9 Best Sales Call Recording Software (2026)
Recording a sales call is the easy part. What separates these tools is where the recording comes from, what the analysis actually tells you, and whether anyone on your team will use it after the first month.
The first question to ask is not which tool, but where your sales conversations actually happen. Meeting recorders and phone-system recorders capture completely different calls, and buying the wrong one leaves half your pipeline unrecorded:
Your reps sell on Zoom, Teams and Meet
A meeting recorder is the right category. Fireflies and Otter cover transcription and search cheaply; Avoma adds a real coaching workflow; Gong and Clari Copilot add deal-risk analysis across the whole pipeline.
Your reps sell on the phone
Meeting bots cannot join a phone call. Recording has to happen at the telephony layer — Calilio, Dialpad or Aircall — which captures every outbound dial and inbound call automatically, not just scheduled meetings.
You have a dedicated enablement or RevOps function
Gong is the category standard for revenue intelligence, with deal boards, competitive tracking and forecast signals. Clari Copilot delivers most of the coaching depth at a lower and more transparent price.
You need recordings for quality review, not revenue analytics
Phone-system recording already does this. Recordings, notes and outcomes attach to the contact; supervisors can listen live, and there is no second license to buy.
How We Compared Sales Call Recording Tools
We weighted six criteria to compare 20 sales call recording tools and kept the nine best options. Since every platform can record calls and generate transcripts, we focused on the differences that matter after the conversation: recording coverage, transcript quality, coaching tools, CRM integration, compliance controls, and total cost.
Capture coverage
Which calls the tool can actually record — scheduled video meetings, dialed phone calls, or both.
Conversation intelligence
Whether the transcript is analyzed for topics, objections, competitors and talk ratio, or simply stored and searchable.
Coaching workflow
Scorecards, comment threads, clip sharing and call libraries — the machinery that turns recordings into rep improvement.
CRM write-back
What lands in the CRM automatically: a full summary and next steps, or just a link someone has to open.
Compliance controls
Configurable consent disclosure, per-region recording rules, retention settings and access permissions.
What it costs to own
Whether this is a second platform alongside your phone system, or a capability you already pay for.
WHY YOU SHOULD TRUST THIS COMPARISON
Everything here comes from each vendor’s own pricing pages and product documentation, checked in August 2026, plus current G2 and Capterra reviews so we could see where real users hit adoption, accuracy and billing problems rather than taking marketing claims at face value. No vendor paid to be included, to be ranked higher, or to have criticism removed, and there are no affiliate links in this article.
Calilio sells a phone system with call recording and AI reporting, so we compete here. Our own entry lists its limitations in the same detail as everyone else’s, and the verdict names other tools as the better choice where they are. This is desk research, not nine live rollouts — use it to build a shortlist, then demo your final two.
Four Categories Wearing the Same Label
The most expensive mistake in this category is buying the wrong type rather than the wrong vendor. A team that sells on the phone and buys a meeting recorder ends up with an archive that is missing most of its actual conversations. Identify your type first.
1. Meeting Recorders
Meeting recorders automatically join scheduled Zoom, Microsoft Teams, and Google Meet calls to record and transcribe conversations. They suit teams whose important customer and sales conversations mainly happen through scheduled video meetings.
Strength
Cheap, fast to deploy, join Zoom/Teams/Meet automatically, create usable transcripts and clip sharing
Trade-off
Cannot record ordinary phone calls, dialler-dialed cold calls, coaching tools are basic
2. Revenue Intelligence Platforms
Revenue intelligence platforms analyze sales conversations for deal risks, competitor mentions, pipeline signals, and coaching opportunities. They suit established sales organizations with dedicated RevOps or sales enablement teams.
Strength
Analyses every conversation for deal risk, competitor mentions and pipeline signals, with structured coaching programs
Trade-off
Enterprise pricing and implementation effort, and value depends on someone owning the program
3. Meeting Assistants With Coaching
Meeting assistants with coaching combine meeting recording and transcription with agenda templates, scorecards, and call-trend insights. They suit growing teams that need structured coaching without the cost and complexity of an enterprise revenue intelligence platform.
Strength
Agenda templates, scorecards and call-trend alerts at a fraction of enterprise-CI pricing
Trade-off
Less sophisticated intelligence than Gong, and still meeting-first rather than phone-first
4. Phone Systems With Recording
Phone systems with recording automatically capture incoming and outgoing business calls and connect them with the relevant customer record. They suit phone-led sales and support teams whose important conversations happen through ordinary business calls rather than scheduled meetings.
Strength
Records every dialed and received call automatically, attaches it to the contact, no second license
Trade-off
Deal-risk scoring and competitive intelligence are limited or absent
# | Product Type | What It Does | Right for |
| 1 | Meeting recorders | Records scheduled video meetings | Teams whose sales conversations are almost entirely scheduled video calls |
| 2 | Revenue intelligence platforms | Analyses calls for revenue insights | Sales orgs with a dedicated enablement or RevOps function and a pipeline worth analyzing |
| 3 | Meeting assistants with coaching | Records meetings and supports coaching | Growing teams that want a coaching layer without an enterprise contract |
| 4 | Phone systems with recording | Records business phone calls | Teams selling by phone, where the call is the sale rather than a scheduled meeting |
The 9 Best Sales Call Recording Software in 2026
Here are the nine best sales call recording tools based on our research. Each review covers what the tool lets you do with a recording, where its analysis stops, and who it is genuinely wrong for. Pricing sits in the summary panel at the end of each so you can weigh it against capability rather than lead with it.
# | Tool | Core Capabilities | Starting Price | Type |
| 1 | Gong | Revenue intelligence, deal boards, competitive tracking, forecast signals | Quote only — platform fee + per seat | Revenue intelligence |
| 2 | Calilio | Phone-system recording, AI call reports, live monitoring, whisper & barge-in | $28/user/mo (Premium) | Phone system with recording |
| 3 | Clari Copilot | Real-time battlecards, coaching scorecards, deal warnings | $60 to $110/month per-seat | Conversation intelligence |
| 4 | Avoma | Agenda templates, scorecards, collaborative notes, full coaching loop | Tiered per user/mo | Meeting assistant + CI |
| 5 | Fireflies.ai | Meeting transcription, topic search, soundbites, wide integrations | Free tier; paid from ~$10/user/mo | Meeting recorder |
| 6 | Chorus by ZoomInfo | CI tied to ZoomInfo contact and intent data | Quote only, ZoomInfo-bundled | Revenue intelligence |
| 7 | Dialpad | Native telephony recording, live AI transcription and coaching | From ~$15/user/mo | Phone system with recording |
| 8 | Otter.ai | Live transcription, speaker ID, summaries, very low cost | Free tier; paid from ~$8.33/user/mo | Meeting recorder |
| 9 | Aircall | Call recording with a large integration marketplace | Recording on paid tiers | Phone system with recording |
1. Gong
Best for revenue intelligence
Gong records and analyses every customer conversation across calls, meetings and email, then turns that corpus into pipeline signal. Deal boards show which opportunities have gone quiet or lost their champion, competitive tracking surfaces every mention of a rival across the quarter, and forecast views tie conversation activity to what is actually likely to close. Coaching is built on that same data — managers filter for calls where a specific objection appeared and coach the pattern rather than the anecdote.
The reason it stays on top is breadth of signal rather than transcription quality, which is now comparable across the field. The reason it does not suit everyone is that all of it assumes an owner. Implementation is a project, adoption needs enforcement, and pricing combines a platform fee with per-seat licenses on annual contracts — a serious commitment for a team of ten.
WHAT WORKS
- Deal boards and risk signals across the whole pipeline, not just single calls
- Competitive and topic tracking aggregated across every conversation
- Mature coaching workflow with call libraries and filtered review
- Deep Salesforce and HubSpot write-back
WHAT TO WATCH
- Quote-only pricing with a platform fee on top of per-seat licenses
- Implementation and adoption require a dedicated owner
- Weaker fit for phone-led outbound than for scheduled meetings
- Overwhelming for small teams that just need recordings
2. Calilio
Best for phone-led sales. Recording at the telephony layer, where phone sales actually happen
Calilio records at the phone-system level, which means every dialed and received call can be captured. Each call recording attaches to the contact alongside the notes, tags and disposition the rep logged, so the next person to call has the full history in one place.
On top of the recording, AI call reports generate a transcript, summary, sentiment read and call reason for every conversation, which is what makes a large volume of calls reviewable at all.
Supervisors can also monitor calls live and coach agents mid-conversation with call whisper or barge-in. What it does not do is pipeline analytics: there are no deal boards, no competitor tracking across the quarter, and no forecast signals.
WHAT WORKS
- Captures every outbound and inbound phone call, not just scheduled meetings
- Recording configurable per call flow, number group or campaign
- AI transcripts, summaries, sentiment and call reason on every conversation
- Live monitoring with whisper and barge-in for real-time coaching
- Recordings attach to the contact with notes, tags and disposition
WHAT TO WATCH
- No deal-risk scoring or pipeline-level intelligence
- No competitor or topic tracking aggregated across calls
- Does not record Zoom, Teams or Meet conversations
- Smaller CRM integration library than the enterprise cloud platforms
3. Clari Copilot
Most of the coaching depth, at a published price
Clari Copilot — formerly Wingman — is built around the moment of the call rather than the review afterward. Real-time battlecards surface competitor responses and objection handling on screen while the rep is still talking, and monologue and talk-ratio warnings nudge behavior live. After the call, scorecards, call libraries, and deal-risk warnings cover the same coaching ground as the larger platforms.
Its practical advantage over Gong is that pricing is published per seat on annual terms, which makes it far easier to get approved, and it sits inside Clari’s revenue platform if forecasting matters to you. The trade is breadth: the pipeline intelligence layer is less developed, and the integration library is narrower than the category leader’s.
WHAT WORKS
- Provides real-time transcription, summaries, insights, and live battlecards
- Scorecards, call libraries and deal-risk warnings for structured coaching
- Published per-seat pricing rather than a quote process
- Integrates with CRMs, dialers, conferencing platforms, and collaboration tools
WHAT TO WATCH
- Less pipeline-level intelligence than Gong
- Narrower integration library
- The published rate requires an annual commitment
- Call coverage depends on the dialer and conferencing solutions you connect
4. Avoma
Best for the fullest coaching loop below enterprise pricing
Avoma covers the whole meeting lifecycle rather than just the recording. Agenda templates structure the call before it starts, collaborative notes let several people annotate the same conversation live, and AI notes are organized into topics rather than one undifferentiated summary. Afterward, scorecards, comment threads and snippet sharing give managers a genuine review workflow.
That before-and-after coverage is what distinguishes it from a pure transcription tool at a similar price, and it makes Avoma the natural step up for a team that has outgrown Fireflies but cannot justify Gong. Tiering is the thing to check: conversation intelligence and coaching features sit on higher plans than basic recording, so price the tier that contains what you actually want.
WHAT WORKS
- Agenda templates and live collaborative notes, not just post-call transcripts
- Scorecards and comment threads for a real coaching loop
- Produces AI notes, follow-up content, and automatic CRM updates
- Considerably cheaper than enterprise conversation intelligence
WHAT TO WATCH
- Coaching and CI features sit on higher tiers than basic recording
- Less pipeline and deal-risk intelligence than Gong or Clari
- Meeting-first — does not cover phone-led outbound
- Interface takes more setup than a simple recorder
5. Fireflies.ai
The most capable low-cost meeting recorder
Fireflies joins Zoom, Teams and Meet automatically, transcribes with speaker labels, and produces summaries and action items you can push into a CRM or task tool. Its strengths are search and sharing: you can search across every meeting your team has ever recorded for a phrase or topic, clip soundbites, and route summaries into Slack, Notion or your CRM through an unusually wide integration list.
It also has a genuinely usable free tier, which makes it the standard first purchase for teams starting to record at all. Where it stops is analysis. There is topic detection and basic conversation analytics, but nothing approaching deal-risk scoring, and coaching amounts to sharing clips rather than running a scorecard program.
WHAT WORKS
- Automatic joining and transcription across Zoom, Teams and Meet
- Search across the entire meeting archive by topic or phrase
- Soundbite clipping and wide integration library for sharing
- Usable free tier and low paid entry price
WHAT TO WATCH
- Advanced AI actions use credits that are not fully included in the base subscription price
- Coaching is clip-sharing rather than a structured program
- Cannot record dialed phone calls
- Storage and feature limits bite on the lower tiers
6. Chorus by ZoomInfo
Best for conversation intelligence tied to ZoomInfo data
Chorus does the core conversation intelligence job well — recording, transcription, topic and competitor tracking, deal analysis and coaching libraries. Its differentiator is the ZoomInfo relationship: conversations connect to ZoomInfo’s contact, company and intent data, so a call can be read alongside firmographic context and buying signals the platform already holds.
That is genuinely valuable if ZoomInfo is already central to your prospecting, and largely irrelevant if it is not. Buying is the friction point: pricing is quote-only and typically discussed as part of a broader ZoomInfo agreement, which makes standalone evaluation against a published-price competitor difficult.
WHAT WORKS
- Solid core CI — topic tracking, deal analysis and coaching libraries
- Conversations enriched with ZoomInfo contact, company and intent data
- Strong fit for teams already standardized on ZoomInfo
- Mature Salesforce integration
WHAT TO WATCH
- Quote-only pricing, usually bundled into a ZoomInfo agreement
- Much of the value evaporates without ZoomInfo
- Only users with Recorder licenses can capture conversations
- Meeting-first coverage
7. Dialpad
Best for AI transcription built into the phone system itself
Dialpad records at the telephony layer and transcribes live, so a manager can watch a call unfold as text while it is happening. Real-time assist cards surface scripted answers when a trigger phrase is detected, sentiment is tracked during the conversation rather than after, and all of it is included from a low entry tier instead of being an enterprise add-on.
For a team that sells by phone and wants AI features without an enterprise contract, that combination is hard to beat on price. The limits are depth and breadth: the analytics are call-level rather than pipeline-level, its contact-center capability is a separately priced product, and it is a leaner platform overall than the larger UCaaS vendors.
WHAT WORKS
- Live transcription and real-time assist cards during the call
- Recording and AI features included from a low entry tier
- Captures dialed calls automatically, no meeting bot required
- Sentiment tracked in real time rather than post-call
WHAT TO WATCH
- Contact-center features are a separately priced product
- Leaner platform than the largest UCaaS vendors
- Some integrations sit behind higher tiers
8. Otter.ai
The cheapest reliable way to get a transcript
Otter is a transcription product first and a sales tool second. It captures live audio with speaker identification, produces a searchable transcript almost immediately, and generates summaries and action items. It is fast, it is cheap, and for recording a discovery call so nobody has to take notes, it does exactly what is needed.
It is included here because a great many sales teams genuinely start with it, and for early-stage teams that is a reasonable choice. But it has no sales-specific layer at all — no scorecards, no deal analysis, no competitor tracking, no CRM write-back worth the name. The moment coaching becomes a process rather than an instinct, you will replace it.
WHAT WORKS
- Fast, accurate live transcription with speaker identification
- Very low cost, with a workable free tier
- Immediate searchable transcripts and summaries
- Minimal setup — usable within minutes
WHAT TO WATCH
- No sales-specific coaching, scorecards or deal analysis
- No meaningful CRM write-back
- Cannot record dialed phone calls
- Lower plans have limits on transcription minutes and file imports
9. Aircall
Best for phone recording with the widest integration marketplace
Aircall records calls at the telephony layer and pushes them into whatever else you run, which is its real strength — the integration marketplace is one of the largest in the category, so recordings and call activity land in your CRM and helpdesk without custom work. Administration is clean, and it rolls out predictably across larger teams.
Recording is not on the entry Essentials plan, so budget for a paid tier from the start, and the AI analysis layer is thinner than Dialpad’s or Calilio’s — you get the recording and the metadata rather than transcripts, sentiment and summaries as standard. If integrations are the reason you are shopping, that trade may be worth it.
WHAT WORKS
- Very large integration marketplace for pushing recordings into other tools
- Captures dialed calls automatically at the telephony layer
- Clean administration and predictable rollout at scale
- Strong brand trust in procurement
WHAT TO WATCH
- Recording is not included on the entry Essentials plan
- Thinner AI analysis than Dialpad or Calilio
- License minimums raise the effective starting cost
- Recording access and retention differ between Essentials and higher plans
How to Choose the Right Call Recording Tool for Your Sales Team
Start from how your team sells and what a manager will realistically do with a recording. Both questions narrow the field faster than any feature comparison.
IF THIS IS YOU
Your reps run scheduled discovery and demo calls on Zoom or Teams.
START WITH
Fireflies or Avoma
Fireflies if you mainly need searchable transcripts and clips. Avoma if managers will actually run scorecards and review sessions on them.
IF THIS IS YOU
Your reps dial out all day and calls are the sale.
START WITH
Calilio or Dialpad
Meeting bots cannot join a phone call. Recording has to be at the telephony layer to capture outbound dials and inbound calls automatically.
IF THIS IS YOU
You have an enablement team and a pipeline worth analysing.
START WITH
Gong or Clari Copilot
Deal boards, competitive tracking and structured coaching justify the cost once someone owns the programme. Clari Copilot is the cheaper published-price route.
IF THIS IS YOU
ZoomInfo is already central to how you prospect.
START WITH
Chorus
Conversations enriched with contact and intent data you already pay for. Little reason to choose it otherwise.
IF THIS IS YOU
You need recordings for quality review and dispute handling, not analytics.
START WITH
Your phone system
Recording, notes and outcomes attached to the contact cover this completely. A conversation intelligence licence would be paying for analysis nobody will read.
The Verdict
Two questions settle this. First, where do your conversations actually happen? Every meeting recorder here misses dialed phone calls entirely, which is the detail most comparisons skip. Second, will a named person actually run coaching from it? If yes, the analysis layer pays for itself — Gong at the top end, Clari Copilot or Avoma for less money.
If nobody will, start with Fireflies and spend the difference elsewhere. And if your team sells on the phone rather than on video, recording at the phone-system level — as Calilio does — captures every dial instead of only what was on the calendar, though you give up deal-risk scoring and pipeline analysis to get it.
INCLUDED IN PREMIUM
Record Every Sales Call, Not Just the Ones on the Calendar
Calilio records at the phone-system level, so every outbound dial and inbound call is captured with an AI transcript, summary and sentiment read — and supervisors can coach live with whisper and barge-in. 14-day money-back guarantee.
Summarize this blog with:
Frequently asked questions
What is the best sales call recording software in 2026?
It depends on what you record and why. Gong is the category standard for revenue intelligence if you have an enablement function to run it, and Clari Copilot delivers most of that coaching depth at a published per-seat price.
Fireflies and Otter are the strongest low-cost meeting recorders, and Avoma is the best value for a full coaching workflow. If your team sells by phone rather than by scheduled meeting, Calilio, Dialpad and Aircall record at the telephony layer, which is the only category that captures ordinary outbound and inbound calls.
Is it legal to record sales calls?
What is the difference between call recording and conversation intelligence?
Can meeting recorders capture phone calls?
Do I need separate call recording software if my phone system already records?
How much does sales call recording software cost?
Do reps resist being recorded?
How long should we keep sales call recordings?
Still have questions?
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