Question 1

What is Calilio?

Accepted Answer

Calilio is a Voice over Internet Protocol (VoIP) platform that allows you to make and receive calls over the Internet. It offers high-quality voice communication, comparable to or better than traditional landline phone service.

Question 2

How does Calilio work?

Accepted Answer

Calilio converts your voice into a digital signal that travels over the internet. You can make a call directly from a computer, a special VoIP phone, or a traditional phone connected to a special adapter.

Question 3

Does VoIP use a SIM card?

Accepted Answer

A VoIP phone does not use a SIM card. It uses an internet connection to make and receive calls. VoIP phones can be used on any device with internet access, including a computer, smartphone, or a special VoIP phone.

Question 4

Why should I use Calilio instead of traditional phone services?

Accepted Answer

Calilio offers several advantages over traditional phone services, including lower cost, increased mobility, and advanced features like voicemail-to-email, call forwarding, call monitoring, video conferencing, and more. Our cloud phone system support multiple users on a single account, making it ideal for businesses of all sizes. It also offers mobility, allowing employees to make and receive calls from anywhere, thereby improving communication and productivity.

Question 5

How to buy a virtual phone number on Calilio?

Accepted Answer

Buying a virtual phone number on Calilio is easy. Simply sign into your account, go to the 'Virtual Number' section, choose the country and area code you want, and select your number. Once you've selected, follow the prompts to complete the purchase. These online phone numbers allows you to make and receive calls from from any device with an internet connection

Reachability Can Calilio complete calls to numbers in this locale?	Inbound Ability to call numbers. Calls are inbound from PSTN to Calilio numbers	Outbound Ability to call non-Calilio numbers. Calls are outbound from Calilio to PSTN numbers.
Domestic For calls within the locale	Yes	Yes
International Can in-locale numbers be reached from outside the locale?	Yes	Yes
Toll-Free Can in-locale Toll-Free numbers be reached from within the locale?	Yes	N/A
Outbound restrictions Regulatory and/or Carrier restrictions on outbound calls made from Calilio to non-Calilio numbers in this locale	Outbound calls from Toll Free numbers are not allowed. From March 2023, for outbound calling to Hong Kong destinations from Hong Kong caller IDs, please use Calilio numbers as the caller ID (From number). Making calls using non-Calilio phone numbers via the Verified Caller ID service will no longer be supported in alignment with the measures introduced by the Office of the Communications Authority (OFCA) to strengthen protection against scams.
Outbound requirements Conditions that must be met before outbound calls are allowed from Calilio to non-Calilio numbers in this locale	N/A
Best practices Useful tips for best performance on outbound calls to non-Calilio numbers in this locale	N/A
Caller ID Can Calilio complete calls to numbers in this locale?	Inbound Inbound call receives originator's Caller-ID. Calls are inbound from PSTN to Calilio numbers.	Outbound Outbound call preserves sent Caller-ID. Calls are outbound from Calilio to PSTN numbers.
Domestic For calls within the locale	+E.164	Local
International Can in-locale numbers be reached from outside the locale?	Anonymous	E.164 (calling to mobile) Anonymous (calling to local numbers)
Toll-Free Can in-locale Toll-Free numbers be reached from within the locale?	+E.164	N/A

Hong Kong

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