best Alternative to Nextiva in 2024

  1. Calilio
  2. RingCentral
  3. Dialpad
  4. 8x8
  5. OpenPhone

Analyzing Different Nextiva Competitors for Advanced VoIP Solution

Nextiva Competitors

Pricing

Key Features

Calilio

Basic Plan - $12

Business Plan - $28

Enterprise plan (Custom)

24/7 Support Availability

HD-Quality Audio with No Disconnection Issues

User-Friendly Interfaces

Web and Mobile App

RingCentral

Core Plan- $20

Advanced- $25

Ultra- $35

Omnichannel Communication

Skills - Based Routing

IVR

Dialpad

Standard Plan- $15

Professional Plan- $25

Enterprise Plan (Customized Plan)

Contact Center AI

Internet Fax

Contact Syncing With G-Suite

8x8

X2 Plan-$24

X4 Plan- $44

X6 Plan - $85

X7 Plan - $110

X8 Plan- $140

Audio and Video Conferencing

Call Forwarding

Virtual Receptionist

OpenPhone

Starter-$15

Business Plan- $23

Enterprise Plan (Custom)

Slack VoIP Integration

Simultaneous Ring

AI Text Messages


Get the Best Platform Based on Your Needs.
 

  • For a business phone system that provides a wide range of affordable communication features and services: Consider Calilio for basic to advance call functionalities, including AI-powered call features, a unified call box, and detailed call insights.
  • For UCaas platform with wide integration: Select RingCentral for centralized solution and integration with 200+, including CRM, ERP, and HRM software.
  • For global connectivity with fewer call disconnection issues: Choose 8x8 for a phone system with dependable collaboration and communication tools, ensuring global connectivity without disconnections or frequent call problems.
  • For modern intelligent VoIP features and services: Select Dialpad with a range of AI-drive tools, including AI sales, AI assist, and AI coaching hub for faster call data processing, support, and analytics.
  • For a simple and customer-oriented phone service provider: Consider OpenPhone with a simple design user-friendly interface that provides all the necessary call features for daily business operations.

1. Calilio

Calilio is a modern business phone system designed to provide top-tier communication solutions for businesses of all sizes.  The various call management features like unified callbox, call recording, filtering, and detailed analytics improve call quality and user experience. With an emphasis on reliability and ease of use, Calilio stands out as a strong contender in the VoIP industry. Moreover, the service of Calilio meets the needs of small businesses and enterprises, making it a strong contender for a complete VoIP solution.

 

calilio interface on different devices

 

Calilio

Why We Picked Calilio?

  • Offers a comprehensive suite of phone systems for modern business with communication and collaboration tools.
  • Enhances team collaboration with integrated features like conferencing, instant messaging, and file sharing.
  • Flexible pricing plans tailored to business needs.
  • Strong focus on customer privacy and data security with end-to-end encryption, legal compliance, and MFA.
     

Where Does It Fall Short?

  • The depth of security protocols can take a long time to understand for newer businesses.
  • New users may require time to explore all features.

How Does It Compare to Nextiva?

  • Calilio offers flexible and customizable plans supporting businesses of every size, whether it’s startups or larger enterprises. On the other hand, Nextiva plans and customizable options are limited only to businesses of certain sizes.
  • The interface of Calilio is user-friendly across all devices, including mobile and desktop, which lowers new users' problems.
  • Unlike Nextiva, Calilio has a huge commitment to innovation means it continuously updates its services. It includes the latest technology trends like secure and AI-powered features making the phone system efficient.


Major Features

 

  • 24/7 Support Availability

    Calilio ensures customers can access support anytime with around-the-clock assistance. 24/7 support makes it reliable for businesses operating in different time zones to resolve issues swiftly.

  • HD-Quality Audio with No Disconnection Issue

    Calilio offers HD-quality audio in calls without the frustration of dropped calls. The high-quality audio standard maintains professionalism in all business interactions.

  • User-Friendly Interfaces 

    The interfaces of Calilio are designed with simplicity in mind, making it easy for anyone to navigate. The user-friendly approach reduces training time and enhances efficiency.

  • Web and Mobile App

    Calilio's web and mobile apps provide flexibility. It allows users to stay connected from anywhere. This adaptability ensures businesses can communicate effectively, regardless of location.

Get a Reliable Phone System for All Your Devices

2. RingCentral

RingCentral is a robust cloud-based communication platform with advanced call messaging functionalities and modern VoIP tools. It's known for its ability to integrate calls, messages, and video meetings for comprehensive VoIP solutions. With RingCentral, companies can easily manage their communications, improving teamwork and customer service.
 

ringcentral screenshot

 

RingCentral

Why We Picked RingCentral?

  • Customizable pricing and features are present to meet every business's needs.
  • Robust integration with third-party applications like Zoho Desk, Salesforce, and Microsoft Teams enhances workflow.
  • Comprehensive analytics for insightful data on communication patterns.
  • 24/7 technical support for prompt response.
     

Where Does It Fall Short?

  • Higher price points compared to some competitors.
  • Complex user-interface.
  • Integration complexities with specific third-party applications

How Does It Compare to Nextiva?

  • RingCentral integrates communication channels such as voice, video, messaging, and email for teams to connect with customers, making it a better option than Nextiva.
  • Unlike Nextiva, RingCentral provides more actionable data and insights with its Ucaas detailed analytics.
  • The platform of RingCentral also has a better uptime than Nextiva to reduce missed connections.


Major Features
 

  • Omnichannel Communication
    RingCentral allows businesses to interact with customers through various channels, all from a single platform. The unified approach streamlines communication.
  • Skills-Based Routing
    Skill-based routing directs calls to the most qualified team member. It improves efficiency and customer satisfaction.
  • IVR
    Interactive Voice Response (IVR) guides callers through menu options. It makes it easier to connect them with the correct department or information.

3. Dialpad

Dialpad promotes business communications by integrating artificial intelligence into communication patterns. Its innovative use of AI enhances customer service and internal efficiency. Designed for an extensive range of businesses, Dialpad is an ideal choice for forward-thinking companies.
 

dialpad interface on different devices


 

Dialpad

Why We Picked Dialpad?

  • Advanced AI features such as AI transcription, and AI voice that improves call efficiency and customer satisfaction.
  • Easy integration with popular business tools enhances workflow.
  • Flexible and scalable plans cater to businesses of all sizes.
     

Where Does It Fall Short?

  • Some users may need help with the transition from traditional systems to AI-based features.
  • Initial setup and customization are difficult.

How Does It Compare to Nextiva?

  • Dialpad outshines Nextiva by incorporating advanced AI into its communication services.
  • Compared to Nextiva, Dialpad has more integration even with platforms like People.ai, Pipedrive, and Amazon Alexa.
  • Dialpad provides 24/7 superior technical support with its live chat feature and, a service that Nextiva lacks.

 

Major Features
  

  • Contact Center AI
    Dialpad's AI analyzes conversations in real time. It provides insights and suggestions to improve customer interactions for a better service experience.
  • Internet Fax 
    With Dialpad, sending and receiving faxes online is effortless. It eliminates the need for traditional fax machines and simplifies document sharing.
  • Contact Syncing with G-Suite
    Dialpad integrates with G-Suite, enabling automatic contact syncing across platforms. Contact Syncing ensures that your contact list is always up-to-date and easily accessible.

4. 8×8

8×8 is a leading VoIP service provider specializing in cloud telephony. The communication platform 8x8 integrates essential tools such as voice, video, chat, and contact center solutions, providing a robust and comprehensive solution for companies. By leveraging cloud technology, 8×8 facilitates a connected and collaborative work environment without geographical constraints. It's optimal for businesses seeking a reliable and scalable cloud phone system.
 

image of 8x8 voip provider on desktop and mobile

 

8x8

Why We Picked 8x8?

  • Comprehensive coverage allows for unlimited international calls.
  • User-friendly platform design simplifies the management of calls.
  • Customizable VoIP solutions fit a wide array of business sizes and types.
     

Where Does It Fall Short?

  • Some users report issues with call quality, depending on network conditions.
  • Lacks advanced security, including end-to-end encryption.

How Does It Compare to Nextiva?

  • 8×8 outperforms Nextiva with a expansive VoIP phone system and cloud telephony services for businesses looking to operate globally.
  • In comparison to Nextiva, 8×8 provides more detailed analytics with profound insights into areas of improvement as well.


Major Features
 

  • Audio and Video Conferencing
    8×8's conferencing features allow for high-quality audio and video meetings. It supports collaboration across different locations so that teams stay connected and productive.
  • Call Forwarding
    With 8×8, incoming calls can easily be redirected to any number or device. Call forwarding ensures critical communications are never missed.
  • Virtual Receptionist
    8×8's automated answering service professionally manages incoming calls. The virtual receptionist directs them efficiently to the right department or individual.

5. OpenPhone

Openphone is a well-known VoIP service provider. It focuses on simplifying business communication with its advanced cloud phone system. Openphone distinguishes itself with user-centric design and accessible service. Its platform supports modern work dynamics, facilitating effective communication without the complexity.
 

open pone interface on different devices

 

OpenPhone

Why We Picked OpenPhone?

  • Offers a dedicated business number that can be used across multiple devices.
  • Direct integrations with essential business tools enhance productivity.
  • AI-powered features automate routine tasks, freeing up valuable time.
     

Where Does It Fall Short?

  • International calling rates can be higher than those of some competitors.
  • Customer support is mainly online, which may not suit all businesses.

How Does It Compare to Nextiva?

  • Openphone shines as the perfect cloud phone system for startups and smaller teams. It offers an easy-to-use service at a lower cost than Nextiva.
  • Compared to Nextiva, OpenPhone makes teamwork more productive with its advanced collaboration tools.
  • OpenPhone also has with. Its straightforward design than Nextiva which lets businesses communicate better.

 

Major Features
 

  • Slack VoIP Integration
    Openphone integrates directly with Slack. It allows users to make and receive calls within the Slack interface.
  • Simultaneous Ring
    The simultaneous Ring feature enables incoming calls to ring on multiple devices simultaneously. The advanced ringing feature of Dialpad ensures that no call goes unanswered.
  • AI Text Messages 

    Openphone uses AI to craft and send text message responses automatically. It helps manage high volumes of inquiries and provide prompt replies.

Selecting the Right Alternative to Nextiva

Selecting the right VoIP service is key to improving how your business communicates. Many providers offer a range of unique features and services, each designed to meet different business needs.

With numerous Nextiva alternatives, such as Calilio, Zoom, and RingCentral, each offering its advantages, choosing the suitable one is vital. Among several options, Calilio stands out with better pricing, more relevant features, and an intuitive user experience, making it an excellent choice for a business phone system.

Frequently Asked Questions

How do I switch to another provider using Nextiva?

To switch from Nextiva to another service, you'll need to port your current number. The process involves transferring your number to the new provider. With efficient number porting, Calilio ensures a smooth transition without losing your business contacts.

Which Nextiva competitor is best for a business phone system?

Several Nextiva competitors offer unique benefits, including RingCentral, Zoom, and Vonage. However, Calilio is often considered the best for its user-friendly interface, comprehensive features, and excellent customer support, making it a top choice for businesses.

Does Nextiva offer a free trial?

Nextiva offers a 7-day free trial for its services. The trial allows businesses to test Nextiva's features and see how they fit their communication needs.

What are the major companies that use Nextiva?

Nextiva serves many businesses, from small startups to large enterprises. Major companies across various industries utilize Nextiva for its reliable service and comprehensive communication solutions. However, there are some customization problems for larger enterprises.


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