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Top 10 Best OpenPhone Alternatives in 2024

Best OpenPhone Alternatives 2024: Top 10 Competitors

Table of contents


OpenPhone is a popular choice for businesses like start-ups and remote work. But what if your company expands and communication requirements become more complex? In that case, you might look for alternatives that offer advanced features such as CRM tools, more advanced call routing options, and more competitive pricing for large teams.

To help you make an informed decision for your business, here is the list of the top 10 OpenPhone alternatives, including their advanced features, pricing, and pros and cons. This article will help you to choose the best alternative that fits your requirements and enhances your communication.


What is OpenPhone?

OpenPhone is a cloud-based phone system that facilitates seamless communication through calls and texts over the Internet. Users can choose multiple phone numbers without inserting different SIM cards. Companies can build strong customer relations and enhance productivity through AI, automation, and number-sharing features.

Pricing of OpenPhone

OpenPhone offers three different pricing strategies that cater to all business sizes and have limited features. Here are the three different pricing plans:

Starter Plan: At $15 per month/user, suitable for small businesses and start-ups.

Business Plan: At  $23 per month/user, this plan is suitable for businesses using call handling and automation features.

Enterprise Plan: This plan is customizable and perfect for businesses with more complex requirements. 

Why Do Businesses Look For an OpenPhone Alternative?

Although OpenPhone is designed as an all-in-one communication tool, it also has some limitations, such as a lack of features, scalability issues, and an integration gap. Here are some reasons businesses look for OpenPhone alternatives:

Features Limitation

OpenPhone lacks essential features like call monitoring, video calling, and basic call routing options, which can be problematic for large enterprises and call centers. The lack of these features can affect the business's productivity as it scales up.

Scalability Problem

As businesses grow, they need communication systems that help to maintain their expanding teams and more complicated tasks. OpenPhone might not be enough for larger companies because it can have trouble handling many clients at once or supporting complex workflows.

Integration Gap

Compared to other competitors, OpenPhone has limited integration, which can disrupt data flow and make tasks more complicated. Companies using CRM systems or automation tools might look for alternatives that work better with their exciting tools and systems.

 

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Top 10 OpenPhone Alternatives

  1. Calilio
  2. Nextiva
  3. Dialpad
  4. Vonage
  5. RingCentral
  6. CloudTalk
  7. MightyCall
  8. 8x8
  9. Ooma
  10. Grasshopper 

Comparing the 10 Best Alternatives of OpenPhone

Providers

Features

Pricing

Calilio
  • Unified Callbox
  • AI-Powered 
    Call Summary
  • Internal Message
  • Call Notes & Tags
  • Call Routing
  • Call Forwarding
  • Basic plan: $12 Per user/per month
  • Business Plan: $28 Per user/per month
  • Custom plan
Nextiva
  • HD VoIP Phone Service
  • Call Queuing
  • Auto Attendant
  • Advanced Call Management
  • Advances Call Routing
  • Voicemail Greetings
  • Digital Plan: $20 /user/month
  • Core plan: $30 /user/month
  • Engage plan: $40 /user/month
  • Power Suite: $60 /user/month
Dialpad
  • Businesses Text Messages and Phone Apps.
  • Conference Call Solutions
  • Local Phone Number
  • Real-time Call Center Transcription
  • Standard plan: $27 user/month
  • Pro plan: 35 user/month
  • Enterprise plan: Custom
Vonage
  • Call Monitoring
  • Audit Log
  • Call Flip
  • Virtual Receptionist
  • Fax Service
  • Basic Mobile Plan: $19.99 monthly per user
  • Premium Plan: $29.99 monthly per user
  • Advanced Plan: $39.99 monthly per user
RingCentral
  • Interactive Virtual Response (IVR)
  • Automatic Call Recording
  • Visual Voicemail
  • Voicemail-to-Email
  • Heads-up Display
  • Local, Vanity, and Toll-free numbers.
  • Core plan: $20  Per user/month
  • Advanced plan: $25 Per user/month
  • Ultra plan: $35 Per user/month
CloudTalk
  • 3 Way Calling
  • Call Transfers
  • Call Queuing
  • Skill-based Routing
  • Interactive Voice Response
  • Starter plan: $25  Per user/month
  • Essential plan: $30 Per user/month
  • Expert plan: $50 Per user/month
  • Custom plan
MightyCall
  • Toll-free and Local numbers
  • Number Porting
  • Click-to-Call
  • Call Notes
  • Call Waiting
  • Custom Greeting
  • Core Plan: $15 monthly per user
  • Pro Plan: $20 monthly per user
  • Enterprise Plan: Custom
8x8
  • Unified Communication
  • Supervisor Analytics
  • Monitor, Whisper
  • Reporting and Analytics
  • Quality Management
  • Speech and Text Analytics
  • Not mention Publically
Ooma
  • Virtual Extension
  • Call Transfer
  • Call Logs
  • Virtual Fax
  • 7-Digit Dialing
  • Flexible Numbering
  • Ooma Office Essentials: $19.95/month per user
  • Ooma Office Pro: $24.95/month per user
  • Ooma Office Pro Plus: $29.95/month per user
Grasshopper
  • Live Call Transfer
  • Business Phone Number
  • Virtual Fax
  • Virtual Receptionist
  • VoIP and WiFi Calling
  • True Solo Plan: $14 per month
  • Solo Plus: $25 per month
  • Small business: $55 per month

Calilio

Calilio is a modern cloud-based phone system designed to enhance business communication. Users can make and receive calls over the Internet, replacing traditional landline services. Calilio provides a comprehensive business solution for small start-ups and large enterprises, offering various plans. With easy configuration, international calling features, and unified communication, you can expand your business globally.


 Features of Calilio


AI-powered Call Summary: You will get a summary report of the entire call, including critical points and sentiment analysis, allowing you to review a call without listening to a conversation.

Unified Callbox: This will allow you to centralize communication, such as SMS, calls, and voicemails, in one place.

Conference Call: These features allow multiple users to participate globally and talk in real-time.

Intelligent Call Routing: It directs incoming calls to the appropriate department or agent, reducing wait times and improving caller satisfaction.
 

Calilio 

 Where Calilio Stand Out?

  • Its user-friendly interface makes your business phone system easy to manage.
  • It offers unlimited internet faxing.
  • Provides a virtual number for 100+ countries.
  • Provides excellent customer support 24/7.
     

Where Does It Fall Behind?

  • Call quality depends upon your internet connection.
  • Due to its wide range of customization options, it can be challenging initially.

How Do Calilio and OpenPhone Compare?

  • Calilio is better for multiple reasons, such as seamless communication, flexible pricing, and reliable support.
  • Offers advanced features that focus on call management tools and customer insights.
  • Offers a scalable solution that can adapt to businesses changing needs.
  • Designed for all businesses, from small start-ups to large enterprises.
  • Provides excellent customer support across multiple channels, even on basic plans.

Nextiva

Nextiva is a business communication platform that integrates video conferencing and team collaboration tools. Furthermore, it provides features that streamline customer service and enhance collaboration, allowing companies to maintain strong connections with clients and their internal teams effortlessly.


Features of Nextiva


Auto Attendant: It helps the user to connect quickly with the right team and reduces customer wait.

Advanced Call Management: You can control and handle calls with call routing, forwarding, and voicemail features.

Call Analytics: You will get a detailed report, including the number of calls, reposed time, and call duration, that will help you identify trends and make an informed decision.

 

Nextiva

Where Nextiva Stand Out?

  • Offers a free local and toll-free number
  • Offers unlimited calling within Canada and the USA
  • It offers a range of advanced features such as auto attendants, call groups, and greetings and announcements.


Where Nextiva Stand Out?

  • The customer support team could be better.
  • Issue with call ID features

How Do Nextiva and OpenPhone Compare?

  • Nextiva offers video conferencing features, unlike OpenPhone, which helps to conduct the meeting effectively.
  • Provides integration with CRM platforms like Salesforce and HubSpot.
  • Offers call management features like call recording and call routing that help organization to communicate efficiently.
📖 You may also read: 10 Best Nextiva Alternatives in 2024

Dialpad

Dialpad is a cloud-based platform for business communication, offering services like voice calls, video meetings, and messaging. AI-driven features help provide real-time call transcription, actionable insights, and seamless device switching. These features give you a valuable tool for teams aiming to boost communication and collaboration.


Features of Dialpad


Businesses Text Message and Phone Apps: These allow you to send messages and make phone calls to stay connected with customers and team members.

Conference Call Solutions: You can make conference calls with multiple users, whether with internal teams or external clients.

Local Phone Number: It offers a local number for 50+ countries, which helps you to establish a local presence.
 

Dialpad

Where does the Dialpad Stand Out?

  • It offers affordable pricing for small companies.
  • It offers unlimited domestic calling.
  • Offers a free 14-day trial


Where Does It Fall Behind?

  • It charges extra for toll-free numbers.
  • The user interface is confusing and clunky.

How Do Dialpad and OpenPhone Compare?

  • Offers unified communication through video calls, video conferences, and AI features.
  • Offers an AI integration that enhances productivity, unlike OpenPhone, which focuses more on basic telephony and messaging services.
  • Includes integration with popular business tools like Google Workspace, Salesforce, and Microsoft 365.

Vonage

Vonage is an American-based VoIP service that offers flexible and scalable messaging, voice, and video communication. Known for its reliability and broad integration with company apps, Vonage is a strong choice for companies needing a comprehensive communication solution.


Features of Vonage


Virtual Receptionist: It helps to manage the income calls and direct them to the right person or department.

Extension: It allows employees to have their phone extension within the business phone system.

Fax Service: You can handle fax communication conveniently through email or the Vonage online portal.
 

Vonage

Where Does Vonage Stand Out?

  • It offers unlimited calling, texting, and high-quality calls.
  • It offers advanced features like call forwarding, conference calling, and voicemail-to-email.
  • Available in devices like mobile, tablets, and computers.
     

Where Does It Fall Behind?

  • Not suitable for individual firms.
  • Issues in potential sign-up. 

How Do Vonage and OpenPhone Compare?

  • Vonage might be a better choice for larger businesses due to its ability to handle higher call volumes and more users.
  • It has a substantial brand reputation and an extended presence in the VoIP market.
  • Offers excellent customer support channels and resources.
📖 You may also read: 8 Best Vonage Alternatives and Competitors

RingCentral

RingCentral is a unified communications platform that merges voice, video, messaging, and collaboration tools into one system. It is particularly popular among larger organizations due to its scalability and extensive feature set, which includes advanced call management, team messaging, and video conferencing.


Features of RingCentral

 

Local Number: It offers a local number for businesses that helps them connect more easily with customers in specific areas.

Interactive Virtual Response (IVR): This feature helps to route your call to the correct department or person.

Automatic Call Recording: Enabling this feature helps record your phone calls and allows businesses to review and store meaningful conversations.
 

RingCentral 

Where does RingCentral Stand Out?

  • Have more integration than another provider.
  • Offers a business or toll-free number.
  • It is easy to set up and use


Where Does It Fall Behind?

  • Call quality depends upon the internet connection.
  • Customer support can be better.

How Do RingCentral and OpenPhone Compare?

  • Supports over 300 integrations with popular business tools like Zendesk, Microsoft Team, and Salesforce.
  • Designed for companies of all sizes.
  • Offers extensive customer support options, ensuring businesses can get assistance.

CloudTalk

CloudTalk is the VoIP platform that offers a virtual number and allows the business to make calls, texts, and conference meetings. Primarily, it focuses on customer service and sales teams with advanced features such as unlimited inbound calls, automated call distribution, and click-to-click functionality.


Features of CloudTalk


3-Way Calling: It allows you to connect three people on a signal phone, which can be beneficial for quick team meetings or bringing in a third party to a conversation.

Call Transfers: This allows you to transfer a call to another user or department, which helps improve customer service.

Skill-based Routing: Automatically direct incoming to the most qualified team member to ensure the user speaks with the best-suited representative. 
 

CloudTalk

Where Does CloudTalk Stand Out?

  • It has a user-friendly interface.
  • It offers remarkable stability and reliability that ensure interrupted communication.
  • It seamlessly integrates with essential business tools such as helpdesk software and CRM.


Where Does It Fall Behind?

  • It has a complex and expensive pricing structure.
  • Access to customer service is limited.

How Do CloudTalk and OpenPhone Compare?

  • CloudTalk offers advanced features like call routing, interactive voice response (IVR), and voice transcription.
  • It includes robust analytics and reporting tools that help track performance metrics.
  • Provides a virtual number for over 100 countries that help create a local business presence. 

MightyCall

MightyCall is the VoIP platform that offers a virtual number for 100+ countries. The platform is mainly designed for small to medium businesses, offering features like call forwarding, virtual receptionist, and voicemail management, which help streamline communication. MightyCall can be perfect for companies looking for a simple and effective phone solution platform.


Features of MightyCall


Toll-free and local numbers: Offers businesses a toll-free and local number, making it easier for customers to reach your business.

Number porting: You can transfer your existing phone number to MightyCall, so you don’t have to change your business contact information.

Click-to-Call: Enables customers to click a button on your website or email to start a call with your business instantly.

 

MightyCall

Where MightyCall Stand Out?

  • It offers excellent customer support with timely assistance.
  • It offers a customizable call flow, which helps businesses to control call flow, pre-recorded messages, and greetings.
  • It offers an intuitive user interface for both website and mobile applications.
     

Where Does It Fall Behind?

  • Call quality depends upon the high-speed internet.
  • The user experiences some initial lag and technical glitches.

How Do Mighty Calls and OpenPhone Compare?

  • It offers multiple call management features like call queuing, live call transfers, and call screening that help businesses efficiently handle a high volume of incoming calls.
  • It offers a comprehensive feature set that enhances customer service capabilities.
  • It has a dedicated customer support team available 24/7 to help you.

8x8

8x8 is an American-based VoIP communication platform that offers a voice, chat, video, and contact center solution for businesses of all sizes. Additionally, it provides advanced security features and compliance with various regulations, making it a strong choice for businesses in regulated industries.


Features of 8x8


Unified communication: You can combine various communication tools, such as messaging, voice, and video calls, into one platform.

Supervisor analytics: You will get detailed reports and insights into overall performances that help managers make informed decisions.

Monitor, whisper: It allows the user to listen in on live calls (Monitor) and offer private advice to agents without the customer hearing (Whisper).

 

8x8

Where 8x8 Stand Out?

  • It offers unlimited calling for at least 14 counties.
  • It is integrated with dozens of popular applications.
  • It offers video conferencing for more than 100 participants without upgrading to the new plan.
     

Where Does It Fall Behind?

  • It might be suitable for mid-large enterprises and not suitable for small businesses.

How Do 8x8 and OpenPhone Compare?

  • Offers many integrations that help users with a more seamless and centralized workflow.
  • Provides features like an intelligent dialer and click-to-call, which can help the sales team to enhance productivity. 

Ooma

Ooma is a cloud-based provider that offers various communication services for individuals and businesses. The platform allowed users to effectively manage their communication with features like voicemail transcription, call blocking, and intelligent call queuing. Also, its business plans include a virtual receptionist and the ability to create multiple extensions, making it a good option for small to medium-sized businesses.


Features of Ooma


Virtual extension: It allows you to create extensions that are not tied to a physical phone.

Call transfer: It allows you to transfer an ongoing call to another person or department seamlessly.

Call logs: Provide details like incoming, outgoing, and missed calls with their date, time, and duration.

 

Ooma

Where Ooma Stand Out?

  • It offers reliable performances with exceptional call quality.
  • It offers a cost-effective solution, especially for small to medium businesses.
  • Features like virtual extensions and mobile apps make it more flexible for remote work.
     

Where Does It Fall Behind?

  • Initial setup can be challenging.
  • Some users feel that it has limited customization options.

How Do Ooma and OpenPhone Better?

  • It offers advanced features with HD voice quality compared to OpenPhone.
  • It is integrated with some popular CRM systems and business tools.

Grasshopper

Grasshopper is a virtual phone system for small businesses and entrepreneurs, providing features like call forwarding, voicemail management, and custom greetings. It is mainly known for its simplicity and ease of use, allowing users to manage their business calls from their personal devices.


Features of Grasshopper


Live call transfer: You can transfer your active call to another team member without hanging up and redial.

Business phone number: It provides a business phone number separate from your personal number.

Virtual fax: It allows you to send and receive faxes digitally without a traditional fax machine.
 

Grasshopper

Where Grasshoppers Stand Out?

  • It offers affordable pricing that is suitable for small businesses or start-ups.
  • It helps businesses to build a professional image with the virtual phone system.
  • It has an easy-to-use interface that simplifies the user experience.
     

Where Does It Fall Behind?

  • It lacks the features for outbound calls
  • Voicemails are deleted after 30 days. 

How Do Grasshopper and OpenPhone Compare?

  • It offers multiple extensions and allows users to share numbers.
  • It offers better customer support compared to OpenPhone, which can improve user experiences.
  • It offers comprehensive features for small to medium businesses at affordable prices. 

Choose the Best OpenPhone Alternative

When switching from OpenPhone to another alternative, evaluating your business's needs and requirements is essential. Each alternative offers a different feature, pricing structure, and customer support. So, choose the platform that fits your company and improves customer support and productivity.

Consider Calilio, a trusted and reliable cloud telephony platform designed to cater to businesses of all sizes. It has modern business features at affordable pricing and exceptional customer support. Sign up today to buy a virtual number and get a communication solution for your business.

Frequently Asked Questions

What is better than an OpenPhone?

Calilio, RingCentral, Dialpad, Nextiva, CloudTalk, and 8x8 are better options than OpenPhone.

Is OpenPhone a VoIP?

Yes, OpenPhone is a VoIP platform that uses the internet to facilitate phone calls and allow users to make and receive calls from various devices.

Does OpenPhone use WiFi?

Yes, OpenPhone needs WiFi or Internet connection to be used. With a good internet connection, users can access this platform from anywhere.

Can I use the OpenPhone number for WhatsApp?

You cannot directly use an OpenPhone number for WhatsApp, as WhatsApp typically requires a mobile number for account verification. OpenPhone provides virtual phone numbers, often not accepted by services like WhatsApp, Uber, Airbnb, and banks.


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