CALL CONCLUSION

Track Call Outcomes with AI Call Conclusion

Q: Can businesses customize call outcomes?

Supervisors can refine and categorize call outcomes from the AI call analytics dashboard, tailoring them to match their workflows and reporting needs.

Q: How do call conclusions improve follow-ups?

Calilio automatically tags how calls end and ensures agents know the exact next step, improving efficiency and customer satisfaction.

Q: Can call outcomes be synced with CRM?

Calilio integrates with CRMs so call outcomes are stored in customer records, helping teams manage follow-ups, automate workflows, and track resolution history.

Know exactly how every call ends with Calilio’s AI-generated call conclusion. Our AI-powered business phone system automatically tags call outcomes—whether resolved, pending, or requiring follow-up—and generates conclusions for calls so your team can act quickly and stay organized.

Automatic detection of call outcomes with AI.

See call conclusions in the AI reports from the callbox

Review call conclusions in the AI Dashboard.

Customer service representative analyzing call analytics dashboard with ai call conclusion

Telephony Partner of 1000+ Businesses Worldwide

Get Virtual Phone Numbers with Call Outcome Detection

Get local, mobile, or toll-free virtual numbers from 100+ countries. Calilio automatically tags how each call ends and generates reports with conclusions of the calls—resolved, pending, or requiring follow-up—and stores the data securely in the cloud for easy access.

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Some Numbers May Require Proof Of ID And Address Registration According To Local Laws.

Some Phone Numbers May Not Be Available Through This Search, As They Are Not Generally Offered To Customers. These Numbers Are Available On Order Request. Please Contact Support To Request Them.

Also, you can port your existing number to Calilio, and use the number for outbound calling —Port Your Number Now!

How to Access AI Reports with Call Conclusions on Calilio?

With Calilio, supervisors and managers can access, review, and track how calls end using AI call analytics. Every call conclusion is automatically logged for easy review.

Get Started

Step 1

Step 2

Purchase or port your existing business number.

Step 3

Go to Settings > My Numbers and select the number.

Step 4

Toggle on Auto Transcription.

Step 5

Calilio transcribes the calls and generates AI reports with call outcomes.

Step 6

Click AI Call Analytics from the dashboard to access AI call reports.

Step 7

Scroll to Call Conclusion to see reports showing how calls ended.

Call Recording

Securely record every call and review them alongside AI conclusions. Recordings provide additional validation for outcomes and are valuable for compliance, audits, and training.

AI Call Reports

Every call generates an AI-powered report that includes transcripts, summaries, reasons, sentiment, and call conclusions. It provides a complete picture of customer interactions to make informed decisions.

Call Transcription

Call Summary

Reason for Call

Sentiment Analysis

Voicemail Transcription

Convert voicemails into searchable text with AI. When you miss a call and the caller leaves a voicemail, you receive an AI voicemail transcription in the callbox.

What is Call Conclusion in a Business Phone System?

The call conclusion (or call outcome) refers to how a customer interaction ends—whether the issue was resolved, left pending, escalated, or requires a follow-up. Instead of leaving agents to log outcomes manually, Calilio’s AI automatically detects and categorizes the conclusion of every call.

call conclusion dashboard showing reasons and resolution trends in business phone system

How Does Calilio’s AI Give You Call Conclusions?

Calilio’s AI analyzes every conversation using natural language processing (NLP) and machine learning algorithms. It reviews the transcript, identifies caller intent, and evaluates how the discussion ended to automatically tag the call outcome.

Call Ends: Every inbound and outbound call is securely recorded and converted into text.
AI Analysis: The system analyzes conversation flow, keywords, and tone to detect resolution status.
Automatic Outcome Tagging: AI assigns a conclusion such as resolved, pending, refund request, or follow-up required.
Callbox Access: Call outcomes, along with transcripts, appear instantly in the callbox.
AI Dashboard Reports: Supervisors and managers can review conclusions from AI Analytics to measure performance and identify unresolved issues.

calilio ai analyzing customer calls to detect reasons and provide smart conclusions

Who Can Use Call Conclusions?

AI call conclusions are useful for any organization that wants visibility into how customer conversations end. Automatic call outcomes tagging helps businesses of all sizes across industries to improve accountability, reporting, and customer service.

Integrate Call Outcomes with Your Business Tools

Calilio’s AI-powered phone system connects seamlessly with your existing business tools. You can sync call outcomes with CRMs, helpdesk platforms, and analytics tools to gain full visibility into customer journeys.

Zapier

Automation

Pipedrive

CRM

Pabbly Connect

Automation

LeadHeed

CRM

HubSpot

CRM

Salesforce

CRM

Mailchimp

Marketing

Krispchat

Sales Automation

Zendesk

Helpdesk

Request Integration

View all Integration

Keep in Mind

Best Practices for AI Call Conclusions

Businesses should enable outcome tagging across all numbers, review AI reports regularly, and align AI call conclusions with follow-up workflows.

Do’s

Identify call outcomes on all business numbers to capture results automatically.

Review AI reports frequently to track resolution rates and pending cases.

Cross-check critical outcomes with transcripts and recordings to confirm accuracy.

Use call conclusion reports for training by showing agents real examples of resolved and unresolved cases.

Dont’s

Don’t rely only on outcomes without checking summaries or reasons for context.

Don’t ignore unresolved calls—always assign follow-up tasks.

Don’t let outcome reports pile up without analysis.

Don’t treat all outcomes equally—prioritize urgent or repeat unresolved issues first.

Select Plan

Calilio’s Pricing Plans with AI Call Reports

Calilio includes an AI-powered call report in its flexible VoIP pricing plans—starting from $15 per month, so businesses of all sizes can track how every customer conversation ends.

save 20% on Annual Plan

Standard Plan

$12
Per user/per month

$15 Save 20%

billed annually at $144

Ideal for solopreneurs, startups and small businesses venturing into affordable VoIP service.

Get Started with:

User Limit: 10
Free 1 Local Number
US or Canada
Call Recordings and Storage
Optional
Basic Realtime Dashboard

Premium Plan

$28
Per user/per month

$35 Save 20%

billed annually at $336

Leverage growing businesses and call centers with cost-effective VoIP solutions.

Everything in the Standard Plan, plus:

All Standard Plan Features
Unlimited Users
Advance Reporting
Coming Soon
Live Call Monitoring
Detailed Realtime Dashboard

Enterprise Plan

Custom

Comprehensive VoIP plan for unmatched communication solutions for large businesses and enterprises.

Everything in the Premium Plan, plus:

Queue Call Back
Coming Soon
All Call Strategy Features
Dedicated Account Manager
Phone and WhatsApp Support

Note: Your subscription only covers the plan and includes a complimentary $1 credit. Once this credit is used, you must load your wallet to make or receive calls/SMS. Phone numbers are billed separately. Please refer to the call and SMS rates for incoming and outgoing charges.

Q&A

Frequently asked questions

How accurate is AI in detecting call outcomes?

Calilio’s AI uses natural language processing and conversation analysis to detect call outcomes with high accuracy. For sensitive or complex calls, managers can cross-check outcomes with transcripts and recordings.