10 Best Softphones for Small and Large Businesses
Traditional desk phones come with limited mobility, high cost, and lack the telephony features essential in modern business. The more you rely on this system, the more you risk falling behind your competitors.
Thankfully, softphones offer a smarter communication method, combining mobility, affordability, and powerful features. However, with numerous softphones available on the market, how do you select the right one for your business?
In this guide, we will explore the 10 best softphones for business, examining what each product offers, who it is best suited for, and how it can help you enhance your communication.
Key Highlights:
- Businesses in 2025 rely on softphone solutions to streamline communication and reduce costs.
- The best softphones for businesses should include features such as AI-powered call analytics, voicemail-to-email, and CRM integration to enhance the efficiency of business communication.
- Calilio’s all-in-one solution is ideal for small to medium-sized businesses looking for affordable and reliable communication.
- Most business softphones integrate easily with popular business tools like CRMs and help streamline workflows and enhance overall efficiency.
Top 10 Best Softphone for Business
Here are the top 10 best softphones, offering a range of features and integrations to suit various business needs, from small startups to large enterprises.
1. Calilio
Calilio is the best VoIP softphone solution for businesses seeking an all-in-one, scalable communications platform. Its inclusion of extensive VoIP features and affordable pricing makes it an ideal option for small to medium-sized businesses that want reliable communication with room to grow.
Small businesses can start with basic packages, while larger enterprises can opt for premium services with more advanced features.
Key Features
- Intuitive interface
- Advanced call management
- Integration capabilities
- Team collaboration tools
2. RingCentral
RingCentral is a popular Unified Communications as a Service (UCaaS) solution for integrating various communication channels into one platform, including voice, video, and messaging.
RingCentral’s business softphone pricing is subscription-based, starting from basic plans for small businesses to enterprise-level packages for large teams. Customizable pricing is available based on features and team size.
Key Features
- Unified communications
- Global reach
- Multi-device functionality
- Comprehensive feature set
3. Ooma
Ooma is a business phone system that offers reliable softphone software for companies seeking modern features and ease of use at a reasonable cost. With features such as call blocking, call statistics, and voicemail-to-email, it streamlines business communication.
Moreover, Ooma offers a range of flexible pricing plans with adequate features suitable for companies of all sizes.
Key Features
- Voicemail-to-email
- Call blocking and screening
- Mobile app functionality
- Conference calling and video meetings
- Call analytics and reports
4. Google Voice
Google Voice offers an affordable softphone for business app for companies using Google Workspace. Its user-friendly design allows businesses to manage calls, voicemails, and text messages from a single platform.
It’s an excellent choice for small teams seeking a simple communication solution, offering essential features and seamless integration with other Google applications.
Key Features
- Call forwarding and voicemail
- Call blocking and spam filtering
- Integration with Google Workspace
- Mobile app functionality
- Text and voicemail transcription
5. 3CX
3CX is a free, all-in-one softphone app for small businesses that allows them to make calls from a desk phone, mobile device, or computer. It is an excellent option for companies that require a comprehensive communication solution, as it offers essential features such as video conferencing, live chat, and call recording.
The platform is popular among growing companies for its scalability, enabling them to tailor features to their needs.
Key Features
- Web conferencing
- Video and voice calls
- CRM integration
- Mobile app and desktop compatibility
- Live chat support for websites
6. Vonage
Vonage is a renowned business phone system that provides organizations with a reliable VoIP softphone app, combining video, messaging, and voice conversations. It is well-known for its feature-rich plans and flexible pricing, making it an ideal choice for small and medium-sized enterprises.
Additionally, its advanced call management features, internal messaging, and screen sharing options enhance your team collaboration.
Key Features
- Virtual receptionist
- Call forwarding and voicemail
- Team messaging and collaboration
- Mobile app functionality
- Call analytics and reporting
7. Zoom Phone
Zoom Phone is a feature-rich softphone solution that offers businesses a reliable voice service integrated with advanced communication tools.
Although Zoom is best known for its video conferencing, its softphone features also offer high-quality voice calls and messaging services. Other impressive features include voicemail, call management, and team collaboration tools.
Key Features
- Video and voice calling
- Voicemail and call forwarding
- Team collaboration tools
- Web and desktop app compatibility
- Cloud-based call recording
8. Nextiva
Nextiva, a cloud-based softphone for business, combines VoIP phone service, CRM integration, team collaboration tools, and video conferencing, enabling users to streamline their entire communication workflow.
Furthermore, as businesses grow, Nextiva offers flexible scalability, allowing them to add new features and functionalities effortlessly.
Key Features
- Call management and routing
- Video conferencing and messaging
- CRM and software integrations
- Cloud-based system
- Mobile and desktop app compatibility
9. Dialpad
Dialpad is considered the best softphone for business due to its robust set of features, strong performance, and integration of artificial intelligence (AI). It offers a suite of services, including messaging, video conferencing, and advanced VoIP calling, using its intuitive application, which is accessible on desktops, mobile devices, and web browsers.
It is also well-suited for establishing a call center, providing intelligent call routing, real-time call monitoring, and comprehensive call analytics.
Key Features
- AI-driven call analytics
- Video and voice calls
- Team messaging and collaboration
- CRM integration
- Customizable call routing
10. GoTo Connect
GoTo Connect offers a flexible and reliable softphone solution for businesses of all sizes. The app is designed to be easily used and managed even with minimal technical training.
Additionally, its easy integration with popular business collaboration software like Microsoft Teams makes it easier to manage communication workflows.
Key Features
- Call management features
- Team messaging and video conferencing
- Mobile and desktop apps
- Call center capabilities
- Customizable reporting
Get an Affordable Softphone for Enterprises and Small Businesses
Softphone Comparison Table: Features, Pricing & Best Use Cases (2025)
Here’s a comparison table of the 10 best softphones for business for quick insight.
Softphone | Key Features | Pricing (per user/ month) | Best For |
Calilio |
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RingCentral |
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Ooma |
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Google Voice |
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Zoom Phone |
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3CX |
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Vonage |
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Nextiva |
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Dialpad |
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GoToConnect |
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Conclusion
Choosing the right softphone for your business is essential for streamlining communication, cutting costs, and improving teamwork. Solutions like RingCentral are great for businesses that need enterprise-level features, while Zoom Phone works well for teams focused on video collaboration.
Frequently Asked Questions
Are softphones secure for business use?
Yes, most softphones offer robust security features, including encryption for voice calls and data protection.
Can softphones integrate with other business tools?
Many softphones, such as Calilio, RingCentral, and Nextiva, offer integrations with popular business tools like CRMs, email, and messaging platforms.
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