10 Best Outbound Call Tracking Software for Sales Teams

Outbound call tracking software is a tool that records and analyzes outgoing business calls so teams can track sales call activity, call quality, agent performance, and follow-up results. It helps managers see who called whom, when the call happened, how long the conversation lasted, what the outcome was, and whether the prospect needs another touchpoint.

A good outbound tracking tool does more than store call history. It helps reps place calls faster, tag outcomes clearly, record conversations, sync data with CRM records, and review performance through dashboards or AI-generated insights.

The best outbound call tracking software depends on how your team makes calls. Some platforms focus on sales dialing, while others focus on attribution, CRM logging, or campaign reporting.

Calilio offers a strong outbound call center software that lets your sales teams make calls, record outcomes, and review conversations from one place. Its Power Dialer helps reps call leads faster without dialing each number manually. After each call, reps can use call dispositions to label each call result, such as “Not Answered,” “Interested,” “Follow-Up Required,” or “Appointment Set.” It gives managers a clear view of what happened after each call, which makes your outbound call tracking more insightful.

Calilio also offers AI call reports to make call review easier. After a call ends, you can generate a transcript, summary, reason for the call, call conclusion, and sentiment analysis. This report helps you review call quality, understand common objections, check customer interest, and plan better follow-ups.

Features

• Power dialer for faster outbound calling
• Bulk contact import for calling lists
• Call dispositions for tracking outcomes
• Call notes, tags, call history, and recordings
• AI call reports with summaries, reasons, conclusions, and sentiment
• Virtual numbers from 100+ countries
• SMS, voicemail, call forwarding, IVR, and call analytics

Pricing Plans

• Standard: $15/user/month, or $12/user/month (when billed annually)
• Premium: $35 monthly or $28/user/month (when billed annually)
• Enterprise: custom pricing

JustCall works well for outbound sales teams that want call tracking, dialing, SMS, and workflow automation in the same platform. Its sales dialer helps reps move through call lists faster, while call logs track each outbound attempt with details such as contact, owner, direction, notes, and call result.

For managers, JustCall’s outbound value comes from visibility. Team performance analytics, AI-powered call transcripts, call summaries, call scoring, sentiment analysis, and CRM logging help teams review what happened after calls and decide which prospects need immediate follow-up.

Features

• Sales dialer, power dialer, and predictive dialer options
• Outbound call logs and analytics
• AI transcription, call summaries, and sentiment analysis
• Call scoring and coaching comments
• SMS and workflow automation
• 100+ integrations, including Salesforce, HubSpot, Apollo, Outreach, and Salesloft

Pricing Plans

• Team: $39/user/month, or $29/user/month (when billed annually)
• Pro: $69/user/month, or $49/user/month (when billed annually)
• Pro Plus: $109/user/month, or $89/user/month (when billed annually)
• Business: custom pricing
• SalesPro: custom pricing

Kixie is built for high-volume outbound sales teams that need to increase call activity and track what happens after each attempt. Kixie lets teams log calls, review call history, record conversations, use voicemail drop, and apply dispositions after calls. These features help managers see how many calls were made, which prospects answered, which conversations need follow-up, and which reps need coaching.

Kixie is a good fit for teams that already use HubSpot, Salesforce, Zoho, or Pipedrive and want outbound call activity to flow back into CRM records with less manual work.

Features

• PowerDialer and multi-line dialing
• Click-to-call from CRM records
• Call dispositions and call history
• Voicemail drop and SMS follow-up
• Call recording and analytics
• CRM integrations with HubSpot, Salesforce, Zoho, Pipedrive, and more

Pricing Plans

• Professional Plan: contact sales
• Single-Line PowerDialer: contact sales
• Multi-Line PowerDialer: contact sales

Salestrail is outbound tracking software, especially useful for outbound teams that make many calls from mobile phones. Instead of asking reps to log every mobile call manually, Salestrail automatically captures mobile call activity and sends the data to its analytics dashboard, Salesforce, or another connected system.

This makes Salestrail practical for field sales teams, remote reps, and distributed teams that use SIM or mobile calling rather than a browser-based dialer. Managers can track call volume, call duration, call frequency, and rep activity even when calls happen outside a traditional office phone system.

Features

• Automatic mobile call tracking
• Analytics dashboard for rep activity
• Salesforce sync and API options
• SIM/GSM and mobile call visibility
• Call recording add-on

Pricing Plans

• Call Tracking: $8/user/month, or $5.60/user/month (when billed annually)
• Add Call Recording: $3/user/month, or $2.10/user/month (when billed annually)
• Add CRM Integration: $7/user/month, or $4.90/user/month (when billed annually)

CallRail is strong for businesses that want to track outbound calls made through their tracking numbers. Reps can place outbound calls from the call log or mobile app, choose the tracking number they want to show as caller ID, and keep the call connected to the customer record.

CallRail can also record and transcribe outbound calls. This is useful for reviewing how reps handled follow-ups, checking which team member placed the call, analyzing conversations after the call, and training sales or customer service teams with real examples.

Features

• Call and text tracking
• Campaign and source attribution
• Call recording and routing
• Call transcription and analysis
• Call summaries and sentiment analysis
• Automation rules and conversion tagging
• Form tracking on higher plans

Pricing Plans

• Lead Tracking: $55/user/month, or $50/user/month (when billed annually)
• Lead Tracking Complete: $105/user/month, or $95/user/month (when billed annually)
• Lead Conversion: $165/user/month, or $150/user/month (when billed annually)
• Lead Conversion Complete: $215/user/month, or $195/user/month (when billed annually)

CallTrackingMetrics combines call tracking, attribution, routing, and contact center tools. It is useful for teams that need to review outgoing call activity while also managing inbound campaigns, call flows, forms, texts, and chats from one reporting system.

CTM can help track calls, connect call activity to marketing and CRM data, and give managers visibility into performance by campaign, team, or channel. Its reporting depth makes it useful for agencies, multi-location businesses, and teams that need more than basic call logs.

Features

• Call tracking, text tracking, form tracking, and chat tracking
• Outbound dialing and call management options
• Dynamic number insertion and keyword tracking
• Call recording, routing, and reporting
• CRM, ad platform, and analytics integrations
• Custom reports and automation tools

Pricing Plans

• Marketing Lite: $79/user/month, or $63/user/month (when billed annually)
• Marketing Pro: $179/user/month, or $143/user/month (when billed annually)
• Sales Engage: $329/user/month, or $263/user/month (when billed annually)
• Enterprise: $1,999/user/month, or custom pricing (when billed annually)

Close is a sales CRM with built-in calling, SMS, email, and outbound activity tracking. It is a good fit for sales teams that want call records, transcripts, summaries, and follow-up activity connected directly to each lead.

Close tracks call activities on the lead timeline, so reps and managers can see call history without using a separate tracker. Its Call Assistant can transcribe and summarise recorded calls over 30 seconds, add speaker labels, and make transcripts searchable across leads. This helps managers review call quality, check objections, and find follow-up context faster.

Features

• Built-in calling inside CRM
• Inbound and outbound call activity tracking
• Call recording and voicemail transcription
• AI call summaries and searchable transcripts
• Speaker labels inside transcripts
• Call history connected to lead records

Pricing Plans

• Solo: $19/user/month, or $9/user/month (when billed annually)
• Essentials: $49/user/month, or $35/user/month (when billed annually)
• Growth: $109/user/month, or $99/user/month (when billed annually)
• Scale: $149/user/month, or $139/user/month (when billed annually)

Revenue.io is a Salesforce-native platform for sales engagement, conversation intelligence, and outbound call tracking. It is designed for teams that want every call, task, cadence, and coaching insight connected to Salesforce data.

Revenue.io helps reps place calls, follow sales plays, capture call activity, and give managers visibility into rep performance. Its conversation intelligence and real-time guidance features help sales leaders review what happened during calls and coach reps based on actual conversation data.

Features

• Salesforce-native dialing and call tracking
• Sales engagement workflows
• Conversation intelligence
• Real-time sales coaching and guidance
• Call recording and performance insights

Pricing Plans

• Activate: contact sales
• Engage: contact sales
• Orchestrate: contact sales

Aircall is a strong option for sales teams that need outbound call tracking inside their CRM workflow. When reps use the Power Dialer with Salesforce, HubSpot, or another CRM, call details can be logged back into the CRM automatically.

Reps can also record notes, tags, and follow-up steps inside Aircall, then push that context into the CRM. This helps managers see who was called, what happened, what follow-up is needed, and how outbound calls connect to pipeline activity.

Features

• Outbound and inbound call logs
• Call recording and analytics
• CRM and helpdesk integrations
• Call routing, IVR, and shared numbers
• Live monitoring and call coaching features
• International numbers and team management

Pricing Plans

• Essentials: $40/user/month, or $30/user/month (when billed annually)
• Professional: $70/user/month, or $50/user/month (when billed annually)
• Custom: contact sales

PhoneBurner offers outbound sales dialer software that allows businesses to track outbound sales calls with clear call activity records, CRM logging, call outcomes, recordings, and performance reports.
PhoneBurner’s call disposition buttons help reps record what happened after each call, such as voicemail, no answer, appointment set, not interested, or connected call. These dispositions can be synced easily with CRM records, giving managers a clearer view of rep activity, call quality, and pipeline follow-up.

Features

• Call outcome tracking with custom dispositions
• Salesforce activity logging by call result
• HubSpot call, note, tag, and email activity sync
• Call recording links inside CRM records
• Connected-call tracking for reporting
• One-click follow-up email and SMS triggers
• Dial session reports for outbound activity review

Pricing Plans

• Standard: $165/user/month, or $149/user/month (when billed annually)
• Professional: $195/user/month, or $179/user/month (when billed annually)
• Premium: $215/user/month, or $199/user/month (when billed annually)

The right outbound call tracking software depends on your team size, call volume, sales process, CRM stack, and reporting needs. A small team may need a simple phone system with call logs, while a high-volume outbound team may need dialers, monitoring, recording, and AI call reports.

1. Define your main goal - whether you need the software for only call tracking, or also for sales dialing, CRM sync, coaching, or campaign attribution.
2. Check if the software supports your existing CRM and sales tools.
3. Review the pricing model, including users, numbers, minutes, SMS, AI features, and add-ons.
4. Choose tools with clear call recording, call notes, call outcomes, and analytics.
5. Test the user interface before rollout because agents must use the tool daily.
6. Review compliance needs for call recording, consent, and outbound calling rules in your target markets.
7. Compare reporting depth, as the basic call logs may not be enough for growing teams.

Outbound call tracking software helps sales teams manage calls, understand conversations, and improve follow-up quality. The best tool should give your team clear call logs, call recording, notes, analytics, CRM sync, and enough reporting to understand what drives better results.

Calilio, JustCall, Kixie, Salestrail, CallRail, CallTrackingMetrics, Close, Revenue.io, Aircall, and PhoneBurner all serve different outbound calling needs. The right choice depends on whether your team needs a cloud phone system, sales CRM, dialer, conversation intelligence tool, or marketing attribution platform.