Disclaimer

This Disclaimer applies to the Calilio website, applications and services. It forms part of, and is subject to, our Terms of Service.

Where this Disclaimer and the Terms of Service address the same subject, the Terms of Service govern. In particular, the limitation of liability in the Terms of Service applies to everything in this Disclaimer.

1. Definitions

1.1 "Company", "we", "us", "our" means CALILIO PTE. LTD., a company registered in Singapore under UEN 202433643W, whose registered office is at 14 Robinson Road, #08-01, Far East Finance Building, Singapore 048545, trading as Calilio.

1.2 "Service" means our website, our web application, our mobile applications for iOS and Android, our calling and messaging services, and any content we make available through them.

1.3 "You", "your" means any individual or organisation that accesses or uses the Service.

1.4 "Website" means calilio.com and its subdomains.

2. General disclaimer

2.1 Content on the Service, including our website, blog, guides and comparison articles, is provided for general information only. We make no representation or warranty that it is accurate, complete or current.

2.2 We may change, correct or remove any content at any time without notice.

2.3 Nothing on the Service forms an offer, a contract or a commitment. Our contractual obligations to you are set out in the Terms of Service and in the plan you subscribe to.

3. Liability

3.1 To the fullest extent permitted by law, and subject to 3.2, we are not liable for any loss or damage arising from your use of, or reliance on, the Service or its content, whether the claim arises in contract, negligence, or otherwise.

3.2 Nothing in this Disclaimer excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded. If you are a consumer, your statutory rights are unaffected.

3.3 Our total liability is limited as set out in the Terms of Service.

4. Service quality and availability

4.1 Calilio is an internet-based service. Call quality, message delivery and availability depend on your internet connection, your local network, your devices and the third-party carriers that carry the traffic. We do not control any of these.

4.2 The Service will not work during a power cut, an internet outage, or a failure of your device or local network.

4.3 We do not guarantee that every call or message will connect, or that the Service will be uninterrupted or error-free.

4.4 We take reasonable precautions to keep the Service free of viruses and harmful code, but we do not guarantee that it is free of defects or that it will always be secure.

5. AI-generated output

5.1 The Service includes features that generate output automatically, including call transcripts, call summaries, call reasons and outcomes, sentiment analysis, and the responses given by our AI voice agent.

5.2 This output is produced by machine learning systems and may be inaccurate, incomplete or misleading. A transcript is not a verbatim record of what was said, and a summary or sentiment score is an estimate, not a finding of fact.

5.3 Do not rely on AI output alone for any decision that affects a person, including a decision about employment, performance, discipline, creditworthiness or entitlement to a service. Review the underlying recording before you act.

5.4 The AI voice agent answers callers using the knowledge sources you provide. You are responsible for the accuracy of what you put in those sources and for what the agent tells your callers as a result. We are not liable for the content of those answers.

5.5 You are responsible for giving any notice, and obtaining any consent, that the law requires before you record or transcribe a call. Recording rules differ by country and by state.

6. Third-party information, pricing and comparisons

6.1 Our blog and comparison content describes products, plans and prices offered by other companies. That information is taken from publicly available sources, usually the provider's own website, and is accurate to the best of our knowledge on the date of publication.

6.2 Third-party prices, plans and features change frequently and without notice to us. Always confirm current pricing and terms with the provider before you make a decision.

6.3 Ratings we quote from review platforms reflect the score shown on the date we checked it and will change over time.

6.4 Comparisons reflect our assessment against the criteria we state. Calilio appears in some of the comparisons we publish, and we say so wherever that is the case. Naming another company does not imply any endorsement, affiliation or partnership in either direction.

6.5 Third-party trade marks and product names are the property of their owners and are used for identification only.

7. External links

7.1 The Service contains links to websites we do not own or control.

7.2 We are not responsible for the content, accuracy, availability or practices of those sites, and a link is not an endorsement.

7.3 Once you leave our site, that site's own terms and privacy policy apply to you.

8. No professional advice

8.1 We do not provide legal, regulatory, financial, tax or other professional advice through the Service. Content about telecoms regulation, messaging compliance, call recording law, data protection or number registration is general information, not advice on your situation.

8.2 Take qualified professional advice before acting on anything you read on the Service, particularly where compliance obligations apply to you.

9. No emergency calling

9.1 No emergency access. The Service does not support calls to emergency numbers, including 911 and E911 in the United States and Canada, 999 in the United Kingdom, 112 in the European Union, and equivalent numbers elsewhere. Such calls will not connect, and no emergency service will be contacted.

9.2 No location transmission. Because we do not provide emergency calling, no address or location information associated with your Calilio number is passed to any emergency answering point.

9.3 Keep an alternative. You must maintain a separate mobile phone, traditional landline, or other means of contacting emergency services from every location where the Service is used.

9.4 Tell your users. If you provide the Service to employees, contractors or anyone else through your account, you must inform each of them that emergency calls cannot be made through Calilio, before they begin using it. Where you place a Calilio device or softphone at a fixed location, we recommend labelling it accordingly.

9.5 Do not deploy it as a sole line. Do not install the Service as the only telephone service at any premises, and do not use it in any setting where the ability to call emergency services is required, including care, medical, childcare or lone-worker settings.

9.6 Alarm and monitoring equipment. The Service is not compatible with alarm systems, lift telephones, medical alert devices, fax machines or other equipment that dials out automatically. Do not connect such equipment to it.

9.7 Liability. To the fullest extent permitted by law, and subject to 3.2, we are not liable for any loss, injury or damage arising from an inability to contact emergency services through the Service. This is a fundamental basis on which the Service is provided to you at the price charged.

9.8 Acknowledgement. By subscribing to or using the Service, you confirm that you have read this section, that you understand emergency calling is not available, and that you have arranged an alternative means of contacting emergency services.

10. Lawful use

10.1 You are responsible for ensuring your use of the Service complies with all laws that apply to you, including telecoms, marketing, call recording, data protection and consumer protection laws in every country you call or message.

10.2 The Service is not intended or licensed for covert surveillance, or for monitoring any person without the notice and consent the law requires.

10.3 Our Fair Use Policy and Messaging Policy set out in full what you may and may not do with the Service.

11. Views expressed

11.1 Views expressed in articles, guides and other content on the Service are those of the author at the time of writing and do not necessarily represent the company's position.

11.2 Where we publish a customer story, quotation or testimonial, it reflects that customer's own experience and is not a promise of the results you will get.

12. Intellectual property and use of our content

12.1 Content on the Service is owned by us or licensed to us. You may read and share it, and quote short extracts with attribution and a link, but you may not reproduce it substantially or republish it without our written permission.

12.2 If you believe content on the Service infringes your rights, email legal@calilio.com with details of the material and your claim, and we will review it promptly.

13. Related documents

This Disclaimer should be read together with:

• Terms of Service the contract that governs your use of the Service, including billing and limitation of liability.
• Privacy Policy how we collect, use and protect personal data.
• Cookie Policy the cookies we use on our website and how to control them.
• Refund and Cancellation Policy how to cancel, and when a refund is available.
• Fair Use Policy the rules for normal business use of calling and messaging.
• Messaging Policy the rules for sending text and WhatsApp messages.
• Data Processing Agreement our commitments when we process personal data on your behalf.

14. Changes to this Disclaimer

We may update this Disclaimer. When we do, we change the "Last updated" date and post the new version at calilio.com/disclaimer. Where a change materially affects your rights or obligations, we will notify account holders by email at least 30 days before it takes effect.

15. Contact us