Question 1

What is Calilio?

Accepted Answer

Calilio is a Voice over Internet Protocol (VoIP) platform that allows you to make and receive calls over the Internet. It offers high-quality voice communication, comparable to or better than traditional landline phone service.

Question 2

How does Calilio work?

Accepted Answer

Calilio converts your voice into a digital signal that travels over the internet. You can make a call directly from a computer, a special VoIP phone, or a traditional phone connected to a special adapter.

Question 3

Does VoIP use a SIM card?

Accepted Answer

A VoIP phone does not use a SIM card. It uses an internet connection to make and receive calls. VoIP phones can be used on any device with internet access, including a computer, smartphone, or a special VoIP phone.

Question 4

Why should I use Calilio instead of traditional phone services?

Accepted Answer

Calilio offers several advantages over traditional phone services, including lower cost, increased mobility, and advanced features like voicemail-to-email, call forwarding, call monitoring, video conferencing, and more. Our cloud phone system support multiple users on a single account, making it ideal for businesses of all sizes. It also offers mobility, allowing employees to make and receive calls from anywhere, thereby improving communication and productivity.

Question 5

How to buy a virtual phone number on Calilio?

Accepted Answer

Buying a virtual phone number on Calilio is easy. Simply sign into your account, go to the 'Virtual Number' section, choose the country and area code you want, and select your number. Once you've selected, follow the prompts to complete the purchase. These online phone numbers allows you to make and receive calls from from any device with an internet connection

Portable Numbers	Geographic (local) numbers (+612, +613, +617, +618) Mobile numbers (+614) Toll-free and shared-cost numbers (+611300, +611800) Toll-free 13 numbers (+6113XX) Toll-free number activation
Required Information	Letter of Authorization (LOA) dated within the last 30 days For Mobile Phone Numbers, CAAA form and MNP template are required For Geographic and Toll Free Phone Numbers, Ask Authorization Form to support team For Geographic numbers only, confirm the category of the desired port: CAT A (simple port). Confirm with your current service provider that your phone numbers have no attached complex services. CAT C (complex port). Attached complex services (e.g., ISDN, Line Hunt, etc.) will be cancelled during porting. Copy of your most recent phone bill (last 30 days)
Timeframe	For Toll Free and Geographic (local) numbers, up to 6 weeks after documentation submission, depending on the complexity of the port and the time required by the current service provider. For Mobile numbers, the port completion takes roughly around 1 week.

Australia(AU)

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