How to Forward Calls to Another Number?


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Every call in the business is crucial, and missed calls can equate to missed business opportunities. But what happens when you or your team members are away from the desk, or even out of office? The solution: call forwarding. It’s a simple yet powerful feature that allows businesses to redirect incoming calls to another number, ensuring that customer queries or potential leads never go unanswered.

Whether it’s transferring a call to a colleague or rerouting it to your mobile when on the move, call forwarding ensures continuity in communication and enhances customer experience. Businesses leverage call forwarding to remain accessible, adaptable, and always in touch.

What Does Forwarding Calls Mean?

Call forwarding is a telecommunication feature that redirects an incoming call to another destination, which can be a different landline, mobile number, or even a voicemail. Instead of ringing on the intended number, the call is sent to the specified alternative, ensuring no call is missed. It’s beneficial for businesses, ensuring that customer calls are answered promptly, whether the primary recipient is available. Forwarding calls allows individuals and businesses to manage their communications more flexibly, prioritizing availability and responsiveness.

How to Forward Calls on Landlines?

Call forwarding ensures you never miss important calls, even when you’re away from your desk phone. this phone management feature can be invaluable for businesses still relying on landlines. Forwarding calls from a landline means directing incoming calls to another number, ensuring continuous communication with clients or colleagues. Follow the steps below to forward calls on landlines.


  • 1. Dial *72 on your landline.

  • 2. Enter the phone number you wish to forward the call.

  • 3. Press the pound or hash (#) button.

  • 4. Listen for a confirmation tone, indicating the setup is complete, and then hang up.

  • 5. To stop forwarding, dial *73 and wait for another confirmation tone.


Note: Specific steps may vary based on the landline model or service provider. Always refer to your service provider’s guidelines or the phone’s manual for any particular nuances.

How to Forward Phone Calls on a Smartphone?

Setting up call forwarding on smartphones is essential for professionals on the go and those wishing to maintain accessibility. Different smartphones have varying methods, but the core concept remains the same: ensuring that a call reaches you no matter where you are.

Setting Up Call Forwarding on iPhones

iPhones, popular for their seamless user experience, offer an intuitive call forwarding process for users. It ensures that even when your primary device isn’t accessible, your calls can be received on an alternate number.


  • 1. Go to "Settings" on your iPhone.

  • 2. Select "Phone."

  • 3. Tap "Call Forwarding."

  • 4. Toggle it on and input the number you wish to forward calls to.

  • 5. To deactivate, revisit "Call Forwarding" in settings and toggle it off.

Setting Up Call Forwarding on Android Phones

Android phones are versatile and come with a suite of customization options. It includes a more granular approach to forward calls, allowing users to decide the conditions under which calls are forwarded.


  • 1. Open the "Phone" app.

  • 2. Click on the three-dot menu and select "Settings" or "Call Settings."

  • 3. Tap "Call Forwarding." If not found, choose "Supplementary Services."

  • 4. Pick between voice or video calls.

  • 5. Select the forwarding mode you prefer, e.g., “Always Forward” or “Conditional Settings”.

  • 6. Enter or choose the desired forwarding number.

  • 7. To deactivate, simply turn off the selected forwarding mode.

Benefits of Call Forwarding

Forwarding a call is not just a feature; it’s a game-changer for modern businesses, enhancing communication flexibility and ensuring customer satisfaction. Businesses can integrate call forwarding into their phone systems to redefine their communication strategy, making it more dynamic, responsive, and customer-centric. Below are listed the primary benefits of utilizing call forwarding in business operations.


1. Enhanced Accessibility

Call forwarding ensures you’re always reachable, no matter where you are. Whether your employees are on a business trip, at a remote site, or on a vacation, important calls can always get through. This consistent accessibility means your business can cater to customer needs beyond typical office hours.

2. Flexibility in Operations

Call forwarding embodies the essence of modern, flexible work environments. Employees can seamlessly communicate with clients or colleagues no longer restricted by physical location, ensuring continuous business operations and collaboration.

3. Achieving Work-Life Balance:

Forwarding calls offers a unique way to balance personal and professional commitments. It allows employees to attend work-related calls without compromising personal time, whether working remotely, out in the field, or even on a break.

4. Reduced Voicemail Buildup

A common issue in busy workplaces is the accumulation of unanswered voicemails. With call forwarding, incoming calls can be routed to available team members, reducing the chances of calls going to voicemail. This ensures quicker responses and more efficient communication.

5. Boosting Customer Satisfaction

A promptly answered call can differentiate between a satisfied customer and a lost opportunity. With call forwarding, businesses can ensure that calls get attended promptly, leading to quicker issue resolution and bolstering customer trust.

Limitations of Call Forwarding

While call forwarding offers various advantages to businesses in enhancing their communication, it’s also essential to understand its limitations. Being aware of these challenges allows businesses to utilize the feature more effectively and anticipate any potential issues.

1. Single Destination Limitation

A significant constraint of call forwarding is that it typically allows forwarding to only one designated number at a time. This can sometimes limit engagement, especially if multiple stakeholders are involved in a particular communication.

2. Restrictions on Certain Calls

Not all calls can be forwarded. Calls from certain international numbers, blocked IDs, or flagged as suspicious may not be eligible for forwarding due to technical or regulatory reasons, potentially leading to missed business opportunities.

3. Call Quality Concerns

Forwarded calls might occasionally suffer from audio issues such as glitches, unwanted noise, or reduced clarity. Such problems can arise from network congestion, technical glitches, or poor connectivity, impacting the communication experience.

4. Data Packet Loss

In IP-based call forwarding, voice data is fragmented into packets for transmission. Connectivity issues like network congestion or interference might lead to some of these packets being lost, resulting in choppy audio or parts of the conversation getting missed.

5. Delays and Call Drops

Depending on the settings and the number of times a call is being forwarded, users might experience slight delays in connection. In extreme cases, calls might even drop, causing disruptions in critical communications.

Call Forwarding on Calilio

Call forwarding is undeniably an essential tool in the modern business world, ensuring that communication lines remain open, irrespective of one’s location or availability. Mastering effectively forwarding calls ensures businesses remain accessible, responsive, and customer-centric.


Calilio offers a refined solution tailored for the modern business. Our VoIP phone system ensures seamless call forwarding and provides crystal-clear call quality, transcending traditional limitations. Choosing Calilio means ensuring your business’s voice reaches wherever it’s intended, with the clarity and reliability you demand. Sign up to Calilio and let your business benefit from the unmatched convenience and efficiency of call forwarding solutions.

Frequently Asked Questions

What does call forwarding do?

Call forwarding is a telecommunications feature that diverts incoming calls to another designated telephone number. It allows the recipient to answer the call from a different location or device, ensuring they remain reachable even if they’re away from the primary phone.

How can I divert my calls to another number?

To divert or forward calls, access your phone’s settings, and navigate to the call settings or call forwarding section. From there, you can enter the number to which you wish to divert your calls. The steps may vary slightly depending on the phone model and service provider. Always ensure to save or confirm the settings once done.

How do I forward calls on Android?

The exact steps may vary slightly based on the Android version and device model. However, forwarding calls on Android devices typically involves the following steps.

    1. Open the ‘Phone’ app.
    2. Tap the three-dot menu icon (usually at the top-right corner) and select ‘Settings.’
    3. Scroll down and tap on ‘Call Forwarding’ or ‘Call Settings’ and then ‘Call Forwarding.’
    4. Choose the type of forwarding you desire (e.g., ‘Always Forward,’ ‘Forward When Busy,’ etc.)
    5. Enter the phone number you wish to forward calls to.
    6. Confirm or save the settings.

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