Get Automotive Call Center Software for Dealerships & Distributors
Get a modern cloud-based call center software equipped with tools to handle customer calls at scale and deliver a seamless experience. From sales inquiries and test-drive bookings to service appointments, parts orders, and recall management, our platform keeps every call answered, routed, and tracked.
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Get a Virtual Phone Number for Your Automotive Call Center
Secure local, mobile, or toll-free numbers in 100+ countries with Calilio and unify sales, service, and finance on a single dashboard. Assign dedicated lines for test drives, service lanes, warranty, or parts and share numbers across teams to eliminate missed opportunities during peak hours.
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How to Set Up a Call Center Software for an Automotive Business?
To set up a call center software for the automotive industry, create your account, get or port numbers, add agents, and configure call flows. Once configured, dealerships and distributors can start managing customer calls efficiently.
Get StartedStep 1
Sign up for Calilio and log in to your dashboard.
Step 2
Buy a local, mobile, or toll-free number, or port your existing ones.
Step 3
Add members to your workspace and assign them roles.
Step 4
Share numbers with your team and build IVR menus for proper routing.
Step 5
Start making inbound and outbound calls across devices.
Choose Number
Use Call Center Software for Automotive Services in 100+ Countries
Manage customer communication and expand your dealership or auto service brand globally with Calilio, regardless of location. Our advanced automotive call center solution connects every call from international sales inquiries to cross-border coordination on one cloud system.
Features of Automotive Call Center Software for Sales & Lead Management
Calilio’s automotive call center software equips dealerships, distributors, and sales teams with the tools to track, analyze, and optimize calls, improving both sales efficiency and customer satisfaction.
Call Transfer
Move calls seamlessly between sales, service, or financing departments, so customers never have to repeat their details.
AI Call Analytics
Monitor sales performance, conversion rates, and customer wait times with real-time dashboards that highlight where improvements are needed.
Reason for Call
Label each interaction, such as test drive booking, financing request, or warranty claim, to keep the pipeline clear and organized.
Call Forwarding
Reroute calls to mobiles or other branches, ensuring no sales inquiry or customer concern is ever missed.
Member-to-Member Communication
Allow team members, like sales and finance & insurance reps, to connect directly within the system for faster deal closures and smoother operations.
Integrate Automotive Call Center Software with CRM for Workflow Automation
Calilio’s automotive call center software integrates seamlessly with leading CRMs, giving dealerships and distributors one centralized hub for all customer interactions. Every report is automatically logged and synced, which cuts down repetitive work, speeds up follow-ups, and ensures no lead or customer request slips through the cracks.
Zapier
Automation
Pipedrive
CRM
Pabbly Connect
Automation
LeadHeed
CRM
HubSpot
CRM
Salesforce
CRM
Mailchimp
Marketing
Krispchat
Sales Automation
Zendesk
Helpdesk
Request Integration
Use cases
Use Cases of Automotive Call Center Software
Calilio adapts to the everyday needs of dealerships, distributors, service centers, and auto financing units, helping teams deliver faster responses, boost sales, and strengthen customer trust.
Dealership Sales Teams
Handle test drive bookings, vehicle availability checks, and financing questions. Route leads instantly to the right salesperson for quicker conversions.
Service & Maintenance Departments
Manage repair requests, schedule servicing appointments, and send automated reminders for oil changes, inspections, or tire rotations.
Parts & Accessories Units
Answer queries about parts availability, pricing, and delivery updates. Use outbound calls or SMS to confirm orders and back-in-stock alerts.
Finance & Insurance (F&I) Teams
Guide customers through loan applications, warranty renewals, and insurance add-ons. Every interaction is logged, making approvals and renewals faster.
Distributors & Multi-brand Groups
Support multiple dealerships under one number. Route calls by location, brand, or department to reduce confusion and keep operations consistent.
Customer Support Lines
Provide 24/7 assistance for roadside emergencies, accident support, or breakdowns. Calls are routed to the right team instantly for quick action.
Promotions & Seasonal Campaigns
Run outbound campaigns for new car launches, special discounts, or trade-in offers. Track campaign results with AI-powered analytics.
Discover Top Call Center Software for Automotive Industries
| Feature | Calilio | Dialpad | Five9 | NICE | Ringover |
|---|---|---|---|---|---|
| Starting Price (per user) | $15 | $15 | Varies (often high, enterprise scale) | Varies/quote-based | ~$21 per user/month |
| Virtual Phone Numbers | 100+ countries | Offers local & toll-free numbers (available as add-ons) | Toll-free & international DID/virtual numbers available | Available | Offers international/local presence |
| Outbound Dialer | Yes (reminders, outreach) | Yes, with power dialing/AI dial tools in higher tiers | Yes, includes predictive, progressive, preview dialers, etc | Yes, strong outbound capabilities | Yes, outbound calling + dialing tools |
| Industry-specific Features | Reminders, bulk SMS, CRM sync | General business tools, strong AI & messaging | Heavy focus on enterprise contact center tools, omnichannel | Strong in analytics, compliance, risk & voice operations | More general tools, strong routing, SMS and voice support |
| Call Monitoring | Yes | Yes (supervisor tools, live-monitoring in higher plans) | Yes, robust monitoring tools, including whisper/barge | Yes | Yes |
| Call Recording (Compliance-ready) | Yes | Yes | Yes, including high retention for compliance needs | Yes | Yes |
| Call Analytics | Advanced (AI-powered) | Yes, includes transcripts, summaries, sentiment, dashboards | Yes, detailed dashboards, real-time stats | Yes, especially strong in compliance & quality control | Yes, a real-time analytics tool |
| CRM Integration | Yes | Yes, in Pro/Enterprise tiers | Yes, integrates with many CRMs and business tools | Yes | Yes |
| Mobile App | Yes | Yes | Yes | Yes | Yes |
| 24/7 Support | Yes | Depends on plan; higher-tier get phone + priority support | Yes, enterprise support | Yes | Yes |
| Ideal For | Insurance agencies, claims centers, brokers | Businesses needing AI-powered VoIP + unified communications | Enterprise contact centers, large organizations | Organizations needing compliance, risk analytics, & quality | Small/mid-size businesses wanting global voice + SMS + routing |
Calilio Pricing Plans for Automotive Call Centers of All Sizes & Budget
Calilio keeps pricing simple and scalable, starting at just $15 per user/month for dealerships, distributors, and auto service networks. Whether you run a single dealership or manage multi-location auto groups, our automotive call center software grows with your needs.
Enterprise Plan
Custom
Everything in the Premium Plan, plus:
- Queue Call BackComing Soon
- All Call Strategy Features
- Dedicated Account Manager
- Phone and WhatsApp Support
Frequently asked questions
What is automotive call center software?
Automotive call center software is a cloud-based phone system that helps dealerships, distributors, and service centers manage all customer calls in one place. From sales inquiries and test drive bookings to service reminders and loan follow-ups, it makes communication smooth and trackable.
Why do dealerships need call center software?
Can I use call center software with my dealership’s existing phone number?
How does Calilio’s automotive call center software help with car sales?
Can service departments use call center software too?
Does the software support financing and loan follow-ups?
How does call analytics help automotive businesses?
Can different branches share the same phone number?
Is Calilio secure for handling customer details?
Can my staff work remotely with Calilio?
Still have questions?
Can’t find the answer you’re looking for? Please chat with our friendly team.
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