A phone answering service for real estate is a third-party call center outsourcing service that professionally handles incoming calls on behalf of real estate businesses. They offer services ranging from basic call forwarding to advanced solutions like lead qualification and call center appointment scheduling.

Additionally, most real estate answering services offer 24/7 customer support, so your clients can get service whenever they require.

For a real estate business, a property management answering service improves lead management by ensuring no call goes unanswered. By handling the inbound calls professionally, they also help improve customer service.

• Improved Customer Experience: Provide prompt, professional responses to inquiries, building trust and improving your brand image.
• Increased Productivity: Free up agents to focus on property showings and closing deals rather than answering every call.
• Easier Appointment Scheduling: Help book appointments so you don’t have to juggle your calendar.
• Multilingual Support: Many services offer bilingual or multilingual agents, which is perfect for diverse markets.
• Emergency Call Handling: Ensure urgent property issues or inquiries are attended to promptly.
• Never Miss a Lead: Never miss a potential client by ensuring calls are answered round-the-clock, even outside regular business hours.

A good real estate answering service offers 24/7 live answering, CRM integration, lead capture, and call screening and filtering. Additionally, they should provide bilingual support and overflow call handling to boost client satisfaction and productivity.

A reliable answering service operates 24/7 to capture leads at any time. This ensures that the client can reach you whenever they need assistance, and you never miss an opportunity to connect with them.

An efficient answering service qualifies leads and transfers them to the right person. This ensures that valuable leads get immediate attention. It keeps your team focused on high-priority clients.

Call screening and filtering help separate essential calls from those that are not. This feature ensures that only important calls are forwarded. It reduces interruptions, boosting productivity for your team.

Multilingual support enables you to serve a diverse client base effectively. It ensures that language barriers don’t impact your business and makes clients feel comfortable by communicating in their preferred language.

CRM integration helps streamline your lead management process. It ensures real-time updates of client information into your CRM system. This feature improves customer relationships and follow-up efficiency.

Here are the top 7 answering services that offer advanced features, including lead qualification, appointment scheduling, and seamless CRM integration, to help streamline operations and ensure consistent communication.

Moneypenny is a premium real estate answering service with a dedicated team, providing 24/7 support and efficient call management. It integrates with CRM systems and offers personalized virtual receptionists for realtors.

Additionally, Moneypenny’s chat software allows team members to share their ideas, helping representatives find the best answers to customer queries and improve client communication.

Key Features:

• 24/7 Live Answering
• CRM Integration
• Appointment Scheduling
• Dedicated Receptionists

Pricing Plans (Per user/month):

• Pay-as-You-Go Plan: $30 monthly fee + $1.75 per call (suitable for low call volume)
• Essential Plan: $150 per month, includes 100 calls + $1.50 per additional call
• Professional Plan: $300 per month, covers 250 calls
• Enterprise Plan: Custom pricing for high call volumes + additional services like live chat support

Smith.ai offers the best answering service for real estate with a 24/7 live receptionist backed by AI. Integrated with over 5,000 business tools, like Salesforce and HubSpot, the platform helps agents automate call follow-ups and client data syncing.

Beyond answering the call, it also provides automated billing, call scheduling, and call transfer services, along with detailed call analysis and reporting to improve decision-making.

Key Features:

• AI-Powered Lead Screening
• 24/7 Virtual Receptionists
• CRM Integration
• Appointment Scheduling

Pricing Plans (Per user/month):

• Starter Plan: $292.50
• Basic Plan: $787.50
• Pro Plan: $2,025.00
• Enterprise Plan: Custom pricing

PATLive is a top 24/7 live answering service that provides real estate businesses with a virtual receptionist. It handles everything from basic message taking to full-scale call management, adapting to your business’s evolving needs. It aims to provide friendly and professional services, acting as an extension of your team.

Furthermore, they offer bilingual services, especially English and Spanish, to accommodate the diverse customer base. You can also get a 14-day free trial to test their service.

Key Features:

• 24/7 Live Answering
• Custom Call Scripting
• CRM Integration
• Lead Capture

Pricing:

• Starter Plan: $149 monthly for 75 minutes, additional minutes at $1.99 per minute
• Standard Plan: $249 monthly for 150 minutes, extra minutes at $1.89 per minute
• Professional Plan: $449 monthly for 300 minutes, with additional minutes at $1.79 per minute
• Enterprise Plan: Custom business plans requiring over 500 minutes, with volume discounts and dedicated support

Trident provides professional real estate answering services that are well-suited for users within the Zoho ecosystem. It integrates well with the Zoho tools, such as Zoho Voice, to handle inbound and outbound calls.

Trident provides lead qualification, transaction coordination, and social media management, helping real estate agents run their businesses more efficiently. Additionally, it also offers other technology solutions, including hosted VoIP and UCaaS.

Key Features:

• Lead Qualification
• Transaction Coordination
• Social Media Management
• Virtual Assistant Support

Pricing:

• Hourly Services: $15 per hour
• Part-Time Assistant Package: $600 per month for 40 hours of service
• Full-Time Assistant Package: $1,200 per month for 100 hours
• Custom Packages: Tailored plans based on specific tasks and hours required

GoodCall offers an AI-powered live answering service for real estate realtors. It combines AI with live agents to handle complex calls and automate routine tasks. Additionally, the service helps agents capture leads around the clock, even during off-hours.

Instead of using a generic company phone number, GoodCall gives each agent a local number for his or her area, enhancing client trust and communication.

Key Features:

• 24/7 Live Answering
• Lead Capture
• Appointment Scheduling
• CRM Integration

Pricing:

• Essential Plan: $99 per month includes 100 minutes of live answering
• Professional Plan: $199 per month offers 250 minutes
• Premium Plan: $349 per month provides 500 minutes of virtual receptionist and online chat service
• Enterprise Plan: Custom pricing for businesses requiring over 1,000 minutes per month

Ruby Receptionists is a top U.S.-based answering service that offers virtual receptionist and online chat services for real estate businesses. They focus on creating meaningful connections between callers and web visitors. Also, you can create personalized call-handling instructions for your virtual receptionists, like specific greetings or real estate cold calling scripts.

Moreover, Ruby’s mobile app for iOS and Android allows realtors to manage calls and request outbound calls. It is an ideal solution for businesses that want friendly connections with callers.

Key Features:

• 24/7 U.S.-Based Receptionists
• Appointment Scheduling
• Call Transfers
• Custom Scripts
• Payment Processing

Pricing Plans (Per user/month):

• 50 minutes Plan: $245
• 100 minutes Plan: $385
• 200 minutes Plan: $705
• 500 minutes Plan: $1,695

Abby Connect is a leading answering service for realtors designed to give the impression of an in-house receptionist team. With a dedicated team of receptionists and an assigned account manager, it ensures your clients receive personalized, professional attention.

Known for its excellent customer service, Abby Connect also offers bilingual support to serve a broad clients.

Key Features:

• Call Transcripts and Recordings
• Customizable Transfer Music and Interface
• Pre-Chat and Post-Chat Surveys
• Hundreds of Integrations through Zapier
• Consolidated Communications on the Activity Screen

Pricing:

• Essential Plan: $329 (Up to 100 minutes)
• Professional Plan: $599 (Up to 200 minutes)
• Growth Plan: $1,380 (Up to 500 minutes)

A reliable answering service is crucial for business growth and client satisfaction in the real estate industry. It ensures prompt responses, efficient call management, and seamless lead handling, allowing your team to focus on closing deals.

With features like CRM integration, multilingual support, and 24/7 availability, real estate answering services enhance professionalism and improve client relationships. They ultimately help your business stay competitive in the fast-paced real estate market.

To get the most out of a real estate answering service, it’s essential to pair it with a reliable phone system. Discover the best real estate phone systems featuring call routing, call queues, AI-powered reports, and easy mobile access—perfect for busy realtors and growing teams.