ALL Features

Top VoIP Features for Business Telephony

Q: What are the features of VoIP?

VoIP comes with features like IVR, call queue, business hours, call forwarding, call transfer, voicemail, power dialer, call monitoring and recording, and CRM integration. Calilio’s VoIP features make business telephony more flexible, cost-effective, and scalable.

Q: How does VoIP improve business telephony?

VoIP enables businesses to make and receive calls from any device, automate workflows, and access advanced features like IVR, power dialer, and AI-powered call analytics.

Q: Can VoIP replace a traditional phone system?

VoIP eliminates the need for landlines and expensive hardware. It works over the internet, providing more features at a lower cost.

Q: Is VoIP suitable for small businesses?

Small businesses can use VoIP for affordable local or toll-free numbers, IVR, call queues, and power dialer, ensuring professional call handling without high expenses.

Q: Does VoIP support remote teams?

With VoIP technology, you can make and receive calls and SMS over the internet, on desktops, smartphones, and tablets. It makes VoIP phone systems ideal for remote or hybrid teams who need flexibility and reliable connectivity anywhere.

Calilio brings together all the tools you need to manage calls, messages, and teams in one platform. From smart inbound routing and outbound dialers to AI-powered reports and CRM integrations, our VoIP-powered business phone system has all the telephony features for increased team productivity and improved customer experience.

Make phone calls and SMS over the internet—with virtual numbers.

Customize business hours and phone greetings.

Use IVR and a call queue for inbound calls.

Improve outreach with power dialers.

Automate workflows with CRM integration.

Record and monitor all business calls.

AI-powered call reports with sentiment analysis.

AI call analytics dashboard with sentiment analysis and call metrics

Telephony Features

Inbound Call Management Features

Features for Outbound Calling

Call Monitoring Features

AI-powered Telephony Features

Messaging Features

Explore More Features

Telephony Features

Global Calling

Make and receive international calls at affordable rates. Calilio connects businesses with customers worldwide without complex setups.

Customized Phone Greetings

Create professional greetings for departments or campaigns. Enhance customer experience with branded, consistent messaging from the first ring.

Call On Hold

Place callers on hold with music or announcements. Keep them engaged and informed during busy call periods.

Call Screening

Identify callers before answering. Calilio lets you prioritize important calls while filtering out unwanted or spam calls effectively.

Call Blocking

Block unwanted numbers easily. Protect your teams from spam, robocalls, and distractions while ensuring genuine customers always get through.

DND Mode

Enable “Do Not Disturb” mode when agents are unavailable. Automatically redirect calls to voicemail or another team member.

Voicemail

Capture customer messages when no one is available. Voicemails ensure no inquiry is missed, even after working hours.

Call & SMS Filter

Filter calls and messages based on custom rules. Focus only on relevant communications and streamline business workflows

Voicemail Transcription

Convert voicemails into text for quick reference. Agents can review messages faster and respond promptly without replaying recordings.

Illustration of international phone numbers from USA, UK, and Singapore with avatars

Inbound Call Management Features

Custom Phone Greetings

Set personalized greetings for departments or campaigns. Deliver a consistent and professional experience every time a customer calls.

Phone Number Sharing

Allow multiple agents to answer calls from the same number. Improve responsiveness and ensure no call goes unanswered.

Voicemail Greetings

Customize voicemail greetings for different teams. Provide clear, professional messages when agents are unavailable.

Call Forwarding

Redirect calls to another number or device. Ensure important customer calls always reach the right person.

Business Hours

Define your working hours. Automatically route after-hour calls to voicemail or alternate numbers.

IVR (Interactive Voice Response)

Guide callers through self-service menus. Route them directly to sales, support, or other departments

Call Queue *Coming Soon

Place callers in a structured queue during peak times. Reduce abandoned calls and improve customer satisfaction.

Two people connected via call transfer interface on mobile app

Features for Outbound Calling

Custom Caller ID

Display local or toll-free numbers when calling. Increase answer rates by showing a number customers recognize.

Power Dialer

Automate outbound dialing for sales and support campaigns. Connect with more prospects in less time.

Call Disposition

Label calls with outcomes such as “Interested” or “Follow-up.” Organize leads and optimize follow-up processes.

Click-to-Call

Dial directly from CRM or web apps with one click. Save time and reduce dialing errors.

Voicemail and messaging feature analyzing audio waveform

Call Monitoring Features

Call Recording & Playback

Record calls securely for training, compliance, or dispute resolution. Replay recordings anytime to review agent performance.

Live Call Monitoring

Supervisors can listen to ongoing calls in real time. Provide immediate feedback and improve service quality.

Call Analytics

Track call volumes, duration, and outcomes. Gain insights to optimize campaigns and team performance.

AI Call Reports

Use AI-generated call insights, including reason for call, call conclusion and sentiment analysis, to make informed business decisions.

Mobile interface showing advanced call routing with option to talk to an agent

AI-powered Telephony Features

Call Summary

Automatically generate short call summaries. Save time and capture key details without manual note-taking.

Call Transcription

Convert entire calls into searchable text automatically. Review conversations easily, ensure compliance, and support training with accurate records.

Reason for Call

AI identifies the main reason behind each call. Understand customer needs quickly and accurately.

Call Conclusion

Track how calls end, such as resolution, follow-up, or escalation. Improve processes for better outcomes.

Sentiment Analysis

Detect customer sentiment — positive, neutral, or negative. Measure satisfaction and train agents to respond better.

Most Used Words

AI highlights the most common words in SMS. Spot trends and refine scripts or processes accordingly.

Collaboration tool showing agent in conversation with customer

Messaging Features

Text Messaging (SMS)

Send and receive business SMS directly from the Calilio app. Keep customers updated with reminders, alerts, and quick responses.

Multimedia Messaging (MMS)

Share images, audio, or documents with customers via MMS. Deliver richer, more engaging interactions beyond plain text messages.

Bulk SMS Coming Soon

Send mass text messages for promotions, updates, or alerts. Reach customers instantly and at scale.

Canned Response

Use pre-written responses (saved replies) for frequent queries. Save time and ensure consistency in customer communication.

Internal Messaging

Enable staff to message each other securely within the callbox. It lets another agent see the conversation between an agent and a customer.

Member-to-Member Communication

Let team members connect directly for quick support. Improve workflow and response times.

Call tracking dashboard showing call logs and incoming call options

Explore More Features

Unified Callbox

Manage calls, voicemails, and messages in one inbox. Simplify workflows with a unified telephony callbox.

Voicemail-to-Email

Get notifications in your email whenever you receive a voicemail. It ensures you don’t miss important messages from your customers.

Call Tags & Notes

Add tags and notes to calls. Organize conversations for easier tracking and follow-up.

New Lead Alerts

Get instant notifications when new leads call or message. Ensure quick follow-up for better conversions.

Pin Message

Highlight important messages within conversations. Make sure key details are never missed by the team.

Integrate Calilio with Popular CRM Tools

Easily integrate Calilio with popular CRM, customer support, and collaboration tools to enable data sharing across platforms.

Zapier

Automation

Pipedrive

CRM

Pabbly Connect

Automation

LeadHeed

CRM

HubSpot

CRM

Salesforce

CRM

Mailchimp

Marketing

Krispchat

Sales Automation

Zendesk

Helpdesk

Request Integration

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Select Plan

Affordable VoIP Plans for Individuals and Businesses

Calilio has VoIP plans designed to fit both individuals and businesses. Whether you need a single number for personal use or a complete phone system for your team, whether you’re a startup, small business or enterprise, our VoIP phone solutions are cost-effective and easy to scale.

save 20% on Annual Plan

Standard Plan

$12
Per user/per month

Ideal for solopreneurs, startups and small businesses venturing into affordable VoIP service.

Get Started with:

User Limit: 10
Free 1 Local Number
US or Canada
Call Recordings and Storage
Optional
Basic Realtime Dashboard

Premium Plan

$28
Per user/per month

Leverage growing businesses and call centers with cost-effective VoIP solutions.

Everything in the Standard Plan, plus:

All Standard Plan Features
Unlimited Users
Advance Reporting
Coming Soon
Live Call Monitoring
Detailed Realtime Dashboard

Enterprise Plan

Custom

Comprehensive VoIP plan for unmatched communication solutions for large businesses and enterprises.

Everything in the Premium Plan, plus:

Queue Call Back
Coming Soon
All Call Strategy Features
Dedicated Account Manager
Phone and WhatsApp Support

Note: Your subscription only covers the plan and includes a complimentary $1 credit. Once this credit is used, you must load your wallet to make or receive calls/SMS. Phone numbers are billed separately. Please refer to the call and SMS rates for incoming and outgoing charges.

Available on multiple platforms

Download the Mobile App

Stay connected on the go with Calilio’s mobile app. Access calls, messages, and voicemails anytime, anywhere.

Q&A

Frequently Asked Questions

What is the main functionality of VoIP?

The primary function of VoIP is to facilitate voice communication over the Internet. It converts traditional voice signals into digital packets that can be transmitted via the web, offering versatile features such as call forwarding, IVR, and conference calling.

What are the features of IP telephony?

What is the Call Whisper feature in Calilio?

How detailed does Calilio provide the call analytics?

Is it possible to integrate Calilio’s VoIP services with CRM software?

How does the Auto-Attendant feature work with Calilio?

Can I customize the hold music for my business with Calilio?

What security measures does Calilio implement for VoIP communications?

What are the features of VoIP?

How does VoIP improve business telephony?

Can VoIP replace a traditional phone system?

Is VoIP suitable for small businesses?

Does VoIP support remote teams?

Still have questions?

Can’t find the answer you’re looking for? Please chat with our friendly team.

Transform Your Business Telephony with Calilio

Step into the future of seamless connectivity with Calilio. Choose our advanced business phone system and revolutionize your business telephony today.

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