Rated 4.6 out of 5 with 125+ reviews

Get the Best Call Center Software for Sales & Support

Calilio provides you with a cloud-based call center software that lets you manage inbound and outbound calls, coach agents during calls, track performance, and review agent conversations faster with AI-powered call reports.

  • Route incoming calls to your support teams with IVR, call queues, forwarding, and business hours.
  • Let your sales team make outbound calls with a power dialer, click-to-call, custom caller ID, and call disposition.
  • Monitor agent performance with live call monitoring, call recording, and analytics.
  • Review calls with AI summaries, transcripts, sentiment, reasons, and outcomes.
Set up in 5 minutes
No PBX required.
14-day money-back guarantee

Telephony Partner of 1000+ Businesses Worldwide

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4.6/5
125+ Reviews|16+ Badges
4.9/5

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What Is Call Center Software?

Call center software helps businesses manage high volumes of inbound and outbound calls from one platform. Calilio is a cloud-based call center software that allows your sales and support teams to make and receive calls over the internet.

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Inbound Calls Handled

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Outbound Calls Made

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SMS Sent

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AI Call Reports Generated

Why Do Call Centers Choose Calilio?

Call centers do not only need a way to answer calls. They need a system that helps teams reduce missed calls, reach more customers, support agents in real time, and understand call outcomes without manual review.

Call Center Challenge

Customers wait too long or reach the wrong team.

Agents lose context between calls.

Managers cannot review every call manually.

Sales teams spend too much time dialing.

Remote agents need flexible access.

Call center performance is hard to measure.

How Calilio Helps?

IVR, call queues, forwarding, and business hours route callers to the right agent or department.

Call notes, tags, recordings, and call history keep conversation details connected.

AI call reports summarize conversations, transcribe calls, detect sentiment, and show outcomes.

Power dialer, click-to-call, custom caller ID, and call disposition support faster outbound calling.

Agents can make and receive calls from desktop, mobile, tablet, or browser.

Call analytics, live monitoring, recordings, and dashboards help managers track activity and improve coaching.

Call Center Features You Get With Calilio

Calilio combines call routing, outbound calling, agent productivity, supervisor tools, and analytics in one cloud call center system.

Inbound Call Management

intelligent call routing to sales, marketing, and support teams

calilio setup process

How to Set up Call Center Software on Calilio?

Calilio gives call centers a simple workflow for setting up numbers, users, call flows, agent tools, and reporting. Teams can manage calls without relying on office phone hardware or scattered call logs.

1

Sign up for Calilio, and log in to your account.

2

Buy virtual phone numbers or port your existing business numbers to Calilio.

3

Add agents, supervisors, and admins based on your team structure.

4

Set up IVR, voicemail, business hours, and other telephony features.

5

Your teams can now handle calls from desktops or smartphones.

6

Review recordings, analytics, and AI call reports to understand performance.

Find Your Number

Get Virtual Phone Numbers for Your Call Center Teams

Calilio gives virtual phone numbers from 100+ countries for call centers to build a local presence without setting up a physical office. You can also use different numbers for sales, support, campaigns, or departments.

No Numbers Found

Some numbers may require proof of ID and address registration according to local laws.

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Number Porting

Port Your Existing Business Number to Calilio

XX-XXX-XXX-XX

Some phone numbers may not be available through this search, as they are not generally offered to customers. These numbers are available on order request. Please contact support to request them.

AI-powered Call Reports

Calilio brings AI into telephony with call reports that show transcription, summary, customer sentiment, reason for the call, and call outcome after each conversation.

AI-Powered Call Reports dashboard

Built for Inbound, Outbound, and Remote Call Center Workflows

inbound call center icon

Inbound Call Centers

Route customer calls to the right agents with IVR, queues, forwarding, business hours, voicemail, and call transfer. Calilio helps teams reduce missed calls and organize support conversations.

Learn more
outbound call center icon

Outbound Call Centers

Run sales, outreach, and follow-up calls with power dialer, click-to-call, custom caller ID, call disposition, notes, tags, recordings, and analytics. Teams can call faster and track every outcome more clearly.

Learn more
remote call center icon

Remote Call Centers

Let agents work from different locations while using the same business numbers and call flows. Calilio supports desktop, mobile, tablet, and browser access for remote and hybrid teams.

Learn more

Explore Industries

Call Center Solutions for Every Industry

Calilio has call center solutions for every industry where calls directly affect customer experience, lead response, outreach and appointment handling.

Get Started
insurance iconInsurancenonprofits iconNonprofitsretail & icommerce iconRetail & Ecommercetransportation & logistics iconTransportation & Logisticstech companies iconTech Companiesbeauty and wellness centers iconBeauty & Wellness Centersevent management iconEvent Managementmedia and entertainment iconMedia & Entertainmentveterinary and animal hospitals iconVeterinary & Animal Hospitalssaas business and tech companies iconSaaS Businesses & Tech Companiesinternet service provider iconInternet Service Provider

Integrate Calilio with CRM and Workflow Tools

Calilio connects call center activity with the tools your sales, support, and operations teams already use. Teams can log calls, sync contacts, and trigger follow-ups for reduced manual work.

Pipedrive

CRM

Pabbly Connect

Automation

LeadHeed

LeadHeed

CRM

Request Integration

Call Center Software Pricing

Calilio has two pricing plans for its call center software:

Save 20% on annual plan

Free 300 minute call offer

Standard

$15SAVE 20%
$12User/Month

billed annually ($144/year)

Ideal for solopreneurs, startups, and small businesses.

Value: $6.75

Free Calls & SMS/MMS

200 outgoing minutes & 100 incoming minutes

100 outbound SMS & 100 inbound SMS

Get Started with:

  • User Limit: 10
  • Free 1 Local Number
  • Phone Number Sharing
  • Buy or Port Virtual Numbers
  • Internal Team Communication
  • Call Forwarding
  • Call Recordings
  • Basic Call Analytics
Get Started
Free 300 minute call offer

Premium

$35SAVE 20%
$28User/Month

billed annually ($336/year)

Ideal for growing businesses, franchises, and call centers.

Value: $33.74

Free Calls & SMS/MMS

1000 outgoing minutes & 500 incoming minutes

500 outbound SMS & 500 inbound SMS

Everything in the Standard Plan, plus:

  • Unlimited Users
  • Inbound Call Management
  • Outbound Call Management
  • Live Call Monitoring
  • AI Call Reporting
  • Bulk SMS
  • Saved Replies
  • Call Transfer
  • Dedicated Account Manager
  • AI-powered Call Analytics
Get Started
Free 300 minute call offer

Enterprise

Custom Plan

for your business telephony

Large organizations and enterprises can get a customized plan based on feature requirements and higher usage. Pay only for what you use.

Custom additional add-ons package monthly per user.

Everything in the Premium Plan, plus:

  • Dedicated Account Manager
  • Developer Support
  • Phone and Whatsapp Support
  • Additional Free Calls/SMS
  • API and Webhook AccessComing Soon
Contact Sales
Calling, SMS, MMS, A2P 10DLC, call recording, and storage charges may vary by country, number type, and usage.
TESTIMONIALS

What Our Customers Are Saying

Discover how businesses are transforming customer service with Calilio’s innovative call center software. Our clients have shared their success stories and the impact our tool has made on their customer interactions.

Best VoIP Platform with 24/7 Service and Support

Calilio has been incredibly useful for managing communication with clients during SEO campaigns. The virtual phone number features allows us to make contact with the clients at cheap call rates. Also Calilio provides a free local number and a 1$ complementary credit.

Finn E.

Great Assist In Professional Work

Calilio has been a game changer for me to manage all my clients. The AI-generated call transcription feature has been really good use for me in order to track the client queries. Also the unified call box feature has helped me so that all messages, calls, transcripts, recording of a specific client can be seen through one message box.

Harrison T

An Essential Tool for Streamlining Communication in the Travel Industry

Setting up and using Calilio has been seamless for our team. No technical expertise is needed to get started. The pricing of Calilio has been very budget-friendly. Also there is 24/7 support from Calilio to solve any issues quickly.

Lukas M.
1/9
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Frequently asked questions

How does cloud call center software work?

Cloud call center software uses VoIP technology to make and receive calls over the internet instead of on-premise phone hardware. It allows your team to access the phone system from desktops, tablets, and smartphones, letting them work remotely as well.

What is AI call center software?

What is the difference between inbound and outbound call center software?

Can Calilio support inbound and outbound call centers?

What features should call center software include?

Can remote agents use Calilio?

Can I get virtual phone numbers for a call center?

Can I port my existing call center number to Calilio?

How much does call center software cost?

How much does call center software cost?

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Still have questions?

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