Mark Conversations as Closed

Mark Conversations as Closed to Clear Outdated Threads

Q: How do I mark a conversation as closed on Calilio?

Open the callbox of a contact, and if the issue is resolved, click Mark as Closed on the top right corner of the callbox. It moves to Closed Conversations, where you can reopen it anytime.

Q: Can I reopen a closed conversation?

You can go to Closed Conversations, select the thread, and click Mark as Open. It moves the conversation back to the active list so you can continue the discussion if needed.

Q: Does closing a conversation delete it?

Closing a conversation only changes its status — it doesn’t delete the record. All closed conversations remain safely stored in your dashboard and can be reopened anytime.

Mark completed conversations as Closed. Close finished calls and messages with one click and keep your workspace clean, organized and clutter-free. With Calilio’s Mark as Closed feature, you can clear outdated threads and separate resolved interactions from active ones.

Organize calls, SMS, and voicemails efficiently.

Separate active and resolved conversations.

Focus only on active and pending queries.

Maintain a clutter-free dashboard.

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Telephony Partner of 1000+ Businesses Worldwide

Get a Virtual Number to Manage Conversations in One Place

Virtual phone numbers from Calilio allow your team to make and receive calls, SMS, and voicemails over the internet from one unified dashboard. Every interaction appears inside your callbox, where you can manage, track, and mark conversations as closed once they’re resolved.

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Note:

The first USA or Canada local number is free for each user after sign-up. Additional numbers are charged at $2 per number/month.

Some numbers require ID and address verification to comply with local regulations. Certain numbers may also require A2P 10DLC registration to send SMS or MMS to the United States.

Some numbers may not appear in the search results because they are available only upon request and are not generally offered to customers. Please contact Support for assistance.

Also, you can port your existing number to Calilio, and use the number for outbound calling — Port Your Number Now!

How to Mark a Conversation as Closed on Calilio?

When a team member opens a chat or call, their name is displayed for visibility. Once the issue is resolved, you can mark it as closed. Closed conversations move to the Closed Conversation tab — and can be reopened anytime by selecting Mark as Open.

Get Started

Step 1

Step 2

Select the contact or conversation you want to review (call, SMS, or voicemail).

Step 3

You can see which member opened or handled the conversation.

Step 4

Once the customer’s issue or request is resolved, click the Mark as Closed button at the top right.

Step 5

The conversation moves to Closed Conversations.

Step 6

To reopen, go to Closed Conversations, select the thread, and click Mark as Open.

Who Is Calilio Useful For?

Calilio is ideal for teams and businesses that handle a high volume of calls and SMS and need a clear view of what’s resolved versus what’s pending. Its Mark as Closed feature helps teams stay organized, reduce clutter, and maintain accountability across business interactions.

Transportation & Logistics

Marketing Agencies

Beauty & Wellness center

Event Management

Media & Entertainment

Veterinary & Animal Hospitals

SaaS Businesses & Tech Companies

Internet Service Provider

Dental Clinics & Dentist

Integrate Calilio Cloud Phone System with CRM & Business Tools

You can integrate Calilio with your existing CRM and business tools to keep your conversations and task records perfectly aligned. Every time a conversation is marked as closed, it can automatically sync with your connected CRM.

Zapier

Automation

Pipedrive

CRM

Pabbly Connect

Automation

LeadHeed

CRM

HubSpot

CRM

Salesforce

CRM

Mailchimp

Marketing

Crisp

Customer Support

Zendesk

Helpdesk

Request Integration

View all Integration

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Calilio’s Pricing Plans

Calilio helps businesses of every size manage conversations efficiently and maintain a clutter-free workspace. Whether you’re a small team or a large enterprise, you can organize calls, SMS, and voicemails easily while tracking resolution and performance.

Calilio Pricing: Best VoIP Plans for Cloud Telephony

Calilio provides transparent, predictable VoIP pricing for your cloud-based business phone system. Our VoIP plans combine a low cost per-user subscription with pay-as-you-go call and SMS rates.

Business calls

SMS/MMS

Virtual numbers

Call center workflows

Save 20% on annual plan

Standard

$15User/Month

billed annually ($180/year)

Ideal for solopreneurs, startups, and small businesses.

Value: $9.75

Free Calls & SMS/MMS

Make & Receive Calls/SMS on US/Canada number.

200 outgoing & 100 incoming minutes

100 outbound & 100 inbound SMS

Get Started with:

User Limit: 10
Free 1 Local Number
Phone Number Sharing
Buy or Port Virtual Numbers100+ countries
International CommunicationCalls, Messages, Attach Files
Phone Number Sharing
Call Forwarding
Call Recordings
Basic Call Analytics

Get Started

Premium

$35User/Month

billed annually ($420/year)

Ideal for growing businesses, franchises, and call centers.

Value: $40.75

Free Calls & SMS/MMS

Make & Receive Calls/SMS on US/Canada number.

1000 outgoing & 500 incoming minutes

500 outbound & 500 inbound SMS

Everything in the Standard Plan, plus:

Unlimited Users
Inbound Call ManagementIVR, Business hours
Outbound Call ManagementPower dialer, Call disposition
Live Call MonitoringListen, Whisper, Barge-in & End calls
AI Call Reporting Transcription, Sentiment analysis and more
Saved Replies
Call Transfer
Dedicated Account Manager
AI-powered Call Analytics

Get Started

Enterprise

Custom Plan

for your business telephony

Large organizations and enterprises can get a customized plan based on feature requirements and higher usage. Pay only for what you use.

Custom additional add-ons package monthly per user.

Everything in the Premium Plan, plus:

Dedicated Account Manager
Developer Support
Phone and Whatsapp Support
Additional Free Calls/SMS
API and Webhook AccessComing Soon

Contact Sales

Your subscription only covers the plan and includes a complimentary $1 credit. When your free calls & SMS bundle is used up, calling charges are deducted from your wallet. Once your $1 credit is finished, you must load your wallet to make and receive calls/SMS. Phone numbers and call & SMS charges are billed separately.

Q&A

Frequently asked questions

What does “Mark as Closed” mean in Calilio?

“Mark as Closed” allows you to close a conversation once an issue or query has been resolved. It helps you separate active interactions from completed ones.

How do I mark a conversation as closed on Calilio?

Can I reopen a closed conversation?

Does closing a conversation delete it?

Still have questions?

Can’t find the answer you’re looking for? Please chat with our friendly team.

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