BUSINESS HOUR

Set Business Hours to Manage Calls Based on Your Schedule

Q: How do I set business hours for calls?

On Calilio, you can set business hours from your dashboard by choosing the time zone, selecting working days, and assigning open/close times.

Q: What happens to calls after business hours?

Calls received outside your set hours can be sent to voicemail, redirected to another number, or answered with a custom recorded message. It ensures no call goes unanswered.

Q: Can I set different hours for different departments?

Calilio allows you to configure business hours individually for each number or department, so sales, support, and other teams can have separate schedules.

Q: Can business hours handle multiple time zones?

You can assign a time zone to each number, making it easy to manage global operations and remote teams.

Q: Is business hours available on mobile and desktop?

With Calilio’s VoIP-powered platform, you can manage and apply business hours settings from both mobile and desktop devices.

Q: Does Calilio support holiday or special schedule settings?

You can update business hours for holidays or special events, ensuring your calls are routed correctly even when your team is unavailable.

Take control of your availability by setting business hours that align with your schedule, ensuring calls are handled only when you're ready. Configure working hours by day and time zone so calls ring during open hours, and redirect after-hours calls to voicemail or playback a customized message.

Eliminate interruptions during non-business hours for better focus and productivity.

Automatically send after-hours calls to voicemail or alternate numbers.

Customize call handling rules for weekdays, weekends, and holidays.

Improve customer experience by setting clear expectations for response times.

Easily adjust hours for seasonal or temporary business changes.

a man speaking on the phone, with a text message displayed on the screen in front of him

Telephony Partner of 1000+ Businesses Worldwide

Set Business Hours with Virtual Phone Numbers

Get local, mobile, or toll-free virtual numbers from over 100+ countries and manage them with business hours settings. Ensure all your calls are answered during the working hours and handled professionally after hours, no matter where your customers are located.

Your first US or Canada phone number is free🤑 — Claim Now!

Some Numbers May Require Proof Of ID And Address Registration According To Local Laws.

Some Phone Numbers May Not Be Available Through This Search, As They Are Not Generally Offered To Customers. These Numbers Are Available On Order Request. Please Contact Support To Request Them.

Also, you can port your existing number to Calilio, and use the number for outbound calling —Port Your Number Now!

How to Set Up Business Hours on Calilio?

To set up Business Hours on Calilio, first, log in to your account. Afterward, get virtual numbers, go to their number setting, and configure working hours by day, apply time zones, and define what happens to calls outside business hours.

Get Started

Step 1

Step 2

Hover over the three-dot [⋮] next to your number.

Step 3

Go to Number Settings and toggle on Business Hours.

Step 4

Set your time zone, working days, and operating hours.

Step 5

Record or upload a voicemail greeting to be played outside the business hours.

Step 6

Click Save to activate the feature.

Time Zone Settings

Assign time zones to your virtual numbers so business hours work correctly across regions. Ideal for remote and global teams handling international customers.

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Custom Schedules

Set different business hours for each day of the week. Its flexibility ensures your call handling matches your team’s exact working schedule.

a mobile app interface showing the current time and date on a digital display

What are Business Hours in Telephony?

Business hours in telephony refer to the specific time frames when your business lines are available to take calls. During office hours, calls ring directly to your agents or teams, while after-hours calls are automatically redirected to voicemail, alternate numbers, or custom messages.

With Calilio, you can configure business hours for each number, department, or team, ensuring calls are always managed according to your schedule. It helps you set clear expectations for customers, improves efficiency, and ensures no call goes unanswered.

business hours app interface displaying operating times for a business, with clear labels and user-friendly design

How Do Business Hours Work?

When customers call your business number, Calilio checks whether the call comes in during your configured working hours.

During business hours → Calls are routed to the assigned users or teams for immediate handling.
After business hours → Calls follow your custom rules, such as going to voicemail, redirecting to another number, or playing a recorded message.

For example, if your office is open from 9 AM to 6 PM, calls received within that timeframe will ring your agents. Outside of those hours, callers may hear a professional voicemail greeting or be redirected to another support line.

screenshot of a business hours app showing the days and times a business is open, designed for easy navigation

Integrate Business Hours with CRM Business Tools

You can integrate Calilio with your existing CRM and automation tools to keep workflows organized. Calls received during and outside business hours are logged, routed, and tracked so your team never misses important follow-ups.

Zapier

Automation

Pipedrive

CRM

Pabbly Connect

Automation

LeadHeed

CRM

HubSpot

CRM

Salesforce

CRM

Mailchimp

Marketing

Krispchat

Sales Automation

Zendesk

Helpdesk

Request Integration

View all Integration

Select Plan

Calilio’s Pricing for VoIP Phone Service with Business Hours

Calilio allows businesses to control call availability and route after-hours calls without extra costs. With our premium VoIP plan, you can access business hours and other call management tools.

save 20% on Annual Plan

Standard Plan

$12
Per user/per month

$15 Save 20%

billed annually at $144

Ideal for solopreneurs, startups and small businesses venturing into affordable VoIP service.

Get Started with:

User Limit: 10
Free 1 Local Number
US or Canada
Call Recordings and Storage
Optional
Basic Realtime Dashboard

Premium Plan

$28
Per user/per month

$35 Save 20%

billed annually at $336

Leverage growing businesses and call centers with cost-effective VoIP solutions.

Everything in the Standard Plan, plus:

All Standard Plan Features
Unlimited Users
Advance Reporting
Coming Soon
Live Call Monitoring
Detailed Realtime Dashboard

Enterprise Plan

Custom

Comprehensive VoIP plan for unmatched communication solutions for large businesses and enterprises.

Everything in the Premium Plan, plus:

Queue Call Back
Coming Soon
All Call Strategy Features
Dedicated Account Manager
Phone and WhatsApp Support

Note: Your subscription only covers the plan and includes a complimentary $1 credit. Once this credit is used, you must load your wallet to make or receive calls/SMS. Phone numbers are billed separately. Please refer to the call and SMS rates for incoming and outgoing charges.

Q&A

Frequently asked questions

What are business hours in a phone system?

Business hours are the defined times when your phone system is available to receive calls. Calls outside these hours are redirected to voicemail, alternate numbers, or custom messages.