Best Franchise Phone Systems in 2025 for Franchisors & Franchisees

A franchise phone system is a centralized communication solution designed to handle, manage, and unify telephone-based interactions within a network of a franchise business. It allows each location to operate independently while using the uniform phone system.

These systems typically use cloud-based solutions based on VoIP technology for centralized management of the phone calls, and come with features like call routing, IVR menus, and analytics. It helps franchise businesses to provide a professional, reliable experience for customers, no matter which location they call.

The key features of a franchise phone system include centralized management for easy control across multiple locations and call routing to ensure customers reach the right department. It should also offer scalability, allowing easy expansion, along with analytics tools to track performance and improve customer service.

• Unlimited Nationwide Calling: Keep communication flowing freely across all your locations without worrying about long-distance charges.
• Business Text Messaging: Communicate instantly with customers and team members via text.
• Multi-location Management: Control calls, settings, and reports for every location from a single dashboard.
• Call Routing: Directs incoming calls to the right franchise location or department for faster customer service.
• Auto Attendants: An automated greeting and menu that guides callers to the correct department or agent without the help of a live receptionist.
• Call Recording: Call recording for quality assurance, training, and compliance. This allows you to review conversations and improve customer interaction.
• Scalability: Easily add users, locations, and features without major reconfigurations as your franchise grows.
• CRM Integration: Connects the phone system with customer databases to streamline service and personalize interactions.

Here are six top-rated franchise phone systems in 2025, each offering unique features suited for multi-location management, scalability, and improved customer communication.

Calilio is the best business phone system for franchises, offering unmatched scalability and flexibility suitable for multi-location businesses. The platform supports local and international phone numbers and provides centralized management to maintain consistent interaction across all franchise outlets.
Calilio provides franchises with a unified platform that combines call, SMS, and voicemail with AI-driven features like sentiment analysis and call transcription. Moreover, Calilio is also popular for its user-friendly interface, excellent call quality, and responsive customer support.

Key Features of Calilio:

• Unified Callbox: Manage calls, SMS, and voicemails in one interface.
• Number Sharing: Let multiple teams handle calls from a single business shared phone number.
• Sentiment Analysis: Understand how your customers feel during calls, helping you tailor your service.
• Interactive Voice Response (IVR): Directs callers to the right person or department, without human intervention.

Nextiva is a leading cloud-based franchise phone solution known for its advanced analytics and CRM integration. Nextiva offers video conferencing and provides a collaboration tool like Cospace for easy cooperation between your team in different locations. Moreover, with personalized onboarding and dedicated support, Nextiva delivers reliable service for franchise businesses.Key Features of Nextiva:

• Multi-location Management: Manage phone settings and caller IDs across locations from the centralized cloud-hosted PBX.
• Advanced Call Routing: Intelligent call routing based on skills and availability.
• NextivaONE App: An app for calling, messaging, and file sharing from any device.
• Number Porting: Keep your existing phone numbers when switching to Nextiva.

OpenPhone offers an affordable franchise phone system without compromising call quality or control. Its essential features, such as call forwarding, voicemail transcription, and AI-powered call transcripts, enhance communication and customer service across multiple locations.OpenPhone is particularly popular for its seamless integration with CRM platforms like HubSpot and Salesforce. This allows franchise owners to manage customer interactions more effectively, ensuring that every customer touchpoint is captured and tracked for future engagement.

Key Features of OpenPhone:

• Call Management: Features such as call forwarding, call transfers, voicemail transcription, and call recording for efficient call handling.
• Customizable Phone Menus (IVR): Automated phone menus to direct callers to the appropriate department or team member.
• Team Collaboration Tools: Shared inboxes and internal messaging for team communication.
• Device Accessibility: Accessible on both mobile and desktop.

Ooma Office is a top VoIP phone system for franchises seeking a cost-effective and easy-to-use communication solution. It offers substantial savings for franchise owners, reducing monthly phone bills by up to 70%.The system is equipped with essential features, such as a virtual receptionist and smart call routing, enabling each franchise location to manage high call volumes efficiently.

Key Features of Ooma:

• Virtual Receptionist: Automates customer interaction and call routing with customized greetings and menus.
• Call Park: Place a call on hold in a "parking spot" for retrieval by any team member.
• Call Analytics: Provides insights into call volumes, durations, and other metrics to optimize staffing and operations.
• Ring Groups: Connect a single phone number to multiple phones to ring simultaneously.

MightyCall is a reliable phone system designed for smaller to mid-sized franchises or businesses. The platform provides local and toll-free numbers that help franchise outlets maintain a consistent, neighbourhood-friendly image while removing a cost barrier for callers.A notable example of MightyCall's effectiveness is its use by RestoPros, a franchise specializing in restoration services. RestoPros utilized MightyCall’s call routing and messaging features to streamline operations across various locations.

Key Features of MightyCall:

• Voicemail Transcription: Converts voicemails into readable text for efficient follow-ups.
• Call Queues & Call Parking: Allows calls to be held in a queue or parked for pickup by another agent.
• Shared Call & Message History: Allows multiple members within the same account to view and access call and message logs.
• Centralized Communication Hub: Enables franchisees to manage communications from a unified platform.

OnSIP is a strong franchise phone system for industries where internal communication between locations is crucial, such as restaurants or hospitality. For example, it allows hotel employees to dial extensions across locations without additional charges, facilitating efficient coordination between front-of-house staff and kitchen teams.

Key Features of OnSIP:

• Auto Attendants & Ring Groups: Automate call routing and group similar users for efficient call handling.
• Queue Performance Dashboards: Access real-time insights into call queues and agent performance for better management.
• Seamless Integrations: Connect with platforms like HubSpot, Zendesk, and Odoo to streamline operations and enhance customer relationships.
• Sayso Website Chat: Add a click-to-call button on your website for instant voice or video calls, enhancing customer engagement.

To choose the right phone system as a franchisor, consider scalability, cost-effectiveness, available features, support, mobile accessibility, and integration capability with other business tools.

• Scalability: Make sure the system can grow with your business and add new locations or users easily.
• Cost Efficiency: Look at both upfront and ongoing costs. The best system should offer clear pricing with no hidden charges.
• Ease of Use: Choose something that’s simple for franchisees to manage without needing tech experts.
• Customer Support: Ensure the system offers reliable customer service and technical support, especially when managing issues across multiple locations.
• Mobile Accessibility: Choose a system that supports both mobile and desktop access, allowing employees to manage calls and messages on the go.
• Advanced Features: Consider features like call forwarding, voicemail transcription, auto attendants, and call analytics.
• Integration with Existing Tools: Ensure the phone system integrates smoothly with your existing software, such as CRM tools.

A franchise phone system is essential for Franchisors for effective team collaboration and delivering consistent service across multiple locations. However, with so many options available, choosing the right one is important to avoid inefficient management that can slow down your entire network.
 

Franchisors need a specialized phone system to ensure consistent communication across all franchise locations, streamline management, reduce costs, and enhance customer service.

Yes, VoIP is generally better for franchises as it offers scalability, cost-efficiency, advanced features, and the flexibility to remotely manage calls across multiple locations.

The cost of a VoIP phone system for franchises typically ranges from $20 to $50 per user per month, but it can vary based on your service provider, number of locations, users, and available features.