Top 10 Call Center Software for Sales & Support Teams

The best call center software solutions for sales and support teams include Calilio, RingCentral, Nextiva, Dialpad, Ringover, and many more. These platforms offer advanced features to help teams deliver seamless customer experiences and close deals more efficiently.

Calilio is a cloud-based call center software designed to simplify and enhance both inbound and outbound communication for sales and support teams. The platform integrates all customer interactions, calls, and messages into one centralized platform, helping teams stay organized and efficient.
Calilio offers advanced features such as a Power Dialer, which automates outbound calls and enables sales reps to connect with more leads faster. Additionally, it includes call routing and Interactive Voice Response (IVR) menus that efficiently direct incoming calls to the right representative, ensuring faster response times and an improved customer experience.

Calilio offers a user-friendly interface, strong scalability, and affordable pricing. It’s a smart choice for businesses of all sizes, from startups to large enterprises.

Features:

• Click-to-Call to instantly place calls from your browser or CRM without manual dialing.
• CRM integration for better lead management and personalized sales communication.
• Understand caller emotions in real time using AI sentiment analysis.
• Call Dispositions and Tags to label and track leads' call outcomes like “Interested” or “Needs Follow-Up”.
• Call analytics for team members to make real-time data-driven decisions based on identified KPIs.

Pricing:

RingCentral offers a modern call center solution tailored to the needs of modern sales and support teams. Whether the focus is on closing deals, nurturing leads, or resolving customer issues, RingCentral equips teams with the tools to do it all from a single platform.
RingCentral's robust outbound capabilities, such as predictive and progressive dialers, allow teams to maximize outreach, follow up with prospects, and efficiently stay connected with existing customers. The system also integrates with CRMs so that representatives can access customer data in real time.

Features:

• Supports blended call handling to manage both inbound and outbound calls seamlessly.
• Agent scripting tools with screen pop-ups to ensure personalized, consistent conversations with prospects and customers.
• Real-time and historical analytics for monitoring performance and optimizing campaigns.
• Call transfers, forwarding, and routing to easily direct calls to the appropriate team members.
• Allows agents to switch devices during calls or meetings without losing connection.

Pricing:

Nextiva is a leading VoIP call center solution providing advanced features. The platform’s intuitive interface makes it easy for teams to manage all interactions from a single, unified dashboard.
Nextiva supports organizations of all sizes with secure, enterprise-grade infrastructure and 99.999% uptime. Sales teams benefit from features like predictive dialer, CRM sync, and campaign management, while support teams thrive using omnichannel support, AI bots, and intelligent call routing.

Features:

• Real-Time Dashboards and Reporting to access 40+ customizable reports for performance tracking.
• Set up automatic outbound notifications to send customers reminders, updates, and other important information without manual intervention.
• Automatically transcribes calls for easier review and analysis.
• Captures customer interactions across multiple screens for quality monitoring.
• Provide agents with dynamic call scripting that adapts to each customer’s situation, ensuring personalized and consistent communication throughout every call.

Pricing:

Dialpad stands out as one of the best sales call center software solutions. It combines powerful AI features with a unified communications platform. The software includes tools like power dialers, local presence dialing, and CRM integrations that streamline outbound efforts, improve connect rates, and help close more deals faster.
One of Dialpad’s standout features is its AI-powered Real-Time Assist (RTA) cards, which provide sales reps with contextual prompts and coaching during live calls. Additionally, Dialpad offers powerful analytics tools that provide deep insights into team performance and interactions.

Features:

• Generates instant call summaries and action items, reducing manual note-taking for reps and agents.
• Enables easy categorization of calls for better tracking, reporting, and follow-up by sales or support teams.
• Self-Service Chatbot for handling common inquiries to reduce ticket volume and free up agent time.
• Allows agents to take or transfer calls across devices, ensuring flexibility.
• Enables real-time collaboration between agents and supervisors via integrated chat.

Pricing:

Ringover is a top-tier outbound call center software that combines intuitive usability with enterprise-level functionality, making it a go-to choice for sales and support teams.
What sets Ringover apart is its commitment to enabling smarter, faster communication without sacrificing user experience. Sales teams benefit from tools that enhance outreach speed and effectiveness, while support teams are empowered with live coaching and performance tracking capabilities to ensure service excellence.

Features:

• Automated outbound calling campaigns.
• AI note-taking and transcription for efficiency.
• Screen pop of customer info during calls.
• Two-way listening and call whisper capabilities.
• One-click call dialing for faster outreach.
• SMS campaigns for multi-channel lead engagement.

Pricing:

Vonage Contact Center, built with deep integration for Salesforce, is a high-performance communication solution. It enables teams to streamline operations, personalize customer interactions, and improve channel responsiveness. 
Vonage transforms traditional cold calls into engaging, personalized conversations for sales professionals. It offers real-time access to prospect data through Salesforce screen pops. Support teams also benefit from a responsive and intelligent routing system that ensures every customer query lands with the right agent at the right time.

Features:

• Configurable Call Recording for Compliance.
• Gamification with real-time leaderboards and performance tracking.
• Conversation Analyzer for speech analytics, transcription, and insights into customer conversations.
• Auto-dialing from Salesforce lists and campaigns for faster outreach.
• Local Caller ID (CLID) for higher pickup rates.
• A virtual assistant to automate responses and handle common customer requests.

Pricing:

Five9 is a cloud-based contact center platform designed to help your team exceed customer expectations through AI, automation, and intelligent workflows. It empowers agents to deliver empathetic, personalized service while allowing customers to engage on their preferred channels, including voice, email, chat, SMS, or social messaging.
Additionally, Five9’s workforce optimization tools and real-time coaching capabilities help maximize agent performance, increase first-contact resolution, and drive better business outcomes. Its cloud-native architecture ensures consistent performance and real-time insights that improve decision-making and customer experience.

Features:

• Agent Call Scripting to ensure consistent, goal-driven conversations tailored to each sales scenario.
• Call Center Data Importing to streamline outbound campaigns with fast, automated list uploads.
• Predictive and Automated Dialing to maximize outbound call efficiency and increase conversions.
• Web Callback Service to capture leads directly from your website for immediate or scheduled follow-up.
• Call Statistics and Dashboards to monitor real-time campaign and agent performance.

Pricing:

Aircall is a leading contact center solution with a people-first, AI-powered communication approach. It enables teams to connect with customers across their preferred channels, including voice, chat, email, SMS, and social media, all within a unified, easy-to-use interface. This omnichannel engagement ensures seamless, personalized interactions that help sales reps surpass targets and deliver exceptional service.
Aircall offers advanced calling tools, such as Power Dialer and voicemail drop, to increase outreach efficiency and automate repetitive administrative tasks. By integrating AI and CRM systems, Aircall helps agents personalize every conversation with relevant customer data, ensuring informed communication that boosts sales success.

Features:

• AI Voice Agent to handle calls 24/7 with no missed calls and full context retention.
• Call Center Analytics to monitor key performance indicators.
• Warm Transfer for smooth handoffs by letting agents speak internally before transferring a call.
• Call Routing for directing customers to the right agent quickly for personalized support.
• Click-to-Dial to simplify calling directly from CRM tools.
• Call whispering to provide real-time coaching and support for team members during live calls.

Pricing:

3CX is a modern, software-based business phone system that unifies voice, video, chat, SMS, and live chat into one powerful platform. It helps businesses streamline customer interactions and internal collaboration.
3CX offers seamless CRM sync that automatically logs calls, displays contact details on incoming calls, and enables one-click dialing. These features reduce administrative workload and free up time for actual selling. The video conferencing and live chat functions help sales reps move leads through the pipeline faster, allowing real-time engagement and deeper conversations.

Features:

• Call Queues to manage high volumes of inbound calls and reduce customer wait times.
• Barge In, Listen In, Whisper to coach agents live and support complex calls without customer awareness.
• Voicemail Transcription to quickly review messages without needing to listen to audio.
• Call Reports to analyze team performance and identify improvement opportunities.
• Call center wallboard and switchboard to view live call activity and agent performance in real time.

Pricing:

Zendesk is a comprehensive call center solution designed to improve efficiency for teams across various industries. Offering a unified workspace, Zendesk integrates voice, email, chat, and messaging, enabling support agents to handle customer queries seamlessly in one place.
Zendesk simplifies complex workflows for support teams with features like AI ticket routing, IVR for self-service, and real-time dashboards to monitor performance. Sales teams benefit from Zendesk Sell, a smart CRM that streamlines lead management, automates tasks, and gives full visibility.

Features:

• AI Agents to handle routine inquiries 24/7 and resolve issues automatically, reducing agent workload.
• Prebuilt Analytics Dashboards to track KPIs such as response times, CSAT, ticket volume, and agent productivity.
• Intelligent Ticket Routing to direct inquiries based on agent availability, skills, and ticket priority.
• Call Monitoring, Barging, and Whisper Mode for quality assurance and real-time coaching.

Pricing:

When selecting the right call center software for your sales and support teams, prioritize ease of use, scalability, omnichannel support, AI features, and integration with existing tools.

Identify what your sales and support teams require most. Sales teams often need outbound calling features, lead tracking, and power dialers to accelerate outreach. Support teams, on the other hand, benefit from features like omnichannel ticketing, IVR systems, and tools for managing high volumes of inquiries effectively.

Look for a platform that combines voice, email, live chat, SMS, and social messaging into one unified workspace. This ensures customers can reach you on their preferred channel and agents can switch between channels without losing context or wasting time.

Ensure the software integrates smoothly with your existing CRM systems. This enables automatic logging of interactions, access to customer history, and better personalization during calls.

Choose a call center software that offers advanced tools for sales and support, such as AI call routing, power dialer, call analytics, and automation tools. These tools enhance efficiency, reduce agent workload, and improve customer experiences, helping you meet your sales and support goals.

Select a solution that can scale with your business growth, is easy for your team to adopt, and fits within your budget. Consider a software that adapts to your evolving needs while maintaining affordability and ease of implementation.

Before committing, test the software with free trials or live demos. This allows you to evaluate usability, performance, and how well it fits your current workflows and tech stack.

The right sales call center software doesn’t just manage calls; it empowers your teams to perform at their best. From smarter outreach and faster routing to real-time analytics, the solution you choose will impact productivity and customer experiences.