Virtual Call Center

Set up a Virtual Call Center for Remote Customer Service

Empower your customer service team with a virtual call center from Calilio. Experience seamless communication and enhanced customer interactions, all managed online.

customer calling to each other using virtual phone numbers

What is a Virtual Call Center?

A virtual call center is a cloud-based customer service model where agents work remotely instead of from one physical office. Agents use VoIP software and internet connections to handle customer calls from any location. All communication runs through a central platform, allowing managers to monitor performance and calls in real time.
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How Does a Virtual Call Center Work?

A virtual call center works by managing and distributing customer calls through cloud-based systems rather than a physical office. Incoming calls are routed over the internet to available remote agents using VoIP technology. The platform assigns calls based on preset rules, such as agent skills or availability, to keep support efficient. Managers oversee call quality and performance through real-time dashboards, while customers experience smooth and consistent service.
people with laptop discussing about how virtual call center works

How Does a Virtual Call Center Benefit Your Business?

A virtual call center benefits your business by increasing accessibility, enabling remote work, expanding global reach, improving efficiency, and delivering better customer support without a physical office.

Increased accessibility

A virtual call center helps you stay available beyond normal office hours. With agents working across locations and time zones, customer queries get answered faster and more consistently.

Remote work flexibility

Global reach

Higher operational efficiency

Improved customer experience

How to Set up a Virtual Call Center with Calilio?

Setting up a virtual call center with Calilio is simple. Just sign up, choose a plan, set up numbers, and start managing calls in just a few steps.

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Sign Up

Register and create an account. Signing up on Calilio is simple - just fill in your details for instant access to our virtual call center software.

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Get a Subscription

Explore and choose a subscription plan that aligns with your business needs. Calilio offers a variety of options suitable for any size of virtual contact center.

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Purchase/Port Numbers

You can purchase new phone numbers or port existing ones to Calilio. This flexibility ensures a seamless transition to our virtual call center software.

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Assign Numbers

Once you have your numbers, assign them to specific teams or departments. This organization is key to the efficiency of your virtual call center.

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Customize Settings

Tailor the settings of your virtual call center to fit your operational needs. Calilio’s customizable platform makes it easy to align with your business strategies and goals.

Port Your Existing Number to Calilio

Simplify your transition to a virtual call center without losing your existing phone number. Port it seamlessly to Calilio, maintaining customer familiarity and trust.

Why Calilio For Virtual Call Center Solutions?

Calilio delivers reliable virtual call center solutions tailored to your business needs, helping you improve sales performance and customer support.

Easy Configuration

Setting up with Calilio is a breeze, offering you a hassle-free configuration process for your virtual call center.

Effortless Integration

Cost-effective Plans

Highly Secured

24/7 Technical Support

Calilio Pricing: Best VoIP Plans for Cloud Telephony

Calilio provides transparent, predictable VoIP pricing for your cloud-based business phone system. Our VoIP plans combine a low cost per-user subscription with pay-as-you-go call and SMS rates.

Business calls
SMS/MMS
Virtual numbers
Call center workflows

Save 20% on annual plan

Free 300 minute call offer

Standard

$15User/Month

billed annually ($180/year)

Ideal for solopreneurs, startups, and small businesses.

Value: $9.75

Free Calls & SMS/MMS

200 outgoing & 100 incoming minutes

100 outbound & 100 inbound SMS

Get Started with:

  • User Limit: 10
  • Free 1 Local Number
  • Phone Number Sharing
  • Buy or Port Virtual Numbers
  • International Communication
  • Phone Number Sharing
  • Call Forwarding
  • Call Recordings
  • Basic Call Analytics
Get Started
Free 1500 minute call offer

Premium

$35User/Month

billed annually ($420/year)

Ideal for growing businesses, franchises, and call centers.

Value: $40.75

Free Calls & SMS/MMS

1000 outgoing & 500 incoming minutes

500 outbound & 500 inbound SMS

Everything in the Standard Plan, plus:

  • Unlimited Users
  • Inbound Call Management
  • Outbound Call Management
  • Live Call Monitoring
  • AI Call Reporting
  • Saved Replies
  • Call Transfer
  • Dedicated Account Manager
  • AI-powered Call Analytics
Get Started
Free 300 minute call offer

Enterprise

Custom Plan

for your business telephony

Large organizations and enterprises can get a customized plan based on feature requirements and higher usage. Pay only for what you use.

Custom additional add-ons package monthly per user.

Everything in the Premium Plan, plus:

  • Dedicated Account Manager
  • Developer Support
  • Phone and Whatsapp Support
  • Additional Free Calls/SMS
  • API and Webhook AccessComing Soon
Contact Sales
Your subscription only covers the plan and includes a complimentary $1 credit. When your free calls & SMS bundle is used up, calling charges are deducted from your wallet. Once your $1 credit is finished, you must load your wallet to make and receive calls/SMS. Phone numbers and call & SMS charges are billed separately.

Frequently Asked Questions

What is a virtual contact center?

What does a virtual call center do?

How do I create a virtual call center?

How much does virtual call center software cost?

Can you work for a call center remotely?

Yes, you can work for a call center remotely, as virtual call center software allows agents to handle calls from anywhere with a stable internet connection.

What computer software do call centers use?

Call centers use various software like CRM systems, automatic call distributors, interactive voice response systems, and workforce management tools, often integrated into a comprehensive call center software solution.

How is a virtual call center different from a traditional call center?

A virtual call center differs from a traditional call center in its operational model; it relies on internet-based technology, allowing agents to work remotely, whereas traditional centers require agents to work from a centralized physical location.

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