Healthcare Call Center Software for Hospitals and Medical Offices
Calilio’s healthcare call center software helps hospitals, clinics, and medical offices manage large volumes of patient calls with ease. From appointment scheduling to follow-ups, our call center solutions ensure every call is routed, answered, and tracked—improving patient care and staff efficiency.
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Get a Virtual Phone Number for Your Healthcare Call Center
With Calilio, hospitals, clinics, and medical practices can get virtual phone numbers (local, mobile, or toll-free) to manage inbound and outbound patient calls on a single platform. Share the same number among your agents and handle calls and SMS remotely from any internet-connected device.
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How to Set Up a Call Center Software for Your Healthcare Business?
To set up a call center software for healthcare, create your account, get or port numbers, add agents, and configure call flows. Once configured, medical offices or hospitals can start managing patient calls efficiently.
Get StartedStep 1
Sign up for Calilio and log in to your dashboard.
Step 2
Buy a local, mobile, or toll-free number, or port your existing ones.
Step 3
Add members to your workspace and assign them roles.
Step 4
Share numbers with your team and build IVR menus for proper routing.
Step 5
Start making inbound and outbound patient calls across devices.
Choose Number
Use Call Center Software for Healthcare Services in 100+ Countries
Calilio offers phone services to hospitals, clinics, healthcare centers, and medical offices in more than 100 countries. Our healthcare call center software helps you manage high call volumes and reduce international costs—without the need for physical offices.
Features of Healthcare Call Center Software for Patient Calls & Agent Efficiency
Calilio’s call center software for healthcare providers is designed to handle patient inquiries at scale, improve staff productivity, and ensure compliance with healthcare standards.
Call Routing
Distribute incoming calls to the right agent or department instantly. Improve patient experiences by connecting them with the right staff the first time.
SMS Reminders
Send SMS reminders to reduce no-shows. Improve patient attendance for hospitals, clinics, medical practices, and healthcare centers.
Call Analytics
Track call metrics such as call volume (incoming, outgoing, and missed calls), wait times, and outcomes. Use insights to improve patient service and agent performance.
Custom Caller ID
Display a recognizable healthcare number for outbound calls. Patients trust and respond more when they see a familiar number.
CRM Integration
Integrate with healthcare CRMs or practice management systems. Sync patient interactions and ensure accurate, centralized records across your operations.
Integrate Healthcare Call Center Software with CRM for Workflow Automation
Calilio’s healthcare call center software connects with popular CRM systems and practice management platforms. It keeps patient records, call history, and appointment details in one place.
Zapier
Automation
Pipedrive
CRM
Pabbly Connect
Automation
LeadHeed
CRM
HubSpot
CRM
Salesforce
CRM
Mailchimp
Marketing
Krispchat
Sales Automation
Zendesk
Helpdesk
Request Integration
Use cases
Use Cases of Healthcare Call Center Software
Hospitals & Large Healthcare Networks
Manage high call volumes across multiple departments. Route patient inquiries to the right unit, handle emergencies faster, and ensure no call goes unanswered.
Clinics & Medical Practices
Provide professional call handling for appointments, billing, and patient support. Automate reminders and follow-ups to reduce no-shows and improve patient satisfaction.
Telemedicine Providers
Support virtual consultations with cloud-based numbers and call queues. Ensure reliable, secure patient access without needing physical offices.Support virtual consultations with cloud-based numbers and call queues. Ensure reliable, secure patient access without needing physical offices.
Pharmacies
Handle prescription refills, patient queries, and delivery updates through inbound and outbound calls or SMS reminders.
Diagnostic & Testing Centers
Manage appointment bookings, send reminders, and deliver updates on test results efficiently with automated call and SMS features.
Healthcare Hotlines
Set up toll-free helplines for emergencies, vaccination drives, or patient education campaigns, ensuring accessibility and real-time support.
Insurance & Medical Billing Services
Automate claim inquiries, payment reminders, and follow-ups using outbound dialers and call disposition tracking.
Comparing Best Hospital Phone Systems for Medical Offices and Healthcare Providers
| Feature | Calilio | 8×8 | RingCentral | Vonage | GoTo Connect |
|---|---|---|---|---|---|
| Starting Price (per user) | S15 | $25 | $30 | $19.99 | $27 |
| Virtual Phone Numbers | 100+ countries | 100+ countries | Not specified | 40+ countries | 50+ countries |
| Call Management | IVR, call queues, routing, reminders, analytics | IVR, call queues, call analytics | Multi-level IVR, routing, call monitoring | IVR, call monitoring, call transfer | Smart routing, call analytics |
| Outbound Dialer | Yes (for reminders, follow-ups, outreach) | No | Limited | Limited | No |
| Healthcare Features | Appointment reminders, bulk SMS, CRM sync | IVR, call queues, call analytics | Limited | Not specified | Not specified |
| Call Monitoring | Yes | Yes | Yes | Yes | Yes |
| Call Recording | Yes (with compliance tools) | Yes | Yes | Yes | Yes |
| Call Analytics | Advanced (metrics, AI reports, sentiment) | Basic | Standard | Basic | Standard |
| CRM Integration | Yes (healthcare CRMs & EHR tools) | Yes | Yes | Yes | Yes |
| Mobile App | Yes | Yes | Yes | Yes | Yes |
| 24/7 Support | Yes | Yes | Yes | Yes | Yes |
| Ideal For | Hospitals, clinics, telemedicine, hotlines | Large healthcare networks | Large enterprises | SMEs & healthcare practices | Large healthcare networks |
Calilio Pricing Plans for Healthcare Call Centers of All Sizes & Budget
Calilio has flexible pricing to meet the needs of healthcare providers of every size. Whether you manage a small clinic, a busy hospital, or a telemedicine network, our healthcare call center software gives you powerful features without overwhelming costs.
Enterprise Plan
Custom
Everything in the Premium Plan, plus:
- Queue Call BackComing Soon
- All Call Strategy Features
- Dedicated Account Manager
- Phone and WhatsApp Support
Frequently asked questions
What is healthcare call center software?
Healthcare call center software is a communication platform that hospitals, clinics, and medical practices use to manage patient calls. It supports appointment scheduling, reminders, follow-ups, and helplines while improving staff efficiency and patient service.
What is a hospital call center?
What is the most common healthcare software?
What software do medical offices use?
What software system do most hospitals use?
How can a healthcare call center software improve patient experience?
How much does a healthcare call center software cost?
How to choose the best call center software for healthcare?
What is the best call center software?
Still have questions?
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