CALL SENTIMENT ANALYSIS

AI Call Sentiment Analysis to Track Customer Emotions

Understand how your customers feel during every conversation with call sentiment analysis from Calilio. Our AI-powered call center software automatically detects positive, negative, or neutral emotions, helping businesses measure satisfaction, spot unhappy clients, and improve service quality.

Automatic sentiment tagging for every call.
Detect positive, negative, or neutral emotions instantly.
Review sentiment insights from Callbox and AI call analytics.
Improve agent coaching and customer retention.
a man show the positive, negative and neutral call sentiment in the display

Telephony Partner of 1000+ Businesses Worldwide

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Analyze Customer Call Sentiment with Virtual Phone Numbers

Get local, mobile, or toll-free virtual numbers from 100+ countries and track customer sentiment on every conversation. Calilio automatically analyzes customer emotions during calls and stores insights and call sentiment reports in the cloud for easy access anytime.

Your first US or Canada phone number is free🤑 — Claim Now!

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Note:

1.

The first USA or Canada local number is free for each user after sign-up. Additional numbers are charged at $2 per number/month.

2.

Some numbers require ID and address verification to comply with local regulations. Certain numbers may also require A2P 10DLC registration to send SMS or MMS to the United States.

3.

Some numbers may not appear in the search results because they are available only upon request and are not generally offered to customers. Please contact Support for assistance.

Also, you can port your existing number to Calilio, and use the number for outbound calling — Port Your Number Now!

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How to Get Call Sentiment Analysis Reports on Calilio?

As soon as a call ends, Calilio’s AI generates a detailed call report consisting of customer sentiment (positive, negative, or neutral)—along with the transcript, summary, reason, and conclusion of the call—in the callbox.

Moreover, from our advanced AI call analytics, supervisors and managers can filter calls by positive, neutral, or negative sentiment. It helps them monitor sentiment trends across calls and agents to review unhappy clients, coach agents, and track improvements over time.

Step 1

Sign up and log in to your Calilio account.

Step 2

Purchase or port your number from the dashboard.

Step 3

Go to Settings > My Numbers and select the number.

Step 4

Toggle on Auto Transcription to allow AI processing of calls.

Step 5

Calilio records and transcribes the call, then detects customer sentiment.

Step 6

After a call ends, their sentiment is displayed in the AI-generated call report in the callbox.

Step 7

You can filter calls by positive, negative, or neutral sentiment from AI call analytics.

What is Customer Sentiment Analysis?

Customer sentiment analysis is the process of identifying and evaluating emotions expressed during customer interactions. AI analyzes tone, keywords, and speech patterns of calls to detect whether conversations are positive, negative, or neutral.

In call centers and contact centers, sentiment analysis helps organizations measure customer satisfaction.

customer sentiment analysis dashboard showing positive, neutral, and negative sentiments

How Does AI Call Sentiment Analysis Work to Measure Customer Satisfaction?

Calilio uses natural language processing (NLP) and machine learning algorithms to analyze conversations in real time. The AI examines tone, word choice, and context to determine whether a caller’s sentiment is positive, negative, or neutral.

  1. Call Ends: Every call is securely recorded on Calilio and converted into searchable text.
  2. AI Analysis: The AI phone system reviews tone, speech patterns, and conversation flow.
  3. Sentiment Detection: AI categorizes the interaction as positive, negative, or neutral.
  4. Callbox Access: Users see the AI report for call sentiment analysis directly from the callbox.
  5. AI Dashboard: Supervisors can review sentiment trends and filter calls by sentiment types.

sentiment analysis workflow showing positive, negative, neutral line charts

Benefits of Call Sentiment Analysis

AI-powered call sentiment analysis helps businesses understand what customers say and how they feel. By detecting emotions during conversations, Calilio enables teams to improve service, coach agents, and build stronger customer relationships.

Identify Unhappy Clients Early

Calilio’s AI-powered cloud phone system helps detect negative sentiment and take action to prevent churn and resolve issues.

Improve Agent Coaching

Enhance Reporting & Analytics

Boost Customer Retention

Who is Customer Sentiment Analytics For?

Organizations from small businesses to large enterprises can take advantage of Calilio’s AI-powered customer sentiment analytics to boost satisfaction and reduce churn.

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insurance iconInsurance
nonprofits iconNonprofits
government iconGovernment
transportation and logistics iconTransportation & Logistics
marketing agencies iconMarketing Agencies
beauty and wellness center iconBeauty & Wellness center
event management iconEvent Management
media and entertainment iconMedia & Entertainment
veterinary and animal hospitals iconVeterinary & Animal Hospitals
saas business iconSaaS Businesses & Tech Companies
internet service provider iconInternet Service Provider
dental clinics and dentist iconDental Clinics & Dentist

Integrate Customer Sentiment Analysis with Your Business Tools

Calilio integrates seamlessly with your existing systems, making insights actionable across your organization. You can sync call sentiment data with CRMs, analytics, and workflow tools for a complete view of customer experience.

Zapier

Automation

Pipedrive

CRM

Pabbly Connect

Automation

LeadHeed

LeadHeed

CRM

HubSpot

CRM

Salesforce

CRM

Mailchimp

Marketing

Crisp

Customer Support

Zendesk

Helpdesk

Request Integration

View all Integration
Keep in mind

Best Practices for Using Customer Sentiment Analysis in Call Centers

Businesses should enable sentiment tracking across all numbers, review insights regularly, and act on negative sentiment quickly.

Do's

Identify call sentiment analysis of customers on all business numbers

Review sentiment trends in AI reports to spot unhappy clients and recurring issues.

Read the full transcript of the call for the full context of the complex issues.

Use sentiment data to coach agents on empathy and communication skills.

Don'ts

Don’t ignore negative sentiment—address dissatisfied customers promptly.

Don’t rely only on sentiment without checking transcripts or recordings for details.

Don’t treat all sentiments equally—prioritize urgent cases flagged as negative.

Don’t skip reporting—review sentiment analytics regularly to improve strategies and service quality.

Select Plan

Calilio’s Pricing Plans with Customer Call Sentiment Analytics

Calilio’s telephony solutions include customer sentiment analysis tools, so businesses of any size can track customer emotions and improve service quality.

All our flexible and cost-effective VoIP plans are designed to provide you with sentiment analysis service to track satisfied customers and unhappy clients.

Calilio Pricing: Best VoIP Plans for Cloud Telephony

Calilio provides transparent, predictable VoIP pricing for your cloud-based business phone system. Our VoIP plans combine a low cost per-user subscription with pay-as-you-go call and SMS rates.

Business calls
SMS/MMS
Virtual numbers
Call center workflows

Save 20% on annual plan

Free 300 minute call offer

Standard

$15User/Month

billed annually ($180/year)

Ideal for solopreneurs, startups, and small businesses.

Value: $9.75

Free Calls & SMS/MMS

200 outgoing & 100 incoming minutes

100 outbound & 100 inbound SMS

Get Started with:

  • User Limit: 10
  • Free 1 Local Number
  • Phone Number Sharing
  • Buy or Port Virtual Numbers
  • International Communication
  • Phone Number Sharing
  • Call Forwarding
  • Call Recordings
  • Basic Call Analytics
Get Started
Free 1500 minute call offer

Premium

$35User/Month

billed annually ($420/year)

Ideal for growing businesses, franchises, and call centers.

Value: $40.75

Free Calls & SMS/MMS

1000 outgoing & 500 incoming minutes

500 outbound & 500 inbound SMS

Everything in the Standard Plan, plus:

  • Unlimited Users
  • Inbound Call Management
  • Outbound Call Management
  • Live Call Monitoring
  • AI Call Reporting
  • Saved Replies
  • Call Transfer
  • Dedicated Account Manager
  • AI-powered Call Analytics
Get Started
Free 300 minute call offer

Enterprise

Custom Plan

for your business telephony

Large organizations and enterprises can get a customized plan based on feature requirements and higher usage. Pay only for what you use.

Custom additional add-ons package monthly per user.

Everything in the Premium Plan, plus:

  • Dedicated Account Manager
  • Developer Support
  • Phone and Whatsapp Support
  • Additional Free Calls/SMS
  • API and Webhook AccessComing Soon
Contact Sales
Your subscription only covers the plan and includes a complimentary $1 credit. When your free calls & SMS bundle is used up, calling charges are deducted from your wallet. Once your $1 credit is finished, you must load your wallet to make and receive calls/SMS. Phone numbers and call & SMS charges are billed separately.

Frequently asked questions

How do you analyze consumer sentiment?

Consumer sentiment is analyzed by tracking tone, keywords, and conversation patterns. Calilio’s AI automatically detects emotions in calls and categorizes them into positive, negative, or neutral for easy review.

What is an example of sentiment analysis?

Can AI be used for sentiment analysis?

What is sentiment analysis in customer service?

What is the best KPI for measuring customer satisfaction?

How to improve sentiment in a call center?

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Still have questions?

Can’t find the answer you’re looking for? Please chat with our friendly team.

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