Comparisons16 min read

RingCentral Alternatives

10 Best RingCentral Alternatives

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RingCentral has long been a go-to solution for many businesses seeking robust VoIP services. However, the landscape is rapidly changing with the introduction of many VoIP providers. Various RingCentral alternatives are making a mark by providing distinctive features, aggressive pricing, and custom solutions.

 

Different RingCentral competitors provide services that exceed business communication needs, from affordability to unique features.


What is Ringcentral?

RingCentral is a leading provider in the cloud communications sector. It offers an extensive feature encompassing VoIP, messaging, and video conferencing. The platform serves businesses of various sizes, facilitating seamless communication and collaboration. 


RingCentral transforms traditional phone systems into a unified communication hub by employing internet technology for telephony. It enables businesses to stay connected globally, enhancing operational flexibility and efficiency.

RingCentral Pricing

RingCentral has three pricing tires to meet the needs of businesses of all sizes. The prices can be customized based on user needs.

 

  • Core Plan ($20 Monthly Per User) 

    The core plan is $20 monthly for each user, providing essential communication features. It suits small teams needing straightforward telephony solutions.

     

  • Advanced ($25 Monthly Per User) 

    At $25 per month per user, the advanced plan expands on the core by adding enhanced functionality. It includes additional collaboration tools and analytics capabilities.

     

  • Ultra ($35 Monthly Per User) 

    The ultra plan, priced at $35 monthly per user, is the most comprehensive package designed for large enterprises. It offers advanced features, including priority support and increased storage options.

Major Advantages of Using RingCentral

RingCentral offers significant benefits, including scalability and flexibility in communications. Businesses benefit from its comprehensive approach to cloud-based telephony and collaboration.

 

Feature-Rich Plans

RingCentral's offerings include diverse plans with various features. From basic call handling to advanced analytics and reporting, options are available to suit every scale of operation.

 

Large set of Integrations

One of the standout advantages of RingCentral is its extensive integration capabilities. The platform connects with popular CRM systems, productivity tools, and email services. These integrations facilitate a unified communication experience to satisfy customers.

  

Global Accessibility

RingCentral's global reach benefits businesses with international operations or remote teams. The service ensures reliable communication without the need for traditional telephony infrastructure. Worldwide accessibility supports business expansion and remote work strategies.

 

Customization Options

Businesses using RingCentral get the ability to tailor the system to their specific needs. From personalized greetings and hold music to advanced call routing rules, the platform provides a range of options. Different customization levels enhance the user experience.

Why Business Looks for Alternatives to RingCentral?

Businesses seek RingCentral alternatives due to various limitations and challenges encountered with the service. Factors such as cost, feature complexity, and scalability prompt searching for other solutions.

Problem in Active Features

Users report inconsistencies within RingCentral’s active features. These problems can hinder communication and overall business operations. As a result, organizations may look for RingCentral competitors offering more reliable or suitable feature sets.

Pricing Concerns

The pricing structure of VoIP often prompts businesses to explore alternatives to RingCentral. The cost can be a significant factor for SMBs, especially when budget constraints are tight. Businesses seek RingCentral alternatives that offer a better balance between cost and functionality.

Slow Customer Service Response

Delayed responses from customer service can be a critical issue for businesses relying on timely support. The slow response time makes companies consider other RingCentral competitors known for more prompt customer service.

Complex Mechanism

The complexity of RingCentral's mechanism can pose challenges for users, especially those with limited technical expertise. Businesses often prefer VoIP providers that offer simpler, more user-friendly interfaces. 

Business Scalability Issues

Scalability is a vital consideration for growing businesses. However, businesses find that RingCentral does not fully meet their expanding needs. It leads to exploring alternatives offering flexible plans and features that accommodate growth.

Best RingCentral Alternatives

RingCentral Competitors

Pricing

Key Features
Calilio
  • Basic Plan ($12 monthly per user)
  • Business Plan ($28 monthly per user)
  • Enterprise plan (Custom)
  • Unified Communication Platform
  • Advanced Call Management
  • Comprehensive Analytics
  • Dedicated Customer Support
Nextiva
  • Essential Plan ($17.39 monthly per user)
  • Professional Plan ($20.75 monthly per user)
  • Enterprise Plan ($27.44 monthly per user)
  • Business Automation
  • Remote Availability
  • Mobile and Desktop App
  • Unlimited Online Faxing
OpenPhone
  • Starter ($15 monthly per user)
  • Business Plan($23 monthly per user)
  • Enterprise Plan(Custom)
  • AI Message Response
  • Number Sharing
    Contact Sync
  • Call Transfers
Dialpad
  • Standard Plan ($15  monthly per user)
  • Professional Plan ($25 monthly per user)
  • Enterprise Plan (Customized Plan)
  • AI-powered call 
  • Reliability and Uptime
  • 24/7 Agent Support
    Dial-by-extension
MightyCall
  • Core Plan ($15 monthly per user)
  • Pro Plan($20 monthly per user)
  • Enterprise Plan (Custom)
  • Voicemail transcription
  • CRM Integration
    HD Voice
  • Unavailable Message
8×8 
  • X2 Plan ($24 monthly per user)
  • X4 Plan ($44 monthly per user)
  • X6 Plan  ($85 monthly per user)
  • X7 Plan  ($110 monthly per user)
  • X8 Plan ($140 monthly per user)
  • File Sharing
  • Internal Chat
  • Team Supervision
  • Team Rooms
Vonage
  • Basic Mobile Plan ($19.99 monthly per user)
  • Premium Plan ($29.99 monthly per user)
  • Advanced Plan ($39.99 monthly per user)
  • SLA
  • Virtual Receptionist
  • Video Conferencing
  • Visual Voicemail
CloudTalk
  • Starter ($25 monthly per user)
  • Essential ($35 monthly per user)
  • Expert ($50 monthly per user)
  • Custom Plans
  • Agent Interface
  • IVR
  • Business Collaboration Feature
  • Call Queue
Google Voice
  • Starter($10 monthly per user)
  • Standard ($20 monthly per user)
  • Premier($30 monthly per user)
  • Ring Groups
  • Caller Id
  • Call Monitoring
  • Call Screening
GoTo Connect
  • Basic Plan ($27 monthly per user)
  • Standard Plan ($32 monthly per user)
  • VoIP Calling
  • Custom Auto-Attendant
  • Call Waiting and Call-on Hold
  • Number Porting

1. Calilio

Calilio is a cloud-based communication solution designed to cater to the diverse needs of modern businesses. It offers a comprehensive suite of services, including voice and messaging. Calilio services are engineered for businesses seeking alternatives to traditional telephony systems. The platform is enriched with advanced features organized within an intuitive digital workspace.

 

Key Features

 

  • Unified Communication Platform: Calilio simplifies communication by integrating voice, video, and messaging on one platform. Unification eliminates the need for multiple tools, enhancing team collaboration.
  • Advanced Call Management: The platform excels in call management, allowing for detailed customization. Users can easily tailor call routing and handling, aligning with their unique business needs.
  • Comprehensive Analytics: Calilio offers precise analytics, providing clear insights into communication patterns. The data aids in making informed decisions to improve efficiency and effectiveness.
  • Dedicated Customer Support: With dedicated support, Calilio ensures reliability. The support team's quick response time helps maintain continuous, hassle-free communication services.

 

Major Pros and Cons of Calilio

 

Pros

Cons

  • Cost-effective plans support every business need.

     

  • Large and diverse feature set which can be customized as per needs.

     

  • Dedicated support to solve problems 24/7.

     

  • A wider array of countries supports international phone numbers.
  • Selection challenges due to an extensive feature set.

     

  • Consists of extensive analytics, which may appear difficult at first.

 

Why Calilio is Better than RingCentral?


Calilio emerges as a top Ringcentral alternative, providing robust communication solutions. It combines efficiency with innovation, offering features that facilitate internal and external communication. Calilio provides distinct features, such as sentiment analysis and traffic analysis by country, which are not typically found in RingCentral. Additionally, Calilio boasts a user-friendly interface, making it an appealing choice for business.

 

Calilio offers affordable pricing. It ensures that businesses of all sizes can access its advanced features without excessive cost. The combination of innovative features and cost-effectiveness positions Calilio as a superior choice.

2. Nextiva

Nextiva is a prominent cloud-based communication provider. It specializes in delivering comprehensive VoIP solutions to businesses. Nextiva is known for its innovative approach to business communication, integrating voice, video, and team collaboration tools. Moreover, Nextiva offers scalable solutions designed to enhance operational efficiency.

 

Key Features

 

  • Business Automation: Nextiva's platform facilitates business automation and reduces manual tasks. The efficiency from Nextiva allows companies to focus on core activities.

     

  • Remote Availability: Nextiva ensures team members can connect and collaborate from any location. Remote flexibility supports a distributed workforce effectively.

     

  • Mobile and Desktop App: The Nextiva app combines mobility and functionality. It offers access to communication on both mobile and desktop and ensures connectivity.

     

  • Unlimited Online Faxing: Nextiva provides unlimited online faxing, eliminating the need for traditional fax machines. The modern solution enhances document sharing and management.

 

 

Major Pros and Cons of Nextiva

 

Pros

Cons

  • A large set of collaboration features to support business needs.

     

  • Availability of different VoIP hardware for sale or lease.

     

  • Advanced security and monitoring to be safe from breaches.
  • Customer service concerns are not clearly stated.

     

  • Less feature set on basic plans.

     

  • Limited integration capabilities.

 

Why Nextiva is Better than RingCentral?

 

Nextiva stands out as a RingCentral alternative by offering a more extensive set of collaboration tools. It offers a variety of VoIP hardware options, promoting adaptability and customization. With a focus on security and advanced monitoring, it ensures secure communication. Moreover, it offers comprehensive features and tools for businesses to thrive. Nextiva’s approach to integration capabilities distinguishes it from RingCentral, making it a preferred choice.

3. OpenPhone

OpenPhone is a cloud-based VoIP service designed specifically for small businesses and entrepreneurs. It simplifies business communications by offering essential call management features. The service is ideal for those seeking to manage their business phone system without complexity.

 

Key Features

 

  • AI Message Response: OpenPhone incorporates AI message response capabilities. It allows automated and intelligent replies to common inquiries.

 

  • Number Sharing: The platform supports number sharing to manage calls and messages from a single phone number. Number sharing fosters teamwork.

 

  • Contact Sync: Contact sync functionality ensures client information is up-to-date. The synchronization simplifies the communication process.

 

  • Call Transfers: Call transfers are effortlessly handled within OpenPhone. It allows calls to be moved between team members with ease.

 

Major Pros and Cons of OpenPhone,

 

Pros

Cons

  • Extensive support for growing business.

     

  • Modern technology with AI-powered features.

     

  • Regular feedback and timely maintenance.
  • Lacks a proper set of collaboration features like video conferencing.

     

  • Excludes advanced functionalities for larger businesses and enterprises.

Why is OpenPhone Better than RingCentral?

 

OpenPhone stands out as an alternative to RingCentral primarily due to its ease of use. On the other hand, RingCentral caters to a broad spectrum of business sizes with a complex array of features. Furthermore, OpenPhone offers a more tailored and user-friendly experience. The simplicity, combined with its innovative AI message response, makes it a preferable option.

4. Dialpad

Dialpad's AI-driven methodology transforms business communications. Its unmatched dependability and call analytics establish a new VoIP benchmark. Moreover, it is famous for internal connection features demonstrating user happiness. Dialpad is regarded as a top option for progressive companies as well.

Key Features

 

  • AI-powered call: Dialpad's AI analyzes calls in real time. It offers insights and transcriptions to improve conversations.

 

  • Reliability and Uptime: It guarantees high reliability and consistent uptime. Businesses rely on Dialpad for steady communication.

 

  • 24/7 Agent Support: 24/7 support from Dialpad ensures any issues are quickly resolved. Continuous availability is crucial for maintaining business operations.

 

  • Dial-by-extension: Dialpad simplifies internal communication with its dial-by-extension feature. It improves workflow efficiency with easy team members' communication.

 

Major Pros and Cons of Dialpad

 

Pros

Cons

  • Advanced AI-powered features to fulfill modern needs.

     

  • Easily accessible across multiple devices.

     

  • Supports data-driven decisions with robust tools.
  • It does not have end-to-end encryption for messages and calls.

     

  • Upgrading enterprise plans is necessary for essential features.

 

Why is Dialpad Better than RingCentral?

 

Dialpad offers a unique proposition with AI-driven capabilities, setting it apart from RingCentral. The platform's emphasis on technology-driven solutions gives businesses a modern communication approach. Additionally, Dialpad's commitment to reliability solidifies its position as a preferable choice for businesses.

5. MightyCall

MightyCall is a virtual phone system designed for small to medium-sized businesses. It offers a range of features aimed at improving customer communication and management. With its cloud-based setup, MightyCall facilitates easy call handling, voicemail management, and customer interactions without extensive hardware.

 

Key Features

 

  • Voicemail transcription: Voicemail transcription turns voice messages into text. Transcription of voicemails simplifies message management and response.

     

  • CRM Integration: Integration with CRM systems enhances customer relationship management. It streamlines workflows and improves service quality.

     

  • HD Voice: HD Voice ensures clear and crisp call quality. It enhances communication with customers and team members.

 

Major Pros and Cons of MightyCall

 

Pros

Cons

  • A large set of features is available even on basic plans.

     

  • Easy to set up and use with fewer hardware requirements.

     

  • Integrated AI for optimal call quality and cost
  • Pricing plans are not tailored for solopreneurs.

     

  • Could not fulfill the needs of larger enterprises.

 

Why MightyCall is Better than RingCentral?


MightyCall stands out as a perfect RingCentral competitor due to its comprehensive features. The feature set is accessible even on basic plans, making it highly cost-effective. Unlike RingCentral, MightyCall's AI enhances call quality affordably. It's ideal for small to medium businesses needing efficient communication without high costs.

6. 8×8

8×8 is a cloud-based communication platform offering voice, chat, and video conferencing solutions. It integrates various communication tools to facilitate seamless collaboration. 8×8 aims to enhance workplace efficiency and connectivity for businesses of all sizes.

 

 Key Features

 

  • File Sharing: 8×8 enables easy file sharing among team members. File sharing promotes collaboration and accessibility.

 

  • Internal Chat: The platform includes an internal chat feature. It allows instant messaging for quick communication.

 

  • Team Supervision: Team supervision tools are available to monitor and manage workflows. It helps in maintaining productivity.

 

  • Team Rooms: Team rooms offer dedicated spaces for collaboration. They are ideal for project-specific discussions.

     

Major Pros and Cons of 8×8 

 

ProsCons
  • Features like auto-attendant call routing are included in all plans.

     

  • Data-driven reporting capabilities with features such as real-time analytics and built-in reporting.

     

  • Support a wide range of business model integrations and CRM integrations.
  • Expensive entry-level Plan unfit for startups and small businesses.

     

  • Lacks proper user interface and web/mobile apps

 

Why 8×8 is Better than RingCentral?


8×8 has comprehensive features and integrations, available on all plans, making it a better alternative to RingCentral. Its focus team management tools provide valuable insights for businesses. Despite its higher entry-level pricing, 8×8 delivers superior functionality. Moreover, 8×8 supports a broad range of business needs, making it a strong RingCentral competitor.

7. Vonage

Vonage is a VoIP phone system that offers versatile telephony solutions for businesses. It blends traditional VoIP services with advanced features like video conferencing and messaging. Designed to adapt to various business models, Vonage easily facilitates global communication.

 

Key Features

 

  • SLA: Vonage guarantees service levels through its SLA. It ensures reliable communication for businesses.

 

  • Virtual Receptionist: An AI-based virtual receptionist streamlines call management. It offers a personalized caller experience.

 

  • Video Conferencing: Video conferencing allows face-to-face meetings, regardless of location. It supports collaboration and connectivity.

 

  • Visual Voicemail: Visual voicemail converts voice messages to text. It simplifies message management.

     

 Major Pros and Cons of Vonage

 

Pros

Cons

  • Customization options based on business needs.

     

  • Offers AI-based virtual receptionist as an innovative feature.

     

  • Distinct third-party connectivity and desktop and mobile app availability.
  • Costly to get various optional and necessary features.

     

  • A minimum one-year contract is needed; no free trial period exists.

 

Why is Vonage Better than RingCentral?

 

Vonage excels over RingCentral with its customization and flexibility. It matches services to business needs closely. The AI virtual receptionist and wide integration of Vonage boost efficiency. Despite higher costs for extras and long contracts, Vonage's advanced features make it a top choice. It's adaptable and competitive in cloud communication.

8. CloudTalk

CloudTalk is a cloud-based call center software designed for modern businesses. It offers advanced calling features integrated with CRM and e-commerce systems. CloudTalk aims to improve customer service and team collaboration. It's suited for businesses looking for scalable and efficient communication solutions.

 

Key Features

 

  • Agent Interface: The interface is intuitive, making navigation easy. It enhances agent productivity and customer interactions.

 

  • IVR: IVR technology directs callers automatically, improving call efficiency. It streamlines customer service processes.

 

  • Business Collaboration Feature: CloudTalk promotes teamwork with its collaboration tools. These features facilitate seamless internal communication.

     

  • Call Queue: Call queuing manages high call volumes efficiently. It reduces wait times and improves customer satisfaction.

 

Major Pros and Cons of CloudTalk

 

Pros

Cons

  • User-friendly dashboard and comprehensive analytics.

     

  • Swift technical support and customer service.

     

  • Facilitates global coverage and scalability.
  • Advanced tools need a lot of effort to learn and come with a lot of documentation.

     

  • Limited personalization choices in contrast to other competitors.

 

Why is CloudTalk Better than RingCentral?


CloudTalk is a perfect alternative to RingCentral with its intuitive interface and comprehensive analytics. Its rapid customer support and scalability make it ideal for businesses aiming for global reach. CloudTalk's efficiency in calls and team collaboration makes it a superior choice. The platform is a formidable RingCentral competitor in cloud communication.

9. Google Voice

Google Voice is a telecommunication service by Google offering voice calls, text messaging, and voicemail. It integrates with other Google services for unified communication. Google Voice is designed for personal and business use and simplifies managing communications across devices. It's known for its affordability and ease of use.

 

Key Features

 

  • Ring Groups: Ring groups ensure calls are distributed among team members. It optimizes response times and efficiency.

 

  • Caller ID: Caller ID lets users see who is calling before answering. It adds a layer of security and preparation.

 

  • Call Monitoring: Call monitoring aids in quality control and training. It ensures standards are maintained during calls.

 

  • Call Screening: Call screening gives control over incoming calls. Users can block, accept, or send calls to voicemail.

 

Pros and Cons

 

Pros

Cons

  • Reasonably priced in comparison to competitors with an extensive list of features.

     

  • Multi-device compatibility with user-friendly interfaces.

     

  • Free calls to the USA are available in all its plans.
  • Lacks proper call analytics, which results in improper insights.

     

  • Limited business collaboration tool.

 

Why is Google Voice Better than RingCentral?

 

Google Voice offers a cost-effective alternative with its straightforward pricing. Its integration with Google's ecosystem and multi-device support provide a seamless communication experience not fully matched by RingCentral. While it may lack advanced business tools, Google Voice's simplicity and efficiency make it an attractive option.

10. GoTo Connect

GoTo Connect is a comprehensive, unified communications service that offers a blend of VoIP calling, messaging, and video conferencing. It's designed to streamline communication for businesses of all sizes. With its intuitive platform, GoTo Connect simplifies how teams interact and collaborate. It's known for its reliability and flexibility.

 

Key Features

 

  • VoIP Calling: VoIP calling with GoTo Connect delivers clear, reliable communication. It's designed for both internal and external conversations.

 

  • Custom Auto-Attendant: The custom auto-attendant guides callers efficiently. It ensures that calls reach the right person or department.

 

  • Call Waiting and Call-on Hold: Features like call waiting and on-hold music enhance the caller experience. They keep customers engaged while waiting.

 

  • Number Porting: GoTo Connect allows for easy number porting. It makes switching providers seamless without losing existing numbers.

 

Major Pros and Cons of GoToConnect

 

Pros

Cons

  • Easy to deploy with less technical expertise.

     

  • Easy transition between chat and a call with a single click.

     

  • 24/7 access to technical support for solving issues.
  • Problems with call quality when there is limited bandwidth.

     

  • Expected features like call recording, analytics, and a dashboard are absent from the basic plan.

 

Why GoToConnect Voice is Better than RingCentral?


GoTo Connect has a user-friendly setup and seamless communication transitions which makes it a better alternative to RingCentral. Its 24/7 technical support ensures businesses have the help they need anytime. While GoTo Connect might face challenges with call quality on limited bandwidth, its comprehensive support offers significant advantages. The platform's simplicity and communication features position GoTo Connect as an ideal RingCentral alternative.

Conclusion

Navigating the landscape of RingCentral alternatives offers a business phone system that best fits their needs and budget. Each alternative brings its own set of features, pricing, and support options. Choosing the right provider can significantly enhance productivity.

 

Calilio, in particular, stands out as an attractive choice for businesses evaluating their options. For a detailed comparison, our Calilio vs. RingCentral page offers an in-depth look, helping you make an informed decision. Ultimately, the goal is to select a service that meets current needs and scales seamlessly with future growth.

Frequently Asked Question

What should you look at while searching for a Ringcentral alternative?

Consider the features, pricing, scalability, and customer support when searching for a RingCentral alternative. Ensure the chosen service aligns with your business requirements and offers room for growth.

Why Calilio is better than other ringcentral alternatives?

Calilio stands out for its affordability, comprehensive feature set, and excellent customer support. Its versatility makes it suitable for businesses of all sizes. Moreover, Calilio offers a perfect balance between functionality and cost.

Is there a free alternative to RingCentral?

There are free alternatives to RingCentral, but they may offer limited features. Google Voice, for instance, provides basic VoIP services at no cost for personal use, making it a viable option for small teams.

What are the cheapest alternatives to RingCentral?

The cheapest alternatives to RingCentral include providers like Calilio and Google Voice. They offer competitive pricing without compromising on essential communication features. Furthermore, providers like Calilio and Google Voice suit businesses looking for budget-friendly options.

 

Last Updated: March 18, 2024


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