The 10 Best US Toll-Free Number Providers in 2024

Top 10 US Toll-Free Number Providers

Table of contents


Have you ever hesitated to call a business because of the phone charges? You are not alone; there are many people facing the same situation. In fact, it’s one of the key reasons businesses lose many potential clients. However, businesses can prevent such loss by using a toll-free number for their customer support.

Using a toll-free number provides a professional brand image for your company. A survey shows that 86% of customers perceive a business with toll-free numbers as more professional. The sales rate through advertisements using toll-free numbers is higher by 30% compared to advertisements using regular phone numbers. 


Top 10 US Toll-Free Number Providers

Have desktop and mobile apps

While there are many toll-free number providers, you need to select the one that offers the best service and the most advanced features at a competitive price. Here, we compare the top 10 best toll-free number providers in the US Full Page TableFull Page Table 

Full Page Table

Toll-Free Providers

Pricing

Additional Features

Calilio

Basic: $12

Business: $28

Enterprise: Custom

  • Free toll-free number with each plan
  • CRM Integrations
  • AI Call Summarizer

     

Nextiva

Essential: $17.39

Professional: $20.75

Enterprise: $27.44

  • Text Messaging
  • Call Forwarding
  • Do Not Disturb Mode
CloudTalk

Starter: $25

Essential: $35

Expert: $50

  • 3 Way Calling
  • Call Transfer
  • Call Monitoring 
RingCentral

Core: $20

Advanced: $25

Ultra: $3

  • Call Recordings
  • Multi-way conferring call
  • Call Screening
DialPad

Standard: $15

Professional: $25

Enterprise: Custom

  • Screen Sharing
  • Call Analytics
  • Call Recordings
MightyCall

Core: $15

Pro: $23

Power: 30

Enterprise: Custom

  • Call Waiting
  • Call Forwarding
  • Call Whispering
8x8

X2: $24

X4: $44

X6: $85

X7: $110

X8: $140

  • Call Recording
  • Team Chat
  • Skill-Based Routing
  • CRM Integration
Ooma

Essentials Plan: $19.95

Pro Plan: $24.95

Pro Plus Plan: $29.95

  • Call Recording
  • Team Chat
  • Skill-Based Routing
  • CRM Integration
Grasshopper

Solo: $26

Partner: $46

Small Business: $80

  • Business Texting
  • Voicemail Transcription
  • Custom Greetings
Vonage

Mobile: $19.99

Premium: $29.99

Advanced: $39.99

  • Have desktop and mobile apps
  • Virtual Receptionist
  • Unlimited Domestic Calling

Calilio

Calilio is an emerging VoIP service provider, known for its reliability. It ensures seamless connectivity for all business, no matter where they are located and where they operate from. Additionally, Calilio's transparent pricing plans are designed to meet the needs of businesses of all sizes, from established enterprises to growing startups.

Moreover, its toll-free numbers offer a robust suite of features, making it ideal for any organization, including schools, hotels, and healthcare providers.


Key Features

  • AI Call Summarizer and AI Sentiment Analysis
  • A free toll-free number (US, UK, or Canada) is included upon subscribing to Calilio’s VoIP plans.
  • Allows multiple users to use the same numbers.
     

Calilio Pros and Cons

Pros 👍

Cons👎

  • Cost-effective plan suitable for every type of business

  • Round-the-clock customer support

  • Advanced AI features like AI call summary and AI sentiment analysis.

  • Offers a 14-day money guarantee trial period. 

  • The initial setup process can take some time

  • Selecting the right plan can be challenging due to extensive options.

  • It may require some initial learning if you are unfamiliar with cloud-based phone systems.

 

Pricing

  • Basic Plan: $12 per user/ month—Provides free toll-free or virtual numbers with all basic VoIP features, like call recording and storage. 
  • Business Plan: $28 per user/month—This plan includes all Basic Plan features, plus additional features like unlimited users, advanced reporting, live call monitoring, and more.
  • Enterprise Plan: Custom Pricing—This Includes all Business plans with additional customization according to business needs, including advanced features like queue callback, dedicated account manager, and more.

Nextiva

Nextiva is a leading VoIP provider known for its robust communication solutions. They offer complete flexibility and mobility for their customers. It helps you stay connected with your business even when you are away from your office phone.


Key Features

  • Allow the users and team members to connect and collaborate remotely.
  • Offers mobile and desktop apps to access smooth communication on both platforms.
  • No limit to online faxing, eliminating the need for traditional fax machines.
     

Pros and Cons

Pros 👍

Cons 👎

  • Known for high reliability and excellent call quality

  • Offers with a wide range of VoIP features

  • Offer integration with other CRM tools

  • The entry-level plan is more expensive than the competitors

  • Many features are only available in high-tier plans

  • Requires additional equipment to set up VoIP services


Pricing

  • Essential: $18.95—Offers basic VoIP features like 1500 toll-free minutes, unlimited internet fax, and free Microsoft or Google integrations.
  • Professional: $22.95—Offers 3,000 toll-free minutes with additional features like SMS/MMS, CRM Integrations, screen sharing, and video meetings for up to 40 participants.
  • Enterprise: $32.95 — Offers 12,500 toll-free minutes, including every feature available in the professional plan.

OpenPhone

OpenPhone is an innovative communication solution for businesses. Upon enrolling in any of their plans, you’ll receive a new toll-free number that allows you to call or message US and Canadian numbers. It is more suitable for small businesses that just need basic VoIP and toll-free features.
 

Key Features

  • It allows multi-device support for any internet-connected devices like smartphones, computers, or tablets.
  • Allows the CRM software to integrate with their virtual phone numbers.
  • Provides detailed call analytics.
     

Pros and Cons

Pros 👍

Cons 👎

  • Regular Feedback and timely maintenance

  • Provides user-friendly analytics and dashboard

  • Lack of advanced features that are needed to manage larger enterprises

  • Limited customization options for the business with specific requirements



Pricing

  • Starter: $15 per user/month—Provides all essential VoIP features, including unlimited messaging with US or Canadian numbers.
  • Business: $23 per user/month—This includes everything on the starter, including additional features like group calling, call transfers, auto-call recordings, phone menus, and CRM integrations.
  • Enterprise: Custom Pricing—Includes everything in business plans with customs requirements and pricing with additional features like a dedicated account manager, priority support, and audit log.

RingCentral

RingCentral is a VoIP provider that offers various features, including toll-free numbers. If you need extra toll-free numbers, you must pay $30, which is a one-time fee and will cost $4.99/month.

It offers different AI-based advanced features. Again, you need to pay extra to use those features. RinCentral targets well-established enterprises. Small and medium-sized businesses found it as an expensive choice due to their additional fees for add-on features.


Key Features

  • Offers unlimited calls across the United States and Canada.
  • Provides automatic call recording to support the training and development process.
  • Have Interactive Voice Response (IVR) for efficient call routing.
     

Pros and Cons

Pros 👍

Cons 👎

  • It has a user-friendly interface.

  • Offers include a 30-day risk-free trial period.

  • Offer various pricing plans.

     

  • It is not ideal for businesses with high call volume.

  • Selecting the right plan can be challenging due to extensive options.

  • Comparatively expensive plans than competitors.

 

Pricing

  • Core: $20 per user/month—This plan offers unlimited domestic calling and all the basic features of the VoIP phone system.
  • Advanced: $25 per user/month—This includes everything in core plus additional features like auto call recording, CRM integrations, unlimited internet fax, and more.
  • Ultra: $35 per user/month—Includes everything in advance, customizable business analytics, 12 months of storage, and unlimited video meetings with up to 200 participants.

Dialpad

Dialpad is especially known for its advanced AI-driven features. They provide you with a range of toll-free numbers with integration options with different software. Moreover, it offers unlimited calls to US and Canadian phone numbers.

However, many of the advanced features necessary for the business are kept separate, and you need to pay extra for them. This makes setting up Dialpad phone systems more expensive for growing businesses and startups.
 

Key Features

  • API integrations with other platforms like Slack, Microsoft Teams, Zendesk, and Zapier
  • Provides voicemail features with accurate transcriptions and custom greetings
  • Allow communication through SMS, MMS, and group messaging.
     

Pros and Cons

Pros 👍

Cons 👎

  • Offer AI features like real-time transcription and sentiment analysis.

  • Unlimited calling in the US & Canada on most plans.

  • Offers a 14-day free trial period

  • The user may find the interface slightly complex

  • Adding extra features costs extra charges

  • Limited customization options compared to other providers


Pricing

  • Standard: $15 per user/month — Provides general VoIP services like calls, messages, and meetings.
  • Pro: $25 per user/month—Includes all standard services and some additional features, like meeting services for up to 5 hours with a maximum of 10 participants.
  • Enterprise: Custom Pricing — Provides every feature in the ‘Pro’ plan with real-time call transcription, analytics, and more features.

8x8

8x8 is a cloud-based communication platform with a business phone system. It allows you to integrate toll-free numbers with various CRM software and communication tools to help you manage your business more effectively. Its different plans and pricing are designed to match the needs of all types of businesses.

However, its multiple plans and pricing can also make it complicated to identify the plans that exactly suit your needs. 
 

Key Features

  • Facilitates a remote and hybrid working environment
  • Provides the collaboration tools for team messaging and team meeting
  • It can be integrated with CRM software like Microsoft Team, Slack, and more.
     

Pros and Cons

Pros 👍

Cons 👎

  • It offers enriched VoIP features

  • Have multiple customer support channel

  • Offer API integration for developer 

  • Confusing pricing and plans

  • Specific plans require specific contracts

  • Limited customization options


Pricing

  • X2: $24 per user/month — It includes all the basic VoIP features like unlimited voice calling, SMS and MMS.
  • X4: $44 per user/month—It offers everything in the X2, including unlimited voice calling to 48 countries and additional features like supervisor analytics.
  • X6: $85 per user/month — It offers features like skills-based routing, IVR, call recording, analytics, and metered or unmetered call bundles.
  • X7: $110 per user/month—This includes Everything in X6 and omnichannel support for social media, chat, email, SMS, and video.
  • X8: $140 per user/month — Offers everything in X7 with additional features like speech and text analytics.

Ooma

Ooma offers businesses a chance to establish their business nationwide with toll-free numbers. It offers a range of toll-free numbers at affordable rates. Ooma is a great choice for small or growing businesses. However, it’s typically not recommended for large enterprises as they are limited in their features and functionality compared to other available toll-free number service providers in the US.
 

Key Features

  • Allows video conferencing to collaborate with teams from anywhere in the world
  • Provides with the advance call management
  • Offers the ring calling strategy to reach the calls to the available agents
     

Pros and Cons

Pros 👍

Cons 👎

  • It is easy for beginners to set up

  • They offer competitive pricing and plans

  • Suitable for small-sized business

  • Have limited features and functionality

  • It has poor voice quality

  • Not suitable for large enterprises


Pricing

  • Essentials Plan: $19.95/month per user—This plan is especially for small businesses and provides a free toll-free or local number with ring groups and virtual fax services.
  • Pro Plan: $24.95/month per user— It includes everything essential plus text messaging features up to 250 per month and call recording.
  • Pro Plus Plan: $29.95/month per user — It covers everything in the pro plan, with an increased text messaging service to 1000 per month and additional services like team chat, hot desking, and call queuing.

Grasshopper

Grasshopper is one of the oldest business communication phone systems, and it has been available since 2003. Its toll-free number service is known for its simplicity and easy-to-use UI.

Though Surviving longer in the market, they’re still unavailable worldwide. They offer their service in a limited number of countries, including the US, UK, and Canada. 


Key Features

  • Allow the business to set with the custom greeting message
  • Provides the ruby (virtual) receptionist for the calls
  • Provides virtual fax to allow faxing services virtually


Pros and Cons

Pros 👍

Cons 👎

  • It is easy to set for the new communication system

  • Grant access to multiple users on your team

  • It provides a variety of features, including voicemail, transcription, and texting

  • Limited customization for different options like greetings, call routing, and other features

  • Need to pay extra for the additional features than the plan

  • Not suitable for large enterprises with complex communication needs


Pricing

  • True Solo: $14/month — Provides with 1 virtual or 1 toll-free number that can be used by solo users and with additional essential VoIP features like voicemail, instant response, and custom greetings.
  • Solo Plus: $25/month—Provides 1 business phone number that can be used by unlimited users and has all true solo features.
  • Small Business: $55/month—This plan includes all the ‘solo plus’ plan features and an additional toll-free number that unlimited users can use.
     

Vonage

Vonage is another well-known toll-free number provider in the US. It offers versatile telephony services for US businesses that want to provide toll-free services for their customers.

Vonage offers advanced features on its toll-free number. However, managing these features may require advanced technical skills.


Key Features

  • Have cross-channel texting features with customers
  • Allow the call conferencing features to collaborate with multiple members
  • Provides customized hold music for phone calls


Pros and Cons

Pros 👍

Cons 👎

  • Known for reliable call quality and uptime

  • Provide an admin portal to manage their settings

  • Offers round-to-clock customer support

  • Their pricing is higher than that of competitive providers

  • You need training or technical expertise to manage the advanced features

  • Potential hidden fees for add-on features or exceeding users' limit


Pricing

  • Mobile: $19.99 per month/line — Includes basic features like unlimited domestic calling, SMS and MMS, and voicemail.
  • Premium: $29.99 per month/line—It includes all mobile features, as well as unlimited video meetings with up to 200 participants and team messaging features.
  • Advanced: $39.99 per month/line—This plan covers all the features of premium and adds additional features like visual voicemail, call ground, and on-demand call recording for up to 15 hours per month.

Things to Consider While Choosing Toll-Free Number Providers

To select the best toll-free number providers, consider checking the reviews and comparing the plans and pricing with other toll-free number providers.
 

  1. Customer Reviews and Ratings: To gauge customer satisfaction, check reviews and ratings on platforms like the Google Play Store, App Store, and Trustpilot.
     
  2. Pricing and Transparency: Compare the pricing structures of different service providers. Look for pricing transparency and ensure there are no hidden fees.
     
  3. Contract Terms and Conditions: Carefully review the contract's terms and conditions. Look for flexible agreements that suit your business model.
     
  4. Free Trials or Money-Back Guarantees: Look for the providers that offer free trials or money-back guarantees. This allows you to test their services without financial risk.
     
  5. Data Protection: Choose providers that prioritize protecting your information and call data. Ensure they have robust security measures in place.

Wrapping Up

There are many toll-free service providers in the US, each with unique advantages and drawbacks. When choosing the best provider for your business, consider pricing, features, and how well they meet your needs.

If you are seeking affordability alongside a comprehensive features set, Calilio can be your go-to choice. We offer a wide range of VoIP plans, with one free toll-free number included in each plan. Sign up today. 

Frequently Asked Question

How to choose the best toll-free provider?

To choose the best toll-free provider, consider looking for customer reviews on platforms like Google Play Store, App Store, and Trust Pilot. Also, consider the toll-free provider's pricing and available features.

Can I port my current toll-free number to a new provider?

You can easily port your current toll-free number to a new provider like Calilio and use the service from anywhere online.

Can I make international calls to a toll-free number?

You can make international calls with a toll-free number, but remember that international calls incur costs similar to those for regular phone numbers.

What are the charges for a toll-free number?

The caller can make phone calls to a toll-free number free of charge while the receiver pays for them. The charges for the receiver side depend upon the services and provider they have chosen.

How many toll-free numbers can I have?

The number of toll-free numbers can depend upon your service providers. With Calilio, you can have as many toll-free numbers.


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