Rated 4.6 out of 5 with 125+ reviews

Set Up Your Virtual Call Center Software In 5 Minutes

Get a virtual call center software for your remote and distributed teams to make and receive customer calls from anywhere, on any device.

Calilio replaces your traditional on-premise PBX with a cloud-based phone system that works over the internet. You can handle your business calls directly from the web or mobile app on your PC and smartphones.

Starts at $12 per user/month.

  • Make and receive calls over the internet, from anywhere, on any device.
  • Route calls to remote teams with IVR, queues, and shared virtual numbers.
  • Monitor, whisper, and coach distributed agents in real time.
  • Track agent performance with recordings, analytics, and AI call reports.
Set up in 5 minutes
No PBX required.
14-day money-back guarantee

Telephony Partner of 1000+ Businesses Worldwide

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4.6/5
125+ Reviews|16+ Badges
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What Is Virtual Call Center Software?

Virtual call center software is a cloud-based phone system that lets agents handle business calls from different locations instead of working from one physical call center.

Remote teams use desktops and smartphones to make and receive calls over the internet, while managers control numbers, call flows, and users from one online workspace.

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Calls Handled

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More Talk Time Per Rep

0K+

Virtual Numbers Activated

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Countries with Local Numbers

How Does Calilio Help Manage Distributed Call Center Teams?

Remote call center teams need clear access, shared context, consistent call handling, and performance insights. Calilio keeps these workflows connected so agents can work from different locations without turning customer communication into scattered phone records.

Challenges

Agents work from different locations and devices.

Customer calls depend on one employee or phone.

Call handling becomes inconsistent across locations.

Remote sales reps spend time dialing manually.

Managers cannot observe remote conversations.

Agents lose context between shifts or time zones.

A growing team needs more numbers and users.

How Calilio Helps?

The web and mobile apps give users access to business calls without tying them to one office desk.

Number sharing lets multiple team members use the same business number for calls and messages.

IVR, queues, forwarding, business hours, voicemail, and team settings create repeatable call flows.

Power dialer moves through uploaded contact lists one number at a time and records call outcomes.

Live monitoring, whispering, barge-in, recordings, analytics, and AI reports give supervisors clearer oversight.

Call history, notes, tags, recordings, and CRM workflows keep conversation details available for the next user.

Admins can add users, numbers, roles, and call settings without opening another physical call center.

Features

Features Your Remote Teams Get with Calilio’s Virtual Call Center Software

Calilio gives remote and distributed teams the tools to make and receive calls, share customer context, and collaborate across locations from one virtual call center software.

Remote Access and Team Setup

calilio business messaging inbox in dashboard and dialer in phone inteface

calilio setup process

How Do You Set up a Virtual Call Center on Calilio?

To set up a virtual call center on Calilio, you sign up to create your account, purchase or port your business phone numbers, add remote users, and configure call workflows based on how your remote sales and support teams operate.

1

Sign up and log in to your Calilio account.

2

Buy virtual phone numbers or port your existing business numbers to Calilio.

3

Add agents and supervisors and assign roles based on your team structure.

4

Configure features such as IVR, forwarding, business hours and power dialer.

5

Your teams can now make and receive calls and SMS remotely from the web or mobile.

AI Call Reports for Remote Performance Review

Calilio turns recorded calls into AI-generated reports, helping supervisors review call transcripts, understand customer intent, identify repeated issues, and coach distributed teams.
AI-Powered Call Reports dashboard

Explore Industries

Virtual Call Center Solutions for Remote Teams Across Industries

Calilio supports industries that rely on distributed sales, service, scheduling, and customer communication teams.

Get Started
insurance iconInsurancenonprofits iconNonprofitsretail & icommerce iconRetail & Ecommercetransportation & logistics iconTransportation & Logisticstech companies iconTech Companiesbeauty and wellness centers iconBeauty & Wellness Centersevent management iconEvent Managementmedia and entertainment iconMedia & Entertainmentveterinary and animal hospitals iconVeterinary & Animal Hospitalssaas business and tech companies iconSaaS Businesses & Tech Companiesinternet service provider iconInternet Service Provider

Integrate Your Virtual Call Center with CRM and Workflow Tools Workflow Tools

You can integrate your virtual call center software with your existing CRM and automation tools so remote agents and managers can keep customer data, call records, and follow-up actions available across the team.

Pipedrive

CRM

Pabbly Connect

Automation

LeadHeed

LeadHeed

CRM

Request Integration

Call Center Software Pricing

Calilio has two pricing plans for its call center software:

Save 20% on annual plan

Free 300 minute call offer

Standard

$15SAVE 20%
$12User/Month

billed annually ($144/year)

Ideal for solopreneurs, startups, and small businesses.

Value: $6.75

Free Calls & SMS/MMS

200 outgoing minutes & 100 incoming minutes

100 outbound SMS & 100 inbound SMS

Get Started with:

  • User Limit: 10
  • Free 1 Local Number
  • Phone Number Sharing
  • Buy or Port Virtual Numbers
  • Internal Team Communication
  • Call Forwarding
  • Call Recordings
  • Basic Call Analytics
Get Started
Free 300 minute call offer

Premium

$35SAVE 20%
$28User/Month

billed annually ($336/year)

Ideal for growing businesses, franchises, and call centers.

Value: $33.74

Free Calls & SMS/MMS

1000 outgoing minutes & 500 incoming minutes

500 outbound SMS & 500 inbound SMS

Everything in the Standard Plan, plus:

  • Unlimited Users
  • Inbound Call Management
  • Outbound Call Management
  • Live Call Monitoring
  • AI Call Reporting
  • Bulk SMS
  • Saved Replies
  • Call Transfer
  • Dedicated Account Manager
  • AI-powered Call Analytics
Get Started
Free 300 minute call offer

Enterprise

Custom Plan

for your business telephony

Large organizations and enterprises can get a customized plan based on feature requirements and higher usage. Pay only for what you use.

Custom additional add-ons package monthly per user.

Everything in the Premium Plan, plus:

  • Dedicated Account Manager
  • Developer Support
  • Phone and Whatsapp Support
  • Additional Free Calls/SMS
  • API and Webhook AccessComing Soon
Contact Sales
Calling, SMS, MMS, A2P 10DLC, call recording, and storage charges may vary by country, number type, and usage.
TESTIMONIALS

What Our Customers Are Saying

Discover how businesses are transforming customer service with Calilio’s innovative call center software. Our clients have shared their success stories and the impact our tool has made on their customer interactions.

Best VoIP Platform with 24/7 Service and Support

Calilio has been incredibly useful for managing communication with clients during SEO campaigns. The virtual phone number features allows us to make contact with the clients at cheap call rates. Also Calilio provides a free local number and a 1$ complementary credit.

Finn E.

Great Assist In Professional Work

Calilio has been a game changer for me to manage all my clients. The AI-generated call transcription feature has been really good use for me in order to track the client queries. Also the unified call box feature has helped me so that all messages, calls, transcripts, recording of a specific client can be seen through one message box.

Harrison T

An Essential Tool for Streamlining Communication in the Travel Industry

Setting up and using Calilio has been seamless for our team. No technical expertise is needed to get started. The pricing of Calilio has been very budget-friendly. Also there is 24/7 support from Calilio to solve any issues quickly.

Lukas M.
1/9
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Frequently asked questions

How is a virtual call center different from a traditional call center?

A traditional call center usually places agents, desk phones, and phone infrastructure in one location. A virtual call center runs online, allowing agents and managers to make and receive phone calls over the internet, from anywhere, on any device.

Can Calilio handle both inbound and outbound calls remotely?

What equipment do virtual call center agents need?

Does Calilio integrate with CRM and automation tools?

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Still have questions?

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