Aircall vs JustCall: Which One is the Best for Business Telephony?

Aircall is a cloud-based business phone system built specifically for customer-centric teams. It enables seamless voice communication over the internet, making it easy for businesses to manage inbound and outbound calls.

Designed for scalability, Aircall supports growing teams with a user-friendly interface and rapid deployment. It integrates smoothly with leading CRMs and helpdesk tools, making it a go-to solution for enhancing customer support and team collaboration.

• AI-Powered Conversation Intelligence: Automatically transcribes calls, summarizes conversations, extracts key topics, evaluates agent/customer talk ratios, and analyzes sentiment.
• Live Coaching Tools: Supervisors can listen in silently and provide real-time guidance to agents without alerting the customer.
• Comprehensive Analytics: Analyzes wait times, call volume, team performance, and topic trends.
• Call Quality: Ensures clear, reliable voice calls with minimal delays, echoes, or interruptions, providing a seamless interaction experience.
• Global Phone Numbers: Local, toll-free, and international numbers across 100+ countries from within the platform.
• Security & Compliance: Adheres to SOC 2, GDPR, and HIPAA compliance standards, utilizing data encryption.

You should consider Aircall if you’re one of the following:

• Businesses that prioritize team collaboration and reliable communication.
• Growing companies seeking a professional and scalable phone system.
• Teams looking for a trusted partner to enhance their customer experience.

Before making a final decision, we recommend trying Aircall’s free trial to assess its compatibility with your business needs. Aircall offers a 7-day free trial, allowing users to explore its features.

JustCall is a global cloud telephony platform tailored for sales, support, and remote teams. It provides internet-based calling, SMS, and WhatsApp capabilities, allowing businesses to communicate with clients and prospects worldwide.

What sets JustCall apart is its ability to provision international phone numbers in over 58 countries instantly. This helps teams establish a local presence with ease. The platform emphasizes workflow automation, productivity tracking, and deep integration with popular CRMs and sales tools.

JustCall is built to streamline communication, improve responsiveness, and support data-driven performance across distributed teams.

• Real-Time Agent Assist and Call Analytics: AI supports agents during calls by suggesting next-best actions, scripts, and alerts to supervisors, helping agents respond more effectively. Further, it analyzes sentiment, keywords, and behavior patterns to generate insights.
• Broad CRM & Workflow Integrations: With 100+ integrations, agents can log dispositions, notes, and actions directly into the CRM from calls.
• Bulk SMS: Businesses can send personalized SMS to a large number of contact lists.
• Auto-Dialers: Automatically dials numbers from a contact list with a power dialer, saving time and enabling more outbound calls without manual dialing.
• Voicemail Drop: Agents can leave pre-recorded voicemail messages with one click during outbound calls.
• AI Voice Agent: An intelligent voice bot that answers calls anytime, helps with common questions, and sends complicated calls to a real person.
• Global Phone Numbers: Offers local and toll-free numbers in over 70 countries directly within the platform.
• Security & Compliance: Adheres to SOC 2, HIPAA, GDPR, PCI-DSS, and FedRAMP standards with encrypted connections.

You should consider JustCall if you’re one of the following:

• Companies seeking affordable, user-friendly communication tools designed to enhance outbound sales.
• Teams that want to streamline customer interactions without complexity.
• Organizations aiming to improve productivity through automation..

To make an informed choice, consider exploring JustCall’s free trial and see how well it aligns with your team's communication goals. The carrier provider offers a 14-day free trial for new users.

Aircall offers a clean, simple interface that’s easy to navigate, making it suitable for quick team onboarding. Its intuitive layout helps reduce training time for both agents and admins.

JustCall’s interface, while functional, feels slightly outdated and may take new users longer to get comfortable with the platform.

JustCall leads the way in automation with features such as intelligent call routing, auto-dialers, call scheduling, and AI-powered call scoring. It enables teams to create highly customizable workflows that save time and enhance efficiency.

Aircall offers moderate automation, mainly focused on simplifying call handling and internal collaboration, without deep customization options.

Aircall includes built-in analytics to monitor call performance, agent activity, and key metrics. It’s useful for tracking productivity and spotting trends.

JustCall goes a step further with AI-powered analytics, offering call insights, keyword tracking, and behavior-based scoring to support smarter decisions.

While both Aircall and JustCall offer 24/7 support, their approaches differ. Aircall provides 24/5 live chat support in English, Monday through Friday, with additional support available via ticketing outside these hours.

JustCall, on the other hand, offers 24/7 support through various channels, including live chat, email, and in-app messaging, ensuring round-the-clock assistance.

Aircall provides three plans, whereas JustCall offers four, ranging from essential to advanced. Aircall’s plans start at $40 per user per month, while JustCall's plans begin at $39 per user per month.

By choosing annual billing, you can secure 19-29% cost savings on JustCall and 25-29% on Aircall.

Both Aircall and JustCall offer robust protections, including end-to-end encryption and GDPR compliance. Aircall maintains strict data protection through SOC 2 Type II adherence and HIPAA-readiness with BAA support.

JustCall expands its compliance scope with additional certifications, including PCI-DSS and FedRAMP, catering to industries with stricter requirements.

Aircall and JustCall serve different business needs. The former offers a better user experience and advanced integrations and is suited for large teams or complex workflows. The latter is a bit cheaper, covers key calling features, and suits small to mid-sized businesses.

Both Aircall and JustCall are reputable providers known for their reliable cloud telephony services. However, when it comes to pricing, both can become expensive as your team scales or your feature needs grow.

If you're looking for a more budget-conscious option without sacrificing key features, Calilio is a strong alternative. Our Basic and Premium plans start at just $15 and $35, respectively, which is even cheaper than Aircall and JustCall’s lowest tier plans. Moreover, you can enjoy all the AI-powered services offered by the two providers at much cost-friendly rates, without worrying about your budget.