Bulk SMS

Send instant updates, vaccination reminders, or appointment notifications to pet owners in bulk, ensuring timely communication with every client.

IVR (Interactive Voice Response)

Guide callers to the right department, such as appointments, billing, or emergency care, through a self-service menu that saves time and improves response speed.

Call Forwarding

Automatically redirect calls to available veterinarians or support staff, ensuring no pet emergency or client inquiry goes unanswered.

Call Transfer

Transfer calls smoothly between reception, doctors, and technicians without interrupting the conversation or requiring the caller to repeat details.

Call Disposition

Label calls with outcomes like “appointment booked,” “follow-up required,” or “emergency case” to keep every client interaction organized and trackable.

Business Hours

Set custom operating hours for your clinic and route after-hours calls to voicemail or alternate numbers, maintaining professionalism around the clock.

Phone Number Sharing

Allow multiple staff members to use the same clinic number for inbound and outbound calls, ensuring quick response and team collaboration.

Voicemail-to-Email

Convert voicemails into emails, making it easy for staff to review messages, prioritize responses, and follow up promptly.

Call Notes

Add detailed notes during or after each call to record patient updates, owner preferences, or next steps, ensuring continuity in care.

AI Call Analytics / AI Dashboard

Access real-time data on call volume, response times, and performance metrics to optimize staff productivity and service quality.