VoIP Examples for Personal & Business Use

Voice over Internet Protocol (VoIP) is a technology that lets you make voice calls using the internet instead of traditional phone lines. Instead of using physical cables, VoIP sends voice data through online networks.

With VoIP, calls can be made from smartphones, laptops, tablets, or IP phones. As long as there is an internet connection, VoIP works from any location and any device.

VoIP can be set up in different ways depending on how the phone system is hosted and managed. Based on deployment, VoIP solutions range from fully cloud-based systems to setups that run on local office hardware, with hybrid options in between.

• Hosted VoIP: Hosted VoIP is a cloud-based phone system where the service provider manages the servers, software, and maintenance, and you access it through the internet. The popular examples of hosted VoIP include Calilio, RingCentral, and Nextiva.
• On-premise VoIP: On-premise VoIP is a phone system installed and managed on your own office hardware, giving full control but requiring in-house maintenance. The examples of on-premise VoIP include Asterisk or Cisco IP-PBX. These companies use their own in-house Private Branch Exchange (PBX) system to manage all business calls.
• Hybrid VoIP: Hybrid VoIP combines cloud-based VoIP with on-site equipment, allowing some calls and features to run online, and others to stay on-premise. Examples include 8x8, Microsoft Teams, Dialpad, and Mitel.

VoIP is used for both personal and business communication. Personal VoIP is built for individual use, where the focus is on simple voice calls, video calls, and messaging over the internet. Business VoIP is designed for professional use and supports organized calling and team communication.

1. Calilio

Calilio is a top VoIP app for business that combines a cloud phone system with built-in call center tools. It supports virtual numbers, business calling, and texting, along with smart call routing, for sales and support teams. The platform also includes the call analytical tool, including AI-powered call reports with summary, transcription, and sentiment analysis. The app is available for Android, iOS, and desktop. It suits the companies that need more than basic calling, without running a complex traditional PBX setup.

Key Features:

• AI-powered call reports
• Customer Caller ID
• Interactive Voice Response (IVR)
• Unified Call Box
• Sentiment Analysis
• Call notes and call tagging

2. RingCentral

RingCentral is a leading VoIP-powered business communication app. The platform combines IP calling, video meetings, SMS, fax, and caller management in one system, making it suitable for daily business communication. RingCentral also supports businesses with round-the-clock customer support and flexible service plans.Key Features:

• Business SMS
• Call Flip
• Automatic Call Recording
• Visual Voicemail
• Hot Desking
• Voicemail-to-email

3. Dialpad

Dialpad is a fully unified business communications platform that combines call, text, message, and meetings in a single platform. It provides HD call quality along with unlimited call recordings. It's built-in AI generates live call transcription and even sends you follow-ups with meeting recaps. For sales and support teams, it also offers real-time coaching and keyword alerts to help agents stay on track while talking to customers.Key Features:

• Live call and meeting transcription
• Automatic post-call summaries
• Call routing
• IVR menus
• Customer caller ID
• Call transfer
• Call flip

4. Nextiva

Nextiva is another leading example of voip business app that brings calls, chat, sms, messaging, email, video, and social channels together to make interaction easier. It includes AI-powered call transcription, call analytics, summary, intelligent call routing, and real-time customer insights, along with sentiment tracking.
Key Features:

• Call forwarding
• Video conferencing with 200+ participants
• Screen sharing
• Unified app
• Click to call
• Virtual fax
• Auto-attendant

5. Aircall

Aircall’s VoIP app transforms their sales and customer support teams by combining voip calling with call center features like IVR, call routing, analytics and CRM integrations. Furthermore, Aircall includes AI Voice Agents for handling inbound calls on their own, while AI Assist helps human agents with real-time prompts, follow-ups, and call recordings.Key Features:

• AI-powered Call Intelligence
• AI Assist
• AI Voice Agent
• Multi-line Power Dialer
• Call Disposition

1. WhatsApp

WhatsApp is a highly popular social media app with over 2 billion users in more than 180 countries. It's used for voice calls, messaging, and video calls. The platform supports one-on-one video calls along with group calling up to 32, including additional features like video recording, screen sharing, call scheduling, and desktop calling.

2. Viber

Viber is a well-known VoIP-based messaging app designed for everyday communication. The app supports voice calls, video calls, and group chats, including up to 250 group members. You can enjoy high-quality calls even on average internet connections. Its messages and calls are protected with end-to-end encryption by default. You can also send disappearing messages for added privacy.

3. Facetime

FaceTime is a VoIP application developed by Apple that allows users to make voice and video calls over the internet using Wi-Fi or mobile data. It is mainly used for personal communication and is built into Apple devices, while non-Apple users can only join calls through a web link.

VoIP can also be categorized based on how it is applied in real-world communication. Different VoIP setups support different activities, such as business calling, customer support, personal conversations, and real-time collaboration.

VoIP is used in modern business phone services to handle company calls over the internet. Employees can make and receive calls using their desk phones, computers, or mobile devices while sharing the same business number. VoIP providers like Zoom Phone, Justcall Quo, and Nextiva offer business phone systems with features such as call routing, auto-attendants, voicemail-to-email, analytics, and multi-device support to help companies manage customer calls efficiently via the internet.

Most of the modern call centers use VoIP to manage inbound and outbound calls through the VoIP phone systems. Agents handle customer calls using the dedicated software instead of traditional phone lines. Some of the best examples of VoIP call center solutions are Aircall, 8x8, Genesys, RingCX, and Dialpad Support.

Apps like WhatsApp, Viber, and FaceTime are common examples of VoIP that allow you to make voice calls, video calls, or text over the internet. When the caller and receiver use the same apps over the internet, the calls are free.

A modern paging system uses VoIP to deliver voice announcements across large facilities like hospitals, schools, and warehouses. Instead of using separate phone lines, these systems operate over the existing IP network. Staff can send clear, instant messages through connected speakers or devices over Wi-Fi using VoIP-based paging features offered by providers like Valcom, Cyberdata, and Advanced Network Devices (AND).

Video conferencing tools use VoIP to transfer voice and video data during online meetings. The technology allows one-on-one interaction or group calls through computers, smartphones or other devices. Zoom, GotoMeeting, WebEx Meeting, Dialpad Meetings, Google Meet, and Microsoft Teams are some of the well-known examples of VoIP video conferencing tools.

Online games also use VoIP to enable live voice chat between players. Leading games such as Fortnite and Valorant integrate Vivox to allow gamers to communicate through headsets while playing together, allowing them to coordinate moves and react accordingly.

VoIP lets you make voice calls, video calls, and send messages over the internet instead of traditional phone lines. Different types of VoIP serve different needs. Personal VoIP works best for everyday communication, such as calling friends or family through apps that support voice and video calls over Wi-Fi or mobile data. Business VoIP, on the other hand, is designed for professional use and supports team collaboration, customer support, and sales operations through structured phone systems.

Calilio offers a perfect VoIP solution for both personal and business use. You can use it for basic calling or texting at a low cost. Or, you can implement it as your business phone system to improve team collaboration and enhance customer experience with its broad category of call management features.