Top 10 Call Center Software for Healthcare

Hospitals use call center software to improve communication and automate tasks to reduce staff workload and boost patient engagement. It helps hospitals stay available for patients 24/7 and also integrates directly with electronic health record (EHR) systems to optimize clinical workflows and enhance care coordination.

• Enhances patient engagement: Call center software includes features like automated reminders and follow-up calls to keep patients connected, leading to better satisfaction.
• Reduces staff workload: Hospitals can automate routine tasks like scheduling and routing.
• Ensures 24/7 availability: Patients can reach the hospital at any time through hotlines, IVR (Interactive Voice Response), or a virtual receptionist, which improves accessibility and trust in hospital services.
• Streamlines workflows: Call center software often integrates well with hospital systems such as EHRs to give staff instant access to patient information. This helps reduce errors and speed up service.

Calilio, Talkdesk, Five9, CloudTalk, Dialpad, Genesys, Nextiva, RingCentral, NICE CXone, and Aircall are the top 10 call center software for hospitals.

Calilio is one of the best call center software for healthcare to manage patient interactions efficiently. It includes tools such as smart call routing and IVR to ensure patients are quickly connected to the right department. Meanwhile, its power dialer automates outbound dialling, essential for appointment reminders and follow-ups.

Furthermore, Calilio offers AI-powered call reports, including automatic call summaries, transcription, and sentiment analysis, to help admins in call monitoring. Agents can understand patient needs more effectively, and supervisors can review call quality without listening to long recordings.

Key Features:

• Ring group
• Call transfer
• Call transcription
• Sentiment analysis
• Phone number sharing
• Call queue
• Power dialer
• Interactive voice response

Pros:

• User-friendly interface and dashboard
• 24/7 responsive customer support
• Affordable and transparent pricing

Cons:

• No built-in video calling

Pricing:

Talkdesk call center software is designed with pre-built workflows, AI-powered automation, and EHR integrations. It is also HIPAA compliant, which safeguards patient data.

Moreover, Talkdesk enables AI-assisted appointment scheduling and patient inquiries across multiple channels. Agents can send bill reminders, provide referral and order status updates, and support self-service prescription refills. These features help manage high call volumes, reduce call abandonment rates, improve staff productivity, and create more personalized care.

Key Features:

• AI agents
• Intelligent call routing and IVR
• Real-time analytics
• Pre-built workflows

Pros:

• Built-in EHR eliminates middleware
• Supports team collaboration
• Easy deployment and scaling

Cons:

• Complex learning curve
• Noticeable call delays
• Frequent troubleshooting

Pricing:

Five9 is a leading cloud contact center solution, ideal for hospitals and healthcare organisations. It is HIPAA-compliant and offers direct integration with Epic EHR systems, allowing seamless workflows in the call center. It also includes IVA (Intelligent Virtual Agents) to enable patients to perform tasks like booking appointments and managing payments without requiring live agents.

Furthermore, Five9 supports telemedicine, including video conferencing, screen sharing, file sharing, and other features to connect patients with healthcare professionals remotely.

Key Features:

• Integrations with different EHRs
• Automated workflow
• Video conferencing
• Canned replies
• Intelligent Virtual Agent (IVAs)

Pros:

• Reliable call routing and queuing
• Easy to use once trained
• Efficient and has essential features for agent coaching

Cons:

• Frequent audio delays
• Frequent session logout
• A little expensive compared to other providers and their features

Pricing:

*a 36-month contract with monthly payments

CloudTalk is a fully HIPAA-compliant cloud-based call center software for hospitals and medical offices. With features like intelligent call routing, IVR, and callbacks, hospitals can manage high call volumes, connect patients to the right departments, and cut down on wait times.

It also offers AI-powered tools such as automatic call summaries and sentiment analysis to quickly review calls. Moreover, its features like call center wallboards, call recording, and call monitoring aid in staff training, dispute resolution, and ensure compliance.

Key Features:

• Call listening
• Call barge
• AI voice agents
• Visual call flow designer

Pros:

• Easy to use and set up
• Offers high and reliable call quality
• Fully cloud-based, making it suitable for remote teams

Cons:

• Advanced routing and automation features can feel complex
• Call quality heavily depends on the internet stability

Pricing:

Dialpad’s hospital call center solution provides HIPAA-compliant security with encrypted call recording, customizable data retention, and enterprise-level safeguards to protect patient information. It also includes intelligent call routing with skill-based and round-robin options to direct patients to the right department.

Moreover, Dialpad allows hospitals to use voicemail transcription to convert patients’ messages into text for faster follow-ups. It also offers a conversational AI chatbot for appointment scheduling and FAQs.

Key Features:

• Intelligent call routing
• Conversational AI chatbot
• AI-powered call analytics
• Voicemail transcription

Pros:

• Affordable pricing
• Fully cloud-based, making it a great option for remote and hybrid teams
• Compatible with desk phones

Cons:

• Essential key features are locked behind higher plans
• Slow response time

Pricing:

Genesys offers a HIPAA, HITRUST, GDPR, and PCI-compliant platform, giving hospitals secure, unified communication while integrating with EHR and CRM systems like Epic. Moreover, it includes the virtual assistance that can handle appointment scheduling and follow-ups.

Additionally, Genesys empowers staff with tools like Agent Copilot for real-time support and quality monitoring to maintain compliance. It also offers automated reminders and workforce management tools. Together, these features help hospitals ease staff workload and deliver more reliable experiences for patients.

Key Features:

• Outbound dialer
• Virtual agent
• Predictive routing
• Quality assurance and monitoring
• Unified communication

Pros:

• Easy to use and intuitive interface
• Accessible from anywhere with internet
• Seamless integration available

Cons:

• Expensive for smaller teams
• Complex learning curves for admins

Pricing:

Nextiva is another strong option for hospital call center software. It allows hospitals to set up automated voice reminders and outbound calls, helping reduce missed appointments and improving follow-up after patient visits. This makes it easier for staff to stay on top of patient care.

Nextiva’s AI features, such as transcription, call summaries, and dynamic scripting, save time and guide staff during calls. It also helps hospitals schedule shifts, record calls, and monitor quality to offer reliable support to patients.

Key Features:

• Auto-attendant
• Advanced call routing
• Video conferencing
• Call analytics and logs

Pros:

• HD voice and video quality
• 24/7 customer support
• Easily scalable

Cons:

• Expensive for smaller hospitals with fewer users
• Basic plans lack essential features

Pricing:

RingCentral is another reliable call center software for hospitals and healthcare institutions. Its AI tools, like call recap and virtual agents, make it easier to handle inbound calls for routine requests such as appointment booking or follow-ups.

For outbound campaigns, it includes predictive, progressive, and preview dialers to automate the dialing process and increase agent productivity.

With 99.999% uptime, RingCentral ensures your hospital’s number is always reachable to patients. Hospitals can also connect it with their existing EHR or CRM platform to keep patient records up to date during calls.

Key Features:

• AI-powered calls
• Auto-attendant
• Team messaging
• Cloud PBX

Pros:

• Works with traditional desk phones
• Reliable call performance and HD audio quality
• Easy integration with popular business tools

Cons:

• Weak customer support
• AI features are locked behind the premium plan
• Clunky interface

Pricing:

NICE CXone (CXone Mpower) offers a cloud-based call centre platform with automatic call distribution (ACD) that routes calls to suitable agents. In addition to the basic features like call recording, monitoring, it offers AI-powered tools, Mpower Copilot for agent assistance, and Mpower Autopilot for automated self-service.

Healthcare providers can also use the platform for appointment scheduling and performance tracking. Its analytics offer detailed insights into patient interaction, while open cloud architecture allows easy integration with third-party apps and tools, helping manage operations efficiently.

Key Features:

• Automatic call distribution
• Call recording and monitoring
• Interactive voice response (IVR)
• Agent assist

Pros:

• Easy-to-use interface
• Cloud-based and compliance support
• Easy scalability

Cons:

• Inconsistent customer support
• More expensive than others on the list
• Occasional technical issues

Pricing:

Aircall is a leading cloud call centre platform for hospitals to manage communication in a more effective and organised way. With features like smart call routing, IVR, and ACD, it ensures calls are directed to the right department, such as appointments, billing, or emergency.

Furthermore, its click-to-dial feature and power dialer automate the dialing process. This makes it easier to handle appointment reminders, follow-up calls, and public health campaigns. Plus, with its call analytics features, supervisors can track performance metrics like wait times and call volumes.

Key Features:

• Power dialer
• Voicemail drop
• Call routing
• Queue call back
• Click-to-dial

Pros:

• Easy setup with minimal configuration
• Reliable platform and call quality
• Great for remote teams and multi-department use

Cons:

• More expensive than other alternatives
• Some essential key features are in paid add-ons only

Pricing:

To find the best call center software for hospitals, we looked at pricing, scalability, integrations, and customer support. We used details from official provider sites and real user reviews on G2 and Capterra to check the pros and cons of each option. This way, our list gives clear and reliable recommendations for different business needs.

To choose the best call centre software for a hospital, start by defining your needs, such as routing calls, support for appointment reminders, or tracking performance. Then, consider the available features, cost, and ease of use. It’s also ideal to test the platform through demos or free trials before making a decision.

Start by identifying what your hospital needs most from call centre software. For example, do you need faster call routing, automated reminders, or performance tracking tools? Defining your requirements will help you choose a solution that truly fits.

Compare different providers by looking at their features and how well they match your hospital’s daily needs. Check whether the software can handle your call volume and whether it works smoothly with your existing systems.

Set a clear budget before exploring call center software options. Compare pricing across providers to see what each plan includes, and check carefully which features come with the base package versus those that cost extra.

Choose software that is easy for your staff to use. A simple dashboard means less training and fewer mistakes. Also, check if the provider offers strong customer support, so you get help quickly when issues come up.

Always request a demo or free trial before making a decision. This lets your staff try the software in real situations and helps you confirm it’s the right fit for your hospital.

Choosing the best call center software for healthcare is essential to delivering better patient care and improving staff efficiency. A reliable healthcare contact center solution ensures secure, 24/7 communication, reduces missed appointments, and provides real-time insights for smarter decision-making.

If you’re looking for a reliable, secure, and easy-to-use call center software, consider Calilio’s AI-powered call center software. As a cloud-based platform, it offers smart call routing, virtual call queues, and live call monitoring to improve patient communication and manage incoming calls efficiently. Moreover, with real-time call analytics, your staff gains actionable insights into call performance to enable smarter, data-driven decisions.