Ai Call Reports

AI Call Reports for Supervisors: Detailed Call Analysis & Insights

Q: Does Calilio provide sentiment analysis in call reports?

Calilio’s AI evaluates the caller’s tone and context to classify sentiment as positive, negative, or neutral, helping teams understand customer emotions.

Q: Can I download AI call reports?

Reports can be downloaded in PDF format for compliance, training, or sharing with team members.

Q: What’s the difference between a call log and an AI call report?

A call log only shows basic details like duration or agent, while an AI call report includes transcription, summaries, sentiment, and conclusions for actionable insights.

Q: Can AI call reports integrate with CRM systems?

Transcriptions, summaries, and sentiment data can be synced with your CRM, ensuring customer records are complete and follow-ups are more efficient.

Q: How secure are AI call reports?

Reports are stored securely in Calilio’s encrypted cloud system. Only authorized team members can access them, keeping sensitive customer information safe.

Q: Can AI call reports be used for training agents?

Managers use AI reports and sentiment analysis to identify strengths, weaknesses, and recurring challenges. It makes AI call reports an excellent tool for coaching and training.

Stop wasting time on manual notes. With Calilio, every call ends with an AI-generated report that includes call transcription, summary, sentiment analysis, and other insights — ready to review and download.

Automatic call transcription for accuracy.

AI-generated call summary, reason, and conclusion.

Sentiment analysis: positive, negative, or neutral.

Download call recordings and AI reports instantly.

customer support agent analyzing ai-powered call sentiment report showing sentiment statistics on dashboard

Telephony Partner of 1000+ Businesses Worldwide

Get AI Call Reports on a Virtual Phone Number

With a virtual business phone number, you can get AI-powered call reports to gain deeper call insights after every conversation.

Virtual local, mobile, or toll-free numbers from 100+ countries.

Your first US or Canada local number is free 🤑 — Claim Now!

Some Numbers May Require Proof Of ID And Address Registration According To Local Laws.

Some Phone Numbers May Not Be Available Through This Search, As They Are Not Generally Offered To Customers. These Numbers Are Available On Order Request. Please Contact Support To Request Them.

Also, you can port your existing number to Calilio, and use the number for outbound calling —Port Your Number Now!

How to Access AI Call Reports in Calilio?

As you call ends, Calilio generates an AI-powered call report, along with the call recording, that you can access directly from the callbox. You can see the option to download the report.

Moreover, you can access the detailed call insights of the numbers and members from the AI Call Analytics → the AI dashboard and the Advanced Report.

Get Started

Step 1

Step 2

Purchase a new virtual number or port your existing one.

Step 3

When you make or receive a call, it is recorded and logged in the callbox.

Step 4

AI generates the call report that you can access and download from the callbox.

Step 5

For detailed AI call reports, you go to AI Analytics > Advanced Report.

Step 6

You can also see the call reports based on the reason, conclusion, and positive and negative sentiments.

Sentiment Analysis

Understand caller emotions in real time. AI classifies sentiment as positive, negative, or neutral, helping teams measure customer satisfaction and agent performance.

Downloadable Reports

Export AI call reports in PDF format. Share them with teams, integrate with tools, or keep for compliance and training purposes.

Advanced Dashboard & Analytics

Dive deeper with AI dashboards showing sentiment trends, agent productivity, top reasons for calls, and resolution insights to improve team performance.

Call Summary

Get a concise AI-generated summary that highlights the key points of the conversation. It saves agents time on note-taking and ensures nothing important is missed.

Reason for Call

Identify the main purpose of the call instantly. AI pinpoints whether the customer called for sales, support, inquiries, or complaints, giving clear context.

Call Conclusion

See how each call ends with AI-generated outcomes — resolved, pending, or follow-up required — making it easier to track next steps.

Call Transcription

AI captures every word of the conversation with accurate transcription, making it easy to review, share, and reference calls without replaying long recordings.

What is an AI Call Report?

An AI Call Report is a document generated by an AI system that summarizes the performance and outcomes of a call by analyzing the interaction between an agent and a customer. Unlike a standard call log that only shows duration or agent details, AI reports provide deep insights into the actual conversation.

ai call sentiment analysis report on Calilio dashboard sentiment percentages with monthly call volume chart

How Does AI Call Reporting Work?

AI call reporting works by analyzing data from phone calls, such as call duration, time, frequency, and participants, using natural language processing (NLP) and machine learning algorithms. The AI transcribes the conversation in real time or post-call, extracts key information like intent, sentiment, action items, and customer queries, and then structures this data into a readable report.

Call Ends: Once a call is finished, Calilio automatically logs it in your call history.
AI Processing: Calilio’s AI analyzes the audio recording to generate a transcription, summary, reason, and conclusion.
Sentiment Detection: AI evaluates the caller’s tone and context to mark the sentiment as positive, negative, or neutral.
Call Report Access: You can access and download the AI call report from the call box, alongside the call recording.

ai call analytics dashboard on Calilio showing advanced report with agent names, call types, reasons for calls, and sentiment analysis options

Benefits of AI-Powered Call Reports

Calilio turns every call into actionable insights and gives you AI call reports that improve productivity, customer experience, and decision-making.

Save Time on Documentation

Agents no longer need to take manual notes. AI automatically generates transcriptions, summaries, and conclusions, freeing teams to focus on the customer.

Improve Customer Follow-Ups

Understand Customer Sentiment

Strengthen Team Training

Compliance & Accountability

Make Informed Decisions

Who is AI-powered Call Reports For?

Real Estate

Law Firm

Healthcare

Finance

Education

Insurance

Nonprofits

Government

Hospitality

Retail & E-commerce

Restaurant

Automotive

Transportation & Logistics

Recruiters & Staffing Agencies

Construction

Marketing Agencies

Integrate AI Call Reports with Business CRM Tools

Calilio integrates with your business tools to create smarter workflows and complete customer records. Every call report is synced with your existing CRM for a full history of customer interactions.

Zapier

Automation

Pipedrive

CRM

Pabbly Connect

Automation

LeadHeed

CRM

HubSpot

CRM

Salesforce

CRM

Mailchimp

Marketing

Krispchat

Sales Automation

Zendesk

Helpdesk

Request Integration

Keep in Mind

Best Practices for Using AI Call Reports

AI call reports are most effective when businesses use them consistently and strategically. Here are a few practices to maximize their value:

Do’s

Make AI summaries and sentiment trends part of your daily or weekly performance checks.

Use AI reports alongside call dispositions to get both agent context and automated insights.

Use transcriptions and sentiment analysis to coach agents on handling objections, tone, and customer empathy.

Dont’s

Don’t just check individual calls; track larger patterns like recurring issues or top reasons for calls.

Don’t rely solely on AI; Cross-check important or sensitive calls with audio recordings to confirm accuracy.

Don’t let reports pile up; assign responsibility for reviewing and acting on reports to avoid missed opportunities.

Select Plan

Calilio’s Pricing for AI Call Reports

With Calilio’s VoIP phone system, you get AI-powered call reports for intelligent call insights for businesses of all sizes.

save 20% on Annual Plan

Standard Plan

$12
Per user/per month

$15 Save 20%

Ideal for solopreneurs, startups and small businesses venturing into affordable VoIP service.

Get Started with:

User Limit: 10
Free 1 Local Number
US or Canada
Call Recordings and Storage
Optional
Basic Realtime Dashboard

Premium Plan

$28
Per user/per month

$35 Save 20%

Leverage growing businesses and call centers with cost-effective VoIP solutions.

Everything in the Standard Plan, plus:

All Standard Plan Features
Unlimited Users
Advance Reporting
Coming Soon
Live Call Monitoring
Detailed Realtime Dashboard

Enterprise Plan

Custom

Comprehensive VoIP plan for unmatched communication solutions for large businesses and enterprises.

Everything in the Premium Plan, plus:

Queue Call Back
Coming Soon
All Call Strategy Features
Dedicated Account Manager
Phone and WhatsApp Support

Note: Your subscription only covers the plan and includes a complimentary $1 credit. Once this credit is used, you must load your wallet to make or receive calls/SMS. Phone numbers are billed separately. Please refer to the call and SMS rates for incoming and outgoing charges.

Q&A

Frequently asked questions

How accurate are AI call transcriptions?

AI-powered transcriptions are highly accurate, but background noise, accents, or poor audio quality may impact results. For critical details, you must cross-check with the call recording.