Mark Conversations as Closed

Mark Conversations as Closed to Clear Outdated Threads

Q: How do I mark a conversation as closed on Calilio?

Open the callbox of a contact, and if the issue is resolved, click Mark as Closed on the top right corner of the callbox. It moves to Closed Conversations, where you can reopen it anytime.

Q: Can I reopen a closed conversation?

You can go to Closed Conversations, select the thread, and click Mark as Open. It moves the conversation back to the active list so you can continue the discussion if needed.

Q: Does closing a conversation delete it?

Closing a conversation only changes its status — it doesn’t delete the record. All closed conversations remain safely stored in your dashboard and can be reopened anytime.

Mark completed conversations as Closed. Close finished calls and messages with one click and keep your workspace clean, organized and clutter-free. With Calilio’s Mark as Closed feature, you can clear outdated threads and separate resolved interactions from active ones.

Organize calls, SMS, and voicemails efficiently.

Separate active and resolved conversations.

Focus only on active and pending queries.

Maintain a clutter-free dashboard.

Professional woman in business attire reviewing AI-powered conversation panel with messaging features

Telephony Partner of 1000+ Businesses Worldwide

Get a Virtual Number to Manage Conversations in One Place

Virtual phone numbers from Calilio allow your team to make and receive calls, SMS, and voicemails over the internet from one unified dashboard. Every interaction appears inside your callbox, where you can manage, track, and mark conversations as closed once they’re resolved.

Your first US or Canada local number is free 🤑 — Claim Today

Some Numbers May Require Proof Of ID And Address Registration According To Local Laws.

Some Phone Numbers May Not Be Available Through This Search, As They Are Not Generally Offered To Customers. These Numbers Are Available On Order Request. Please Contact Support To Request Them.

Also, you can port your existing number to Calilio, and use the number for outbound calling —Port Your Number Now!

How to Mark a Conversation as Closed on Calilio?

When a team member opens a chat or call, their name is displayed for visibility. Once the issue is resolved, you can mark it as closed. Closed conversations move to the Closed Conversation tab — and can be reopened anytime by selecting Mark as Open.

Get Started

Step 1

Step 2

Select the contact or conversation you want to review (call, SMS, or voicemail).

Step 3

You can see which member opened or handled the conversation.

Step 4

Once the customer’s issue or request is resolved, click the Mark as Closed button at the top right.

Step 5

The conversation moves to Closed Conversations.

Step 6

To reopen, go to Closed Conversations, select the thread, and click Mark as Open.

Who Is Calilio Useful For?

Calilio is ideal for teams and businesses that handle a high volume of calls and SMS and need a clear view of what’s resolved versus what’s pending. Its Mark as Closed feature helps teams stay organized, reduce clutter, and maintain accountability across business interactions.

Integrate Calilio Cloud Phone System with CRM & Business Tools

You can integrate Calilio with your existing CRM and business tools to keep your conversations and task records perfectly aligned. Every time a conversation is marked as closed, it can automatically sync with your connected CRM.

Zapier

Automation

Pipedrive

CRM

Pabbly Connect

Automation

LeadHeed

CRM

HubSpot

CRM

Salesforce

CRM

Mailchimp

Marketing

Krispchat

Sales Automation

Zendesk

Helpdesk

Request Integration

View all Integration

Select Plan

Calilio’s Pricing Plans

Calilio helps businesses of every size manage conversations efficiently and maintain a clutter-free workspace. Whether you’re a small team or a large enterprise, you can organize calls, SMS, and voicemails easily while tracking resolution and performance.

save 20% on Annual Plan

Standard Plan

$12
Per user/per month

$15 Save 20%

billed annually at $144

Ideal for solopreneurs, startups and small businesses venturing into affordable VoIP service.

Get Started with:

User Limit: 10
Free 1 Local Number
US or Canada
Call Recordings and Storage
Optional
Basic Realtime Dashboard

Premium Plan

$28
Per user/per month

$35 Save 20%

billed annually at $336

Leverage growing businesses and call centers with cost-effective VoIP solutions.

Everything in the Standard Plan, plus:

All Standard Plan Features
Unlimited Users
Advance Reporting
Coming Soon
Live Call Monitoring
Detailed Realtime Dashboard

Enterprise Plan

Custom

Comprehensive VoIP plan for unmatched communication solutions for large businesses and enterprises.

Everything in the Premium Plan, plus:

Queue Call Back
Coming Soon
All Call Strategy Features
Dedicated Account Manager
Phone and WhatsApp Support

Note: Your subscription only covers the plan and includes a complimentary $1 credit. Once this credit is used, you must load your wallet to make or receive calls/SMS. Phone numbers are billed separately. Please refer to the call and SMS rates for incoming and outgoing charges.

Q&A

Frequently asked questions

What does “Mark as Closed” mean in Calilio?

“Mark as Closed” allows you to close a conversation once an issue or query has been resolved. It helps you separate active interactions from completed ones.