Top 10 Toky Alternatives to Try in 2025

Businesses look for Toky alternatives due to its lack of advanced features like AI call insights, better automation, and flexible settings. Some users also report slow support and higher costs as their team grows.

• Limited Call Automation: Toky supports call queues and notes, but it doesn’t include advanced call automation like idle routing or auto-labeling.
• No AI-Powered Call Insights: Toky doesn’t provide advanced AI features like call summaries, sentiment analysis, or automatic reasons for calls.
• Customer Support Issues: Many users report experiencing delays when trying to get assistance from customer support.
• Pricing Concerns: The cost increases as you add more users. Many Tokyo alternatives offer more features for the same or even lower price.
• Less Flexibility and Control: Toky offers fewer options to customize call flows or manage user settings.

Calilio, Aircall, CloudTalk, JustCall, Dialpad, Grasshopper, RingCentral, Nextiva, OpenPhone, and MightyCall are the 10 best alternatives to Toky.

Calilio is one of the best Toky alternatives that offer a smart, reliable, and easy-to-use phone system for businesses.
While Toky offers standard features like call recording and voicemail-to-text, it lacks the advanced AI tools like AI-powered call summaries and sentiment analysis. Calilio includes these AI features as a key part of its service. After every call, it automatically provides a call summary, sentiment breakdown, and reason for the call, helping teams respond faster and focus on what matters most.

When it comes to international presence, Toky supports virtual phone numbers only in 60+ countries, but Calilio goes further with access to numbers in 100+ countries. Plus, Calilio offers more responsive customer support and affordable pricing, starting from just $15/month, giving your business better value as it grows.

Why Choose Calilio Over Toky?

While Toky only offers basic reporting and optional transcription, Calilio gives you detailed insights after every call, like call summaries, sentiment analysis, reason for the call, and the final outcome. It also offers advanced call features like IVR, call queue, call forwarding, and voicemail. Plus, with better call routing tools and affordable plans, Calilio offers more value for growing teams.

Aircall is a top VoIP alternative to Toky that prioritises fast setup, seamless integrations, and real-time team coordination. It connects with over 100 platforms, including Salesforce, HubSpot, Zoho, Intercom, and Zendesk. These integrations allow for automatic data sync, click-to-call from CRMs, and quick access to contact history—which Toky offers only in a limited form.
Unlike Toky, which charges per minute, Aircall offers unlimited calls within the US and Canada, available under its essential plans. This pricing model makes Aircall more cost-effective for the sales team handling a high volume of outbound calls.

While Toky limits its focus to voice and SMS, Aircall combines strong communication tools like a shared inbox, notes, tags, and task assignments all in one platform. These tools support real-time collaboration, especially in fast-paced environments where clear follow-up is critical.

Why Choose Aircall Over Toky?

While Toky focuses more on the basics, Aircall delivers a more collaborative and integrated environment for teams that handle customer calls at scale. With a focus on shared workflows, instant visibility, and automated after-call tasks, Aircall helps reduce response time, improve team coordination, and keep customer data aligned across systems.

For businesses focused on outbound sales, CloudTalk is a strong Toky alternative. Compared to Toky, which handles basic power dialing, CloudTalk’s predictive dialer scales better for high-volume calling. It uses AI to dial multiple numbers at once and helps agents quickly connect with prospects. Moreover, CloudTalk also includes answering machine detection and voicemail drop, helping sales teams save time and focus on real conversations.

Likewise, CloudTalk uses skill-based routing, sending calls to the most qualified agent based on language, expertise, or department. This improves first-call resolution and ensures a better customer experience. Additionally, CloudTalk also provides a visual drag-and-drop call flow editor, so you can easily build advanced IVR menus, skill-based routing, or time-based call paths.

Why Choose CloudTalk Over Toky?

CloudTalk is a better choice than Toky if your business handles a high volume of outbound calls and needs smarter automation. While Toky offers standard dialing and call routing, CloudTalk speeds up outreach with an auto dialer, helping agents connect faster. It also provides a visual call flow builder, making it easier to set up complex routing without technical help.

JustCall is a powerful alternative to Toky, offering an advanced automated phone system with built-in AI automation tools. While Toky offers basic call and SMS tools, JustCall stands out as a complete communication platform. It supports multi-channel messaging, including WhatsApp, email, and SMS automation, all from a single dashboard.
JustCall also includes an AI SMS Copilot to automate replies and campaigns, giving teams more control and reach, which is not available in Toky.

Support-wise, Toky relies on a ticket-based system with mixed reviews. JustCall is praised for its responsive service, offering faster assistance through multiple channels like live chat. It also integrates with over 100 business apps and complies with key standards like SOC 2 Type II, HIPAA, and GDPR.

Why Choose JustCall Over Toky?

JustCall offers more advanced features than Toky, making it a better fit for businesses that need automation, flexibility, and deeper insights. Its virtual assistant handles everyday tasks, freeing up agents to focus on other important duties. JustCall also supports multi-channel messaging, which helps teams stay connected with customers through different platforms.

Dialpad is a cloud-based Toky alternative known for its advanced AI-powered communication tools.
Toky lacks real-time coaching features. On the other hand, Dialpad includes Real-Time Assist (RTA) cards that pop up during calls when specific keywords like “refund” or product names are mentioned. These cards give agents quick access to talking points or relevant help articles, making it easier to respond accurately and confidently in the moment.

Moreover, Toky doesn't provide business-wide conversation insights. Dialpad allows you to track custom keywords across all calls. For instance, flagging when a competitor is mentioned or spotting compliance terms. This level of automation and strategic visibility is not available in Toky.

Why Choose Dialpad Over Toky?

While Toky provides basic VoIP services, Dialpad offers advanced AI-powered tools for sales, support, and team communication. Dialpad is designed for large teams and can handle a much higher volume of calls. It has processed over 10 billion minutes of conversations using AI and is trusted by big companies like T-Mobile.

If you need smarter call handling, more automation, and enterprise reliability, Dialpad offers more than what Toky currently provides.

Grasshopper is a simple Toky replacement for small firms and freelancers who want a business phone system without complicated setup. Unlike Toky, which runs entirely on VoIP, Grasshopper works with your existing mobile service. It forwards calls to your phone, helping you manage business and personal calls separately.
Instead of charging per user like Toky, Grasshopper’s pricing is based on phone numbers and extensions, which is often more affordable if you only need one number and a few extensions. This makes it a better choice for those looking to keep overhead low.

Grasshopper is also much easier to set up and manage. You can get started in minutes, all without needing technical knowledge. While Toky’s setup is quite confusing, Grasshopper keeps things simple, perfect for anyone who wants a professional phone system without extra hassle.

Why Choose Grasshopper Over Toky?

Grasshopper is a better fit than Toky for professionals who want a simple solution with smart tools. Also, since Grasshopper works with your existing mobile service, it’s easier to set up and manage.

RingCentral is a strong Tokyo competitor for businesses looking for more than just a virtual phone system. It stands out as a complete Contact Center as a Service (CCaaS). While Toky provides basic call queues and IVR, RingCentral delivers advanced omnichannel support, workforce management, and deep analytics across voice, email, and social media.
Unlike Toky, which lacks advanced customization, RingCentral Connect provides an open developer platform with robust APIs and SDKs. This allows businesses to create custom call center workflows and deeply integrate communication with their in-house systems.

Moreover, with tools like RingCX, RingSense, and RingVideo, it offers intelligent automation, live coaching, and integrated meetings, beyond what Toky currently offers.

Why Choose RingCentral Over Toky?

While Toky focuses on voice and SMS, RingCentral goes further by offering messaging, video, and AI support in one unified platform. Although Toky works well for small teams, RingCentral supports scalable operations with powerful automation, global reach, and multi-channel collaboration.

Nextiva is a powerful Toky alternative, designed to manage the entire customer journey. Toky primarily focuses on voice communication. On the other hand, Nextiva offers a full-fledged Customer Experience Management (CXM) platform that brings all communication channels into one platform.
It also supports CRM and app integrations, plus a unified inbox for Facebook, Instagram, and WhatsApp. These features are limited in Toky.

Nextiva gives businesses a 360-degree view of the customer, making it easier to deliver consistent service across every channel. It also includes advanced tools like sentiment call pop, automated surveys, and a business intelligence dashboard to help teams understand customer issues and improve service.

Why Choose Nextiva Over Toky?

Nextiva goes beyond Toky by turning communication into a customer strategy. From multi-channel support to AI bots and workflow automation, it helps teams handle large volumes of calls without switching platforms. With built-in tools for specific industries, social media support, and team collaboration, Nextiva provides more personalized service and automation than Toky.

OpenPhone is a smart Toky alternative made for startups and small businesses that need a simple, modern phone system. One of its biggest strengths is its clean, mobile-first interface, which feels as intuitive as a personal messaging app, whether you're on desktop or mobile.
In addition, OpenPhone offers deeper integrations with tools like Slack and HubSpot than Toky. Teams can get real-time notifications in Slack and sync contact details, call summaries, and transcripts into HubSpot automatically. These features help streamline daily work and save time.

The platform also includes Sona, a 24/7 AI agent that answers calls, collects information, and handles common questions based on your business details. Teams can also share phone numbers and inboxes, making it easier to collaborate and stay organized.

Why Choose OpenPhone Over Toky?

Toky works well for voice communications, but OpenPhone gives smaller teams more control. Its AI agent answers calls even when you’re away. You get a built-in CRM, call transcripts, and automation tools without extra apps. For startups that want a clean, all-in-one solution, OpenPhone delivers a smoother, smarter experience.

MightyCall is a robust Toky alternative made for businesses that run busy call centers or need professional customer service tools. The solution is built for handling high call volumes.
One of MightyCall’s key strengths is its call flow designer, a visual tool that allows businesses to create detailed routing rules. Unlike Toky’s basic routing options, MightyCall supports multi-level IVRs, ring groups, and call blocking. This makes it easier to design complex workflows and tailor the call experience to your specific needs.

In addition, MightyCall includes call center-ready tools such as live call monitoring, whispering, and call barging. It also provides a supervisor dashboard with real-time analytics and reports, allowing supervisors to track performance and improve service. Toky, by contrast, offers only basic analytics and lacks these deeper monitoring capabilities.

Why Choose MightyCall Over Toky?

MightyCall is a stronger choice than Toky for businesses that need advanced call center features. It offers live analytics, call monitoring tools, and DNC list screening, tools that are not available fully with Toky. For industries that require strong compliance, MightyCall also supports HIPAA and PCI-DSS standards with proper configuration.

Here’s a quick comparison between the top Toky alternatives in terms of their pricing and key features:

Toky handles basic calling and messaging well, but it lacks the advanced features growing teams often need. Missing tools like AI call summaries, multi-level routing, and deeper integrations can limit your ability to scale and respond quickly to customer needs.