7 Signs You Need to Upgrade Your Phone System to VoIP

your business need a voip phone number system

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Communication is the basic requirement for every business, making a huge difference in your company’s growth. As customers’ expectations and technologies evolve, it is essential to keep up with the latest communication tools to stay connected with your customers.

Even with the widespread use of personal communication methods like email and social media, phone systems are still unbeatable in business communication. If your company depends on an efficient communication system, you will find maintaining smooth and effective operations challenging lately. In that case, it is a sign that you need to think of alternative options.

No company ever wants itself in a place where it loses its customer and brand image due to an outdated system. Dumping your current phone system and switching to a VoIP phone system can help your company remain proactive and stay ahead in business communication. It allows you to make and receive phone calls over the internet, with a minimal calling costs than a regular phone system.

If you’re wondering how to determine whether your business phone system is outdated, here are 7 major signs that your small business needs a VoIP phone system.

Sign 1: Struggling to Manage High Call Volumes

The last thing a company wants to do is miss any phone calls, as it might fail to answer an important one. Likewise, your business’s inability to keep up with high call volume is an obvious sign that your phone system is not doing great.

It negatively impacts the customer experience and harms your brand’s image if your company frequently misses out on important calls due to insufficient operators. A VoIP phone system can help your company handle high call volumes without additional hardware. It allows you to share the same phone numbers with multiple agents, reducing long wait times.

Likewise, its call routing feature helps to upgrade response times, smartly sending calls to the right agent, department, or team.

A VoIP system also comes with other call management features like auto attendant that helps you answer common customer queries with a virtual assistant.

Sign 2: High Communication Costs

If your business phone system is heightening, and so is your communication cost, it is time for your business to switch to VoIP. A traditional phone system charges high for domestic calls and even higher for international; however, using a VoIP platform is very inexpensive compared to traditional landlines. It has low costs, and some packages even offer international services at no extra charge. Calilio, a modern VoIP phone system, offers you predictable monthly expenses with flat-rate plans.

Sign 3: Need for Advanced Features

If your phone system technology is outdated, you urgently need a VoIP phone system system.  A VoIP phone system offers features that make your work easier, helping you stay competitive and efficient in the market. Below are some advanced features that a VoIP phone system provides:

  1. Voicemail to Email: Sends voicemails directly to your email. It allows you to access and manage them easily from anywhere.
  2. Call Recording: Record calls for training, quality assurance, or compliance purposes.
  3. Conference Calling: Facilitates virtual meetings with multiple participants. It improves collaboration and communication within your team.
  4. Auto Attendant: Provides a virtual receptionist that directs callers to the appropriate department or individual.
  5. Analytics and Reporting: Offers detailed call analytics and reports. It helps you monitor performance and make informed decisions.

Sign 4: Lack of Mobility and Flexibility

Using a traditional phone can be challenging, especially when staying connected with remote or traveling employees. If you are experiencing the same, then it’s time you moved to VoIP.

With more businesses adopting hybrid work models, VoIP allows your team to stay connected from anywhere. Moreover, with a VoIP system, you can make and receive calls across devices, including PCs, smartphones and tablets.

Sign 5: Poor Call Quality and Reliability

Businesses with landline phone systems often experience dropped calls. Facing such call quality issues frequently makes your company look unprofessional. It can be frustrating because it negatively impacts your customer trust and professional image.

Poor call quality and reliability are obvious signs that your business need of a VoIP phone system. With a reliable internet connection, it provides high connectivity and call quality.

Sign 6: Difficulty in Scaling Communication Systems

If you still have a traditional phone system and are still struggling to keep pace when your business is at its peak, then it is a sign you need a VoIP phone system.

Traditional phone systems can be inconvenient as well as expensive to scale. VoIP systems, on the other hand, are highly scalable, allowing admin to add/remove lines easily within a few seconds.

Therefore, it also allows you to easily add features for your growing business without facing the struggle of rewiring or additional hardware costs.

Sign 7: Inability To Expand To New Location

When your business grows, it is challenging to move your technology stack to new locations and set up with a traditional phone system as they are connected by copper wires attached to a wall socket. Old phone systems add a cost to get things up and running due to the need for technicians to do all manual work.

You can get virtual phone numbers on a VoIP platform and build your location presence in more than 100 countries. It allows you to make international calls at local rates. It also helps you manage multiple incoming calls and easily transfers calls from the main office.


If you are dealing with high costs for long distances, outdated features, poor call quality, and so on, then you must upgrade your phone system immediately to a VoIP phone system.

As a regular can result in a loss of valuable customers and deals, VoIP systems fix all your issues, delivering a more cost-effective, flexible, scalable, and feature-rich solution for your company. Sign up to Calilio to enjoy advanced features to boost your company’s productivity and stay competitive in today’s fast-moving world. Sign up today!

Frequently Asked Questions

Why Would a Business Want to Use VoIP?

Businesses want to use VoIP phone system because it is user-friendly, flexible, cost-saving, and more reliable than the traditional phone system.

What Type of Business Needs VoIP?

Businesses of all sizes, from startups to large organizations, need VoIP phone systems. It offers businesses with cost-effective communication solutions to manage high call volumes and maintain affordable global calling.

What is Required For a VoIP Phone System?

Setting up a VoIP phone system requires you to purchase a subscription from a goo VoIP service provider. You can sign up and set up a VoIP-powered business phone system on Calilio in just a few easy steps.

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