Concerts & Ticketing Services

Cloud Call Center Software for Concert Management Companies

Q: How Calilio helps organizers coordinate internally?

Calilio helps concert organizers coordinate internally by connecting departments, vendors, and staff under one cloud-based communication platform. Shared numbers, internal messaging, and call transfers keep every team aligned in real time, ensuring smooth event operations and quick decision-making.

Q: Can Calilio handle ticket refund and exchange inquiries efficiently?

Yes, Calilio can handle ticket refund and exchange inquiries efficiently by routing fans to the right agents and organizing each request with clear context. It also provides call logs, notes and automated workflows that help staff resolve issues quickly and accurately.

Q: Is Calilio suitable for large concert venues and multi-event organizers?

Yes, Calilio is ideal for large concert venues and multi-event organizers. Its scalable infrastructure supports high call volumes, multi-location coordination, and 24/7 customer assistance for global audiences.

Q: How does call center software improve ticketing service operations?

Call center software improves ticketing service operations by automating call handling, enabling instant updates, and tracking every interaction. This ensures no inquiry or booking confirmation goes unanswered.

Q: Can concert management teams access Calilio on mobile devices?

Yes, concert management teams can access Calilio on mobile devices via Android or iOS apps. This allows staff to handle calls, messages, and event updates on the go, ensuring real-time responsiveness.

Q: Does Calilio integrate with CRM tools for concert management?

Yes, Calilio integrates with popular CRM tools like Salesforce, HubSpot, and Zoho. This allows seamless synchronization of customer and ticketing data, reducing manual work and improving workflow automation.

Q: How does Calilio’s AI dashboard benefit concert ticketing companies?

Calilio’s AI dashboard benefits concert ticketing companies by providing real-time analytics, sentiment analysis, and call summaries. These insights help optimize customer support and measure campaign performance.

Q: Can multiple event departments share the same concert hotline number?

Yes, multiple event departments can share the same concert hotline number on Calilio. The platform automatically routes calls to the right team, such as sales, support, or logistics, ensuring smooth coordination.

Q: How much does Calilio’s call center software for concerts cost?

Calilio’s call center software for concerts and ticketing services starts at $15 per user/month. The plan includes AI analytics, call routing, CRM integration, and global virtual phone numbers.

Get a cloud call center software for concert management companies that helps your team handle event inquiries, ticketing questions, and fan support with clarity and confidence. Calilio helps you keep communication organized across every channel so your staff can respond quickly, reduce confusion, and maintain a smooth event experience.

Manage concert and ticketing calls centrally to maintain control.

Route fans and partners instantly to the right staff.

Use real time analytics to uncover demand and support gaps.

Unify voice and messaging to coordinate every event team.

Capture calls and transcripts to secure clarity and accountability.

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Get a Virtual Phone Number for Online Concert Ticketing Services

Get local, mobile, or toll-free virtual phone numbers for concert organizers and ticketing agencies to handle customers in 100+ countries seamlessly, regardless of location.

Some Numbers May Require Proof Of ID And Address Registration According To Local Laws.

Some Phone Numbers May Not Be Available Through This Search, As They Are Not Generally Offered To Customers. These Numbers Are Available On Order Request. Please Contact Support To Request Them.

How to Set Up a Call Center Service for a Concert Management Company?

To set up a concert management call center software, create your account to a reliable provider, get or port numbers, add agents, and configure call flows. Once configured, support teams can start managing calls efficiently.

Get Started

Step 1

Step 2

Buy a local, mobile, or toll-free number, or port your existing ones.

Step 3

Add members to your workspace and assign roles to them.

Step 4

Share numbers with your team and build IVR menus for proper routing.

Step 5

Start making inbound and outbound calls across devices.

CHOOSE COUNTRY

Use Call Center Software for Live Concerts Ticketing Services in 100+ Countries

Reach audiences in 100+ countries with Calilio’s call center software for live ticketing services. Handle fan support, artist coordination, and partner communication seamlessly through one global cloud platform.

allafricaasiaeuropenorth americaaustraliasouth america

FEATURES

Features of Cloud Call Center for Concert Organizers

Calilio equips concert organizers and ticketing teams with advanced tools to simplify communication, manage fan inquiries, and coordinate vendors for smooth and successful live events.

IVR (Interactive Voice Response)

Guide callers to the right department, such as ticketing, logistics, or customer support, through self-service options for faster resolutions.

Call Queue

Handle high call volumes efficiently during ticket launches or concert days, reducing wait times and ensuring every fan gets timely assistance.

Bulk SMS

Send mass notifications for ticket confirmations, event reminders, or last-minute updates with a single click.

Call Disposition

Label each call outcome—such as “refund processed,” “ticket inquiry,” or “vendor request”, to simplify follow-ups and reporting.

Power Dialer

Automate outbound calls for sponsorship follow-ups, artist coordination, or ticket promotions, saving valuable staff time.

Business Hours

Set defined service hours and route after-hour calls to voicemail or automated responses to maintain 24/7 availability.

Voicemail-to-Email

Convert missed calls into email alerts, ensuring no fan, sponsor, or vendor message goes unheard.

Call Monitoring

Supervisors can listen to calls live for quality assurance, agent training, and maintaining professional engagement standards.

Call Forwarding

Instantly redirect calls to available team members or departments to keep fan and partner communication uninterrupted.

AI Call Reports

Access intelligent post-call summaries that include sentiment, key discussion points, and overall interaction insights.

Custom Caller ID

Display your official concert or event brand number for outbound calls to maintain trust and brand consistency.

Call Transfer

Transfer calls between departments like ticketing, marketing, or logistics seamlessly, without customers repeating their issues.

CRM-Integrated Call Center for Concert Organizers for Workflow Automation

Integrate Calilio’s call center software with leading CRM tools to automate and centralize concert management workflows. Sync ticket sales, fan interactions, and vendor communication in one place, ensuring every update, inquiry, or follow-up is tracked in real time.

Zapier

Automation

Pipedrive

CRM

Pabbly Connect

Automation

LeadHeed

CRM

HubSpot

CRM

Salesforce

CRM

Mailchimp

Marketing

Krispchat

Sales Automation

Zendesk

Helpdesk

Request Integration

View all Integration

Use cases

Use Cases of Cloud-Based Call Management System for Concerts

Calilio’s cloud-based call management system helps concert organizers & ticketing agencies manage high-volume communication and enhance fan engagement from pre-sale to post-event support.

Ticket Booking & Confirmation Support

Handle inquiries related to ticket availability, seat confirmation, and purchase verification through automated IVR and live agent assistance.

Refunds & Cancellation Requests

Manage refund or ticket cancellation calls efficiently, ensuring fans receive timely updates and smooth resolution of payment issues.

Artist & Vendor Coordination

Facilitate seamless communication with artists, sponsors, and vendors to coordinate schedules, contracts, and event-day logistics in real time.

Event Day Support & Assistance

Provide on-the-spot assistance for attendees with venue directions, entry queries, and last-minute ticket verification via centralized communication.

Calilio AI-powered business phone system website on mobile

Fan Feedback & Post-Event Surveys

Collect attendee feedback through automated follow-up calls or SMS surveys to measure satisfaction and improve future events.

Promotions & Announcements

Run outbound campaigns for early-bird offers, new concert announcements, or VIP package promotions with the Power Dialer and Bulk SMS features.

Multi-Event Communication Management

Manage multiple concerts or festivals under one platform, such as monitoring calls, tracking staff coordination, and maintaining consistent brand communication across locations.

Discover Top Call Center Software for Cloud Kitchen Businesses

Feature / Provider	Calilio	CloudTalk	Five9	Ooma	Vonage	3CX
Starting Price (per user/month)	$15	$25	$50	$19.95	$13.99	$350 (Annual License)
Virtual Phone Numbers	100+ countries	160+ countries	100+ countries	Limited (U.S., Canada, Mexico, Puerto Rico)	40+ countries	50+ countries
International Calling	Yes	Yes	Yes	Yes	Yes	Yes
Power Dialer	Yes built-in for outbound sales	Yes automated dialing	Yes predictive dialer	No	Limited	Yes auto dialer module
AI Dashboard	Yes real-time analytics & insights	Limited AI analytics	Yes advanced performance dashboards	No	Yes live analytics	No
Cloud Storage	Yes secure storage for recordings & logs	Yes cloud call recording	Yes enterprise-grade storage	Yes basic call recording	Yes encrypted storage	Yes cloud & on-prem options
CRM Integration	Yes HubSpot, Salesforce, Zoho, Pipedrive	Yes HubSpot, Salesforce, Zendesk	Yes Salesforce, Oracle, Zendesk	Limited Google Contacts	Yes 20+ CRMs	Yes Zoho, HubSpot, Salesforce
Mobile App	Yes Android & iOS	Yes Android & iOS	Yes mobile companion app	Yes Android & iOS	Yes Android & iOS	Yes mobile & desktop app
Call Management	Advanced IVR, call queue, routing, AI transcription	Call routing, IVR, call recording	Enterprise call handling suite	Auto attendant, call forwarding	IVR, call transfer, voicemail	IVR, call queues, SIP management
24/7 Support	Yes global round-the-clock	Yes Higher tiers only	Yes enterprise 24/7 support	Yes plan-based	Yes available in premium plans	Yes ticket & phone support
Ideal For	Businesses seeking affordable, AI-powered VoIP with analytics	Sales teams needing efficient outbound calling	Large enterprises with global operations	Small offices wanting reliable VoIP	Multi-branch SMBs & hybrid teams	Enterprises preferring a self-hosted PBX

SELECT PLAN

Calilio Pricing Plans for Online Concert Ticketing Service of All Sizes & Budgets

Choose Calilio’s call center software for concert and ticketing services, starting at $15 per user/month. Scale easily with growing events and enjoy AI analytics and seamless call management.

save 20% on Annual Plan

Standard Plan

$12
Per user/per month

$15 Save 20%

billed annually at $144

Ideal for solopreneurs, startups and small businesses venturing into affordable VoIP service.

Get Started with:

User Limit: 10
Free 1 Local Number
US or Canada
Call Recordings and Storage
Optional
Basic Realtime Dashboard

Premium Plan

$28
Per user/per month

$35 Save 20%

billed annually at $336

Leverage growing businesses and call centers with cost-effective VoIP solutions.

Everything in the Standard Plan, plus:

All Standard Plan Features
Unlimited Users
Advance Reporting
Coming Soon
Live Call Monitoring
Detailed Realtime Dashboard

Enterprise Plan

Custom

Comprehensive VoIP plan for unmatched communication solutions for large businesses and enterprises.

Everything in the Premium Plan, plus:

Queue Call Back
Coming Soon
All Call Strategy Features
Dedicated Account Manager
Phone and WhatsApp Support

Note: Your subscription only covers the plan and includes a complimentary $1 credit. Once this credit is used, you must load your wallet to make or receive calls/SMS. Phone numbers are billed separately. Please refer to the call and SMS rates for incoming and outgoing charges.

Q&A

Frequently asked questions

What is concert ticketing call center software?

Concert ticketing call center software is a cloud-based platform that helps manage customer inquiries, refund requests, and event support calls. It centralizes communication to ensure every fan receives quick, accurate assistance regarding concerts.

How Calilio helps organizers coordinate internally?

Can Calilio handle ticket refund and exchange inquiries efficiently?

Is Calilio suitable for large concert venues and multi-event organizers?

How does call center software improve ticketing service operations?

Can concert management teams access Calilio on mobile devices?

Does Calilio integrate with CRM tools for concert management?

How does Calilio’s AI dashboard benefit concert ticketing companies?

Can multiple event departments share the same concert hotline number?

How much does Calilio’s call center software for concerts cost?

Still have questions?

Can’t find the answer you’re looking for? Please chat with our friendly team.

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Step into the future of seamless connectivity with Calilio. Choose our advanced business phone system and revolutionize your business telephony today.

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