Virtual Call Center

Set up a Virtual Call Center for Remote Customer Service

Q: What is a virtual contact center?

A virtual contact center is a cloud-based customer service system that lets agents work remotely while managing and routing customer calls and inquiries over the internet.

Q: What does a virtual call center do?

A virtual call center handles inbound and outbound calls using cloud-based software, enabling agents to work remotely while maintaining full call center functionality.

Q: How do I create a virtual call center?

To create a virtual call center, you need cloud-based call center software, remote agents, stable internet connections, and essential equipment like computers and headsets.

Q: How much does virtual call center software cost?

Virtual call center software pricing usually follows a monthly subscription model per user, with basic plans starting as low as $15 per user per month with providers like Calilio and higher tiers offering more advanced features.

Q: Can you work for a call center remotely?

Yes, you can work for a call center remotely, as virtual call center software allows agents to handle calls from anywhere with a stable internet connection.

Q: What computer software do call centers use?

Call centers use CRM systems, automatic call distributors, IVR systems, workforce management tools, and analytics software, often bundled into a unified call center platform.

Q: How is a virtual call center different from a traditional call center?

A virtual call center relies on cloud technology and remote agents, while traditional call centers operate from centralized physical locations.

Empower your customer service team with a virtual call center from Calilio. Experience seamless communication and enhanced customer interactions, all managed online.

customer calling to each other using virtual phone numbers

What is a Virtual Call Center?

A virtual call center is a cloud-based customer service model where agents work remotely instead of from one physical office. Agents use VoIP software and internet connections to handle customer calls from any location. All communication runs through a central platform, allowing managers to monitor performance and calls in real time.

A man sitting in a sofa with laptop searching about virtual call center

How Does a Virtual Call Center Work?

A virtual call center works by managing and distributing customer calls through cloud-based systems rather than a physical office. Incoming calls are routed over the internet to available remote agents using VoIP technology. The platform assigns calls based on preset rules, such as agent skills or availability, to keep support efficient. Managers oversee call quality and performance through real-time dashboards, while customers experience smooth and consistent service.

people with laptop discussing about how virtual call center works

increase accessibility among customers using virtual call center

How Does a Virtual Call Center Benefit Your Business?

A virtual call center benefits your business by increasing accessibility, enabling remote work, expanding global reach, improving efficiency, and delivering better customer support without a physical office.

Increased accessibility

A virtual call center helps you stay available beyond normal office hours. With agents working across locations and time zones, customer queries get answered faster and more consistently.

Remote work flexibility

Global reach

Higher operational efficiency

Improved customer experience

How to Set up a Virtual Call Center with Calilio?

Setting up a virtual call center with Calilio is simple. Just sign up, choose a plan, set up numbers, and start managing calls in just a few steps.

Sign Up

Register and create an account. Signing up on Calilio is simple - just fill in your details for instant access to our virtual call center software.

Get a Subscription

Explore and choose a subscription plan that aligns with your business needs. Calilio offers a variety of options suitable for any size of virtual contact center.

Purchase/Port Numbers

You can purchase new phone numbers or port existing ones to Calilio. This flexibility ensures a seamless transition to our virtual call center software.

Assign Numbers

Once you have your numbers, assign them to specific teams or departments. This organization is key to the efficiency of your virtual call center.

Customize Settings

Tailor the settings of your virtual call center to fit your operational needs. Calilio’s customizable platform makes it easy to align with your business strategies and goals.

Port Your Existing Number to Calilio

Simplify your transition to a virtual call center without losing your existing phone number. Port it seamlessly to Calilio, maintaining customer familiarity and trust.

A man and woman working on Calilio's chat interface

Why Calilio For Virtual Call Center Solutions?

Calilio delivers reliable virtual call center solutions tailored to your business needs, helping you improve sales performance and customer support.

Easy Configuration

Setting up with Calilio is a breeze, offering you a hassle-free configuration process for your virtual call center.

Effortless Integration

Cost-effective Plans

Highly Secured

24/7 Technical Support

Subscribe to an Ideal Virtual Call Center Plan

Select the perfect plan for your virtual call center needs with Calilio. Our diverse options cater to all business scales and requirements.

Standard Plan

$12
Per user/per month

$15 Save 20%

billed annually at $144

Ideal for solopreneurs, startups and small businesses venturing into affordable VoIP service.

Get Started with:

User Limit: 10
Free 1 Local Number
US or Canada
Phone & Voicemail Greeting
Basic Realtime Dashboard

Premium Plan

$28
Per user/per month

$35 Save 20%

billed annually at $336

Ideal for growing businesses, franchises, and call centers.

Everything in the Standard Plan, plus:

CRM Integration
Unlimited Users
Advance Reporting
Coming Soon
Live Call Monitoring
Detailed Realtime Dashboard

Enterprise Plan

Custom

Comprehensive VoIP plan for unmatched communication solutions for large businesses and enterprises.

Everything in the Premium Plan, plus:

Queue Call Back
Coming Soon
All Call Strategy Features
Dedicated Account Manager
Phone and WhatsApp Support

Frequently Asked Questions

What is a virtual contact center?

What does a virtual call center do?

How do I create a virtual call center?

How much does virtual call center software cost?

Can you work for a call center remotely?

What computer software do call centers use?

How is a virtual call center different from a traditional call center?

Q&A

Frequently asked questions

Still have questions?

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