Calilio is a Voice over Internet Protocol (VoIP) platform that allows you to make and receive calls over the Internet. It offers high-quality voice communication, comparable to or better than traditional landline phone service.

How does Calilio work?

Calilio converts your voice into a digital signal that travels over the internet. You can make a call directly from a computer, a special VoIP phone, or a traditional phone connected to a special adapter.

Does VoIP use a SIM card?

A VoIP phone does not use a SIM card. It uses an internet connection to make and receive calls. VoIP phones can be used on any device with internet access, including a computer, smartphone, or a special VoIP phone.

Why should I use Calilio instead of traditional phone services?

Calilio offers several advantages over traditional phone services, including lower cost, increased mobility, and advanced features like voicemail-to-email, call forwarding, call monitoring, video conferencing, and more. Our cloud phone system support multiple users on a single account, making it ideal for businesses of all sizes. It also offers mobility, allowing employees to make and receive calls from anywhere, thereby improving communication and productivity.

How to buy a virtual phone number on Calilio?

Buying a virtual phone number on Calilio is easy. Simply sign into your account, go to the 'Virtual Number' section, choose the country and area code you want, and select your number. Once you've selected, follow the prompts to complete the purchase. These online phone numbers allows you to make and receive calls from from any device with an internet connection

Guidelines>SMS Guidelines>Italy

Guidelines

Italy

Locale Summary

Locale name	Italy
ISO code The International Organization for Standardization two character representation for the given locale.	IT
Region	Europe
Mobile country code A three digit code associated with the given locale and used in conjunction with a Mobile Network Code to uniquely identify mobile networks.	222
Dialing code The dialing prefix used to establish a call or send an SMS from one locale to the given locale.	+39

Guidelines

Two-way SMS supported Whether Calilio supports two-way SMS in the given locale.	Yes
Number portability available Whether number portability is available in the given locale.	Yes
Calilio concatenated message support Concatenation refers to the capability of splitting a message that is too long to be sent in one SMS into smaller pieces and then joining the pieces at the receiving end so that the receiver sees the message as one.	Yes* For certain sender ID types this may not be supported. Where messages are split and rejoined may vary based on character encoding.
Message length How many characters can be sent given a particular message encoding before the message will be split into concatenated segments.	-----
Calilio MMS support Multimedia Messaging Service (MMS) provides a standards-based means to send pictures and video to mobile phones.	Converted to SMS with embedded URL
Sending SMS to landline numbers How Calilio handles an SMS message destined for landline telephone number.	You cannot send SMS to a landline destination number: the Calilio REST API will throw a 400 response with error code 21614, the message will not appear in the logs, and the account will not be charged.
Compliance considerations Calilio strongly encourages customers to review proposed use cases with qualified legal counsel to make sure that they comply with all applicable laws. This table lists some general best practices.	Sending cannabis related content is strictly prohibited. Sending marketing and promotional messages between 10PM to 8AM, and all day on Sunday is prohibited. In compliance with Italian Communications Authority resolution 42/13/CIR, Calilio Ireland Limited (Calilio) has adopted this Code of Conduct regarding the use of Aliases (i.e., alphanumeric senderIDs) for Business Messaging Services. In this context, an “Alias” is a string of alphanumeric characters shown in the CLI field for SMS/MMS and data transfer communications. Article 5, paragraph 4 of AGCOM (Italian Communications Authority) resolution 42/13/CIR regarding “Regulations for using alphanumeric caller identification indicators in SMS/MMS used for business messaging services” states that messaging service providers must adopt a Code of Conduct in advance, establishing, among other things, the rules for creating an Alias and the measures taken to protect End Users. The Code of Conduct will be regularly updated by Calilio, including but not limited to ensure compliance with any future changes to the regulatory regime applicable to the use of Aliases. +++++++++ In ottemperanza alla delibera 42/13/CIR dell'Autorità per le Garanzie nelle Comunicazioni, Calilio Ireland Limited (Calilio) ha adottato un codice di condotta in merito all'utilizzo di ALIAS (cosiddetti SenderID alfanumerici) per i servizi di messaggistica aziendale. In questo contesto, un "Alias" è una stringa di caratteri alfanumerici visualizzata nel campo dell'indirizzo per SMS/MMS e comunicazioni di trasferimento dati. L'articolo 5, comma 4, della delibera AGCOM 42/13/CIR recante “Regolamento per l'utilizzo degli indicatori alfanumerici di identificazione del chiamante negli SMS/MMS utilizzati per i servizi di messaggistica aziendale” prevede che i fornitori di servizi di messaggistica debbano adottare uno specifico codice di comportamento in anticipare, stabilendo, tra l'altro, le regole per la creazione degli Alias e le misure adottate a tutela degli utenti finali. Il codice di condotta sarà periodicamente aggiornato da Calilio come e laddove necessario per garantire il rispetto di eventuali future modifiche al regime normativo applicabile all'utilizzo degli Alias. ------------------ Messages sent from international mobile numbers to Italy may be replaced with an Alphanumeric Sender ID or a Local Numeric Sender ID. Message delivery to M2M numbers is on best-effort basis only. Calilio strongly encourages customers to review proposed use cases with qualified legal counsel to make sure that they comply with all applicable laws. The following are some general best practices: Get opt-in consent from each end user before sending any communication to them, particular for marketing or other non-essential communications. Only communicate during an end user's daytime hours unless it is urgent. SMS campaigns should support HELP/STOP messages, and similar messages, in the end user's local language. Do not contact end users on do-not-call or do-not-disturb registries.

Phone Numbers & Sender ID ( Alphanumeric)

	Pre-registration	Dynamic
Operator network capability Whether mobile operators in the given country support the feature.	Not Required	Supported
Calilio supported Whether Calilio supports the feature for the given country.	---	Supported
Sender ID preserved In some countries sender IDs for certain sender types are not preserved and are changed for compliance and/or deliverability reasons. In these countries mobile subscribers will see a different ‘from sender ID’ than the one sent by you.	---	Yes
Provisioning time Provisioning is the process of getting the sender ID approved and registered with mobile networks (depending on country requirements). Provisioning time is how long this process takes in the given country.	N/A	N/A
UCS-2 support	N/A	Supported
Use case restrictions	N/A	N/A
Best practices	N/A	N/A

Long codes and short codes

	Long code domestic	Long code international	Short code
Operator network capability Whether mobile operators in the given country support the feature.	Supported	Not Supported	Supported
Calilio supported Whether Calilio supports the feature for the given country.	Supported	Supported	Supported
Sender ID preserved In some countries sender IDs for certain sender types are not preserved and are changed for compliance and/or deliverability reasons. In these countries mobile subscribers will see a different ‘from sender ID’ than the one sent by you.	---	No	Yes

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