Cloud Kitchen

Feature-Rich Cloud Kitchen Call Center Software

Q: How does Calilio help cloud kitchens manage customer calls?

Calilio helps cloud kitchens by automating call routing, connecting customers to the right team, whether it’s order management, delivery tracking, or customer support. It reduces waiting times, improves response speed, and ensures every inquiry is handled efficiently for better customer satisfaction.

Q: Can cloud kitchens use Calilio for multi-brand operations?

Yes, Calilio supports multi-brand management within one dashboard. Whether a cloud kitchen operates multiple virtual restaurants or delivery brands, teams can handle calls, messages, and feedback from all brands without switching systems, improving coordination and efficiency.

Q: Does Calilio support call recording for quality assurance?

Yes, Calilio includes a secure call recording feature. It allows managers to review customer conversations, monitor staff interactions, and ensure service quality. These recordings can also be used for training new staff or resolving disputes professionally.

Q: Can Calilio integrate with CRM and food delivery platforms?

Absolutely. Calilio integrates seamlessly with CRM tools and popular delivery platforms, syncing customer data, order details, and communication logs automatically. This helps teams track every customer interaction and ensure no order or inquiry goes unnoticed.

Q: How does Calilio improve delivery coordination for cloud kitchens?

Calilio enhances delivery coordination by connecting kitchen staff, riders, and customers through one system. It enables real-time updates, instant communication for delays or address changes, and ensures orders are delivered quickly and accurately.

Q: Is Calilio suitable for small or startup cloud kitchens?

Yes, Calilio is built for scalability, making it perfect for small or startup cloud kitchens. With affordable pricing and easy setup, even small teams can access enterprise-grade features like IVR, AI analytics, and canned response to enhance customer service.

Q: How secure is customer data in Calilio’s call center software?

Calilio ensures enterprise-grade data protection with encrypted communication channels, role-based access, and secure cloud storage. All customer information, call logs, and messages are safely stored and compliant with global data protection standards.

Q: How much does Calilio call center software for cloud kitchens cost?

Calilio’s call center software for cloud kitchens starts at $15 per user per month, offering a full suite of communication tools, AI analytics, canned response, IVR, and CRM integration, to help virtual restaurants scale their operations efficiently.

Get a powerful call center software built for cloud kitchens, virtual restaurants, and delivery-only food brands to handle order inquiries, delivery updates, and customer support with efficiency and clarity. Manage high call volumes, track orders in real time, and keep communication organized across multiple food outlets. Calilio is built for busy kitchens, so your team can respond quickly, reduce errors, and ensure every customer gets the support they need.

Manage inbound and outbound customer calls efficiently across multiple kitchen outlets.

Route customer calls instantly to the right support agent.

Manage delivery updates and inquiries with organized call logs.

Record calls and notes to resolve disputes quickly and clearly.

Chef reviewing restaurant call analytics dashboard showing 12,245 total calls and 4:23 average duration

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Get a Virtual Phone Number for a Cloud-Based Restaurant

Get local, mobile, or toll-free virtual phone numbers from 100+ countries to manage customer and delivery calls efficiently.

Some Numbers May Require Proof Of ID And Address Registration According To Local Laws.

Some Phone Numbers May Not Be Available Through This Search, As They Are Not Generally Offered To Customers. These Numbers Are Available On Order Request. Please Contact Support To Request Them.

How to Set Up a Call Center Solution For a Virtual Kitchen?

To set up a call center solution for a virtual kitchen, create an account on a reliable platform, get or port your numbers, add your kitchen and support staff, and configure call flows. Once set up, your team can manage orders, delivery coordination, and customer inquiries effortlessly.

Get Started

Step 1

Step 2

Buy a local, mobile, or toll-free number, or port your existing ones.

Step 3

Add members to your workspace and assign them roles.

Step 4

Share numbers with your team and build IVR menus for proper routing.

Step 5

Start making inbound and outbound calls across devices.

CHOOSE COUNTRY

Use Cloud Kitchen Call Management System in 100+ Countries

Expand your virtual restaurant operations in 100+ countries with Calilio’s cloud kitchen call management system. Manage global customer orders, delivery coordination, and franchise communication seamlessly, without setting up physical offices or increasing costs.

allafricaasiaeuropenorth americaaustraliasouth america

FEATURES

Features of Call Center Software for Virtual Kitchen Business

Calilio’s call center software for cloud kitchens streamlines communication, ensuring every order is managed efficiently, accurately, and on time.

Power Dialer

Automate outbound calls for delivery updates, customer feedback, or missed order follow-ups, saving staff time and improving communication efficiency.

IVR (Interactive Voice Response)

Direct callers to the right department, such as orders, delivery, or support, through simple self-service menus that reduce waiting time and improve service flow.

Bulk SMS

Send instant updates about order status, promotions, or delivery delays to customers’ phones with just one click.

Call Forwarding

Redirect incoming calls to available staff or partner kitchens, ensuring customers always receive timely assistance.

Call Queue

Manage high call volumes efficiently during rush hours, ensuring each customer is attended to in order.

Business Hours

Set operating hours for customer support or delivery coordination, routing after-hours calls to voicemail or alternate lines.

Call Monitoring

Supervisors can listen to live calls to evaluate communication quality and train staff for improved service.

Custom Caller ID

Display your official restaurant or brand number on all outbound calls to maintain a trusted and consistent business image.

AI Call Summary

Generate automatic summaries after each call, noting key discussion points, outcomes, and follow-up actions.

Call Disposition

Tag calls with results like “order confirmed” or “refund processed” for better organization and reporting.

Call Transfer

Move calls smoothly between staff or locations, such as the kitchen to delivery or customer support, without making customers repeat details.

Voicemail Transcription

Convert missed voicemails into text for quick responses, ensuring no customer query goes unnoticed.

Integrate Virtual Kitchen Phone System with CRM for Workflow Automation

Integrate Calilio’s virtual kitchen phone system with your preferred CRM to automate order tracking and customer follow-ups. Sync customer data, call logs, and delivery details in one place for smoother operations and faster service.

Zapier

Automation

Pipedrive

CRM

Pabbly Connect

Automation

LeadHeed

CRM

HubSpot

CRM

Salesforce

CRM

Mailchimp

Marketing

Krispchat

Sales Automation

Zendesk

Helpdesk

Request Integration

View all Integration

Use cases

Use Cases of Cloud Kitchen Call Center Solution

Calilio’s call center software for cloud kitchens enhances coordination between order support, kitchen staff, and delivery teams, ensuring smooth and timely operations across all locations.

Order Management Teams

Handle order confirmations, modifications, and cancellations efficiently. Route calls instantly to available staff to avoid confusion during peak hours.

Delivery Coordination

Connect delivery partners, riders, and customers in real time for quick updates, route clarifications, and issue resolution.

Customer Support

Manage inquiries, complaints, or refund requests seamlessly through IVR and call routing to maintain a high customer satisfaction rate.

Partner Restaurant Communication

Coordinate with multiple food brands or shared kitchen outlets from a single dashboard, ensuring consistent quality and prompt order fulfillment.

Calilio AI-powered business phone system website on mobile

Marketing & Promotions

Run outbound campaigns and send SMS promotions for new menu launches, limited-time offers, or delivery discounts to boost sales.

Feedback & Review Collection

Automate follow-up calls or SMS after order delivery to collect feedback and improve service quality.

Multi-Branch Operations

Centralize communication across multiple virtual kitchens and franchises, keeping teams aligned and operations unified.

Discover Top Call Center Software for Cloud Kitchen Businesses

Feature	Calilio	Vonage	Dialpad	Ringover	GoTo Connect
Starting Price (per user/month)	$15	$19.99	$23	$21	$27
Virtual Phone Numbers	100+ countries	60+ countries	70+ countries	110+ countries	50+ countries
Unified Callbox	Yes single dashboard for calls, SMS, and internal messages	Yes unified inbox for calls and messages	Yes unified workspace for calls and messages	Yes centralized communication hub	Yes integrated business phone and chat dashboard
Call Management	IVR, call queue, routing, forwarding, and call disposition tracking	Smart call routing, queueing, and forwarding	IVR, auto attendants, and call transfer	IVR, queues, and skill-based routing	IVR, call forwarding, ring groups, and call queue
AI Dashboard	Yes real-time analytics and AI insights	Yes AI-powered analytics and performance tracking	Yes built-in AI analytics with call summaries	Yes AI-assisted call performance reports	Available in higher plans
AI Call Reports	Yes AI call summaries, sentiment, and keyword tracking	Yes transcription and call summaries	Yes post-call AI summaries and insights	Available in advanced plans	No native AI summaries
Cloud Storage	Yes secure cloud storage for call data and recordings	Yes integrated cloud-based storage	Yes Google Drive-style cloud recording access	Yes accessible storage for call logs	Yes encrypted storage
Call Recording	Yes unlimited and compliance-ready	Yes stored and shareable recordings	Yes call recording and auto-transcription	Yes call recording and quality monitoring	Yes available on all plans
CRM Integration	Yes integrates with Salesforce, HubSpot, Pipedrive, and Pabbly	Yes supports 20+ CRM systems	Yes integrates with Salesforce, HubSpot, and Zendesk	Yes supports HubSpot, Salesforce, Zoho	Yes integrates with Zoho, Salesforce, and MS Teams
Mobile App	Yes Android and iOS for remote teams	Yes full-feature mobile app	Yes mobile and web-based app	Yes mobile and desktop sync	Yes mobile-ready VoIP and messaging
24/7 Support	Yes global round-the-clock support	Yes depending on the plan	Yes 24/7 chat and phone support	Yes dedicated global support	Yes with a business or enterprise plan
Ideal For	managing multiple brands or branches, customer calls, delivery coordination, & feedback tracking	cloud kitchens that need multi-location voice & messaging support and managing order communication globally.	tech-driven food brands that want AI call transcription and real-time analytics & analyzing customer satisfaction	Growing cloud kitchens need collaboration between support, kitchen, and delivery teams.	Large delivery franchises or food tech companies with multiple communication channels.

SELECT PLAN

Calilio Pricing Plans for Cloud-Based Kitchen of All Sizes & Budgets

Get Calilio’s cloud-based call center software for cloud kitchens starting at $15/user/month. Scale operations, view conversation history, and enhance customer communication effortlessly.

save 20% on Annual Plan

Standard Plan

$12
Per user/per month

$15 Save 20%

billed annually at $144

Ideal for solopreneurs, startups and small businesses venturing into affordable VoIP service.

Get Started with:

User Limit: 10
Free 1 Local Number
US or Canada
Call Recordings and Storage
Optional
Basic Realtime Dashboard

Premium Plan

$28
Per user/per month

$35 Save 20%

billed annually at $336

Leverage growing businesses and call centers with cost-effective VoIP solutions.

Everything in the Standard Plan, plus:

All Standard Plan Features
Unlimited Users
Advance Reporting
Coming Soon
Live Call Monitoring
Detailed Realtime Dashboard

Enterprise Plan

Custom

Comprehensive VoIP plan for unmatched communication solutions for large businesses and enterprises.

Everything in the Premium Plan, plus:

Queue Call Back
Coming Soon
All Call Strategy Features
Dedicated Account Manager
Phone and WhatsApp Support

Note: Your subscription only covers the plan and includes a complimentary $1 credit. Once this credit is used, you must load your wallet to make or receive calls/SMS. Phone numbers are billed separately. Please refer to the call and SMS rates for incoming and outgoing charges.

Q&A

Frequently asked questions

What is call center software for cloud kitchens?

Call center software for cloud kitchens is a centralized communication platform designed to handle customer orders, delivery coordination, and support inquiries. It enables virtual kitchens to manage high call volumes, streamline order updates, and ensure customers receive timely assistance without confusion or delay.

How does Calilio help cloud kitchens manage customer calls?

Can cloud kitchens use Calilio for multi-brand operations?

Does Calilio support call recording for quality assurance?

Can Calilio integrate with CRM and food delivery platforms?

How does Calilio improve delivery coordination for cloud kitchens?

Is Calilio suitable for small or startup cloud kitchens?

How secure is customer data in Calilio’s call center software?

How much does Calilio call center software for cloud kitchens cost?

Still have questions?

Can’t find the answer you’re looking for? Please chat with our friendly team.

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Step into the future of seamless connectivity with Calilio. Choose our advanced business phone system and revolutionize your business telephony today.

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