CALL FORWARDING

Forward Calls to Another Number with Cloud Telephony

Call forwarding service from Calilio ensures you never miss an important business call. With our business phone system, you can redirect incoming calls to another number and let your customers always reach you—even when you’re away from the office.

Set conditions for call forwarding — unanswered, unreachable, switched off, or busy lines — ensuring customers always connect with someone who can help.

Forward calls to mobiles and landlines with ease.
Route calls to team members for faster responses.
Stay connected 24/7 with flexible call routing rules.
Divert calls to another number when the call is unanswered.
a boy holding mobile phone and showing interface of call forwarding

Telephony Partner of 1000+ Businesses Worldwide

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Get a Virtual Phone Number with Call Forwarding Feature

Set up your business phone lines with virtual numbers (local, mobile, or toll-free) from Calilio and forward incoming calls to any device or team member.

No Numbers Found

Note:

1.

The first USA or Canada local number is free for each user after sign-up. Additional numbers are charged at $2 per number/month.

2.

Some numbers require ID and address verification to comply with local regulations. Certain numbers may also require A2P 10DLC registration to send SMS or MMS to the United States.

3.

Some numbers may not appear in the search results because they are available only upon request and are not generally offered to customers. Please contact Support for assistance.

Also, you can port your existing number to Calilio, and use the number for outbound calling — Port Your Number Now!

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How to Forward Calls to Another Number with Calilio?

Setting up call forwarding on Calilio involves signing up for its VoIP service, getting or porting your number, and configuring call forwarding rules from the number settings.

Step 1

Sign up and log in to your Calilio dashboard.

Step 2

Get a virtual number or port your existing one.

Step 3

Hover over the three-dots [⋮] besides the number.

Step 4

Go to Number Settings and enable Call Strategy.

Step 5

Choose between Conditional or Unconditional call forwarding.

Step 6

Enter the number you want your calls forwarded to.

Step 7

Set your conditions for call forwarding, and Save Changes.

What is Call Forwarding?

Call forwarding is a telephony feature that automatically redirects incoming calls to another number when the original line is busy, switched off, unreachable, or unanswered. Instead of missing calls, you can route them to mobiles and landlines, ensuring every customer reaches someone who can help.

Call forwarding icon showing arrow redirecting a phone call

How Does Call Forwarding Work?

Call forwarding redirects incoming calls from one number to another based on set conditions like when the line is busy, unanswered, unreachable, or always. These conditions can be customized through phone settings or service codes provided by the carrier.

For example, a call to your office number can first ring your desk phone, and if unanswered, it automatically forwards the call to the number you have set for call forwarding when unanswered.

working method of call forwarding

Benefits of Call Forwarding Service from Calilio

Forwarding your calls with Calilio ensures your business stays connected, even when your primary line is unavailable. Our cloud-based call forwarding service gives you flexibility and control over how and where your calls are answered.

Never Miss a Call

Every incoming call is redirected to the right device or person, ensuring you stay connected at all times. With Calilio, your customers never face unanswered calls.

Improve Customer Experience

Stay Available 24/7

Flexible Call Handling

Who Can Take Advantage of Calilio’s Call Forwarding?

real state iconReal Estate
law firm iconLaw Firm
healthcare iconHealthcare
finance iconFinance
education iconEducation
insurance iconInsurance
nonprofits iconNonprofits
government iconGovernment
hospitality iconHospitality
retail and ecommerce iconRetail & E-commerce
restaurant iconRestaurant
automotive iconAutomotive
transportation and logistics iconTransportation & Logistics
recruiters and staffing agencies iconRecruiters & Staffing Agencies
construction iconConstruction
marketing agencies iconMarketing Agencies
beauty and wellness center iconBeauty & Wellness center
event management iconEvent Management
media and entertainment iconMedia & Entertainment
veterinary and animal hospitals iconVeterinary & Animal Hospitals
saas business iconSaaS Businesses & Tech Companies
internet service provider iconInternet Service Provider
dental clinics and dentist iconDental Clinics & Dentist

Integrate Calilio with CRM Tools

With Calilio, forwarded calls don’t just connect — they’re tracked, logged, and analyzed inside your CRM or business tools. Every redirected call carries caller details, outcomes, and notes, giving your teams complete visibility across customer interactions.

Zapier

Automation

Pipedrive

CRM

Pabbly Connect

Automation

LeadHeed

LeadHeed

CRM

HubSpot

CRM

Salesforce

CRM

Mailchimp

Marketing

Crisp

Customer Support

Zendesk

Helpdesk

Request Integration

View all Integration
Keep in Mind

Best Practices for Call Forwarding

To get the most out of call forwarding, businesses should set clear rules and monitor performance regularly. Best practices for forwarding a call involve testing forwarding rules regularly and combine forwarding with voicemail.

Do's

Set up conditional forwarding for busy, unreachable, or after-hours calls.

Test forwarding rules regularly to avoid missed or misrouted calls.

Forward calls to multiple backup numbers or team members for coverage.

Combine forwarding with voicemail to ensure every caller gets a response.

Use caller ID masking to protect personal numbers when forwarding to mobiles.

Don'ts

Don’t rely only on one forwarding rule without backups.

Don’t forward calls blindly without logging or tracking outcomes.

Don’t use personal numbers as business endpoints without branding consistency.

Don’t forget to review call analytics to improve routing strategies.

Don’t leave outdated forwarding rules active, as they may misdirect calls.

Select Plan

Calilio’s Pricing for Business Phone System with Call Forwarding

Calilio’s all VoIP plans include number forwarding service (starts from $12 per month), giving your business uninterrupted connectivity without extra costs. With our VoIP-powered cloud phone system, you can forward and transfer calls to another number with ease, whether you’re a startup, small business, or enterprise.

Calilio Pricing: Best VoIP Plans for Cloud Telephony

Calilio provides transparent, predictable VoIP pricing for your cloud-based business phone system. Our VoIP plans combine a low cost per-user subscription with pay-as-you-go call and SMS rates.

Business calls
SMS/MMS
Virtual numbers
Call center workflows

Save 20% on annual plan

Free 300 minute call offer

Standard

$15SAVE 20%
$12User/Month

billed annually ($144/year)

Ideal for solopreneurs, startups, and small businesses.

Value: $9.75

Free Calls & SMS/MMS

200 outgoing & 100 incoming minutes

100 outbound & 100 inbound SMS

Get Started with:

  • User Limit: 10
  • Free 1 Local Number
  • Phone Number Sharing
  • Buy or Port Virtual Numbers
  • International Communication
  • Phone Number Sharing
  • Call Forwarding
  • Call Recordings
  • Basic Call Analytics
Get Started
Free 1500 minute call offer

Premium

$35SAVE 20%
$28User/Month

billed annually ($336/year)

Ideal for growing businesses, franchises, and call centers.

Value: $40.75

Free Calls & SMS/MMS

1000 outgoing & 500 incoming minutes

500 outbound & 500 inbound SMS

Everything in the Standard Plan, plus:

  • Unlimited Users
  • Inbound Call Management
  • Outbound Call Management
  • Live Call Monitoring
  • AI Call Reporting
  • Saved Replies
  • Call Transfer
  • Dedicated Account Manager
  • AI-powered Call Analytics
Get Started
Free 300 minute call offer

Enterprise

Custom Plan

for your business telephony

Large organizations and enterprises can get a customized plan based on feature requirements and higher usage. Pay only for what you use.

Custom additional add-ons package monthly per user.

Everything in the Premium Plan, plus:

  • Dedicated Account Manager
  • Developer Support
  • Phone and Whatsapp Support
  • Additional Free Calls/SMS
  • API and Webhook AccessComing Soon
Contact Sales
Your subscription only covers the plan and includes a complimentary $1 credit. When your free calls & SMS bundle is used up, calling charges are deducted from your wallet. Once your $1 credit is finished, you must load your wallet to make and receive calls/SMS. Phone numbers and call & SMS charges are billed separately.

Frequently asked questions

What does forward calls mean?

Call forwarding means redirecting incoming calls from your main number to another number or device. It ensures callers can still reach you even if your primary line is busy, unreachable, or switched off.

How do I activate call forwarding on my phone?

How to set up a call forwarding system?

How to forward calls to another number without the phone?

Can someone forward my calls to their phone without me knowing?

What is the best call forwarding app?

Can I forward my calls to a landline number?

Can I forward calls from a landline?

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Still have questions?

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