Integration

Hold Music

Q: How do I change the music on hold in Calilio?

To change the music on hold in Calilio, access your account settings and navigate to the hold music options. From there, you can select or upload new tracks to customize your caller's waiting experience.

Q: Can customer service hear you on hold with music?

When music on hold is playing, customer service cannot hear you. Music on hold feature ensures privacy for callers while they wait to be connected.

Q: Is there any option to add pre-recorded music?

Calilio allows you to add pre-recorded music or messages as your hold music. The flexibility lets businesses personalize the on-hold experience even further.

Q: Can users adjust the music volume while they wait?

The business's phone system settings predetermine the volume of the business's hold music. It means individual callers cannot typically adjust the volume themselves during the wait. However, businesses can optimize the volume to ensure a comfortable listening experience for all callers.

Hold music transforms waiting time into an enjoyable experience. Call-on-hold music on a business phone system keeps callers engaged, setting the tone for a pleasant conversation.

A mobile consisting of hold music pop up icon

Telephony Partner of 1000+ Businesses Worldwide

What is Hold Music?

Hold music is the background sound played when callers are placed on hold. It's designed to fill the silence during wait times, making the experience less tedious. Music on hold feature helps businesses maintain a professional image and keeps callers entertained until their call is answered.

A women calling over a mobile phone using call on hold music features

How does Call on Hold Music Work?

The call-on-hold music system automatically plays a chosen track or set of tracks to the caller when the call is on hold. Hold music is integrated into a business's phone system, allowing easy customization. Companies can choose songs or melodies that reflect their brand identity or message. The aim is to keep the caller engaged and informed while waiting.

Two people calling over a mobile phone using the features of call on hold music

different benefits of using hold on music features

Benefits of Music on Hold on Business Phone System

Incorporating music on hold significantly enhances customer experience and supports business branding. It turns waiting time into an opportunity to impress and retain callers.

Elevates Customer Satisfaction

Music on hold comforts callers, making the wait feel more pleasant and less frustrating. It directly impacts their mood and perception of the service quality.

Enhances User Retention

Cultivates a Strong Brand Image

Shortens Perceived Wait Times

Unleashes Marketing Potential

Who Gains from Music on Hold Service?

Music-on-hold services are beneficial for businesses with high customer traffic. They increase consumer satisfaction and reduce actual wait times.

Customer Service Centers

With on-hold music features, customer service centers see reduced hang-up rates. It improves caller patience, making the service process smoother for both parties.

Healthcare Practices

Healthcare practices use music on hold to provide a calming atmosphere for patients calling in for appointments or information. It makes waiting time less stressful for patients.

Tech Support Lines

Tech support services, addressing technical issues, rely on music on hold to reduce caller frustration. On-hold music is a great tool for tech support to keep clients interested.

Financial Institutions

Banks and financial institutions dealing with account inquiries and transactions find music on hold useful. It maintains caller engagement during peak times.

Travel Agencies

Travel agencies that manage bookings and customer queries benefit from music on hold. It gives callers pleasant waiting experiences, often reflecting the excitement of travel.

E-commerce Platforms

E-commerce platforms make the most of waiting music to enhance customer support for orders and services. It keeps online shoppers informed and satisfied as they patiently wait.

Other VoIP Feature in Calilio Alongside Call on Hold Music

Advanced VoIP feature set from Calilio can improve your method of communication. These tools work together to streamline call management and improve caller experience.

Call Queue

Manage high call volumes efficiently with call queue. Call queue organizes incoming calls, reducing wait times and customer frustration.

Interactive Voice Response

Interactive Voice Response (IVR) guides callers through menu options. It helps them reach the right department quickly, improving service efficiency.

Call Transfer

Call transfer allows for smooth redirection of calls to the appropriate person or department. It ensures callers get the help they need without delays.

Call Monitoring

With call monitoring, supervisors can listen to calls in real-time. It aids in quality control and training, enhancing call handling.

Do Not Disturb

Do Not Disturb lets you silence incoming calls, directing them to voicemail or another destination. It's perfect for focusing on tasks without interruptions.

A group of woman interacting with a person on a monitor

Why Choose Calilio?

Calilio sets itself apart with its exceptional customer care and user-friendly VoIP solutions. Our VoIP services elevate the caller experience with ease and efficiency.

Easy Setup and Management

Setting up and managing your VoIP system with Calilio is easy. Intuitive controls and user-friendly interfaces ensure smooth operation.

Extensive Feature Set

Regular Updates and Enhancements

Reliable Connectivity

Q&A

Frequently asked questions

What music is played on hold?

The selection of music played while on hold can be customized based on business demand. Calilio provides an extensive library of music choices designed to align with diverse branding styles and cater to customer preferences.