CALL DISPOSITION

Organize Call Outcomes with Call Disposition

Q: Why is it important to disposition a call?

Dispositions make follow-ups organized, prevent missed opportunities, and provide managers with insights into call performance. They also help automate workflows by feeding outcome data into CRMs.

Q: What does disposition mean in a call center?

In a call center, disposition means tagging a call with its outcome. It helps agents, supervisors, and managers analyze trends, measure success, and optimize customer handling.

Q: How to disposition a call?

After finishing a call, the agent selects the appropriate outcome from a list of predefined or custom dispositions in the system. Calilio automatically logs the choice for future reference and CRM integration.

Q: What is an example of a disposition?

Examples of call dispositions include Interested, Not Interested, Follow-Up, No Answer, Voicemail Left, etc.

Q: What are call disposition codes?

Disposition codes are short, predefined values assigned to call outcomes. For example, “01” = Interested, “02” = Follow-Up, “03” = Not Interested.

Q: Is call disposition the same as call notes?

Call disposition is a short label that categorizes the outcome, while call notes are detailed comments written by the agent. Together, they provide a complete record of the call.

Organize your calls effectively by using call disposition to categorize outcomes, ensuring every interaction is tracked and analyzed. Leverage this tool to improve follow-ups, refine your approach, and drive more impactful customer interactions.

Categorize calls instantly with pre-set or custom labels.

Quickly identify successful or missed opportunities for targeted follow-up actions.

Reduce manual data entry by automating call outcome recording.

Gain actionable insights to refine sales and support strategies.

Increase productivity by minimizing time spent searching for call results.

calilio call disposition interface with user managing campaigns and virtual phone numbers

Telephony Partner of 1000+ Businesses Worldwide

Get a Virtual Phone Number with Call Disposition

Get a virtual phone number enriched with power dialer and call disposition features to track every call outcome with precision. Gain full control over your communications and ensure organized follow-ups and efficient management of every call.

Local, mobile, or toll-free numbers—starting from $2 per month.

Your first US or Canada local number is free 🤑 — Claim Now!

Some Numbers May Require Proof Of ID And Address Registration According To Local Laws.

Some Phone Numbers May Not Be Available Through This Search, As They Are Not Generally Offered To Customers. These Numbers Are Available On Order Request. Please Contact Support To Request Them.

Also, you can port your existing number to Calilio, and use the number for outbound calling —Port Your Number Now!

How to Categorize Call Outcomes with Calilio’s Call Disposition?

Calilio allows you to label call outcomes and keep your contacts organized. After signing up for our VoIP service, you activate a phone number (buy or port) to start making calls and categorize them with call disposition.

Get Started

Step 1

Step 2

Go to Power Dialer and import your contact list.

Step 3

Click Disposition to add your call dispositions.

Step 4

You then create a New Campaign.

Step 5

Select the imported list of your contacts.

Step 6

Select the number and assign members or a team for the call.

Step 7

Set the Preview Duration (i) and Post-call Duration (i).

Step 8

Select the Call Dispositions and Save the settings.

Step 9

You select the campaign to start auto-dialing the contacts.

Step 10

Label the calls with call dispositions as soon as a call ends.

Import Contact Lists

Easily upload and manage contact lists from CSV files. Validate numbers instantly and prepare campaigns for efficient outbound calling.

dashboard view of call dispositions with contact tags, status indicators, and filters in a cloud phone system

Add Call Dispositions

Categorize call outcomes with predefined or custom labels such as Interested, No Answer, or Follow-Up. Keep every interaction organized for informed decisions.

Track Active Sessions

Monitor live calls, connected numbers, failed attempts, and total activity in real time. Gain complete visibility into your team’s call performance.

Create Campaigns

Create and manage calling campaigns with assigned agents. Track progress, pause, or resume campaigns anytime to optimize performance.

dashboard interface showing call disposition tags and contact management tools in a business phone system

What is Call Disposition?

Call disposition is a label or tag assigned immediately after a phone call to describe the outcome or result of that interaction. It provides a brief, standardized summary of what happened during the call, such as "answered," "busy," "left voicemail," or "sale closed", enabling agents and managers to track, analyze, and optimize call performance efficiently.

customer support agent talking on a desk phone while working at her computer in an office

How Does Call Disposition Work?

Call disposition works by categorizing the outcome of a phone call, typically within customer service, sales, or support teams. After an agent completes a call, they record the call’s result by selecting an appropriate disposition tag or label from a predefined list.

These codes can range from simple outcomes like "answered" or "voicemail," to more complex categories like "issue resolved," "follow-up required," or "sale made." This process allows businesses to efficiently track the status of each call and manage ongoing customer interactions.

Benefits of Call Disposition

Call dispositions help businesses organize conversations, prioritize follow-ups, and analyze performance. Labeling every call outcome lets your teams save time and boost productivity.

Lead Management

Dispositions help prioritize leads based on their level of interest. It ensures your sales team focuses on the most promising prospects first.

Improved Follow-Ups

Accurate Reporting

Better Team Productivity

Enhanced Customer Experience

Integrate Calilio with CRM Business Tools

Calilio integrates seamlessly with your CRM and other business tools, ensuring every call outcome is tracked and actionable. Agents can log dispositions instantly, and the data flows directly into your existing workflows.

Zapier

Automation

Pipedrive

CRM

Pabbly Connect

Automation

LeadHeed

CRM

HubSpot

CRM

Salesforce

CRM

Mailchimp

Marketing

Krispchat

Sales Automation

Zendesk

Helpdesk

Request Integration

View all Integration

Keep in mind

Best Practices for Call Disposition

Call disposition is most effective when outcomes are clear, consistent, and used to guide follow-ups. Following best practices ensures your team stays organized and no lead is missed.

Do’s

Use clear and specific labels like Not Interested, Follow-Up, or Wrong Number.

Customize dispositions to match your business needs and workflows.

Train agents to select dispositions immediately after each call.

Review disposition data regularly to improve sales and support strategies.

Sync dispositions with your CRM to automate follow-ups.

Dont’s

Don’t rely on vague outcomes like “Done” or “OK.”

Don’t skip marking calls — missing data weakens reporting accuracy.

Don’t overload agents with too many disposition options.

Don’t leave dispositions unreviewed — use reports to spot trends.

Don’t treat all call outcomes the same; use them to prioritize leads.

Select Plan

Calilio’s Pricing for VoIP Service with Call Disposition

Calilio has three VoIP plans i.e., Standard Plan ($15 per month), Premium Plan ($35 per month) and a customized plan in which you can pick and choose business telephony features as per your needs.

To use Power Dialer, Call Disposition, and other advanced outbound calling features, you need to sign up for our premium VoIP plan.

save 20% on Annual Plan

Standard Plan

$12
Per user/per month

$15 Save 20%

billed annually at $144

Ideal for solopreneurs, startups and small businesses venturing into affordable VoIP service.

Get Started with:

User Limit: 10
Free 1 Local Number
US or Canada
Call Recordings and Storage
Optional
Basic Realtime Dashboard

Premium Plan

$28
Per user/per month

$35 Save 20%

billed annually at $336

Leverage growing businesses and call centers with cost-effective VoIP solutions.

Everything in the Standard Plan, plus:

All Standard Plan Features
Unlimited Users
Advance Reporting
Coming Soon
Live Call Monitoring
Detailed Realtime Dashboard

Enterprise Plan

Custom

Comprehensive VoIP plan for unmatched communication solutions for large businesses and enterprises.

Everything in the Premium Plan, plus:

Queue Call Back
Coming Soon
All Call Strategy Features
Dedicated Account Manager
Phone and WhatsApp Support

Note: Your subscription only covers the plan and includes a complimentary $1 credit. Once this credit is used, you must load your wallet to make or receive calls/SMS. Phone numbers are billed separately. Please refer to the call and SMS rates for incoming and outgoing charges.

Q&A

Frequently asked questions

What is the disposition of a call?

The disposition of a call refers to the label or outcome assigned after the call ends, such as Interested, No Answer, or Follow-Up Needed. It helps categorize and track what happened during the conversation.