10 Best VoIP Solutions for Government Agencies

VoIP helps government agencies lower communication costs, ensures high-level security and data protection, and enables efficient, reliable communication across departments and remote teams.

1. Lower Communication Costs: VoIP significantly reduces calling expenses by moving voice communications to the internet from traditional phone lines. Government agencies can save on local, long-distance, and international calls, as well as on hardware, installation, and maintenance costs.
2. Advanced Features: VoIP systems come with a wide range of call management features like call forwarding, automated attendants, voicemail-to-email transcription, call recording, and analytics. These features help staff manage communications and streamline daily workflows, improving service delivery for citizens.
3. Scalability: Government agencies frequently need to expand services, open new offices, or onboard more staff. VoIP systems are highly scalable, allowing agencies to add new users and extensions without costly infrastructure upgrades.
4. High-Level Security and Data Protection: VoIP systems offer advanced security features such as call encryption, secure logins, and access controls. This helps protect sensitive government information and ensures compliance with security standards and regulations.
5. Supports Remote and Hybrid Work: With VoIP, employees can make and receive official calls from anywhere using a computer, mobile phone, or desk phone. This allows government staff to work from home, field offices, or different locations without communication gaps.

Calilio, Quo, Nextiva, GoTo Connect, RingCentral, Dialpad, Aircall, Zoom Phone, CloudTalk, and Five9 are the best VoIP solutions for government agencies. These platforms help departments manage internal and public communications, enhance collaboration, ensure security and compliance, and streamline day-to-day operations.

Calilio is a cloud-based VoIP system designed to help government agencies and administrative offices communicate securely and cost-effectively. It allows teams to make and receive calls over the internet and manage citizen inquiries, internal coordination, and service delivery through one unified platform.
Calilio offers advanced features such as Interactive Voice Response (IVR), call forwarding, sentiment analysis, voicemail-to-email, and call recording. These tools help agencies monitor performance, ensure compliance, and improve service delivery.

Moreover, with virtual phone numbers available from over 100 countries, agencies can set up dedicated local lines for different departments and public hotlines. Plus, its scalable design allows easy expansion by adding users, offices, or departments, making it suitable for government organizations of all sizes.

Key Features

• Call Forwarding
• Call Transfer
• Call Summaries and AI Reports
• Power Dialer
• Call Tagging and Notes
• Customizable Greetings
• Most-Used-Words Tracking

Pricing

Quo, formerly OpenPhone, is a cloud-based VoIP system for government agencies to make and receive calls over the internet. It unifies calls, texts, and voicemails in a single platform, allowing teams to manage citizen inquiries, coordinate internally, and deliver public services more efficiently across departments and locations. The platform supports both desktop and mobile devices, making it ideal for remote and hybrid government teams.
Quo also stands out with its AI-powered assistant, Sona, which answers calls, qualifies leads, and routes conversations 24/7. It ensures every citizen's inquiry is addressed, even outside business hours. Additionally, Quo integrates with popular Customer Relationship Management (CRM) systems like HubSpot and Salesforce, as well as automation tools such as Zapier and Make, ensuring smooth integration with multiple platforms to streamline government communication and operations.

Key Features

• Call Routing
• Call Forwarding
• Interactive Voice Response (IVR)
• Call Queues
• Bulk SMS
• Analytics and Performance Reporting
• AI-generated Call Summaries
• CRM and API integrations

Pricing

Nextiva is a cloud-based VoIP and Unified Customer Experience Management (CXM) platform designed to help government agencies connect with citizens. It allows teams to make and receive calls over the internet, handle texts, voicemails, and video calls, and manage public inquiries and internal coordination through a single, unified platform.
Nextiva provides advanced features, including AI-powered virtual receptionists, call forwarding, IVR, call queues, voicemail-to-email, call recording, and real-time analytics. It also offers shared inboxes and conversation histories to give teams full context for every interaction. Its scalable design supports government offices of all sizes, from small administrative units to large agencies, making it easy to add users, departments, or offices as operations expand.

Key Features

• Virtual Receptionist
• Call Forwarding
• Call Routing
• AI Transcription and Summarization
• Call Recording
• Voicemail-to-Email
• CRM Integrations

Pricing

• Small Business

• Enterprise

GoTo Connect offers a comprehensive, cloud-based VoIP platform tailored for government agencies, municipalities, and public services. With features like voice calls, video meetings, SMS, virtual fax, and CRM integrations, agencies can enhance collaboration and maintain consistent communication across all departments.
Moreover, GoTo Connect’s AI features, such as automated call distribution, virtual receptionists, real-time analytics, and intelligent virtual assistants, help reduce manual workload and optimize productivity. It also integrates with CRM tools like Salesforce, Microsoft Dynamics, and Zoho to ensure smooth workflows and coordinated team efforts, empowering agencies to provide high-quality public services.

Key Features

• AI-powered Virtual Receptionist
• Call Forwarding
• IVR
• Call Queues
• Voicemail-to-Email
• CRM Integrations
• Call Routing
• SMS Alerts and Personalized Updates

Pricing

RingCentral is a cloud-based VoIP and unified communication platform designed to help government agencies and public service organizations manage all citizen interactions from a single platform. It connects voice calls, video meetings, SMS, emails, and virtual events, enabling agencies to streamline communication and improve responsiveness.
With AI-powered features such as intelligent call routing, AI receptionists, real-time transcription, conversation intelligence, and sentiment analysis, agents can gain actionable insights into every interaction and enhance service delivery. Plus, its real-time dashboards, AI-driven alerts, and automated virtual assistants help track staff performance, optimize response times, and ensure citizens receive timely support.

Moreover, its seamless integrations with Microsoft 365, Salesforce, Beetexting and other government workflow applications provide full visibility into communication performance and operational efficiency.

Key Features

• RingOut
• Call Flip
• Call Screening
• Call Park
• Interactive Virtual Response (IVR)
• Automatic Call Recording
• Background Noise Reduction
• Call Forwarding
• Call Delegation

Pricing

Dialpad is an easy-to-set-up, cloud-based VoIP platform for government agencies that need secure and intelligent citizen engagement. It offers features like real-time call transcription, automated call summaries, sentiment analysis, and live coaching, which help teams understand citizen needs, improve service quality, and maintain compliance without extra effort.
With enterprise-grade security, including System and Organization Controls (SOC 2) compliance, Health Insurance Portability and Accountability Act (HIPAA) support, and Personally Identifiable Information (PII) protection, Dialpad ensures all communications meet strict government security standards.

Moreover, it allows agencies to port the phone number to retain existing phone numbers or get a virtual phone number in 40+ countries, making it easy to serve both local and international callers.

Key Features

• Call Summaries
• Call Screening
• Call Barging
• Call Forwarding
• Power Dialer
• Call Recording
• Three-way Calling
• Post-call Automation
• PIN-less Calls

Pricing

Aircall is an AI-powered cloud VoIP and customer communication platform designed to help government agencies handle citizen calls, messages, and support requests efficiently. It combines voice, SMS, WhatsApp, analytics, and automation into a single system, making it easier for public offices to manage high call volumes, improve response times, and deliver consistent public service.
With features like AI Voice Agents, real-time call insights, smart routing, IVR, and performance dashboards, Aircall helps agencies improve staff productivity and make data-driven decisions. It offers virtual phone numbers from 100+ countries, making it suitable for both local offices and international government operations. It integrates smoothly with tools like Salesforce, HubSpot, Zendesk, and Microsoft Teams, allowing agencies to connect their communication system with existing workflows.

Key Features

• Call Whispering
• Click‑to‑Dial
• AI Voice Agent
• Blocklist Numbers
• Spam Prevention
• Call Queuing
• Ring Groups
• Call Transcription
• Call Routing
• AI‑generated Summaries

Pricing

Zoom Phone combines reliable VoIP calling with the broader Zoom ecosystem. It allows staff to make and receive calls, access voicemails, and connect in meetings from any device, whether in-office, remote, or on the field. It provides features like automated call handling, smart voicemail management, call recording, and real-time analytics, which help agencies manage communications efficiently and respond to citizen inquiries faster.
Zoom Phone integrates with widely used tools such as Salesforce, Microsoft 365, Slack, and HubSpot, making workflows smoother for support teams. It includes unlimited domestic calls within the United States and Canada, along with features like fax support, push-to-talk, and multi-device connectivity, ensuring teams stay connected anywhere.

Key Features

• Automatic Call Distribution (ACD)
• Call Recording
• Call Blocking
• IVR
• Post-call Summaries
• Voicemail Prioritization

Pricing

CloudTalk is a powerful VoIP call center solution that helps government offices streamline communications, boost citizen engagement, and enhance staff productivity. It supports SMS, WhatsApp messaging, and AI-driven call tools, making it easier for agencies to manage high volumes of interactions. With virtual phone numbers available from over 160 countries, government agencies can stay connected with local residents and international partners efficiently.
CloudTalk provides advanced telephony features such as IVR call menus, call queuing, skill-based routing, and real-time monitoring, helping staff respond to inquiries quickly and reduce wait times. Moreover, it is fully compliant with local laws, including General Data Protection Regulation (GDPR), and Payment Card Industry Data Security Standard (PCI DSS), giving agencies confidence that sensitive data is always protected.

Key Features

• AI Conversation Intelligence
• 3 Way Calling
• Ring Groups
• Call Transfer
• Smart Dialer
• Skill-based Routing
• AI Voice Agents
• Smart Call Flows

Pricing

Five9 is an AI-driven cloud contact center platform designed to elevate citizen experiences with government offices. It enables agencies to deliver accurate, personalized service across multiple channels, including phone, email, web chat, and SMS. With global coverage, omnichannel support, and intelligent analytics, it helps governments monitor performance, optimize workflows, and maintain seamless communication with citizens and partner organizations.
Five9 offers advanced capabilities such as real-time monitoring, call analytics, and workforce engagement management, allowing staff to collaborate efficiently in both in-office and remote environments. Combining AI-powered agents with human support, it helps agencies manage routine inquiries, reduce wait times, and keep critical services available 24/7. The platform also complies with GDPR, PCI DSS, HIPAA, and SOC 2 Type 2 standards, ensuring strong data protection and regulatory compliance.

Key Features

• AI Agents
• Live Chat
• IVR
• Intelligent Virtual Agents (IVAs)
• Voicemail Transcription
• Intelligent Routing
• AI Summaries

Pricing

To choose the right VoIP system for government agencies, consider the platform’s security, reliability, ease of use, and cost-effectiveness. Also, ensure it integrates well with your existing systems and comes with essential telephony features like call forwarding, automated attendants, call recording, and analytics.

1. Cost-effectiveness: Evaluate pricing, including setup, maintenance, and long-term operational costs, to ensure it fits within the agency’s budget.
2. Ease of Use: Choose a system that is user-friendly for staff at all levels, with minimal training required.Security and Compliance: Ensure the system offers strong encryption, secure access controls, and meets government regulations for data protection.
3. Reliability: Look for a VoIP solution with high uptime, backup options, and emergency call support to maintain uninterrupted communication.
4. Advanced Features: Consider features like call forwarding, automated attendants, call recording, voicemail-to-email, and analytics to streamline workflows.
5. Integration Capabilities: Ensure the VoIP system can integrate with your existing CRM, case management software, or collaboration tools.

VoIP solutions play a crucial role in improving citizen service and enhancing agent performance in government agencies. Modern VoIP systems offer tools such as AI-powered agents, omnichannel support, and real-time analytics that help agencies deliver accurate and personalized services.

However, it's also important to choose the right VoIP system that helps reduce wait times, supports remote work, and ensures citizens have continuous access to essential services.